Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Carver Hotel Group Joins BB & T in Support of the Leukemia & Lymphoma Society
Carver Hotel Group | March 31, 2016
Campaign Set to Raise $150,000 for LLS ATLANTA, GA – March 31, 2016 –Carver Hotel Group (CHG), the Atlanta-based hospitality infrastructure powerhouse, is partnering with BB& T in a major fundraising effort for the Leukemia & Lymphoma Society, announced CHG President and CEO Joel Carver. "On behalf of CHG, I am honored to partner with my friend, Laura Franklin of BB & T, to support the Leukemia & Lymphoma Society," said Carver. "Leukemia touched our company directly when a member of the CHG family was diagnosed in the past year. I saw firsthand the need impacted families have for support." Financial support o...
Cornell Hospitality Business Plan Competition Ends with First-ever Tie
the Cornell Hospitality Business Plan Competition | March 30, 2016
Ithaca, NY, March 30, 2016 - Two student teams' presentations were so strong that the judges in the Cornell Hospitality Business Plan Competition declared a tie. Both teams will be awarded the first-place prize money of $25,000, the largest prize package on campus specifically for current Cornell University students. The co-winners in the 2016 edition of the competition are Team Last Second Beach and Team Maidbot. Team Chill won third place, with a prize of $5,000. A total of five student teams, which have been working on their plans for the entire academic year, presented their business concepts to a judging panel of entrepreneurs....
AHLEI Publishes New Edition of Hotel Asset Management: Principles & Practices
the American Hotel & Lodging Educational Institute (AHLEI) | March 22, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI), in collaboration with the Hospitality Asset Managers Association, has published the third edition of Hotel Asset Management: Issues & Perspectives, edited by Rich Musgrove, CHAM, CHA; Lori Raleigh, ISHC; and A. J. Singh, Ph.D. The book is a one-of-a-kind resource for hotel investors, asset managers and other industry professionals, and is a valuable addition to post-secondary hospitality management classes in finance, real estate, and asset management. The third edition of this book takes a look at the challenges and opportunities face...
Glorietta Bay Inn Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 17, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees...
Carver Hotel Group Launches BIB: New Operating System Connects Clients and Consultants, Among Fastest in Hospitality Task Force Arena
Carver Hotel Group | March 11, 2016
BIB Further Positions CHG as Industry Leader ATLANTA, GA – March 11, 2016– Carver Hotel Group, the hospitality infrastructure powerhouse, announced the launch of BIB, a new consultant portal and self-management operating system – the first self-management portal in the Task Force industry. Designed to enhance the experience of clients and consultants, BIB – or Business Information Bridge – connects people and information at a speed unheard of in the hospitality industry. As part of CHG's continuous improvement process, the investment in the operating system supporting Task Force enables CHG to consistently...
91st Annual Hotel Ezra Cornell to Analyze Trends in Real Estate Ownership and Investment, Food and Beverage Industry
Hotel Ezra Cornell | March 9, 2016
Ithaca, NY, March 9, 2016 - The 91st Annual Hotel Ezra Cornell (HEC 91) at the Cornell School of Hotel Administration (SHA) will further explore key issues emerging from "the new normal" phenomenon in hospitality by examining trends in two critical industries: real estate, and food and beverage (F&B). On March 18, 2016, from 2:45 to 3:45 p.m., Arthur Adler '78 (managing director and CEO-Americas, JLL Hotels and Hospitality Group) will moderate a panel of hotel real estate owners and investors as they discuss challenges for the industry and changes to the current investment landscape. On March 19, from 10:00 to 11:00 a....
New AHLEI Partner in Cyprus Promotes Hospitality Certifications
the American Hotel & Lodging Educational Institute (AHLEI) | March 7, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has signed a partnership agreement with Polykarpou hrd, based in Cyprus. The company, which specialized in training, human resources management, and industrial relations, has established the Cyprus Hospitality Educational Institute (CHEI) as a dedicated brand focusing on hospitality industry training and certification using AHLEI's internationally-recognized programs. Polykarpou hrd and the Cyprus Hospitality Educational Institute were founded by Polys Polykarpou, a certified labor consultant with a career in industrial relations. He specia...
Executive Insights on Leader Integrity: The Credibility Challenge; A New Report by Cornell
the Center for Hospitality Research | March 4, 2016
Ithaca, NY, March 4, 2016 - Despite the essential importance of integrity to corporate leadership, achieving integrity—and even defining it—can be a challenge. A new report from the Cornell Center for Hospitality Research (CHR) outlines several aspects of integrity, with contributions from five top hospitality industry executives. The report, "Executive Insights on Leader Integrity: The Credibility Challenge," is available at no charge from the CHR. The report is written by Tony Simons, an associate professor at the School of Hotel Administration. Simons has compiled essays on integrity from Kurt Schnaubelt of Alix...
91st Annual Hotel Ezra Cornell to Examine the Dynamics of Workplace Diversity, Hotel Distribution, Social Media
Hotel Ezra Cornell | March 2, 2016
Ithaca, NY, March 2, 2016 - The 91st Annual Hotel Ezra Cornell (HEC 91) at the Cornell School of Hotel Administration (SHA) will present an exciting array of presentations and workshops addressing the roles that workforce diversity, distribution, and social media play in shaping "the new normal" of hospitality. - On March 18, 2016 from 11:00 to 11:45 a.m., diversity and inclusion heads for Wyndham Worldwide and SHA will hold a discussion about the evolution of diversity in the workplace considering the heavy organizational displacement of Baby Boomers with Millennials. - On March 18 from 1:00 to 1:30 p.m., Kalibri Labs CEO and...
Text Analytics Reveal the Impact of Guest Sentiment on Hotel Review Scores
the Center for Hospitality Research | February 11, 2016
Ithaca, NY, February 11, 2016 - Hotel guests often post a review of their stay along with a numerical rating of the hotel, but a new study from the Center for Hospitality Research (CHR) finds that the comments and the ratings don't always match up. Instead, negative comments have a heavier weight on the guests' ratings than positive comments, a finding that points to the importance of consistency in hotel service. The study, "What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews," by Hyun Jeong "Spring" Han, Shawn Mankad, Nagesh Gavirneni, and Rohit Verma, is available from CHR at ...
TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months
TSA Solutions | February 9, 2016
TSA Solutions Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Conversion, and RevPAR MOSCOW — February 9, 2016 . . . Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 234-room Marriott Moscow in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. In less than two months since implementing the program, the hotel has seen tremendous results – including 1.7 million Rubles in total upsell revenue, and a close to 4% impact on RevPAR. Management attributes the results to the breadth and flexibili...
Robert Mandelbaum Selected as 2016 Cornell Hotel Society President
the School of Hotel Administration at Cornell University | February 6, 2016
Ithaca, NY, February 8, 2016 - The School of Hotel Administration (SHA) at Cornell University announces that Robert Mandelbaum is the new president of the Cornell Hotel Society (CHS) for 2016. Mandelbaum will lead the executive board of CHS, the 87-year-old alumni association that represents SHA graduates in more than 53 active chapters worldwide. Mandelbaum's twelve-month term as president began January 1, 2016. In 2016, CHS will continue their fundraising efforts to support SHA student scholarships, as well as faculty visits to chapter events around the world. CHS will offer more professional and social networking events, and hope...
Dr. Bryan K. Williams Selected as a Guest Speaker for CMAA 89th World Conference On Club Management
BW Enterprise | February 4, 2016
February 4, 2016: The Club Managers Association of America (CMAA) has selected Dr. Bryan K. Williams to be a guest speaker at its annual conference. The 89th World Conference on Club Management and Club Business Expo is designed for the professional managers of membership clubs. This year, it will be held in San Diego, CA, February 21-25. "Your presentation and program are impressive. We feel that your message is an excellent one for our members," said David McCabe, Senior Director of Education for CMAA. The event offers a wide variety of learning and networking opportunities. All education is member-driven and -approved. The more than...
PolyU to Host 10th International Forum on China Hotel Brand Development cum Asia-Europe Forum for World Hospitality and Tourism Education
PolyU School of Hotel and Tourism Management | February 3, 2016
Co-organised by The Hong Kong Polytechnic University (PolyU) and the Guizhou Provincial Government, and co-hosted by the School of Hotel and Tourism Management (SHTM) and Gui'an New District Administration Commission, the 10th International Forum on China Hotel Brand Development cum Asia-Europe Forum for World Hospitality and Tourism Education (the Forum) will take place in Gui'an New District, Guizhou, on 21-22 April 2016. China has become one of the most visited destinations of the world, with international tourist arrivals recorded at 55.6 million in 2014. It is also forecasted by the United Nations World Tourism Organisation (UNWTO)...
AHLEI Publishes New Edition of Convention Management and Service Textbook
the American Hotel & Lodging Educational Institute (AHLEI) | January 27, 2016
Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has released the ninth edition of Convention Management and Service by James R. Abbey, Ph.D. This textbook provides readers with the most current and comprehensive coverage of the convention and meetings industry, with an in-depth look at conventions and meetings marketing, how to successfully sell to groups, and how to service their business after the sale. The first half of the textbook provides an overview of the industry and discusses the methods used to reach and market to meeting planners. The second half of the book provides an in-...
Radio Interview with Cornell’s Professor Chekitan S. Dev on Hilton’s New Tru Brand Targeting Millennials
Chekitan Dev | January 27, 2016
Click to hear Professor Chekitan S. Dev's interview with KCBS Radio San Francisco, a CBS affiliate, on the new Hilton brand Tru targeting Millennials. ...
Agilysys Selects Dr. Bryan K. Williams as a Guest Speaker for Its Annual Conference in Las Vegas
Bryan K. Williams | January 27, 2016
Washington DC (January 27, 2016): Agilysys has signed Dr. Bryan K. Williams to be a guest speaker at its 2016 User Conference and Executive Summit. This year's event will be held at Caesar's Palace in Las Vegas, Nevada. Inspire 2016 will feature dynamic and interactive educational sessions designed to help customers build lasting connections with their guests to drive guest recruitment, increase wallet share and reduce operating costs through the use of technology from Agilysys and its partners. "With Bryan's many years of hospitality industry experience, and his dynamic presentations we know that he will provide engaging content and de...
MURTEC® Selects Dr. Bryan K. Williams as a Keynote Speaker for its Annual Conference in Las Vegas
Bryan K. Williams | January 25, 2016
Washington DC (January 25, 2016): MURTEC® has signed Dr. Bryan K. Williams to be its closing keynote speaker at its annual gathering. It is lauded by attendees as the gold-standard event for restaurant technology executives. "The customer experience today is greatly impacted by technology. In restaurants, there's both a direct and an indirect link connecting a brand's technology executives to customer service and engagement. We're thrilled to welcome Dr. Bryan Williams as a keynote speaker at MURTEC to discuss how restaurant technology executives can help their brands deliver world-class service", said Abigail A. Lorden, Editor-in-C...
PolyU Study Finds Tourism an Important Contributor to China-Taiwan Relations
PolyU School of Hotel and Tourism Management | January 19, 2016
19 January 2016 - As China's global influence continues to grow, the relationship between mainland China and Taiwan is more important than ever, and tourism can make an important positive contribution according to Dr Mimi Li and Shanzhui Qui of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. In a recent study that elicited the views of mainland Chinese tourists to Taiwan, the researchers show that the increase in tourism between the two places has already had a positive influence on the "long-term peace-building effort" and that it will "facilitate political re...
New AH&LA Survey Shows Hotel Jobs Lead To Upper Management Quickly with High Job Satisfaction Levels
AH&LA | January 14, 2016
Washington, D.C. (January 14, 2016) – A new report released today by the American Hotel & Lodging Association (AH&LA)— the sole national association representing all segments of the nearly 2 million-employee U.S. lodging industry— and WageWatch—an industry compensation leader—shows that jobs in the hotel industry lead quickly to upper management positions, providing long-term careers with high job satisfaction levels. The report highlights the success stories of the hotel industry's employees, who experience significant opportunities for upward mobility and promotions. Throughout the hotel industry,...
Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | January 13, 2016
Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Rocky Mountain Lodge, Aurora, Colorado, with the designation of Certified Guest Service Property for the second year in a row. Rocky Mountain Lodge is the first Air Force lodging operation to earn this title, which is presented to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Nearly 40 associates have earned the individual certification after completing the Guest Service Gold® training. The propert...
Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016
Bryan K. Williams | January 12, 2016
Something is different when YOU are at work. It's up to you to determine if that "something" is positive or negative...it is never neutral. On this webinar, Bryan will discuss five ways to serve with excellence and become even more valuable in 2016! Use this opportunity to recharge and launch into this new year! This online event will be led by Dr. Bryan K. Williams. He is a keynote speaker, author and service consultant. Bryan is very passionate about helping companies reach high levels of service and organizational excellence. He travels globally to work with companies in various industries, and is the creator of the pop...
2015 IDeaS Cornell Revenue Management Scholarship Winners Announced
IDeaS | January 5, 2016
Eight Professionals Chosen for Certificates in Strategic Leadership and Revenue Management MINNEAPOLIS – January 5, 2016 – IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2015 IDeaS Cornell Revenue Management Scholarship winners. Currently in its seventh year and offered in conjunction with The Cornell University School of Hotel Administration, the scholarship is designed to help increase professional development opportunities in the field of revenue management. "IDeaS is pleased to recognize these scholarship recipients of hospitality profession...
PolyU Study Finds Understanding Online Complaints Crucial for Hotels in Mainland China
PolyU School of Hotel and Tourism Management | December 15, 2015
15 December 2015 - Hotels in China should take the opportunity to learn about how they can improve their services by understanding and acting on customers' online reviews, according to Dr Norman Au and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher. In a recently published article, the researchers examine the content of online hotel reviews posted by guests, identifying cultural differences in the nature and number of complaints made by Western and Chinese customers. They advise that hotel managers need to understand these differences so that they ca...
