Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training
the American Hotel & Lodging Educational Institute (AHLEI) | October 25, 2016
Orlando, Florida, October 2016—The American Hotel & Lodging Educational Institute (AHLEI) has debuted a new online learning program, Elements of Service: Serving Guests with Disabilities, designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities, including vision, hearing, and mobility impairments. The goal of this course is to ensure that service providers feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hot...
AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
the American Hotel & Lodging Educational Institute (AHLEI) | October 24, 2016
Orlando, Florida, October 2016—The American Hotel & Lodging Educational Institute (AHLEI) and the Pacific Asia Travel Association (PATA) have signed a partnership agreement to strengthen the bonds and shared interests of the two organizations in the areas of training and education. PATA will promote the use of AHLEI courses and certification programs among its membership, particularly those in the hospitality field, students, and academic institutions. Both organizations will share selected intelligence and research and engage in joint research projects as appropriate. Together, the organizations will explore resources to help...
The Influence of Table Top Technology in Full-Service Restaurants
Alex Susskind | October 20, 2016
By Alex M. Susskind, Cornell University School of Hotel Administration and Benjamin Curry, Ela Carte, Inc. The use of tabletop technology continues to grow in the restaurant industry, and this study identifies the strengths and weakness of the technology, how it influences customers, and how it can improve the bottom line for managers and business owners. Results from two studies involving a full-service casual dining chain show that dining time was significantly reduced among patrons who used the tabletop hardware to order or pay for their meals, as was the time required for servers to meet the needs of customers. Also, those who used ...
The Big Leadership Question: Why Should Anyone Follow YOU?
Bryan K. Williams | October 10, 2016
At our upcoming BW Leadership Academy, the key question we will help each person answer is: Why should anyone follow you? Besides your job title, why should each person on your team trust and believe in you? The best leaders are lifters. They lift the hopes, dreams, and performance of everyone they are fortunate to serve. At our innovative leadership academy, each attendee will: -Be assigned a certified executive coach to work with both before AND after the Academy -Be actively engaged in 2 full days of learning with my team and I about how to become a stronger leader. -Take the acclaimed Gallup StrengthsFinder Online Assessment (to ide...
‘Face the Future, Preserve the Past’, Theme of 92nd Annual Hotel Ezra Cornell Returning Mid-March 2017
The School of Hotel Administration at Cornell University | October 7, 2016
Ithaca, NY, October 7, 2016 - Capping off a morning of homecoming celebrations, the Board of Directors for the 92nd Annual Hotel Ezra Cornell (HEC) announced the theme of this year's conference as "Face the Future, Preserve the Past" during an HEC-hosted brunch for returning alumni. HEC—the oldest tradition at Cornell's School of Hotel Administration (SHA)—will return March 16-19, 2017 at SHA and the Statler Hotel in Ithaca, NY. Hotel Ezra Cornell is a three-day, student-run business conference for hospitality industry leaders and members of the Cornell community from across the globe. A 92-year SHA traditi...
Microtel by Wyndham Philippines managers achieve CHA certification
Microtel Inns & Suites (Pilipinas), Inc. | October 6, 2016
The Philippine hospitality landscape got a significant boost recently when Microtel by Wyndham® became the first hotel group in the country to earn the Certified Hotel Administrator (CHA) designation for 14 of its hotel managers and corporate officers, from the American Hotel & Lodging Educational Institute (AHLEI). The accomplishment raises the bar for quality standards at Microtel by Wyndham in the Philippines. Microtel Inns & Suites (Pilipinas), Inc. (MISPI) is the master franchise holder of Microtel by Wyndham, the largest international-brand hotel network in the country with 13 locations in key business and tourist hubs...
American Hotel & Lodging Educational Institute Honors Joanne Goodman as Outstanding High School Educator
the American Hotel & Lodging Educational Institute (AHLEI) | October 5, 2016
Orlando, Florida, October 2016—The American Hotel & Lodging Educational Institute (AHLEI) has named Joanne Goodman as the recipient of the 2016 Lamp of Knowledge Award for Outstanding High School Educator. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. Goodman received her award from celebrity chef Emeril Lagasse during the Florida Restaurant & Lodging Association's Hospitality Stars of the Industry Celebration on Wednesday, September 28. Goodman teaches at Oak Ridge High School in Orlando, where s...
American Hotel & Lodging Educational Institute Honors Best Western’s Ron Pohl with Arthur Landstreet Award
The American Hotel & Lodging Educational Institute (AHLEI) | September 28, 2016
Orlando, Florida, September 2016— Ron Pohl, CHA, CRDE, is the 2016 recipient of the American Hotel & Lodging Educational Institute's Arthur Landstreet Award. Pohl received the award during a luncheon on Tuesday, September 27 at The Lodging Conference in Phoenix, Arizona. Named after the Tennessee hotelier who founded the Educational Institute, the Arthur Landstreet Award is presented to an individual who has made a lasting impact on the quality of professional development and training in the hospitality industry. Past winners of this award include Jonathan Tisch, Eric Danziger, Richard Kelleher, Mike Leven, and Joseph Kane. Be...
AHLEI Publishes New Edition of Managing Service in Food and Beverage Operations
the American Hotel & Lodging Educational Institute (AHLEI) | September 21, 2016
Orlando, Florida, September 2016—The just-released fifth edition of Managing Service in Food and Beverage Operations, published by the American Hotel & Lodging Educational Institute (AHLEI), encourages everyone involved in F&B operations to "think and act like the owner" to achieve success and demonstrate genuine care for guests. Written by Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, of The School of Hospitality Business at Michigan State University, and Philip J. Hickey, Jr., chairman of Miller's Ale House and a past chairman of the National Restaurant Association, this textbook provides practical, thorough information de...
PolyU Study Finds Tourists Resilient to Hong Kong Weather
PolyU School of Hotel and Tourism Management | September 20, 2016
Tourists are quite resilient and rarely change their plans when they encounter poor weather while visiting Hong Kong, according to Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers. In a recently published study, the researchers tracked visitors' movements for almost two months to see whether the weather caused any changes in their behaviour. They found that unlike tourists to non-urban destinations, Hong Kong visitors tend to continue with their plans regardless, although "perceived comfort levels" do affect satisfaction for a small number of visi...
Carver Companies Complete Branding Merger
The Carver Companies | September 13, 2016
Companies Launch Newly Branded Websites Joel Carver ATLANTA, GA – September 13, 2016– In a forward move designed to anchor their position as the preeminent human capital organization in North America, Atlanta-based Carver Companies in partnership with Bultman Media, launched newly developed websites for all three business units. Created as a task force organization, the Carver Companies have quickly become the driving force in hospitality human capital in the hospitality arena. Composed of the Carver Hotel Group, Carver-Olson Hospitality Search, and Carver World Temps, the organization's primary focus is to understand the s...
2 Customer Service WOW Stories to Jumpstart Your Week!
Bryan K. Williams | September 12, 2016
I've had the privilege of visiting and working with the staff at The American Club in Kohler, WI over the years. Their 'Immigrant Restaurant & Winery' is one of only three restaurants in the entire state of Wisconsin that is rated a AAA 4 diamond. They also offer the state's only Forbes 5 Star & AAA 5 diamond property. Their Kohler Waters Spa has the Forbes 5 Star designation as well. You may wonder ... how does a company obtain these achievements? As I've always said and truly believe, the strength of any company is in its employees. Kohler is no exception. The following story was submitted by Kohler Waters ...
Cornell Tool Allows Restaurants to Evaluate Early Bird & Night Owl Menu Specials Effectiveness
the Center for Hospitality Research | September 9, 2016
Ithaca, NY, September 9, 2016 - A new tool published by the Cornell Center for Hospitality Research (CHR) helps restaurant operators calculate the likely monetary outcomes of offering off-peak specials. The tool and its accompanying explanation, "Instructions for the Early Bird & Night Owl Evaluation Tool (EBNOET) v2015," were developed by Gary M. Thompson, a professor at the School of Hotel Administration. Both documents are available at no charge from the CHR. "I wanted to provide restaurant owners with a better estimate of the revenue effects of early bird and night owl specials," said Thompson. "The typical back-of-envelope calc...
FAU’s Hospitality & Tourism Management Program Breaks Into The Best Schools Top 30 for Hospitality
Florida Atlantic University (FAU) | September 5, 2016
Boca Raton, Florida - The hospitality & tourism management program at Florida Atlantic University (FAU) has moved into the Top 30 Best Hospitality Schools. It is the youngest program to do so. According to Dr. Peter Ricci, Director, it's due to three key factors: 1) an incredibly unique location surrounded by every segment of the industry from cruise lines to casinos and private country clubs to world class resorts, 2) a world class faculty who have the distinct blend of years of industry experience combined with excellent graduate pedgrees, and 3) an employer base that has warmly welcomed the alumni and consistently recruits. I...
Likely Boost for Hotel Profits According to Cornell Analysis
the Center for Hospitality Research | August 30, 2016
Ithaca, NY, August 30, 2016 - Although the U.S. recovery from the Great Recession has been slow and uneven, unemployment has gradually dropped, and both inflation and labor costs will likely start increasing. An analysis by Cornell Professor Jack Corgel shows that hotels should be able to maintain or increase profits in this environment, because of their ability to increase room rates to match or outpace expenses. Corgel's report, "Hotel Profit Implications from Rising Wages and Inflation in the U.S.," is available at no charge from the Cornell Center for Hospitality Research (CHR) and is published in conjunction with the Cornell Center...
Improved Hotel Sustainability Benchmarks Outlined by Cornell Study
the Center for Hospitality Research | August 29, 2016
Ithaca, NY, August 29, 2016 - Cornell's Center for Hospitality Research (CHR) has released the latest benchmarks from an ongoing international project to create default sustainability data for the global hotel industry. The report, "Hotel Sustainability Benchmarking Index 2016: Energy, Water, and Carbon," compiled by Eric Ricaurte in collaboration with eleven global hotel firms, analyzes data provided for 8,880 properties. The report, which details the Cornell Hotel Sustainability Benchmark Index (CHSB), is available at no charge from the CHR at the Cornell School of Hotel Administration. "By adding new segmentation by climate and hotel...
Changing Relationship of Supervisors and Employees Revealed in Cornell Study
the Center for Hospitality Research | August 24, 2016
Ithaca, NY, August 24, 2016 - Fairness is the beginning of a solid relationship between supervisors and employees, but other factors soon become more important, according to a new study from the Cornell Center for Hospitality Research (CHR). The analysis tracks the relative effect on the supervisor-employee relationship from three factors: employees' job performance, fairness perceptions, and perceptions of the relationship itself. The study, "The Changing Relationship between Supervisors and Subordinates: How Managing This Relationship Evolves over Time," by Michael Sturman and Sanghee Park, is available from CHR at no charge. Sturman ...
Changing Regulations Dominate Cornell Human Resources Roundtable
the Cornell Institute for Hospitality Labor and Employment Relations | August 22, 2016
Ithaca, NY, August 22, 2016 - Tighter interpretations of labor regulations by the National Labor Relations Board (NLRB) engaged participants in the 14th annual Labor and Employment Roundtable, hosted by the Cornell Institute for Hospitality Labor and Employment Relations (CIHLER) at the School of Hotel Administration. A full explanation of the roundtable's deliberations is found in a report that is available at no charge from CIHLER and Cornell's Center for Hospitality Research, CIHLER Roundtable Highlights: Dealing with Shifting Labor Employment Sands, by David Sherwyn. Roundtable chair and CIHLER Director David Sherwyn focused the dis...
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
the American Hotel & Lodging Educational Institute (AHLEI) | August 16, 2016
Orlando, Florida, August 2016—Travel Oregon has become the first state tourism agency to earn the title of Certified Guest Service Partner from the American Hotel & Lodging Educational Institute (AHLEI). To achieve this distinction, all staff members completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation. "Having the entire team at Travel Oregon certified speaks to the value we see standout customer service making in a guest's impression of a destination," said Travel Oregon CEO Todd Davidson. "As we work to share the wonders of Oregon with travelers, we r...
PolyU Study Finds Internet Travel Planning at Saturation Point in US
August 16, 2016
Use of the Internet for travel planning in the US market has reached saturation point but there are still opportunities for growth, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. In a recent study the researchers reveal the changing trends in the use of the Internet for travel planning, with a growing "bifurcation" between traditional users who use it for "standard planning" and those who are increasingly using it to search for products that offer "deeper and more authentic experiences". They also identify a number of ways that businesses can ...
American Hotel & Lodging Educational Institute Honors Christine Saldanha as Outstanding Distance Learning Student
AHLEI | July 28, 2016
Orlando, Florida, July 2016—The American Hotel & Lodging Educational Institute (AHLEI) has named Christine Saldanha, executive housekeeper at the Crowne Plaza Hotel & Resorts, Dubai, UAE, as winner of the 2016 Lamp of Knowledge Award for Outstanding Distance Learning Student. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. The Outstanding Distance Learning Student is selected from among those who completed AHLEI's 12-course Hospitality Management Diploma in the previous year. Saldanha decided to tak...
American Hotel & Lodging Educational Institute Honors Suzanne Markham Bagnera as Outstanding U.S. Educator
the American Hotel & Lodging Educational Institute (AHLEI) | July 25, 2016
Orlando, Florida, July 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented Suzanne Markham Bagnera, CHA, with the 2015 Lamp of Knowledge Award for Outstanding U.S. Educator. She received the award in absentia during the International CHRIE Summer Conference in Dallas, Texas, on Friday, July 22. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. Bagnera is a lecturer at Boston University's School of Hospitality Administration. She has also taught at Johnson & Wales University, ...
American Hotel & Lodging Educational Institute Honors Fred Mayo With Anthony Marshall Award
the American Hotel & Lodging Educational Institute (AHLEI) | July 25, 2016
Orlando, Florida, July 2016—Frederic B. Mayo, Ph.D., CHE, CHT, is the 2016 recipient of the Anthony Marshall Award, presented by the American Hotel & Lodging Educational Institute (AHLEI). This award recognizes an individual who has made significant long-term contributions to the hospitality industry in educating future leaders. Mayo was honored during the International CHRIE Summer Conference in Dallas, Texas, on Friday, July 22. Mayo operates his own training, coaching, and consulting firm while teaching part-time at New York University's Tisch Center for Hospitality, Tourism, and Sport Management, where he had been a full-t...
Florida Atlantic University’s Hospitality & Tourism Management Program Scores Triple Win!
Florida Atlantic University (FAU) | July 19, 2016
The Hospitality Management Program at Florida Atlantic University (FAU) in Boca Raton, FL continues its move to be the top educational program in the country. This summer it has received 3 top symbols of recognition including a Top 25 Spot among the Best Value College for its online MBA in 2016 by ONLINE U which recognizes Affordability, Accessibility, and Quality: http://www.onlineu.org/best-value-colleges/hospitality-management-degrees It also was recognized as one of the Top Hospitality Management Programs in the state of Florida by by the Best Hospitality Degrees, The Authority for Hospitality Degrees and Schools: http://www.besthos...
