Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
3rd Global Tourism & Hospitality Conference Hosted by School of Hotel and Tourism Management to Celebrate PolyU’s 80th Anniversary
June 13, 2017
3rd Global Tourism & Hospitality Conference hosted by School of Hotel and Tourism Management to celebrate PolyU's 80th Anniversary The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) organised the 3rd Global Tourism & Hospitality Conference (HONG KONG 2017) on 5-7 June 2017 at Hotel ICON in celebration of the University's 80th anniversary. The conference was officially opened by Professor Timothy W. Tong, President of PolyU; Miss Cathy Chu, Commissioner for Tourism, Hong Kong Special Administrative Region Government; Mr Michael Li, Executive Director of the Federation of Hong Kong Ho...
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
the American Hotel & Lodging Educational Institute (AHLEI) | May 31, 2017
Orlando, Florida, May 2017—The American Hotel & Lodging Educational Institute (AHLEI) recently honored two Navy Exchange Service Command (NEXCOM) Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program. Navy Lodge Bethesda, under the leadership of general manager Ana Herrera-Ruiz, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and m...
PolyU to Host HONG KONG 2017: 3rd Global Tourism & Hospitality Conference
May 22, 2017
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) will host the HONG KONG 2017: 3rd Global Tourism & Hospitality Conference scheduled for 5-7 June 2017. Forty-eight undergraduate students from the Special Event Class of the SHTM formed an Organising Committee to plan and manage the conference. Taking the theme "Innovation ・ Research ・ Education", the conference will serve as an important networking platform for educators, thought leaders, students and industry practitioners to exchange insights related to innovations and trends in the global hospitality and tourism industry, as wel...
PolyU Study Finds More Knowledge Needed of Muslim Tourists’ Requirements
May 18, 2017
Although Muslim tourists constitute a large and growing sector of the travel market, greater awareness is needed of their specific requirements according to Ph.D. student Ms Hera Oktadiana and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher. In a recently published review paper, the researchers highlight that some aspects of compliance with Islamic teaching are well known, such as the need for Halal food and the non-consumption of alcohol. Yet, they argue, more attention must be paid to other areas such as the role of travel for well-being in Islamic life an...
PolyU Study Finds Package Tours Limit Tourist Satisfaction
April 26, 2017
Package tours can result in low tourist satisfaction even though they are economically advantageous, according to a recently published study done by Assistant Professor Markus Schuckert, Professor Haiyan Song and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and a co-researcher. The researchers explain that dissatisfaction with package tours arises from the information asymmetry between tour operators and customers in emerging markets. Focusing on mainland Chinese outbound tours to Hong Kong, the study shows that this asymmetry is reduced once customers become more ex...
FAU Hospitality to Participate in Education & Arts Together Showcase (E.A.T.S.)
Florida Atlantic University (FAU) | April 24, 2017
Boca Raton, FL -- The hospitality and Tourism Management Program at Florida Atlantic University is proud to be participating in the FRLA Palm Beach Chapter's Education & Arts Together Showcase event (E.A.T.S). The event will take place on Tuesday April 25th, 2017 at the Marriott West Palm Beach. E.A.T.S. is a fundraising event designed to provide financial support for students enrolled in culinary and hospitality programs in the Palm Beach Public School District. The event promises to be a fun-filled evening of art, culinary delights and music. During the E.A.T.S. event, scholarships will be awarded to outstanding hospitality an...
HNA Hospitality Group Gives Boost for SHTM to Advance Hospitality Education
April 20, 2017
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) is pleased to have received a RMB300,000 donation from the HNA Hospitality Group (HNA) for the establishment of the "HNA Hospitality Group/Tangla Hotels & Resorts Students Internship Scholarship" at the SHTM. With full support from the HNA, scholarships will be set up for SHTM students undertaking internship in the Group's hotels for three years commencing 2017. This is the first time that the HNA made a donation to the School. The HNA Group is a fast expanding conglomerate headquartered in Haikou, Hainan, China. Founded in 1993, the Gr...
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
the American Hotel & Lodging Educational Institute (AHLEI) | April 17, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold® training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon. The new Guest Service Gold® Tourism-Oregon Edition is the next step in a relationship that began in the fall of 2015, when ORLAEF signed an agreement with Travel Oregon to be the customer service training provider for the state's ...
BW Leadership Academy Supports DonorsChoose.org to Help Classrooms in Need
BW Leadership Academy | April 13, 2017
Washington DC (April 13, 2017): The acclaimed BW Leadership Academy, founded by hospitality executive, Dr. Bryan K. Williams, is coming to Phoenix, Arizona! In addition to providing attendees with an impactful learning experience both before and after the event, a portion of the revenue will go towards funding a classroom project in the city. "As a long-time supporter of DonorsChoose.org, I am excited that we will be using proceeds from this upcoming Leadership Academy to fully fund one (or more) teacher projects in the Phoenix metro area. No child should ever be in need of learning supplies. Together, we will make a meaningful differen...
Recognizing Excellence on Your Team
Bryan K. Williams | April 12, 2017
Plaques. Pizza Parties. Parking Spaces. The list can go on and on. After all, who doesn't like to to be recognized and get prizes, right? There are even popular books that give hundreds of ways to recognize your employees. In the quest to provide employee recognition, companies often assume that more incentives will lead to higher employee morale. Take it, like it & be happy about it. In many companies, if you win "employee of the month", the award is a plaque. This plaque may even be coated in gold with your name etched in elegant writing and bedazzled with jewels! Well, what if you don't like plaques? You get th...
ResortSuite Selected Dr. Bryan K. Williams as Keynote Speaker for Its Recent Annual Conference in Toronto
Bryan K. Williams | April 10, 2017
Washington DC (April 10, 2017): As the global leader in hospitality software solutions, ResortSuite recently held its acclaimed User Conference at the Omni King Edward Hotel in Toronto. The event took place between Tuesday, March 28th and Thursday March 30th, and was attended by leading luxury properties such as Montage Hotels and Resorts, Omni Hotels and Resorts and Miraval Resorts. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees to always set high standards, and create an engaging service culture on their teams. "It was so inspiring to be around a group of people who are all passionate about the same thing &...
University of Santo Tomas Honored as First Academic Certified Guest Service Property
the American Hotel & Lodging Educational Institute (AHLEI) | April 6, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has honored The Pontifical and Royal University of Santo Tomas (UST) in the Philippines as the first academic institution in the world to be recognized as a Certified Guest Service Property. The designation is awarded to organizations that have made a commitment to train their people with AHLEI's Guest Service Gold® program and certify individuals as Certified Guest Service Professionals (CGSP®). The university's College of Tourism and Hospitality Management (CTHM) certified faculty members, staff, and students who work in the unive...
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
The American Hotel & Lodging Educational Institute (AHLEI) | April 5, 2017
Orlando, Florida, April 2017—Two Marine Corps lodging properties in the Camp Lejeune-New River area of North Carolina have earned the Certified Guest Service Property designation from the American Hotel & Lodging Educational Institute (AHLEI), the first from the Marine Corps branch of the military to do so. Onslow Beach and Inns of the Corps staff members completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation to qualify their facilities for the property-level certification. William Lowery, CHA, Director, Lodging Division, Marine Corps Community Services, L...
PolyU Study Finds Social Media Critical for Overseas DMOs in China
PolyU School of Hotel and Tourism Management | March 29, 2017
Overseas destination marketing organisations (DMOs) wanting to improve their marketing strategies in China should consider expanding their social media presence, according to Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers highlight the variability in overseas DMOs' use of social media for marketing in what they describe as "China's unique social media landscape". The DMOs need to better understand that landscape, they argue, to gain access to its large audiences and the opportunity to build relations...
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
the American Hotel & Lodging Educational Institute (AHLEI) | March 28, 2017
Orlando, Florida, March 2017—The American Hotel & Lodging Educational Institute (AHLEI) has published the tenth edition of one of its bestselling textbooks, Managing Front Office Operations, by Michael L. Kasavana, Ph.D. This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations. The tenth edition features several new sections re...
Cornell CHR Report Asks: “Do Property Characteristics or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes”
the Center for Hospitality Research | March 21, 2017
Ithaca, NY, March 21, 2017 - In determining accurate values for hotel properties, analysts typically use either of two methods, one based on comparable sales that includes hotel characteristics and another that relies on projected income estimates using capital market variables. A new study from the Cornell Center for Hospitality Research (CHR) concludes that neither model is superior to the other, and further that combining the two models does not result in more precise hotel valuations. The CHR report, titled "Do Property Characteristics or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes," was written by Crocker H. Liu, the...
Steve Wynn Named 2017 Cornell Icon of the Industry
the School of Hotel Administration | March 17, 2017
Ithaca, NY, March 17, 2017 - The Cornell University School of Hotel Administration (SHA) has selected Steve Wynn, chairman and CEO of Wynn Resorts Limited, to receive the 2017 Cornell Icon of the Industry Award. This award recognizes Wynn for his contributions to the gaming and hospitality industries as well his legacy of philanthropy. The award will be presented at the 9th annual Cornell Hospitality Icon and Innovator Awards, Tuesday, June 6, 2017, at The Pierre Hotel in New York City. "Mr. Wynn reinvigorated the Las Vegas tourism scene through exceptional customer service to offer an unparalleled guest experience," said Kate Walsh, SH...
AHLEI Adds Breakfast Attendant Training and Certification to START Program
the American Hotel & Lodging Educational Institute (AHLEI) | March 15, 2017
Orlando, Florida, March 2017—The American Hotel & Lodging Educational Institute (AHLEI) has added training and certification for Breakfast Attendant to its START for Individual Positions series, which provides flexible training and certification modules in multiple formats to meet the needs of schools, workforce agencies, and properties. In the past few years, the role of breakfast attendant has become much more prevalent at lodging operations. In fact, according to the 2016 Lodging Survey, 62% of properties surveyed offer complimentary breakfast service, including 80% of upper-midscale properties, 96% of midscale properties, ...
AJ Capital Partners and Cornell University to Develop Graduate Hotel on Cornell Tech’s Roosevelt Island Campus
AJ Capital Partners | March 14, 2017
AJ Capital Partners and Cornell University are announcing plans to build a hotel on the university's new Cornell Tech campus on Roosevelt Island. Cornell Tech, which will open the first phase of the new campus September 2017, is a revolutionary model for graduate education, extending Cornell University's research and academic prowess to the heart of New York City by bringing together faculty, business leaders, tech entrepreneurs and students in a catalytic environment to produce visionary results. Opening in 2019, the hotel will create a living room for NYC's tech community and extend the impact of the Cornell Tech campus. The hotel des...
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
the American Hotel & Lodging Educational Institute (AHLEI) | March 13, 2017
Orlando, Florida, March 2017—The American Hotel & Lodging Educational Institute (AHLEI) has signed a Memorandum of Understanding with the General Secretariat of the Organization of American States (OAS) through its Executive Secretariat for Integral Development to provide training opportunities that will improve service quality for small and medium-sized tourism enterprises throughout the Americas. "AHLEI is widely recognized as one of the leading sources of hospitality education, training and professional certification of hotel employees," stated Richard Campbell, Chief, Culture & Tourism Section, Department of Economic D...
The #1 Key to Building a World-Class Service Culture Today
Dr. Bryan K. Williams | March 13, 2017
Oh, what a privilege it is to serve others. Whether you work in a hotel, restaurant, spa,club, conference center, etc, the purpose is the same: Consistently deliver exceptional service and create memorable experiences for those you serve. That's it. Treat. People. Well. Everyday. Regardless of who they are, or where they are from, or their gender, or age or race, or culture, or socio-economic status. To serve at such a consistently high level, we need to always remind ourselves of who we are, what we do and where we do it. Who am I, as a service professional? What is my role? Where do I get to serve others? Notice I wrote, "get...
AHLEI and EUHOFA Sign Memorandum of Understanding
the American Hotel & Lodging Educational Institute (AHLEI) | March 1, 2017
Orlando, Florida, March 2017—The American Hotel & Lodging Educational Institute (AHLEI) and EUHOFA International, a worldwide association of leading hospitality and tourism schools with more than 200 members in more than 50 countries, have signed a Memorandum of Understanding to explore potential areas of cooperation between the two organizations. The agreement was signed in early December during the 55th EUHOFA International Congress in Nairobi, Kenya. The signing ceremony included EUHOFA officers and board members including (pictured, from left): Javier Gonzalez Vizcaino, Lluis Serra, EUHOFA president Maria Wiesinger, AHLEI'...
AHLEI Publishes New Edition of Revenue Management Textbook
the American Hotel & Lodging Educational Institute (AHLEI) | February 28, 2017
Orlando, Florida, February 2017—The American Hotel & Lodging Educational Institute (AHLEI) has published a second edition of the textbook, Revenue Management: Maximizing Revenue in Hospitality Operations, by Gabor Forgacs. Forgacs is an associate professor in the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto, Ontario, Canada, where he leads classes in revenue management, branding, and asset management, and is the faculty advisor for the school's co-op program. This textbook provides a basic understanding of the revenue management process. It distinguishes between tactical and strategi...
School of Hotel and Tourism Management Entered into Strategic Partnership with HNA Hospitality Group in Support of Talent Development
February 20, 2017
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and the HNA Hospitality Group (HNA) have recently come together to sign a Memorandum of Understanding (MOU) to collaborate and work together in the areas of internship, scholarship, executive education and industry attachment in support of talent training and development. The HNA Group is a fast expanding conglomerate headquartered in Haikou, Hainan, China. Founded in 1993, the Group has developed rapidly and internationally to encompass core businesses of aviation, hospitality, tourism, real estate, retail, finance, logistics, shipbuilding...
