Using the Labor Data from Hotel Effectiveness to Minimize Costs and Turnover
Adam and Larry Mogelonsky | January 11, 2023
Four Creatively Destructive Forces for the Hotel Industry
Larry and Adam Mogelonsky | July 13, 2022
Hotel Recovery
Hotel Internet Services Supports Enhanced Guest Safety Initiatives by Providing Hoteliers With Insight on Latest in Contactless Technology Best Practi
Hotel Internet Services, Inc. | June 2, 2020
Leading provider of in-room connectivity technologies partnering with hoteliers to ensure their ability to reduce surface contact risks while enhancing social distancing abilities. CLEARWATER, Fla. — June 2, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its strengthening of efforts to ensure that hoteliers are able to cater to guest health concerns by working with properties to increase the availability of contactless and social distancing compatible in-room services. By leveraging its expertise in comprehensive guestroom television-based ser...
Restrictions on Tourism Travel Starting to Ease but Caution Remains, UNWTO Reports
THE WORLD TOURISM ORGANIZATION (UNWTO) | June 1, 2020
The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response to COVID-19. As the United Nations specialized agency releases its Global Guidelines for Reopening Tourism, signalling a transition into gearing up for stronger and better recovery, 3% of all global destinations have now taken steps to ease travel restrictions. UNWTO has been monitoring the global response to COVID-19 since the start of the pandemic. The fourth edition of its COVID-19 Related Travel Restrictions: A Global Review for Tourism report, released to...
Optimism Versus Reality
H. Keith Thompson | June 1, 2020
By H. Keith Thompson I am, by my very nature, an optimist. I don’t think you can be a hotel broker and not be an optimist. Optimism is welcomed, wonderful, and useful, but there must be some reality woven in. Today there are 40+ million people unemployed in the US, and it is expected that the May 2020 unemployment rate will be 20+/-%. For the hospitality industry, COVID has caused performance to plummet to levels never seen before. While I am happy to see public companies rebounding in stock value, a close friend of mine asked me what I believe could be the best question. Why? With hotels especially, as well as office, multifamily,...
UNWTO Launches Global Guidelines to Reopen Tourism
the Global Tourism Crisis Committee | May 28, 2020
The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism. The guidelines were produced in consultation with the Global Tourism Crisis Committee and aim to support governments and private sector to recover from an unparalleled crisis. Depending on when travel restrictions are lifted, the United Nations specialized agency warns that international tourist arr...
COVID-19 Recovery in the UK – The Importance of Domestic Demand
Stephen Collins | May 28, 2020
By Stephen Collins Like much of the world, the UK has been hit hard by the coronavirus, with more than 37,000 deaths and 265,000 confirmed cases as of 27 May and the highest number of attributed deaths in Europe (although fewer deaths per capita than Spain, Italy and Belgium). The pandemic has hit all areas of the economy, but the hospitality industry has undoubtedly been and will continue to be one of the worst affected. Fortunately, there is light at the end of the tunnel for the lockdown phase, and the focus of hoteliers is shifting from how to manage the closure to developing a sound reopening strategy. On Sunday, 10 May, Prime Mi...
GBTA Study Finds More Than Half of Companies Considering Resuming Travel in Near Future
the Global Business Travel Association | May 28, 2020
Alexandria, VA—There continues to be small signs of optimism in the travel sector according to new research issued today by the Global Business Travel Association. Health and safety measures have always been a cornerstone of travel and are now of significant importance as the industry tries to gain momentum for recovery. “People aren’t going to travel until they feel safe. Our member companies want to see several health and safety steps taken at every stage of the travel process– from ground transportation to airlines, to hotels. As restrictions across the globe begin to lift, small green shoots of optimism are sprouting in the ind...
Key Questions on Employees’ Minds Right Now, Part I/II
James Houran | May 28, 2020
By James Houran, Matt Peterson Many hospitality students and professionals around the world recently participated in AETHOS’ series of development webinars. These sessions offered attendees the opportunity to complete the 20|20 Skills™ assessment to gain a personal SWOT analysis to help them navigate these challenging times of occupational crisis and change. Interestingly, the attendees consistently voiced certain concerns and follow-up questions. We wanted, therefore, to address these issues publicly for the benefit of business owners, leaders, and HR professionals who are eager to understand the issues presently on the minds of th...
Plungepacker Device Designed to Help Hotels Meet the New Cleanliness Expectations of Guests
Plungepacker | May 28, 2020
As The New England Journal of Medicine confirms Coronavirus in human stool, an innovative and cost-effective new solution addresses the risks for hospitality industry Wisconsin Dells, WI (May 28, 2020) – Industries across the globe need to adapt to the new standards to address cleanliness and hotels are no exception. Hygienic standards will be a top priority for hotel guests when they return, and current operational protocols will need to evolve to meet guest expectations to ensure they are safe and healthy at your property. Developers of the Plungepacker are announcing their hygienic transporting device for toilet plungers which ca...
Utility Players as a Way to Save Hotels on Staffing
Larry Mogelonsky | May 27, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The post-Covid recovery will not mirror the initial reactions to the global lockdown for the hospitality industry. Namely, with hotels shutting down and laying employees off in droves, most properties will be reluctant to rehire all those previously let go because occupancies will take a long time to get to their pre-pandemic levels, thus not necessitating full staffing and recruitment. This can have a harmful impact on service delivery where much more is required from a leaner team, especially with the upgraded cleaning and sanitization protocols mandated by the new normal to make ...
Greater Bangkok’s Fifteen Million Residents Set Tone in Thailand’s Domestic Tourism Reopening
C9 Hotelworks | May 27, 2020
BANGKOK: Thailand’s domestic tourism reopening is shaping up to see Bangkok as the hub for an early return of daytrips, staycations and inter-provincial road trips. With over eight million residents coupled with a sprawling megacity catchment with a population base in excess of 15 million, the recovery of the country’s tourist economy is set to be staged from the capital city. Focusing on Bangkok’s closest inter-provincial destinations, last year over 59 million domestic visitors were recorded in data collected from the Ministry of Tourism and Sports. Given Thailand’s total international visitor metric for 2...
Best Practices for Messaging Your Hotel’s Reopening During COVID-19
GCommerce | May 27, 2020
By Lisa McCreary and Amy McNeill When people are ready to travel again they are going to return to brands and hotels they trust. The question is, how can your hotel instill trust in loyal guests and new guests in a post-COVID-19 world? The answer is consistent communication and thoughtful messaging. Your team has been working hard to develop a plan for reopening that follows local guidelines to maintain guest and employee safety. You should share this information and messaging across different channels to help re-establish trust with your customers. This trust will make them feel secure in booking at your hotel to drive the revenue your bu...
Hotel Industry Trends: The Near Future Report
Pierre Verbeke | May 26, 2020
By Pierre Verbeke & Jochen de Peuter What might the hotel industry expect over the coming months? We do not have a crystal ball, however there is enough data available that reveal hotel trends based on economic relationships. Factors related to hotel performance do not predict a bright immediate future Intercontinental travel is not expected to pick up the coming months or year, flights and airline routes are cancelled, governments are slowly opening borders sometimes coupled with quarantine measures, most economies expect a drop of GDP by double-digit numbers, and many companies, organisations and consumers become risk averse to tra...
Hotel-Casinos: Get Ready for Re-Opening
Casey Munck | May 26, 2020
By Casey Munck Preparing for re-opening: things to consider Several hotel-casinos across the states in the US are re-opening this week, offering a glimpse of how the industry will recover amid social distancing. As your property emerges from hibernation mode, build a phased recovery plan that ramps up slowly as your casino reopens. Do this in collaboration with all relevant teams so everyone is aligned and ready to hit the ground running as a cohesive unit. We recommend three phases of varying lengths, determined by the date of reopening and how long it takes for the business to gain momentum: Re-opening. Reassur...
Signs of a Hotel Rally Emerge as COVID-19 Persists
HotStats | May 26, 2020
By David Eisen The vertiginous drop in global hotel revenue and profit performance depicted in March data, continued its free fall in April, marked by dramatic year-over-year decreases across the operating spectrum, according to data from HotStats. The growing chasm in YOY comparison suggests that month-to-month performance measurement may be more reliable in tracking a rebound during the COVID-19 era, signs of which are slowly emerging out of China and suggestive that other global pockets are a month out from an eventual upswing. As world cases of COVID-19 continue to mount, the travel industry is bearing a large brunt of the pain, esp...
Impact of COVID-19 on Greek Tourism: Industry Experts’ Opinion
Gelina Kordoni | May 26, 2020
By Gelina Kordoni, Themis Trakas The Greek hotel industry is bruising, as it has been forced to a grinding halt. However, even on a dauntless note during such times, the hospitality industry is characterized by its resilience to perform and navigate itself through enhanced novel strategies. Finding itself in an advantageous position compared to other European destinations, Greece has gained positive momentum considering the proactiveness it showed in keeping the virus spread under control. Now this might give a sense of gloom and doom, but it all depends on the spectrum of external factors influencing travel down the road. After the fi...
React Mobile Receives $6 Million Investment Via Strategic Partnership With Brady Corp.
React Mobile | May 26, 2020
Funding solidifies React Mobile’s financial stability and extends its safety solutions to more hospitality and education businesses, making the world a safer place SEATTLE, MAY 26, 2020 — React Mobile, a robust, open, cost effective and flexible panic button safety platform, today announces it has raised $6 million through a new strategic partnership with publicly traded Brady Corporation (NYSE:BRC). Headquartered in Milwaukee, Wisc., and founded in 1914, Brady is one of the oldest and most successful privately controlled family businesses in the U.S. The company manufactures solutions that identify and protect people, products and pla...
Americans Look Forward to Traveling More When COVID-19 Restrictions End
Oliver Wyman | May 22, 2020
NEW YORK--May 22, 2020--As Memorial Day approaches, 60 percent of Americans surveyed are looking forward to traveling again. Americans aren’t alone – globally 56 percent of the 4,600 travelers surveyed plan to travel the same or more once COVID-19 travel restrictions ease and most want to travel by air according to consulting firm Oliver Wyman. Half of American survey respondents are waiting for their government or the World Health Organization to indicate when it is safe to travel. Only 20 percent are holding out for acquired immunity or a vaccine before traveling. “Though the timing of the return to travel is dependent on when g...
‘New Normal’ for Hotel Industry May Revolve Around Advanced Technology
GlobalData | May 22, 2020
As national infection rates start to decrease across the globe, hotel companies are starting to look to what the industry may look like when demand eventually returns to pre-pandemic levels. The hotel industry may experience some of the most permanent changes within the tourism sector, being led through advanced technology says GlobalData, a leading data and analytics company. Ralph Hollister, Travel & Tourism Analyst at GlobalData, comments: “The increased use of no-touch technology in a range of operations for hotels may become permanent. The use of automation in the industry has been growing swiftly in recent years, but many more ...
Future for Independent Hoteliers Remains Uncertain, Says GlobalData
GlobalData | May 22, 2020
Due to the impact of COVID-19, major hotel chains such as Wyndham, Marriott, Choice, Hilton, IHG and Accor are set to expand at an even quicker rate when travel resumes, creating even more uncertainty for independent hoteliers, says GlobalData, a leading data and analytics company. These companies accounted for more than half of global branded hotel properties in 2018 (50.55%). Ralph Hollister, Travel & Tourism Analyst at GlobalData, comments: “The number of independent hotels has been shrinking in recent decades. By adopting an asset-light business model and introducing soft brands, major hotel chains have been constantly expanding ...
STR COVID-19 Webinar Summary: 5 Key Points on Europe Hotel Performance, 21 May
STR | May 22, 2020
Knowing you might not have time to watch our full webinars, we are pleased to continue our series of COVID-19 webinar summaries. In this latest edition, we talk performance in Europe. Barcelona: 96% of STR participating hotels closed The majority of STR participating hotels are closed across Europe. As of 30 April, Barcelona showed the largest percentage of closures (96%), followed closely by Madrid (95%) and Athens (92%). Moscow and Saint Petersburg closures, however, were the lowest in Europe, at 15% and 19%, respectively. Occupancy dropped in all countries in April As occupancy of open hotels in Europe has droppe...
Marketing in Uncharted Waters – The COVID Era
Ajay Mehtani | May 22, 2020
By Ajay Mehtani It’s a tough world, a difficult & unprecedented situation as the hospitality sector is on a standstill globally! So, should Marketing Spends be put on hold during this time? Should we all go home and hope to return when demand picks? No. There is no denying the fact that this pandemic has affected all aspects of our lives and changed the way we conduct our businesses. The Marketing teams also need to embrace this change to make their content and messaging relevant for the current scenario. Some of the factors that the Marketing, Revenue & Sales Teams should consider during these unprecedented times include: ...
CBRE Hotels Research Forecasts Full Demand Recovery by Late 2022
CBRE Group, Inc. | May 21, 2020
Revenue per Available Room Recovery Expected to Push Into 2023 Atlanta – May 21, 2020 – After suffering the greatest performance declines in the history of the U.S. lodging industry during 2020, the nation’s hotels will benefit from what is expected to be a relatively rapid economic turnaround in 2021 and 2022, according to the June 2020 edition of CBRE’s Hotel Horizons forecast report. CBRE foresees demand for U.S. lodging accommodations returning to precrisis levels in the third quarter of 2022. However, a lag in ADR (average daily rate) growth will stall the recovery in RevPAR (revenue per available room) until 2023. “Th...
The Growth of Golf and Other Socially Distanced Activities
Larry Mogelonsky | May 20, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Prior to the coming of Covid, I had predicted a long, slow demise for golf. However, now that social distancing is a leading trend in the new normal, this sport as well as many other activities where human contact is scant may see a strong resurgence once travel resumes. And therein lies a lucrative opportunity for hotels. Let me know with some background on my previous forecast because many of the underlying motivations will carry forward into the post-coronavirus world. Compared to boomers and other older demographics, the younger generations – millennials and centennials, that ...
Hotel Industry on Brink of Collapse Releases Roadmap to Recovery
AHLA | May 20, 2020
WASHINGTON D.C. (May 20, 2020) – With new data from the Bureau of Labor Statistics (BLS) showing staggering job loss to the hospitality and leisure industry, the American Hotel & Lodging Association today released a “Roadmap to Recovery,” calling on Congress to prioritize relief for hotel workers and small businesses in the next stimulus package. The April Jobs Report showed the hospitality and leisure industry was the hardest hit, losing 7.7 million jobs—nearly as many jobs as the next four sectors combined. (Click here to read AHLA’s letter to Congress.) AHLA is urging Congress to provide immediate assistance in these fo...
