Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Nobody Asked Me, But… No. 232: Hotel History: Union Station Hotel
Stanley Turkel | June 9, 2020
By Stanley Turkel, CMHS Hotel History: Union Station Hotel, Nashville, Tennessee, (125 rooms) Long before it was a historic hotel, the Nashville, Tennessee Union Station was a key center in America's economy and transportation. Opening on Oct. 9, 1900, for the Louisville & Nashville Railroad, the building's imposing Gothic design featuring a soaring barrel-vaulted ceiling and Tiffany-styled stained glass, was a testament to U.S. ingenuity and energy. During railroading's glory years, Mafia kingpin Al Capone was escorted through here on his way to the Georgia penitentiary. Other fascinating facts surrounding this historic Nashville s...
Key Questions on Employees’ Minds Right Now, Part I/II
James Houran | May 28, 2020
By James Houran, Matt Peterson Many hospitality students and professionals around the world recently participated in AETHOS’ series of development webinars. These sessions offered attendees the opportunity to complete the 20|20 Skills™ assessment to gain a personal SWOT analysis to help them navigate these challenging times of occupational crisis and change. Interestingly, the attendees consistently voiced certain concerns and follow-up questions. We wanted, therefore, to address these issues publicly for the benefit of business owners, leaders, and HR professionals who are eager to understand the issues presently on the minds of th...
Nobody Asked Me But… No. 231: Brown Palace Hotel, Denver, Colorado
Stanley Turkel | May 19, 2020
By Stanley Turkel, CMHS Hotel History: Brown Palace Hotel, (479 rooms) The Brown Palace Hotel opened in 1892 with an eight-story atrium designed by architect Frank E. Edbrooke (1840-1921). More than 400 wrought iron grillwork panels ring the lobby from the third through the seventh floors. Two of them are upside down, one to serve the tradition that man is imperfect; the other sneaked in by a disgruntled workman. The Brown Palace was built on a cow pasture by Henry Cordes Brown, a carpenter who had driven an oxcart across the country and arrived at Cherry Creek in Kansas territory in 1860. By the late 1880s, Brown owned much of the f...
5 Insights Into the Changing Landscapes of Hospitality and Higher Education
Achim Schmitt | May 18, 2020
By Achim Schmitt Successful hospitality professionals know that the difference between success and failure often depends on how we deal with challenges and difficulties. In fact, this mindset aligns very well with the etymological roots of the word “crisis”. Whereas we generally use the word to describe times of difficulty and distress, the original Greek word “krísis” described “decisions”, significant “turning points” for better or worse, and/or a “decisive stage” in the context of a decision-making. Hence, what are the “turning points” and “insights” that we, as institutions of higher education, are currentl...
FIU’s Chaplin School of Hospitality & Tourism Management Co-Hosts Global Impact Hospitality Series to Provide Industry Insights Post-Pandem
Impact Hospitality | May 15, 2020
MIAMI (May 15, 2020) – FIU’s Chaplin School of Hospitality & Tourism Management and Macrovision Network of Singapore will co-host a series of four global forums to take place live and online with experts in three time zones. The series aims to provide creative and effective solutions to hospitality and tourism professionals around the world as they manage economic and other challenges as a result of the COVID-19 pandemic. The forums will take place on May 18, May 27, June 1 and June 8, at 9 p.m. EST in Miami. The Global Impact Hospitality series is free and open to the public although participants can opt to make a $10 donat...
IDeaS Increases Investment in Education and Releases Revenue Management Online Learning to the Public
IDeaS | April 30, 2020
In uncertain times, IDeaS opens its Revenue Management Foundations courses to all and partners with renowned universities to educate and empower tomorrow’s revenue leaders Tweet This: @IDeaS_RevOpt is now offering its Revenue Management Foundations courses to the global revenue management community free of charge. www.ideas.com/news MINNEAPOLIS—April 30, 2020—Maintaining an active role in empowering the industries it serves, IDeaS, the revenue science pioneer, announced today it has made its Revenue Management Foundations courses available to the global revenue management community, free of charge. Additionally, it has added the W...
Nobody Asked Me, But… No. 230: Hotel History: Four Seasons Hotel
Stanley Turkel | April 28, 2020
By Stanley Turkel, CMHS Hotel History: Four Seasons Hotel, (367 rooms) Is it possible to conceive that the Four Seasons Hotel in New York has been converted to house medical professionals battling the coronavirus? In late March, the five-star Four Seasons Hotel located on East 57th Street began to accept hospital employees who work in mid-Manhattan. This I.M. Pei-designed hotel was surely the most talked-about new hotel in New York when it opened in 1993 at a cost $1 million per room. This 52-story, 367 room building with its limestone-clad lobby, 33-foot-high onyx ceiling, glowing wall sconces and original paintings provided grandeu...
IDeaS Awards 2020 Cornell Revenue Management Scholarships
IDeaS | April 23, 2020
IDeaS awards six new scholarships to advance the careers of hotel revenue leaders from around the world Tweet This: @IDeaS_RevOpt awards six hospitality professionals with prestigious revenue management scholarships in partnership with Cornell University www.ideas.com/news #RevenueScience #TheFutureofRM MINNEAPOLIS—April 23, 2020—IDeaS, the world’s leading provider of revenue management software and services, today announced the 2020 IDeaS Cornell Revenue Management Scholarship recipients, continuing its ongoing scholarship program to foster professional development in the field of revenue management. IDeaS 2020 Cornell Rev...
HFTP Debuts Two USALI Certificates, Developed and Powered by Ascend
Ascend | April 22, 2020
The new certificates demonstrate a professional’s expertise on the widely used Uniform System of Accounts for the Lodging Industry (USALI). Course discounts available through August 31, 2020 Hospitality Financial and Technology Professionals (HFTP®) is debuting two new professional certificates which demonstrate one's expertise in the USALI 11th Revised Edition: The USALI-11 Certificate, Theory and USALI-11 Certificate, Practice. Each certificate is a four-module course which cover the concepts, organizational structure and application of this industry-wide reporting standard. Developed by Ascend, a hospitality talent development company,...
Nobody Asked Me, But… No. 239: Hotel History: Admiral Fell Inn
Stanley Turkel | April 7, 2020
By Stanley Turkel, CMHS Hotel History: Admiral Fell Inn (80 rooms) Fell's Point was founded in the early 1700s when the Fell Brothers arrived from Lancaster, England. Edward was a shopkeeper and his brother William was a shipbuilder. The old street names in Fell's Point are unchanged: Fell, Thames, Bond, Bank, Caroline, Fleet, Aliceanna, Wolfe, Lancaster, Shakespeare. They are still paved mostly with Belgian stone blocks and their narrow paths are edged by brick sidewalls. The Admiral Fell Inn is four stories high, and therefore the only building in the Point that qualifies as a skyscraper. The Inn is a group of eight different build...
Hotel Industry Foundation Announces Free Training, Education Courses for Hotel Employees
The AHLA Foundation | April 1, 2020
WASHINGTON, D.C. (April 1, 2020) – In an effort to support the 8 million hotel industry employees affected by this unprecedented public health crisis, the American Hotel & Lodging Foundation (AHLA Foundation), the charitable giving arm of the American Hotel & Lodging Association (AHLA), today announced free resources to help industry employees continue their education during this difficult time. As part of AHLA’s Hospitality for Hope Initiative, the AHLA Foundation will provide: Free hospitality management online courses Professional development scholarships for AHLA certifications Continuing education online progra...
Nobody Asked Me, But… No. 228: The Barbizon Hotel, New York
Stanley Turkel | March 17, 2020
By Stanley Turkel, CMHS Hotel History: Barbizon Hotel, New York The Barbizon Hotel for Women was built in 1927 as a residential hotel and clubhouse for single women who came to New York for professional opportunities. Designed by the prominent hotel architects Murgatroyd & Ogden, the 23rd-story Barbizon Hotel is an excellent example of the 1920s apartment hotel and is notable for its design quality. The Barbizon’s design reflects the influence of architect Arthur Loomis Harmon’s enormous Shelton Hotel in New York. Harmon, who would help design the Empire State Building a few years later, made visionary use of the city’s 1916 z...
Northstar Travel Vice President Joins Hospitality Management Advisory Board
the Penn State School of Hospitality Management | February 12, 2020
Louis Magliaro, executive vice president and group publisher at The BTN Group, the corporate travel publishing arm of Northstar Travel Group, has joined the Penn State School of Hospitality Management (SHM) Industry Advisory Board. Magliaro is responsible for strategic planning, marketing, sales, conferences and events, digital, editorial and custom content at The BTN Group, which serves an audience of more than 100,000 corporate travel managers and meeting professionals through its three publications: Business Travel News, Travel Procurement and The Beat. Magliaro has more than 20 years of travel media experience, having worked at Nielsen...
EHL Group Unveils Its New Singapore Campus
EHL Group | February 11, 2020
LAUSANNE, Switzerland--February 11, 2020--After having received the EduTrust certification from Singaporean authorities last June, Ecole hôtelière de Lausanne has now secured the location of its future campus. With clear intent to expand the international opportunities of its students, EHL has been authorized to deliver its Bachelor in International Hospitality Management in Singapore1. Today, the world’s top hospitality management university2 has secured the location of its first international campus. The magnificent building located at 3 Lady Hill Road in the Orchard Road area will receive its first cohort in the fall of 2021. In the...
Hershey Entertainment & Resorts VP Joins Hospitality Management Advisory Board
the Penn State School of Hospitality Management | February 10, 2020
UNIVERSITY PARK, Pa. — Jane Woods LaFranchi, vice president, general counsel and secretary at Hershey Entertainment & Resorts Company (HE&R) has joined the Penn State School of Hospitality Management (SHM) Industry Advisory Board. [caption id="attachment_217765" align="alignleft" width="195"] Jane Woods LaFranchi IMAGE: Hershey Entertainment & Resorts Company[/caption] In her role with HE&R, LaFranchi leads the legal department in providing comprehensive counsel, representation and oversight on a wide range of legal, compliance and regulatory matters involving the company’s diverse entertainment and lodging operatio...
Nobody Asked Me, But… No. 226 Hotel History: Peninsula Hotel, New York
Stanley Turkel | February 4, 2020
By Stanley Turkel, CMHS Hotel History: Peninsula Hotel, New York (241 Rooms) On February 7, 1989, the Peninsula Hotel was designated as a Landmark by the New York Landmarks Preservation Commission. The original neo-Italian Renaissance Gotham Hotel is one of the few structures on Fifth Avenue which recalls the golden age of luxury hotels and the prominent place they occupied in the formation of the city. Erected in 1905, it was designed by the architectural firm of Hiss & Weekes and is among the oldest of the early “skyscraper” hotels. These hotels heralded the transformation of Fifth Avenue from an exclusive residential street ...
Nobody Asked Me, But… No. 225: Hotel History: The Grand Hotel, Point Clear, Alabama
Stanley Turkel | January 14, 2020
Hotel History: Grand Hotel, Point Clear, Alabama (306 Rooms) The site on which The Grand Hotel sits today has seen two earlier hotels so named and the area surrounding the hotel and grounds has had a long and exciting history. It begins in 1847, when a Mr. Chamberlain built a rambling, 100-foot long, two-story hotel with lumber brought down from Mobile by sailboats. There were forty guest rooms and a shaded front gallery with outside stairs at each end. The dining room was located in an adjacent structure, and a third two-story building, called The Texas, housed the bar. Destroyed in an 1893 hurricane, the bar was rebuilt and, according to...
Nobody Asked Me, But… No. 224: Hotel History: The Red Lion Inn
Stanley Turkel | December 23, 2019
By Stanley Turkel, CMHS Hotel History: The Red Lion Inn (108 Rooms) For more than 246 years, the Red Lion Inn has been welcoming visitors to the Berkshires with traditional New England hospitality. Sometime in 1773, Anna and Silas Bingham opened a general store which became a stagecoach stop, tavern and the Stockbridge House. In 1786, Daniel Shays led a group of more than 100 local farmers and citizens to protest post-war taxation. Stockbridge was the headquarters for "Shays Rebellion." In 1807, Anna Bingham sold the eight-room inn to store owner Silas Pepoon. Over time, the Inn changed hands many times and in 1862 Charles and Mert P...
Trends in Training: Simulating Engagement With Tech
Christina Tavares | December 17, 2019
The hospitality industry is incorporating more and more technology to facilitate employee training in different departments and levels. Virtual reality, augmented reality and simulation software are just some examples By Christina Tavares Innovation is creating or trying something new. It is a frequently used term in the rapidly-changing field of educational technology. For a teacher, innovation has many meanings. It can involve trying a new technology or teaching method, but also applying an existing technology or teaching method to a new context. This year, I used a simulation software in class for the first time. The softw...
Teaching Sustainability in STEM and Hospitality Programs: Different Approaches…. Same World!
Laura Zizka | December 13, 2019
Sustainability is increasingly present in everyday life: what is the best way to include it in university courses to properly prepare students for the real world. By Laura Zizka It’s curious to write an article on two seemingly diametrically opposed educational programs. On the one hand, Science, Technology, Engineering, and Maths (STEM); on the other hand, hospitality. At first glance, there seems to be nothing in common with these studies. STEM students are scientists, engineers, techies, and mathematicians who base their decisions on facts and rigor; hospitality students ooze ‘people’ skills and find practical solutions to imme...
Hilton and Cornell’s Pillsbury Institute for Hospitality Entrepreneurship Bring Student Innovators Together for On-Campus Hackathon
The Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship | December 13, 2019
Students Challenged to “Revolutionize the Customer Journey” – with the Hotel Industry Emerging the Big Winner Hilton and the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University’s School of Hospitality Administration (SHA) joined forces to bring students from across the University together for a two-day Hackathon on the Cornell campus in Ithaca. The Hackathon focused students on creating personalized digital customer journeys to deliver world-class, differentiated experiences. Among the students that competed at the event, more than 40% were “hotelies,” students at the indus...
Boston University School of Hospitality Administration Presents Hospitality Leadership Summit 2020
Boston University School of Hospitality Administration | December 13, 2019
Leadership in a Rapidly Changing Hospitality World Friday & Saturday, March 20-21, 2020 Connecting established global leaders in hospitality with rising stars of the industry for this symposium designed to inspire, empower, and equip the next generation. (December 13, 2019) Boston, MA – Boston University’s School of Hospitality Administration (BU SHA) presents the SHA Hospitality Leadership Summit 2020, Leadership in a Rapidly Changing Hospitality World, Friday & Saturday, March 20-21, 2020 at The Hotel Commonwealth. This symposium features a dynamic line-up of speakers, sponsors, and panel topics on pressing issues and curr...
FIU Chaplin School of Hospitality & Tourism Management Honors Alumni Accomplishments With First Ever Rising Star Awards
FIU Chaplin School of Hospitality & Tourism Management | December 12, 2019
Alumni Top in Their Field from Hotel, Beverage, Cruise Management to Restaurants North Miami, Florida, December 12, 2019 … Florida International University’s (FIU) Chaplin School of Hospitality & Tourism Management awarded 18 of their top alumni with the very first Rising Star Awards during the first on campus alumni reunion in the school’s 47-year history. The alumni all graduated after the year 2000 and are top in their field in every aspect of the hospitality and tourism industry, from Beverage Management, to Hotel Management to Cruise Management and Restaurant Ownership and Operations. “We’re proud of our alumni and al...
The Giving Season Is Year-Round at The Alfond Inn at Rollins
The Alfond Inn at Rollins | December 4, 2019
The Alfond Inn at Rollins has provided more than $16.6 million in Scholarships to Incoming Freshman at Rollins College since opening in 2013 Winter Park, Florida – Philanthropy is at the heart of The Alfond Inn at Rollins, the award-winning Florida hotel that was named one of the Top 5 Hotels in Florida by Condé Nast Traveler Readers’ Choice Awards 2019. What distinguishes The Alfond Inn at Rollins is that it was created to endow scholarships. Owned by Rollins College, all net profits from The Alfond Inn are directed to the Alfond Scholars Program, the College’s premier scholarship fund. These full-ride, four-year scholarships in...
