Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Hotel Profit Implications from Rising Wages and Inflation in the U.S.
Jack Corgel | July 13, 2016
By Jack Corgel Macroeconomic models based on the Phillips Curve predict that as the unemployment rate declines toward the long-run, natural rate, the pace of wage and price growth accelerates and inflation rises.1 In this paper I analyze the profitability prospects for the U.S. hotel industry in today's relatively volatile economic environment, keeping in mind the Phillips Curve's general principle that inflation and employment have an inverse, but relatively stable short-term relationship. Although employment and economic growth in the U.S. have been uneven in recent months, the unemployment rate has declined to less than 5 percent, wh...
PolyU Study Finds Effective Mentoring Programmes Critical to Hotel Employees
June 15, 2016
Employees in the hotel sector benefit from mentoring programmes, which also benefit hotels by reducing staff turnover, according to Dr. Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers in a recently published study. The researchers show that mentoring helps less experienced employees to adapt to the organisation and cope with work-related stress. High quality mentoring, note the researchers, may be an "effective human resource strategy" for tackling various job-related issues in the hotel sector. Working in the hotel sector can present a variety of challenges in ...
Carver Hotel Group Launches New Subsidiary Targeting Contract Labor Market
Carver Hotel Group | June 9, 2016
Carver World Temps to support Housekeeping/Food and Beverage Joel Carver ATLANTA, GA – June 9, 2016 – In a strategic move designed to further secure their position as the preeminent hospitality staffing/infrastructure organization in North America, Carver Hotel Group (CHG) has announced the creation of a wholly-owned subsidiary, Carver World Temps. Carver World Temps is a professional staffing organization designed to provide contract solutions to the operating departments within hotel housekeeping and food & beverage areas. Launching on August 1, 2016, initial markets will be Atlanta, GA and Phoenix/Scottsdale, AZ. Eme...
PolyU Releases Report on 2015 Tourist Satisfaction and Tourism Service Quality Indices
June 8, 2016
8 June 2016 - The 2015 PolyU Tourist Satisfaction Index (PolyU TSI) and Tourism Service Quality Index (PolyU TSQI) show general increases compared with the 2014 results, according to a report released by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University. The 2015 PolyU TSI and PolyU TSQI stood at 74.71 and 75.22 respectively, both recording an increase. The PolyU TSI increased by 0.21 points from 74.50 in 2014, a slight increase suggesting that tourists were generally more satisfied with the tourism services in Hong Kong than tourists interviewed in 2014, although the level of satisfaction varied ...
American Hotel & Lodging Educational Institute Honors Dr. Bai Changhong as Outstanding International Educator
AHLEI | June 1, 2016
Kunming, China, June 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented Dr. Bai Changhong, Dean of the College of Tourism and Service Management at Nankai University, Tianjin, China, with the 2016 Lamp of Knowledge Award for Outstanding International Educator. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. Dr. Bai was presented with his award by Ed Kastli, MBA, CMHS, CGSP, AHLEI's vice president, international sales, on May 30, during a gala dinner at the HEAD Summit in Kunmi...
PolyU’s SHTM and TCEB Signed MOU to Promote Educational and Research Collaborations in MICE Industry
May 26, 2016
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and Thailand Convention and Exhibition Bureau (TCEB) have recently come together to sign a Memorandum of Understanding (MOU) to collaborate and work together in the areas of Executive Education, Internship Programmes and Consultancy Services. The signing ceremony took place at the SHTM premises was presided over by Professor Kaye Chon, Dean and Chair Professor of the SHTM and Walter Kwok Foundation Professor in International Hospitality Management, and Dr Nopparat Maythaveekulchai, President of Thailand Convention and Exhibition Bureau. In ...
Customer Service Expert Introduces B.W. Leadership Academy
Dr. Bryan K. Williams | May 26, 2016
(BALTIMORE, MARYLAND – May 26, 2016) – Dr. Bryan K. Williams, the leading expert on customer service, recently announced the launch of the B.W. Leadership Academy, a two-day event that focuses on making the attendee a stronger, more effective leader. "For the past ten years I've worked with leaders from hundreds of organizations in over twenty industries to improve their organizational effectiveness and in nearly every situation the change started with the leaders," said Williams. "Strong leaders lead successful organizations and in today's business environment it's critical that we begin to grow the future generation of str...
School of Hotel and Tourism Management Successfully Hosted Student-Run International Conference
May 25, 2016
Fifty-three undergraduate students from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) formed an organising committee and ran HONG KONG 2016: 2nd Global Tourism & Hospitality Conference and 15th Asia Pacific Forum for Graduate Students Research in Tourism, which was held at Hotel ICON on 16-18 May 2016. Taking the theme "Innovation · Research · Education", HONG KONG 2016 provided a networking platform on which more than 350 educators, thought leaders, students and industry professionals from 30 countries and regions exchanged insights related to innovations and trends ...
Cornell Study Shows Value of Matching Up a Restaurant’s Concept and Service Style
the Center for Hospitality Research | May 24, 2016
A study from Cornell University adds a new dimension to the definition of good restaurant service. The study finds that good service means more than just delivering food orders promptly and correctly—although that is vital. In addition, the service style is also an essential element of the service transaction, because customers notice—and are more pleased—when a restaurant's service style matches its brand image. The study, "Fitting Restaurant Service Style to Brand Image for Greater Customer Satisfaction," by Michael Giebelhausen, Evelyn Chan, and Nancy J. Sirianni, is available at no charge from the Cor...
New CHE® Master Trainer to Lead Major Caribbean Hospitality Conference
the American Hotel & Lodging Educational Institute (AHLEI) | May 24, 2016
Orlando, Florida, May 2016—The American Hotel & Lodging Educational Institute (AHLEI) has appointed Natasha Gittens, Ph.D., CHE, director of the University of St. Martin's School of Continuing Education and Life Long Learning (SCELL) as a CHE® Master Trainer. As one of only 13 educators in the world to hold this position, Gittens will facilitate AHLEI's Certified Hospitality Educator (CHE®) workshops in the Caribbean and North America. Gittens earned the CHE® last April along with other hospitality faculty members from the University of St. Martin on the island of Sint Maarten. She was then selected for the CHE®...
Aman Resorts’ Founder, Adrian Zecha Honored with Inaugural SHTM Lifetime Achievement Award
May 20, 2016
Mr Adrian Zecha, founder of Aman Resorts, received the inaugural SHTM Lifetime Achievement Award from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) at a ceremony held in his honor at the SHTM's teaching and research hotel, Hotel ICON, on 19 May 2016. The SHTM Lifetime Achievement Award is established by the SHTM to honor outstanding personalities who have contributed substantially to the development of hospitality and tourism industry in Hong Kong, the region and around the world. In awarding the distinction, the School seeks to recognize true leaders who help define the global hospita...
American Hotel & Lodging Educational Institute Honors Thomas Penny as Outstanding Workforce Partner
the American Hotel & Lodging Educational Institute (AHLEI) | May 19, 2016
Washington, D.C., May 19, 2016--The American Hotel & Lodging Educational Institute (AHLEI) has named Thomas Penny, general manager of the Courtyard Marriott Convention Center in Washington, D.C., as the inaugural recipient of the 2016 Lamp of Knowledge Award for Outstanding Workforce Partner. This is the first year for this award, which was presented at the AH&LA Stars of the Industry Reception on Wednesday, May 18. Penny was honored for his work, which brings numerous opportunities to begin a career in hospitality to disadvantaged populations in the Washington, D.C. area. Penny's efforts have influenced hospitality education at...
APacCHRIE Bestowed Lifetime Achievement Award on Celebrated Hotelier Chanin Donavanik
PolyU School of Hotel and Tourism Management | May 17, 2016
17 May 2016 - Mr Chanin Donavanik, Vice Chairman and Chairman of the Executive Committee of Dusit International, received the inaugural APacCHRIE Lifetime Achievement Award from the Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE) at a ceremony held at Dusit Thani Hotel on 13 May 2016. Sponsored by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University, the APacCHRIE Lifetime Achievement Award is presented to a distinguished individual with outstanding contributions to the hospitality and tourism industry and education in the Asia-Pacific region as well as to APacCHRIE...
Carver Hotel Group to Provide Website Development & Marketing with Bultman Media
Carver Hotel Group | May 17, 2016
Joining Forces to Bring Clients Improved Online Presence Joel Carver ATLANTA, GA – May 17, 2016 – Atlanta-based Carver Hotel Group (CHG), the hospitality infrastructure powerhouse, will now offer website creation and marketing services through a partnership with Bultman Media, a Jacksonville, FL-based website development company. "CHG-XPRESS™ is proud to offer the expertise of Bultman Media in strategizing and creating powerful, results-oriented websites for our clients," said CHG President and CEO Joel Carver. "Their knowledge and experience in the hospitality arena will help our clients optimize the potential ...
PolyU Study Finds Online Tourist Photos Present Ideal Selves
PolyU | May 12, 2016
12 May 2016 - Tourists deciding what photographs to take and share with others are engaging in impression management involving the presentation of an "ideal self", according to Dr Iris Lo, a Ph.D. graduate of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University who was supervised by Professor Bob McKercher of the SHTM. In a recently published study, the researchers highlight the role of social media in changing the nature of travel, as tourists increasingly post their photos online to be viewed and commented on by broad audiences. They find that through the photo selection process, tourists become en...
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
the American Hotel & Lodging Educational Institute (AHLEI) | May 11, 2016
Orlando, Florida, May 2016—The American Hotel & Lodging Educational Institute (AHLEI) presented three Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program. Navy Lodge Sasebo, under the leadership of general manager Connie Hill, and Navy Lodge Guantanamo Bay, under the leadership of general manager Joycelyn Connage-Johnson, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property mus...
PolyU School of Hotel and Tourism Management Successfully Held 10th International Forum on China Hotel Brand Development cumAsia-Europe Forum for Worl
PolyU School of Hotel and Tourism Management | April 26, 2016
26 April 2016 - Co-organised by the Tourism Administration of Guizhou Province, School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University and Gui'an New District Administration Commission and hosted by Gui'an New District Development and Investment Co., Ltd., the 10th International Forum on China Hotel Brand Development cum Asia-Europe Forum for World Hospitality and Tourism Education was successfully held in Gui'an New District, Guizhou Province, China on 21-22 April 2016, attracting more than 530 delegates from all over the world. Taking the theme "Embracing Future with Innovations: New Brands, New Generati...
JV Creates Carver-Olson Hospitality Search
Carver Hotel Group | April 26, 2016
Brings Task Force and Executive Search Together ATLANTA, GA – April 26, 2016– Joel Carver, President and CEO of Atlanta based Carver Hotel Group, the hospitality infrastructure powerhouse, and Peggy Olson, President of St. Paul, MN based Olson HR Solutions, have announced the creation Carver-Olson Hospitality Search, which will function as a subsidiary of Carver Hotel Group. This joint venture will merge the hospitality faced executive search function of Olson into the Carver family of brands bringing all hospitality search and task force support under one umbrella; and providing a one stop shopping environment for both CHG ...
Professional Development Leads to Gold Achievement for Good Nite Inn Properties
the American Hotel & Lodging Educational Institute (AHLEI) | April 25, 2016
Orlando, Florida, April 2016—California-based Good Nite Inns has become only the third hotel brand to have all of its properties designated as Certified Guest Service Properties. To earn this distinction, the company's 12 properties trained employees with the American Hotel & Lodging Educational Institute's Guest Service Gold® program. All of the brand's associates have earned the Certified Guest Service Professional (CGSP®) designation, earning each hotel the designation of Certified Guest Service Property. "Being able to say 'I'm certified!' gives our associates confidence and empowers them to make decisions that sat...
PolyU Study Finds High Proportion of Online Hotel Reviews Suspicious
PolyU School of Hotel and Tourism Management | April 25, 2016
25 April 2016 - Around 20% of online hotel customer reviews may be unreliable or fake, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher. After examining more than forty thousand TripAdvisor reviews of all star-rated hotels in Hong Kong in a recently published study, they warn that the high proportion of suspicious reviews should ring an "alarm bell" for customers. Although these reviews are not necessarily fake, they can be misleading and waste customers' decision-making time. Given that many customers depend on online ...
American Hotel & Lodging Educational Institute and Knowledge Matters Partner to Offer Industry-Recognized Certification
the American Hotel & Lodging Educational Institute (AHLEI) | April 21, 2016
Orlando, Florida, April 2016—The American Hotel & Lodging Educational Institute (AHLEI) has signed an agreement with Knowledge Matters that will provide high school students who complete the Virtual Business Hotel Online simulation with an exemption from the 100-hour internship component of the industry-recognized Certification in Hospitality Tourism and Management (CHTMP). Students still need to pass both the Year 1 and Year 2 exams for the Hospitality and Tourism Management Program (HTMP) curriculum. "AHLEI is thrilled to be partnering with Knowledge Matters to better prepare our high school students for careers in the hospi...
Cornell Study: Hotels Managers Shouldn’t Overdo Responses to Online Review
the Center for Hospitality Research | April 19, 2016
Ithaca, NY, April 19, 2016 - A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators should go easy on review responses. The study found that revenue levels increase as the number of management responses increases, but only to a point. After about a 40-percent response rate, hotels seem to reach a point of diminishing returns. A full description of the study, "Hotel Performance Impact of Socially Engaging with Consumers," by Chris Anderson and Saram Han, is available at no charge from the Cornell Center for Hospitality Research. Anderson is an associate...
PolyU to Host HONG KONG 2016: 2nd Global Tourism & Hospitality Conference and 15th Asia Pacific Forum for Graduate Students Research in Tourism
PolyU School of Hotel and Tourism Management | April 18, 2016
18 April 2016 - Fifty-three undergraduate students from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) form an organising committee and run HONG KONG 2016: 2nd Global Tourism & Hospitality Conference (GTHC) and 15th Asia Pacific Forum (APF) for Graduate Students Research in Tourism which will be held at Hotel ICON, Hong Kong, on 16-18 May 2016. Taking the theme "Innovations · Research · Education", HONG KONG 2016 will provide a networking platform for educators, thought leaders, students and industry professionals to exchange insights related to innovations and trends ...
Cornell Study: Charging for Restaurant Reservations May Gain Acceptance
the Center for Hospitality Research | April 14, 2016
Ithaca, NY, April 14, 2016 - The idea that restaurants would charge money for table reservations seems unlikely, but this practice already occurs in some situations. Additionally, a recent study published by Cornell University finds that some guests would accept this practice, although most study respondents still consider paying separately to be unfair. A report on this study, "Revenue Management in Restaurants: Unbundling Pricing for Reservations from the Core Service," by Sheryl Kimes and Jochen Wirtz, is available at no charge from the Cornell Center for Hospitality Research. Kimes is a professor of operations management a...
