Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
PolyU Study Finds More Differentiation Needed in Promoting South Pacific Destinations
PolyU's School of Hotel and Tourism Management | April 21, 2014
April 21, 2014 - Australian tourists tend to consider South-Pacific destinations as largely similar, notes Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research article. Destinations, he shows, are broadly substitutable for each other. Yet there is sufficient scope to enhance the attractiveness of less well-known islands to this, the region's largest tourist group. Dr Pratt assesses Australian tourist perceptions of similarities and differences among four South-Pacific destinations, and argues that marketing organisations need to strike a balance be...
Educational Institute Celebrates 10 Years in China with Extended Visit
the American Hotel & Lodging Educational Institute | April 21, 2014
Orlando, Florida, April 2014-Several senior executives of the American Hotel & Lodging Educational Institute (EI) will visit China for ten days in April to celebrate the Educational Institute's decade-long presence in that country. Robert L. Steele III, CHA, president and COO; Brenda L. Vazquez, CMHS, CGSP, senior vice president, marketing; Ed Kastli, CMHS, CGSP, vice president, international sales; and Leon Shi, CHE, EI's country manager of operations for China, will travel throughout China to locations in Shanghai, Guangdong, Shenzhen, Tianjin, and Beijing. They will meet with EI's regional partners, address academic institutions ...
California High School Team Wins HTMP International Competition
American Hotel & Lodging Educational Institute | April 16, 2014
Hosted by American Hotel & Lodging Educational Institute Orlando, Florida, April 2014-High school hospitality students from Monta Vista High School in Cupertino, California, took home the international title for the second year in a row at the eleventh annual American Hotel & Lodging Educational Institute (EI) HTMP International Competition held April 9-11 in Orlando. Teams competed for scholarship money and a trip to the International Hotel, Motel & Restaurant Show in New York City this November. Each member of the winning team was awarded $43,500 in scholarships to further their post-secondary hospitality education. The ev...
Revision of Uniform System of Accounts for the Lodging Industry Available for Pre-Order April 18
American Hotel & Lodging Educational Institute | April 14, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) will begin taking pre-publication orders for the Uniform System of Accounts for the Lodging Industry, Eleventh Revised Edition, on Friday, April 18. The popular financial manual will be available for the first time in a digital format (coming in late April) as well as in print (available late May). The publication is a joint effort of the Hotel Association of New York City and the Financial Management Committee of the American Hotel & Lodging Association (AH&LA), with funding from Hospitality Financial & Technology Professionals (HFTP). ...
Educational Institute and TripAdvisor® Collaborate on Reputation Management Training
the American Hotel & Lodging Educational Institute | April 9, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI), in partnership with TripAdvisor®, has developed a 30-minute online tutorial that introduces front-line staff to the concept of reputation management. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. Managing a property's online reputation is essential, as guest reviews contribute-positively or negatively-to a property's bottom line. "TripAdvisor® Reputation Management for Front-Line...
Educational Institute Signs Partnership Agreement with HEC Marbella, Spain
the American Hotel & Lodging Educational Institute | April 4, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) signed a Global Academic Partner (GAP) agreement with HEC Marbella, making the school the first EI partner in Spain. The school, which defines itself as a "boutique of excellence," offers EI's 12-course programs in hospitality management and food and beverage management, as well as the 16-course "dual diploma." The school also offers the Certification in Hotel Industry Analytics (CHIA) and the Certified Hospitality Revenue Manager (CHRM) designation to students in the BBA and MBA programs. As an outreach to professionals in Spain's hospitality indus...
Educational Institute Honors 2014 Leaders in Hospitality Training and Education
the American Hotel & Lodging Educational Institute | April 1, 2014
Washington, D.C., April 1, 2014-The American Hotel & Lodging Educational Institute (EI) has announced this year's winners of its awards for leaders in hospitality training and education. The following people were honored at the American Hotel & Lodging Association (AH&LA) Legislative Action Summit in Washington, D.C., during the AH&LA Stars of the Industry Awards Breakfast on Tuesday, April 1. Richard M. Kelleher, principal and founder, Pyramid Hotels Group, is the 2014 recipient of the Arthur Landstreet Award. Named after the Tennessee hotelier who founded the Educational Institute, the Arthur Landstreet award is presen...
PolyU’s Professor Kaye Chon Honored Among the “Top 10 Hoteliers of the Year in China”
PolyU's School of Hotel and Tourism Management | March 24, 2014
24 March 2014 - Professor Kaye Chon, Dean and Chair Professor of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), has recently been honoured among the "Top 10 Hoteliers of the Year in China" at the 9th China Hotel Starlight Awards held in Shenzhen on 12-13 March 2014. The award is given to hospitality professionals with significant contribution to the advancement of the industry. Dean Kaye Chon previously won the title of "Personality with Outstanding Contribution to the China Hotel Industry" at the 3rd China Hotel Starlight Awards. Hailed as the "Oscar Awards" of the China hotel industr...
PolyU Study Finds Job Creativity Requirements Cause Stress in Chinese Service Workers
PolyU's School of Hotel and Tourism Management | March 19, 2014
19 March 2014 - Employer expectations of job creativity can cause high stress levels in service employees, according to Dr Alice Hon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research article, Dr Hon shows that given pressure to ensure high quality customer service and lacking the time to change their approach, service personnel can suffer from stress, emotional exhaustion and reduced morale. Yet having conducted a survey of hotel and service organisations in Shanghai, Dr Hon also shows that helpful and supportive coworkers, and managers who encourage employee t...
Cornell Report Focuses on Travel Planners’ Decision-Making
The Center for Hospitality Research | March 18, 2014
Ithaca, NY, March 18, 2014 - A new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration documents the series of thought processes that consumers use to make their travel plans. The CHR report examines how the hospitality industry can connect with those processes to assist consumers' decision making and trip planning. The report, "Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning," by Kimberly M. Williams, applies an eight-point cognitive framework to travel planning and outlines the implications of this framework. The report is available at no charge from...
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homework help | March 14, 2014
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Educational Institute Signs Partnership Agreement with Forum of Brazilian Hotel Operators
American Hotel & Lodging Educational Institute | February 24, 2014
Orlando, Florida, February 2014- The American Hotel & Lodging Educational Institute (EI) and the Forum of Brazilian Hotel Operators (FOHB) have signed a cooperation agreement for further action to help build the professionalization of the hotel sector's workforce. Based in Sao Paulo, FOBH is associated with the top 25 Brazilian hotel chains and has a total of 600 hotel members representing 97,000 rooms: 14 percent upscale, 58 percent midscale, and 28 percent economy. With the partnership, employees from hotel chains associated with FOHB will have a 20 percent discount on courses offered for various levels of hospitality, including m...
Cornell Reports Document Top Women’s Hospitality Careers, Outline Framework for Retaining Women
The Center for Hospitality Research | February 21, 2014
Ithaca, NY, February 21, 2014 - Although many women begin their professional careers in the hospitality industry, few remain in the industry long enough to reach the top. Two new reports from the Center for Hospitality Research (CHR) document the careers of twenty women who are industry leaders and propose a mechanism for increasing women's rate of advancement to and participation in hospitality C-suites. The reports, "Female Executives in Hospitality: Reflections on Career Journeys and Reaching the Top," and "Developing High-Level Leaders in Hospitality: Advice for Retaining Female Talent," by Kate Walsh, Susan S. Fleming, and Cathy A....
PolyU Study Finds Computer-Based Training (CBT) Could Soon Become Prevalent for Hotel Industry
PolyU's School of Hotel and Tourism Management | February 18, 2014
18 February 2014 - Computer-based training (CBT) could soon become prevalent in the hotel industry write Dr Eric Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research paper. Drawing on the results of an undergraduate survey conducted in Hong Kong, the researchers show that hospitality and tourism students - the potential hoteliers of tomorrow - perceive CBT not only as an effective method but also one that is compatible with the training needs of hotel employees. Most of the students they surveyed regarded CBT as user-friendly, and noted that th...
Educational Institute Signs Agreement with Hotel Association of the Riviera Maya
the American Hotel & Lodging Educational Institute | February 11, 2014
Orlando, Florida, February 2014-The American Hotel & Lodging Educational Institute (EI) has signed a Memorandum of Understanding with the Hotel Association of the Riviera Maya (AHRM), Mexico. The signing took place in late January during the Feria Internacional de Turismo (FITUR) in Madrid, Spain. This joint venture will assist AHRM initiatives to promote and implement strategies and programs for training and continuing education of this organization to identify and adopt best practices in human resources. The project, funded by the Multilateral Investment Fund of the Inter-American Development Bank, is part of the framework of the ...
Educational Institute Welcomes New Hospitality Training Partner in Northern Mariana Islands
the American Hotel & Lodging Educational Institute | January 17, 2014
Orlando, Florida, January 2014-The American Hotel & Lodging Educational Institute (EI) has signed a memorandum of understanding with its new hospitality training partner in the Pacific, Island Training Solutions, a full-service training company located in Saipan in the Commonwealth of The Northern Mariana Islands (CNMI). The company, which conducts safety, compliance, and staff development training for businesses, government agencies, and nonprofit organizations, will initially offer EI's Guest Service Gold training and Certified Guest Service Professional (CGSP®) certification and START workforce development curriculum. Tourism is...
PolyU Study Finds Chinese Outbound Tourism Policy a Form of Diplomacy
PolyU's School of Hotel and Tourism Management | January 15, 2014
15 January 2014 - The Chinese government uses tourism as a form of 'soft diplomacy in its dealings with other countries writes Dr Tony Tse of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. By exerting control and influence over the development of outbound tourism, the government inextricably links tourist flows to its political agenda. Dr Tse surveys the use of tourism in Chinese international relations, showing how the country uses it to both offer support to and impose sanctions on other countries. Given the sheer size of the Chinese outbound tourism ma...
Carver Hotel Group Expands Both Task Force and Direct Sales Services
Carver Hotel Group | January 14, 2014
salesXPRESS program designed to bring a full service sales experience to select service hotels. ATLANTA, GA - January 14, 2014- Joel Carver, CEO of Carver Hotel Group has announced the expansion of the company's Task Force consultant team and the roll out of salesXPRESS. In increasing their Task Force resources, CHG is now able to provide consultants in the following areas for both Full and Select Service hotels: General Manager Director of Sales Director of Catering Director of Revenue Management Director of Food and Beverage Director of Rooms/Operations Sales Manager Catering and Convention Services Manager Revenue Mana...
PolyU Study Finds Strategic Planning Needed for Chinese Hotels
PolyU's School of Hotel and Tourism Management | December 20, 2013
December 20, 2013 - Hoteliers in China are optimistic about the future of the Chinese hotel industry but there is still much to be done before China can become the world's top tourist destination, according to Dr Kam Hung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research article, Dr Hung identifies the strengths, weaknesses, opportunities and threats associated with the hotel industry from the perspective of Chinese hoteliers. Her findings will provide the government with a better understanding of the issues that need to be tackled so that a strategic plan can ...
Conrad N. Hilton College–Lima Raises the Level of Hospitality Education in South America
Conrad N. Hilton College of Hotel and Restaurant Management | December 20, 2013
HOUSTON—Thirteen Peruvian hospitality students earned degrees from the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management on Dec. 20, 2013, without ever having to leave the comforts of their home country. They were the first class of graduates from the Conrad N. Hilton College–Lima, an international academic partnership between Hilton College and the Universidad San Ignacio de Loyola in Lima, Peru. The program is administered by USIL's Center for American Education. After two years at USIL, students can apply for admission to the Conrad N. Hilton College. Once admitted, they spend their second two year...
Carver Hotel Group and Departmental Process Solutions Announce Alliance
Carver Hotel Group | December 11, 2013
Key industry leaders announce alliance designed to increase guest service scores and drive revenue. ATLANTA, GA- December 11, 2013 - Joel Carver, CEO of Carver Hotel Group and Michele Rotter-Doran, EVP of Departmental Process Solutions have announced an alliance designed to give hotels and hotel companies a competitive advantage by converting increased guest service scores into revenue. Based in Atlanta, GA, Carver Hotel Group, LLC (CHG) services include task force sales, marketing, revenue management and operational professionals, sales team development, deployment and ROI measurement; marketing and eCommerce; sales team training and d...
Carver Hotel Group Expands Revenue Generation Services
Carver Hotel Group | December 3, 2013
Executive Leadership Services designed to bring large company leadership to small and mid-sized hotel ownership and management organizations ATLANTA, GA - December 3, 2013- Joel Carver, CEO of Carver Hotel Group has announced the addition of the Strategic Planning and Executive Leadership model to complement the other pillars of the organization. According to Carver, "The CHG Executive Leadership solution will bring a dynamic, results driven VP of Sales and Marketing to your executive team, without the traditional costs". Designed with the small to mid-sized owner and management company in mind, this model provides a turn-key ...
PolyU Study Finds Film Can Induce Conservation of Potential Tourism-Friendly Cultural Assets
PolyU's School of Hotel and Tourism Management | November 18, 2013
18 November 2013 - Film has a strong influence on the creation of tourist locations according to a recently published research article by Dr Steve Pan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a case study of how the Hong Kong media covered Echoes of the Rainbow, the researchers show that film, through the influence of the mass media, can induce community action and policy initiatives to promote the conservation of potential tourism-friendly cultural assets. There was, they show, considerable difference in the way the media framed the public debate surrounding the co...
Investor Attention Span Can Affect Hospitality Stock Prices Says Cornell Hospitality Research Study
The Center for Hospitality Research | November 15, 2013
Ithaca, NY, November 15, 2013 - When it comes to how stock prices react to new information, it isn't just what you say, but when you say it. According to a new study published by the Cornell Center for Hospitality Research (CHR), the phenomenon of post earnings stock price drift seems to be related to the limits of the human attention span. The study, "Can You Hear Me Now? Earnings Surprises and Investor Distraction in the Hospitality Industry," by Pamela C. Moulton, finds that news about a particular stock can be lost in the crush of earnings announcements at the end of each quarter, with the result that prices don't always reflect the...
