Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Carver World Temps (CWT) Brings Revolutionary Contract Labor Solution to Central and South Florida
the Carver Companies | February 16, 2017
CWT now supports Housekeeping/Food and Beverage in Palm Beach, Boca Raton, Ft Lauderdale, Miami and Orlando markets ATLANTA, GA – February 16, 2017 – In an aggressive growth move, Carver World Temps, a wholly-owned subsidiary of Atlanta-based Carver Hotel Group and member of The Carver Companies, is bringing their revolutionary approach to contract and temporary staffing to the South Florida market. Initial focus in South Florida will include: Palm Beach, Boca Raton, Ft Lauderdale and Miami. Further expansion into the greater Orlando market is planned with that area currently operating in a pre-launch phase. CWT is a profes...
Cornell Research on Hotel Brand Standards: How to Pick the Right Amenities for Your Property
the Center for Hospitality Research | February 14, 2017
Ithaca, NY, February 14, 2017 - Hotel owners and operators have long offered complimentary amenities to enhance their guests' stays and differentiate themselves from competitors. The decision of which amenities to offer is typically based on customer surveys, competitive position, and marketing and financial goals. While brand managers are eager to enhance their brands with all the latest and greatest amenities, owners are reluctant to pay for amenities that don't pay off. Debates often arise between owners who pay for amenities and brand managers who mandate these amenities as brand standards. A new report from Cornell University's Cen...
PolyU Study Finds Chinese Hotels Must Act on OTAs
February 13, 2017
13 February 2017 - Hotels in China have "little negotiating power" with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. Yet this should not suggest that hotels can do away with "maintaining a healthy relationship with this important distribution channel", the researchers warn. In a wide-ranging study the researchers also find that the competition be...
Greece’s StudySmart is AHLEI’s Newest International Associate
The American Hotel & Lodging Educational Institute (AHLEI) | February 1, 2017
Orlando, Florida, February 2017—The American Hotel & Lodging Educational Institute (AHLEI) and StudySmart, a Greek organization that provides training, certification preparation, and other professional development services for a spectrum of industries, have signed a memorandum of understanding designating StudySmart as one of AHLEI's international associates. Under the agreement, StudySmart will market and deliver AHLEI's hospitality management courses, professional certifications, workshops, and online training programs (with the exception of the Certified Food & Beverage Executive (CFBE®) and Certified Restaurant Ser...
Cornell Study on Labor Law: When Rules Are Made to Be Broken: The Case of Sexual Harassment Law
the Cornell Institute for Hospitality Labor and Employment Relations | January 23, 2017
Ithaca, NY, January 23, 2017 - Courts across the United States are in a potentially awkward position when they are presented with employers' summary judgment motions relating to sexual harassment. As explained in a new Cornell report, judges often have to choose between following legal precedent or breaking the rule established by the Supreme Court. As explained in the report, "When Rules Are Made to Be Broken: The Case of Sexual Harassment Law," by David Sherwyn, Nicholas F. Menillo, and Zev J. Eigen, the courts often choose to break the rules. Sherwyn is a professor of law at the Cornell School of Hotel Administration and director of ...
Cornell Study Examines Emerging Trends in Hotel Revenue Management
the Center for Hospitality Research | January 19, 2017
Ithaca, NY, January 19, 2017 - Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM practices have evolved over the past six years and where they are headed. Survey participants noted that the application of hotel RM has become more strategic, and more centralized, but that change in these areas has been slower than expected. Likewise, the us...
PolyU Study Finds Guest Profile Matters for Hotel Bookings
January 18, 2017
When booking hotel rooms, guests with different profiles tend to choose different types of booking channels, with some preferring to book directly through the hotel's website and others choosing to use third-party websites or call centres, according to Assistant Professor Lorenzo Masiero and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers show that with knowledge of which customers prefer what channels, hotels can do more to maximise bookings through each channel. As in many other areas of business, the Internet has brought abo...
AHLEI to Offer Certifications in Partnership with Lobster Ink
the American Hotel & Lodging Educational Institute (AHLEI) | January 18, 2017
Orlando, Florida, January 2017—The American Hotel & Lodging Educational Institute (AHLEI) has entered into a new partnership with Lobster Ink, a global hospitality learning platform, to offer the American Hotel & Lodging Association's globally-recognized industry certification in conjunction with select Lobster Ink training courses. Headquartered in Geneva, Switzerland, Lobster Ink courses teach international skills and product knowledge training across 100 countries. Using a unique blended learning platform, Lobster Ink helps learners at more than 20,000 establishments achieve course outcomes efficiently, improving both t...
Cheryl Boyer to Serve as 2017 Cornell Hotel Society President
the School of Hotel Administration at Cornell University | January 12, 2017
Ithaca, NY, January 12, 2017 - The School of Hotel Administration (SHA) at Cornell University announces that Cheryl Boyer is the new president of the Cornell Hotel Society (CHS) for 2017. Boyer will lead the executive board of CHS, the 88-year-old alumni association that represents SHA graduates in more than 53 active chapters worldwide. Boyer's 12-month term as president began January 1. "I am delighted to serve as global president of the Cornell Hotel Society," said Boyer. "I look forward to continuing to strengthen the world's most engaging alumni network, and working with our extraordinarily dedicated regional and chapter leaders." ...
Cornell Study Highlights Diversification Benefits of REIT Stock Investments
the Center for Hospitality Research | January 11, 2017
Ithaca, NY, January 11, 2017 - Financial planning typically involves deciding how much savings to place in stocks, bonds and other assets while weighing the risks associated with each element of a diversified investment portfolio. A new study from Cornell University examines risk-return profiles and finds that investors see different purposes for real estate investment trust (REIT) common stock and preferred stock depending on their tolerance for risk. Using a value-based approach and imposing practical constraints on the investor's portfolio, this research shows that risk tolerant investors find REIT common stock beneficial, while risk...
Hospitality Sales & Marketing Association Identifies Top Las Vegas Travel Industry Trends for 2017
Hospitality Sales and Marketing Association International (Hsmai) Las Vegas | December 21, 2016
LAS VEGAS (December 2016) – The Hospitality Sales & Marketing Association Las Vegas board of directors, comprising the destination's top hotel and tourism executives representing resort properties and tourism marketing agencies, announces the Top Five Travel and Tourism Trends for Las Vegas in 2017. HSMAI's roster of professional development programming offered in the coming year will address each of these trends: Alternative payments—such as Apple Pay and other emerging payment technology—are evolving at a quick pace, revealing the need to develop an industry-wide platform for banking and financial transactions...
Cornell Study Examines How Bias Affects Hiring Practices
the Center for Hospitality Research | December 7, 2016
Ithaca, NY, December 7, 2016 - Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a qualified, diverse workforce. New research from Cornell University shows that HR managers' awareness of competence among job applicants and managers' attitudes toward affirmative action programs help reduce prejudice in recruitment. The study, "Do you look like me? How bias affects affirmative action in hiring," is available from the Cornell Center for Hospitality Research. It was written by Alex M. Susskind, an associate professor at Cornell's School of Hotel Administration; Ozia...
Hotel Investment Climate Remains Favorable Despite Interest Rate Increases, Cornell Study Suggests
the Center for Hospitality Research | December 1, 2016
Ithaca, NY, December 1, 2016 - Prospects for hotel investors remain reasonably favorable even if interest rates move upward, based on an analysis of hotel capitalization rates. A new study from the Cornell Center for Hospitality Research establishes the relationship between those cap rates and U.S. Treasury rates. The study, "The Effect of a Rise in Interest Rates on Hotel Capitalization Rates," by Jack Corgel, is available from the CHR at no charge. Corgel is a professor of real estate at the Cornell School of Hotel Administration. While it's difficult to forecast the exact timing of interest rate changes, it seems likely that rates wi...
Roundtable Focuses on High-Tech Adoption in Hospitality Industry
the Center for Hospitality Research | November 30, 2016
Ithaca, NY, November 30, 2016 - A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two-dozen industry leaders, touched on such topics as the adoption of cloud computing, best practices for rolling out new technologies, and online marketing strategies. A full report on the event, "High-Tech, High-Touch: Highlights from the 2016 Entrepreneurship Roundtable," by Mona Anita K. Olsen and Jennifer Blumenfeld, is available from the Cornell Center for Hospitality Research. Olsen is an assistant professor and academic director of the Leland C. and Mary M. Pillsbury Institute for Hospit...
PolyU Study Finds Context is Key for Mobile Travelers
November 29, 2016
With travellers' behaviour becoming ever more dynamic and socially connected through the use of mobile technology, tourism practitioners stand to benefit from a distinct conceptualisation of the travel context, observe Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors in a recently published research paper. The researchers suggest a conceptual framework for understanding the context in which travellers' behaviour takes place, and anticipate that it will be particularly beneficial for developing simple to use mobile systems that are relevant to tra...
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
The American Hotel & Lodging Educational Institute (AHLEI) | November 21, 2016
Orlando, Florida, November 2016—The American Hotel & Lodging Educational Institute (AHLEI) has developed new preparation and exam materials for the Certified Hotel Administrator (CHA®). The CHA® is the most prestigious certification available for hotel general managers and hospitality executives. The revised review resources are offered entirely online, with study guide materials available for download in PDF or ePub formats. The program is accessible for online viewing or can be reviewed on the go by downloading the program content to a handheld mobile device, tablet or laptop for offline reading. All sections of the ...
How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty
Bryan K. Williams | November 21, 2016
by Bryan K. Williams It's finally here! My latest book is called, How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers' Loyalty. This book is designed for you and everyone on your team who loves to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those customers are called colleagues, employees, guests, clients, tenants, patients, residents, students, visitors or customers is irrelevant. This book will highlight that the same caliber of service excellence must be given to all. Each of the 30 chapters ends with a powerful activity that is designed to...
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
the National Restaurant Association | November 14, 2016
Partnership Enhances Hospitality Training and Certification Capabilities Washington D.C. – November 14, 2016 – The National Restaurant Association (NRA) and the American Hotel & Lodging Association (AHLA) today announced a partnership for the largest foodservice trade association in the world to acquire the training business assets and products of the American Hotel & Lodging Association Educational Institute (AHLEI). Currently owned by AHLA, AHLEI is recognized as the training and certifying body for the hospitality industry. Given the nature of the hospitality industry and the intrinsic sharing that goes on between...
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
the American Hotel & Lodging Educational Institute (AHLEI) | November 7, 2016
Orlando, Florida, November 2016—Human trafficking of children and adults continues to be a serious issue for the global hospitality industry, as traffickers sometimes use hotels to carry out their illegal operations. The American Hotel & Lodging Association (AHLA), in partnership with Marriott International, ECPAT-USA, and the Polaris Project, this month will begin offering an online training program to help hotel employees identify and respond to human trafficking at hotel properties. Your Role in Preventing Human Trafficking: Recognize the Signs, available through the American Hotel & Lodging Educational Institute (AHLEI...
PolyU Launches Online MicroMasters in International Hospitality Management
November 3, 2016
The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is pleased to announce a MicroMasters programme in International Hospitality Management to bridge the knowledge gap between higher education and the workplace. Signalling the latest innovation in higher education, MicroMasters is a first-of-its-kind credential with a pathway to credit, designed for learners looking for a lifelong learning opportunity to advance their careers or follow a path to an accelerated on-campus programme. Led by Professor Hanqin Qiu, SHTM Professor, and designed to develop learners' ability to manage high quality ho...
Aimed to Help Hotels Reduce Restaurant Food Waste, Cornell Offers New Tool, FRESH: A Food-service Sustainability Rating
the Center for Hospitality Research | November 2, 2016
Ithaca, NY, November 2, 2016 - Food waste is a major issue for hospitality industry purveyors, both in terms of the cost of wasted food and the environmental consequences of tossing out tons of food. By one estimate, about one-quarter of food prepared in the United States is wasted. A new report from the Cornell Center for Hospitality Research (CHR) is aimed at helping hotels and restaurants control their post-consumer food waste. The tool, "FRESH: A Food-service Sustainability Rating for Hospitality Sector Events," by Sanaa I. Pirani, Hassan A. Arafat, and Gary M. Thompson, is available from CHR at no charge. It presents six areas wher...
PolyU Study Finds Hong Kong to Feel Pressure from China’s Free Trade Zones
PolyU School of Hotel and Tourism Management | October 31, 2016
The further development of China's new free trade zones (FTZs) is likely to affect Hong Kong's tourism industry in various ways, according to Ph.D. student Mingjie Ji, Associate Professor Mimi Li and Professor Brian King of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers review the areas that are most at risk from the development of FTZs. They conclude that although Hong Kong may lose some mainland tourists, it stands to benefit if it adopts a cooperative approach to seeking closer socioeconomic integration with the mainland. The researchers situat...
Leadership Excellence: Leaders are Lifters
Bryan K. Williams | October 27, 2016
The countdown has begun and there are just 7 more days until the BW Leadership Academy. Strong leaders are lifters! They encourage, inspire, challenge and recognize performance on a daily basis. This will be an event like no other because you are a leader like no other. Take your leadership and your business to another level. What are you doing to become the leader you are meant to be? The BW Leadership Academy is the place to start. Let us show you how. Strong leaders have a strong vision and inspire others to follow them towards that vision. Join us at the BW Leadership Academy, and learn how to become a leader that others want to fol...
Hospitality Money Managers Should Avoid Short-term Trading According to New Cornell Study
the Center for Hospitality Research | October 26, 2016
A new study from Cornell University suggests that professional investment managers often engage in short-term stock trading with poor results, which could have serious implications for hospitality firms with billions of dollars in pension funds. The research shows that portfolio managers' trades that are held for less than a year lose money on average, with the shortest-term trades generally losing the most. A full description of the study, "Short-term Trading in Long-term Funds: Implications for Hospitality Financial Managers," by Pamela C. Moulton, is available at no charge from the Cornell Center for Hospitality Research. Moulton is ...
