Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
The Mall at Millenia Becomes First Retail Establishment to Use Guest Service Gold®
the American Hotel & Lodging Educational Institute | July 8, 2014
Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) recently presented 25 employees of The Mall at Millenia in Orlando with their Certified Guest Service Professional (CGSP®) pins and certificates as the culmination of their Guest Service Gold® training. The employees included 15 members of The Mall at Millenia's concierge team, as well as security department and facilities department supervisors. The Mall at Millenia is a 1.2 million-square-foot shopping destination featuring more than 150 stores and restaurants. It is the first retail property to train using Guest Service Gold®. "The Mall at Mill...
Cornell Study Finds Technology and Educational Opportunities Boost Tradeshow Effectiveness
The Center for Hospitality Research | July 3, 2014
Ithaca, NY, July 3, 2014 - Tradeshows remain more important than ever in the internet age, according to a new study from the Cornell Center for Hospitality Research (CHR). The study, "The Future of Tradeshows: Evolving Trends, Preferences, and Priorities," by HyunJeong "Spring" Han and Rohit Verma, finds that people attend tradeshows for the classic reasons of making business contacts and gaining new knowledge. But technology and sustainability have added new elements to the tradeshow equation. The study, which is available at no charge from the CHR, outlines the reasons given by 2,527 exhibitors and attendees for their tradeshow partic...
Nobody Asked Me, But… No. 126; Hotel History: Libby’s Hotel and Baths; Quote of the Month
Stanley Turkel, CMHS | July 1, 2014
By Stanley Turkel, CMHS 1. Hotel History: Libby's Hotel and Baths In the late 1920's the stock market was soaring, businesses were enjoying record profits and developers were constructing new buildings at a rapid pace. Mortgage companies began offering mortgage-backed securities, a new type of investment. One of the new buildings was the 12-story Libby's Hotel and Baths, built in 1926 at the corner of Chrystie and Delancey Streets in New York's lower east side. It was the first all-Jewish luxury hotel with an ornate swimming pool, modern gym, Russian-Turkish baths and lounges open to the entire community. The developer was Max Ber...
Educational Institute Awards NV Hotel & Lodging Assoc. Certified Guest Service Partner Designation
American Hotel & Lodging Educational Institute | July 1, 2014
Orlando, Florida, July 2014 - The Nevada Hotel and Lodging Association (NHLA) has become the second state hospitality association to earn the designation of Certified Guest Service Partner from the American Hotel & Lodging Educational Institute (EI). To earn the designation, the partner state association's staff had to complete EI's Guest Service Gold® training program and then successfully pass the Certified Guest Service Professional (CGSP®) exam. "The success of our industry is dependent on our hundreds of thousands of hospitality employees providing exemplary guest service. The Certified Guest Service Professional program reit...
PolyU Honored for Commitment to Faculty Certification by the AH&LA Educational Institute
PolyU's School of Hotel and Tourism Management | June 19, 2014
Mr Robert L. Steele III (left), President and COO of the AH&LA Educational Institute presenting the award to Professor Kaye Chon, Dean and Chair Professor of the SHTMJune 19, 2014 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) was recently recognised by the American Hotel and Lodging Association (AH&LA) Educational Institute for its commitment to faculty development and classroom excellence. A special award was presented to Professor Kaye Chon, Dean and Chair Professor of the SHTM and Founding Chairman of Asia Pacific CHRIE (APacCHRIE), by Mr Robert L. Steele III, CHA, Preside...
California Hotel & Lodging Association Earns Certified Guest Service Partner Designation
the American Hotel & Lodging Educational Institute | June 17, 2014
The First State Hospitality Association to Achieve this Status Orlando, Florida, June 17, 2014 - The American Hotel & Lodging Educational Institute (EI) has awarded the California Hotel & Lodging Association (CH&LA) with the designation of Certified Guest Service Partner. They are the first partner state association (PSA) of the American Hotel & Lodging Association (AH&LA) to achieve this status. To earn the designation, every member of CH&LA's 10-person staff completed EI's Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam. Three of the staff members, including educ...
1906 Lodge at Coronado Beach Wins Lodging Service Award
the American Hotel & Lodging Educational Institute | June 16, 2014
Earns Certified Guest Service Property Designation Orlando, Florida, June 2014 - 1906 Lodge at Coronado Beach, under the leadership of innkeeper Susan Nelson, has earned the designation of Certified Guest Service Property from the American Hotel & Lodging Educational Institute (EI). The property, the first in California to achieve this designation, was able to offer EI's Guest Service Gold® training and Certified Guest Service Professional (CGSP®) exam to its employees after winning the Lodging Service Award from the California Hotel & Lodging Association Education Foundation (CH&LAEF). The CH&LAEF launched the Lodging...
PolyU Study Finds More Precise Understanding of Hotel Spa Attractiveness Needed in Hong Kong
PolyU's School of Hotel and Tourism Management | June 16, 2014
June 16, 2014 - Hotel spa facilities are becoming ever more important to inbound travellers in Hong Kong, observe Dr Deniz Kucukusta, Ms Loretta Pang and Ms Sherry Chui of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a research paper. Yet hoteliers know little about exactly what these potential guests are looking for in hotel spas. Having conducted a survey of inbound travellers, the researchers found that the demographics of spa seekers are changing, although relaxation, pampering and beautification are still the understandable main reasons for visiting hotel spas. With "professional skil...
Hotel at Arundel Preserve Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute | June 13, 2014
Orlando, Florida, June 2014 - The Hotel at Arundel Preserve in Hanover, Maryland, has received the designation of Certified Guest Service Property from the American Hotel & Lodging Educational Institute (EI). To earn the designation, the property's staff completed EI's Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam. In all, 82 people-including managers, supervisors, and full- and part-time associates-completed the training and certification. "As an independent property, we were looking for something to tell the world that we are serious about hospitality," said April Callahan, CGSP, a...
Electronic Payments Set to Expand in U.S. Restaurants According to New Cornell Study
The Center for Hospitality Research | June 12, 2014
Ithaca, NY, June, 2014 - Restaurants of all types are looking seriously at implementing electronic payments, and customers in all restaurant types will increasingly see and use payment technology. Although the restaurant industry has been cautious in adopting electronic payment technology, that is due to change, as explained in a new report from the Cornell Center for Hospitality Research (CHR). The report, "Customer-Facing Payment Technology in the U.S. Restaurant Industry," by Sheryl E. Kimes and Joel E. Collier, is available from the CHR at no charge. Kimes is a professor at the Cornell School of Hotel Administration, and Collier is ...
Educational Institute Honors Navy Lodges with Awards for Training, Certification
the American Hotel & Lodging Educational Institute | June 10, 2014
Orlando, Florida, June 2014 - The American Hotel & Lodging Educational Institute (EI) presented two Navy Lodges with the Meritorious Award and the Golden Pineapple Award. These honors are presented by EI based on exemplary achievement in the hospitality industry. The Meritorious Award is the highest property-level award given by EI. It is presented to a lodging facility that has shown continuous improvement in guest satisfaction, participated in EI's training and professional certification programs for a minimum of six years and has already received the Golden Pineapple Award. Only three to five awards are given annually throughout ...
Uniform System of Accounts for the Lodging Industry Provides Essential Guidance for Hoteliers
By Ralph Miller, CPA, CA, CBV, CHAE | May 29, 2014
By Ralph Miller, CPA, CA, CBV, CHAE The American Hotel & Lodging Educational Institute (EI) interviews Ralph Miller, CPA, CA, CBV, CHA, CHAE, vice chairman of the Financial Management Committee of the American Hotel & Lodging Association, about the Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry, available this month from the Educational Institute. How is the Eleventh Revised Edition different from the Tenth Revised Edition, and why is this so important to the industry? The primary purpose of the Uniform System of Accounts for the Lodging Industry is to provide operating statements that are fo...
EI Publishes Eleventh Revised Edition of Uniform System of Accounts for the Lodging Industry
the American Hotel & Lodging Educational Institute | May 27, 2014
Orlando, Florida, May 27, 2014 - The Uniform System of Accounts for the Lodging Industry, Eleventh Revised Edition is now available for purchase from the American Hotel & Lodging Educational Institute (EI). The publication is a joint effort of the Hotel Association of New York City and the Financial Management Committee of the American Hotel & Lodging Association (AH&LA), sponsored by Hospitality Financial & Technology Professionals (HFTP). The print version of the revised book is packaged with a keycode that enables readers to access and download Excel templates of all financial statements and supporting schedules, as w...
New Cornell Study on Hotel Sustainability Benchmarks to Benefit Travelers and Industry
The Center for Hospitality Research | May 22, 2014
Ithaca, NY, May 22, 2014 - A landmark Cornell University study has compiled and analyzed industry-wide data to develop sustainability benchmarks for hotels in 30 geographic areas in China, the United Kingdom, and the United States. Using these benchmarks, hotels in and near these 30 locations can see how they stack up against their peers. With data contributed by nine global hotel companies, the benchmark data collection and analysis effort focuses on two key components of sustainability: energy usage and carbon emissions. The report, "Hotel Sustainability Benchmarking," by Howard G. Chong and Eric E. Ricaurte, is available at no charge...
PolyU’s School of Hotel and Tourism Management Hosts International Conference and Asia Tourism Forum
PolyU's School of Hotel and Tourism Management | May 21, 2014
Program Theme "Charting the New Path: Innovations in Tourism and Hospitality - INNOVATIONS * RESEARCH * EDUCATION" May 21, 2014 - To celebrate the 35th anniversary year, the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) organised the Global Tourism & Hospitality Conference and Asia Tourism Forum (Global 2014 & 11th ATF) jointly with the Taylor & Francis Group on 18-20 May at Hotel ICON, Hong Kong. The conference provided an effective platform for academics, industry leaders, journal editors, young scholars and researchers to define the future roadmap of the industry, and streng...
PolyU Signs Agreement to Create Tripartite Master’s Degree in Global Hospitality Business
PolyU's School of Hotel and Tourism Management (SHTM) | May 20, 2014
20 May 2014 - The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, Ecole hôtelière de Lausanne (EHL) and Conrad N. Hilton College of Hotel and Restaurant Management of the University of Houston (CNHC) have come together to sign a Letter of Intent (LOI) to establish a tripartite master's degree in global hospitality business. The three institutions, representing the best of the East and the best of the West, join hands to nurture talents of a new generation and define the future of the global hospitality industry's development. The signing ceremony took place today at the SHTM's teaching and resear...
PolyU Study Finds Tourism Policy Implementation Hampered at Local Level in China
PolyU's School of Hotel and Tourism Management | May 19, 2014
May 19, 2014 - The effectiveness of tourism policy implementation at the local level is limited by factors at both the national and local levels in China, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and Dr John Ap in a recently published research article. The researchers interviewed tourism-related officials at the national, provincial and local levels, focusing the latter two investigations on Yunnan province with its burgeoning tourism economy. They found that "inappropriate administrative arrangements", while offset by facilitating factors such as the increased...
Certified Hotel Administrators Can Earn College Credit from American Public University
the American Hotel & Lodging Educational Institute | May 13, 2014
Orlando, Florida, May 13, 2014 -The American Hotel & Lodging Educational Institute (EI) has signed an agreement with American Public University (APU) to enable hospitality professionals holding the Certified Hotel Administrator (CHA®) designation to earn undergraduate or graduate academic credit in select APU programs. Under the terms of the agreement, effective May 1, CHA designees admitted to and enrolled at APU may be eligible to receive academic credit towards a degree in management, business administration, or hospitality management. Eligible students may also be able to receive credit toward their undergraduate degree through...
Carver Hotel Group Completes Launch of SalesXPRESS™ and RevenueXPRESS™ Models
Carver Hotel Group | May 12, 2014
XPRESS™ program designed to bring a full service sales and revenue management to select service hotels ATLANTA, GA - May 12, 2014- Joel Carver, CEO of Carver Hotel Group, L.L.C. has announced the expansion of the company's Task Force consultant team and the launch completion of both SalesXPRESS™ and RevenueXPRESS™. In increasing their Task Force resources, CHG is now able to provide consultants in the following areas for both Full and Select Service hotels: General Manager Director of Sales Director of Catering Director of Revenue Management Director of Food and Beverage Director of Rooms/Operations Sales ...
Educational Institute and CTHRC Reach Credential Recognition Agreement
the American Hotel & Lodging Educational Institute | May 8, 2014
Orlando, Florida, May 8, 2014 - The Canadian Tourism Human Resource Council (CTHRC) and the American Hotel & Lodging Educational Institute (EI) are proud to announce a credential recognition agreement that will offer hotel administrators the opportunity to hold credentials from both organizations. This agreement is an excellent example of two national organizations working together to serve their sector and address the needs of the industry. In Canada and internationally, the CTHRC offers the Certified Hotel General Manager (CHGM) credential through emerit, its training and certification brand. EI offers its Certified Hotel Administ...
Beijing Events Wrap Up Educational Institute’s 10-Day Visit to China
the American Hotel & Lodging Educational Institute | May 5, 2014
Beijing, China, May, 2014--The executive team of the American Hotel & Lodging Educational Institute (EI) completed its tour of China in Beijing, where they participated in a hospitality forum and visited with EI partner schools. The trip celebrated EI's 10-year presence providing hospitality education, training, and professional certification resources in China. After taking the bullet train from Tianjin to Beijing, the EI executives participated in the Beijing Educational Institute Forum, hosted by the International Education & Cultural Alliance (IECA), EI's regional partner in Beijing. The event was held on the campus of the B...
Hospitality Executive Forum Highlight of Educational Institute’s Visit to Shenzhen, China
American Hotel & Lodging Educational Institute | April 29, 2014
Shenzhen, China, April 2014-Executives from the American Hotel & Lodging Educational Institute (EI) who are currently traveling in China as part of an extended visit celebrating EI's 10-year presence in that country, participated in the Sino-American Hospitality Executive Development Forum at the Goodview Hotel Tangxia, Guangdong, on April 25 and 26. The forum was one of several events that are part of the country-wide Greater China 10th Anniversary. The Sino-American Hospitality Executive Development Forum featured several high-level hospitality professionals and educators, including: Ms. Shirley Chen, talent relationship manager...
Educational Institute Team Honors Shanghai’s Certified Hotel Administrators (CHA®)
the American Hotel & Lodging Educational Institute | April 25, 2014
Shanghai, China, April 2014-Members of the American Hotel & Lodging Educational Institute's executive staff kicked off their 10-day visit to China with a VIP dinner in Shanghai for hospitality professionals who hold the designation of Certified Hotel Administrator (CHA®), the highest professional certification for hospitality industry executives. Robert L. Steele III, CHA, president and COO; Brenda L. Vazquez, CMHS, CGSP, senior vice president, marketing; Ed Kastli, CMHS, CGSP, vice president, international sales; and Leon Shi, CHE, EI's country manager of operations for China, are making the trip to celebrate EI's 10-year presence...
Educational Institute Wins Bronze Telly Award for Controlling Alcohol Risks Effectively (CARE) Video
the American Hotel & Lodging Educational Institute | April 22, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. EI has been awarded more than 16 bronze Tellys and one Silver Telly in the area of Corporate Training as finalists in this annual award competition. The competition had nearly 12,000 entries from all 50 states and numerous countries. The "Controlling Alcohol Risks Effectively® for Servers" video was filmed at the Wyndham Grand Orlando Resort Bonnet Cre...
