Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Orange County Officer Earns Hospitality Security Certification from Educational Institute
American Hotel & Lodging Educational Institute | November 14, 2013
Orlando, Florida, November 2013-Sgt. Marcus Camacho recently earned the Certified Lodging Security Director (CLSD) designation from the American Hotel & Lodging Educational Institute (EI) and was awarded his certificate and lapel pin during an Orange County Sheriff's Office, Florida Agency Awards Ceremony - recognizing excellence. Camacho is the first law enforcement official to earn this prestigious certification, which was originally created for security personnel working in hotels. Camacho's work with Orlando-area hotels and attractions through tourism-oriented policing services (TOPS) made pursuing the hospitality certification ...
New Book Available from Educational Institute Shares Stories of Century-Old Hotels
American Hotel & Lodging Educational Institute | November 13, 2013
Lansing, Michigan, November 2013-The American Hotel & Lodging Educational Institute (EI) has added a new book from author Stanley Turkel, CMHS, ISHC, to its online store. Built to Last: 100+ Year-Old Hotels East of the Mississippi is a charming tribute to historic properties both grand and quaint. Hotel history buffs will delight in this new book that features 86 sections devoted to telling the tales of hotels that are at least 100 years old. Illustrated with antique picture postcards, the hotel histories include fascinating stories of single-minded developers, brilliant and accidental architects, dedicated owners, famous and infamo...
Mariani Family Named 2014 Recipient of Cornell Icon of the Industry Award
the Cornell School of Hotel Administration | November 11, 2013
Ithaca, NY, November 11, 2013 - The Cornell University School of Hotel Administration (SHA) has selected the Mariani family, founders and proprietors of leading US importer Banfi Vintners and the renowned Castello Banfi vineyard estate in Montalcino, Tuscany, to receive the 2014 Cornell Icon of the Industry Award. This award recognizes Mariani family members for their achievements in business and support of hospitality education. The family will receive the award at the 6th annual Cornell Hospitality Icon & Innovator Awards gala at Cipriani 42nd Street in New York City on June 3, 2014. "The Mariani family is a leading wine producer ...
Educational Institute’s Certified Hospitality Instructor (CHI) Undergoes Major Revision
the American Hotel & Lodging Educational Institute | November 8, 2013
Orlando, Florida, November 2013-The American Hotel & Lodging Educational Institute (EI) has revised its Certified Hospitality Instructor (CHI) designation to bring the study materials in line with its new high school curriculum, as well as to make preparing for the certification exam more convenient and flexible for teachers. Professional certification has become a requirement for many secondary school teachers and workforce instructors. The Certified Hospitality Instructor (CHI) provides teachers in secondary school hospitality classes and workforce development programs with a solid foundation of hospitality knowledge and skills, s...
Educational Institute Updates Responsible Alcohol Service Training Program
the American Hotel & Lodging Educational Institute | November 6, 2013
Orlando, Florida, November 2013-The American Hotel & Lodging Educational Institute (EI) has revised its responsible alcohol service seminar, Controlling Alcohol Risks Effectively® (CARE), with new and expanded content, additional activities and discussion questions, updated instructor materials with a new, easy-to-use format, and a new training DVD that was filmed at the Wyndham Grand Orlando Resort Bonnet Creek in Lake Buena Vista, Florida. The new DVD features several new training scenarios as well as updated versions of alcohol service scenarios presented in the earlier version. Other updates to the program include more detailed...
Bearded Hotel Staffers Don’t Cut It With Guests, Says New Cornell Study
the Cornell Hospitality Quarterly | November 5, 2013
Ithaca, NY, November 5, 2013 - The results of a study of guests' reactions to hotel employees' appearance were mostly what you might expect. The study, published in the November 2013 issue of Cornell Hospitality Quarterly, found that hotel guests think that the most effective employees are men and women who smile and are attractive. When it comes to facial hair, however, the guests weren't so sure. They assigned greater assurance ability to clean-shaven men, but for reasons that are not clear this effect held true only for Caucasian men and not for African-American men. The study, "The Frontline Provider's Appearance: A Driver of Guest ...
PolyU’s Doctoral Program in Hotel and Tourism Generates Research and Prepares Students
School of Hotel and Tourism Management | October 31, 2013
October 31, 2013 - The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University is preparing students for leadership positions in their chosen careers by offering the cutting-edge Doctor of Philosophy (Ph.D.) in Hotel and Tourism Management programme and the world's first professional Doctor of Hotel and Tourism Management (D.HTM) degree. "The hallmark of a world-leading doctoral programme is not only the research it generates but also the extent to which it provides graduates with outstanding career opportunities," said Professor Kaye Chon, Dean and Chair Professor of the SHTM. With the focus of global tour...
PolyU Study Finds Hotel Location Determines Tourist Activities
PolyU School of Hotel and Tourism Management | October 30, 2013
October 30, 2013 - Hotel location has a significant effect on how tourists move around a destination, according to a research paper published by Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, graduate student Erica Ng and two co-authors. Using data collected in Hong Kong from global positioning system (GPS) loggers, the researchers show that "hotel location has a profound impact on tourist movements". The tourists tracked spent most of their time "in the immediate vicinity of the hotel", which has significant implications for tourism industry stakeholders. The import...
Concept to Re-Use Lost and Found Hotel Items Wins Cornell Students Sustainability Competition
The Center for Hospitality Research | October 28, 2013
Ithaca, NY, October 28, 2013 - "The Giving Bag," a concept to save hotels money on lost and left behind items, is the winning concept in the third annual Cornell student sustainability competition, sponsored by Schneider Electric, a partner of the Cornell Center for Hospitality Research. The competition is conducted in conjunction with the annual Sustainability Roundtable at the Cornell School of Hotel Administration (SHA). The roundtable brought nearly three dozen international hotel practitioners and researchers to the school to discuss current sustainability trends and strategies. Creators of "The Giving Bag," Lilia Karimi '15 and Qu...
PolyU to Hold UNWTO Knowledge Network Symposium and UNWTO TedQual Information Seminar
PolyU School of Hotel and Tourism Management | October 25, 2013
A United Nations World Tourism Organisation (UNWTO) Knowledge Network Symposium and a UNWTO TedQual Information Seminar will be held on 16-17 November 2013 at the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University. The Symposium, scheduled for 16 November, will provide a unique opportunity for tourism educational institutions at all levels to discuss their experiences in promoting capacity building in tourism through research, education and training. The aim of the Symposium is to foster dialogue and share good practices in tourism research, education and training that contribute and enhance tourism in...
Cornell Study Finds That Sustainability is Overall Revenue Neutral for Hotel Industry
The Center for Hospitality Research | October 21, 2013
Ithaca, NY, October 21, 2013 - An analysis of sales and rates for 9,000 hotels has demonstrated a net neutral effect for the hotel industry's efforts to implement sustainability. The analysis was made possible by a massive database maintained by Sabre Holdings, including Travelocity. The Cornell study concluded that the hotel industry's fears of losing business due to implementing "green" operations is unfounded. However, on average, hotels also don't see a revenue boost from going green. The study, "Hotel Sustainability: Financial Analysis Shines a Cautious Green Light," by Howard G. Chong and Rohit Verma, was published by the Cornell ...
Fort Myers Property Earns Prestigious Educational Institute Designation
the American Hotel & Lodging Educational Institute | October 17, 2013
Brings Lee County VCB Closer to Certified Guest Service Destination Goal Orlando, Florida, October 2013-The American Hotel & Lodging Educational Institute (EI) awarded the Holiday Inn Express Hotel & Suites in Fort Myers-The Forum with the Certified Guest Service Property designation during a ceremony on October 11, 2013. To earn the designation, all of the property's guest contact employees passed the Certified Guest Service Professional (CGSP®) certification exam offered by EI. The Holiday Inn Express Hotel & Suites is a member of the Lee County (Florida) Visitor & Convention Bureau (VCB), which has set a goal of beco...
East Meets West – Hospitality Schools in Switzerland and Hong Kong Sign Student Exchange Program
October 16, 2013
October 16, 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) and Ecole hôtelière de Lausanne (EHL) in Switzerland have recently entered into an agreement on launching a student exchange programme dedicated to the development of students, particularly in the areas of global outlook and cultural appreciation. A Memorandum of Understanding (MoU) was signed by Professor Kaye Chon, Dean and Chair Professor of the SHTM, and Professor Michel Rochat, General Director of EHL, today (16 October) at the SHTM premises in Hong Kong. The signing ceremony was witnessed by important officials f...
PolyU Study Finds Travel Magazines Critical to Image Projection for DMOs
PolyU's School of Hotel and Tourism Management | October 15, 2013
15 October 2013 - Destination marketing organisations should pay careful attention to the ways in which Chinese travel magazines portray destination attributes and images according to Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published research article they show that these magazines are more likely to project images associated with leisure and culture than physical features, atmosphere or political environment. Having analysed magazine content in relation to six outbound destinations, the researchers note that reporting on Japan, Taiwan...
PolyU Study Seeks to Enhance the Role of Travel Trade in Reducing Tourism’s Carbon Footprint
PolyU's School of Hotel and Tourism Management | September 18, 2013
18 September 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today (17 September) announced the findings of a study on "Enhancing the Role of the Travel Trade in Reducing Tourism's Carbon Footprint". The study found that though senior management and owners of travel agencies are aware of tourism's contribution to carbon emissions, the limited provision of carbon efficient products is hindering their frontline staff from promoting low carbon tourism to their clients. The study also found that frontline travel trade staff are equally concerned about the environmental issues, but man...
Carver Hotel Group and Strategic Database Research Announce Alliance
Carver Hotel Group | September 17, 2013
Key industry leaders announce alliance designed to give hotel sales teams a competitive advantage during periods of need and transition. ATLANTA, GA and DEERFIELD BEACH, FL - September 17, 2013 - Joel Carver, CEO of Carver Hotel Group and Peter Miller, President and CEO of Strategic Database Research have announced an alliance designed to give hotels and hotel companies a competitive advantage during times of need and transition. Based in Atlanta, GA, Carver Hotel Group, LLC (CHG) services include task force sales, marketing, revenue management and operational professionals, sales team development, deployment and ROI measurement; market...
Educational Institute Welcomes New Partner School in Bangladesh
American Hotel & Lodging Educational Institute | September 17, 2013
Orlando, Florida, September 17, 2013 - The American Hotel & Lodging Educational Institute (EI) has signed a Global Academic Partner (GAP) agreement with Cambrian for International Studies (CIS) in Dhaka, Bangladesh. CIS is part of Cambrian School and College, which has about 2,000 students studying in several areas. About 200 of those students will pursue hospitality studies through CIS. CIS offers bachelor's and master's level education in collaboration with the Swiss Institute for Management and Hospitality (Swiss IM&H) in Switzerland. Mr. Amin Khandaker, CHE, CSGP, HPC, the Chief Academic Officer (CAO) of Swiss IM&H, made...
Educational Institute’s India Office Welcomes New Sales Manager
American Hotel & Lodging Educational Institute | September 10, 2013
Mumbai, India, September 2013 - The India office of the American Hotel & Lodging Educational Institute (EI) has hired Ankush Saraf as sales manager, focusing on industry sales. Mr. Saraf comes to EI from FranklinCovey India and Southeast Asia, where he was a client partner-corporate sales and public programs. He also worked for Shriram Excellency Group of Hotels and Resorts as a sales executive in the area of banquet and event sales. He has also worked for a number of hotel companies, including ITC-Sheraton Rajputana Palace, Taj-Rambagh Palace, and Le Meridian; and as a customer service associate for Convergys India Private Limited....
EI Signs GAP Agreement with Human Capital Hotel & Tourism Training Institute in Kenya
American Hotel & Lodging Educational Institute | September 6, 2013
Orlando, Florida, September 6, 2013 - The American Hotel & Lodging Educational Institute (EI) has established a Global Academic Partner (GAP) agreement with Human Capital Hotel & Tourism Training Institute (HCHTTI), an academic institution established in Mombasa, Kenya, in January 2013 to provide short- and long-term training programs in hospitality and tourism. Under the direction of David Kimanthi, CHT, the institute prepares students for hospitality and tourism training careers in East Africa. The school is strategically affiliated to Human Capital Experts Limited, a leading consultancy firm in recruitment, capacity building and...
Calabar Hospitality House Earns Distinction as First Certified Guest Service Property in Nigeria
American Hotel & Lodging Educational Institute | August 29, 2013
Orlando, Florida, August 2013 -The American Hotel & Lodging Educational Institute (EI) has awarded the Certified Guest Service Property designation to Calabar Hospitality House in Nigeria. Calabar Hospitality House is a newly-created training company aimed at addressing the absence of adequate and quality customer service in the Nigerian hospitality industry. The company's staff members who have direct contact with guests and customers all passed their Certified Guest Service Professional (CGSP®) exam, qualifying the property for the property-level designation. Calabar Hospitality House, under the leadership of Justina Ovat, CHT, w...
RateGain Assists Cornell Center for Hospitality Research Study on Hospitality Industry in India
The Center for Hospitality Research | August 27, 2013
August 27, 2103 - RateGain's support of hospitality industry thought leadership and research has been extended by assisting the Cornell University School of Hotel Administration's Center for Hospitality Research (CHR) with a major study of the hospitality industry in India. This research project examines how hotel guests in India use social media and other online distribution channels to search for information in the process of booking a hotel room. RateGain will provide the CHR research team with access to data and analytics held within its extensive database which will augment information collected from hotel companies participating i...
Educational Institute Welcomes New Partner in Tunisia
American Hotel & Lodging Educational Institute | August 26, 2013
Orlando, Florida, August 2013-The American Hotel & Lodging Educational Institute (EI) has signed a partnership agreement with Information Technology Services, a training and consulting firm serving the hospitality industry in Tunisia. The company's founder and director is Abdel Zouari, CHA, CHT, a long-time proponent of the Educational Institute's education, training, and professional certification programs. Zouari is a hospitality industry veteran with nearly 30 years of experience as a general manager, regional director, vice president of operations, and training consultant at resorts in the Caribbean, United States, and Europe, i...
Haiti Ministry of Tourism Signs Global Academic Partner (GAP) Agreement with Educational Institute
American Hotel & Lodging Educational Institute | August 23, 2013
Orlando, Florida, August 2013-Officials from the Haiti Ministry of Tourism visited the American Hotel & Lodging Educational Institute (EI) in early August to discuss how EI can assist the ministry with its goals for preparing a qualified workforce for its emerging hospitality industry. Maryse Noel, general director, and Daniel Denis, director of workforce development, met with Ed Kastli, EI's vice president, international sales, and other Orlando team members, prior to signing Global Academic Partner (GAP) agreements for two schools operated by the Ministry of Tourism: the Ecole Hôtelière d'Haiti in Port-au-Prince and the Institut...
PolyU Study Finds Airlines Must Improve Staff Satisfaction with Information Systems
August 16, 2013
August 16, 2013 - Developing technologically advanced information systems may not be sufficient for airlines to increase their operational efficiency and passenger satisfaction, according to Dr Norman Au of the School of Hotel and Tourism Management (SHTM) and Dr T.C.E. Cheng in a recent research article. Advanced technology has the potential to bring many benefits to airlines, but not on its own. As frontline employees are the actual users of the information systems that airlines deploy, it is crucial that more attention be paid to how satisfied they are with using those systems. Airlines are an important sector of the tourism industry...
