Using the Labor Data from Hotel Effectiveness to Minimize Costs and Turnover
Adam and Larry Mogelonsky | January 11, 2023
Four Creatively Destructive Forces for the Hotel Industry
Larry and Adam Mogelonsky | July 13, 2022
Hotel Recovery
Hotels Urged to Clean Linens Daily, Handle With Extra Precautions
TRSA | May 20, 2020
ALEXANDRIA, Va., May 20, 2020--State and local officials are TRSA’s initial targets in its latest campaign to control COVID-19’s spread by promoting responsible linen, uniform and facility services practices. Governors, mayors and city managers have been urged by TRSA to guide hoteliers to clean all textiles daily and handle their linen under OSHA universal precautions, among other tactics to ensure guest safety and confidence. These guidelines were sent to the National Association of Governors, U.S. Conference of Mayors and International City/County Management Association. All are expected to play a role in writing safety guidance doc...
Knowland Launches Free Interactive COVID-19 Hotel Recovery Dashboard
Knowland | May 20, 2020
Advanced analytics for local market and property level data allows hotels to assess competitive position and jumpstart recovery ARLINGTON, Va. — May 20, 2020—Knowland, the leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and other meeting venues, announced today a free interactive dashboard providing actionable insights on COVID-19 hotel recovery. These insights will enable hoteliers to see their position in the rebound compared to local and/or national markets and make informed decisions to accelerate recovery. Knowland is providing free unlimited access to the Dashboard from the Kno...
Top 5 Things You Need to Know Now in Hotel Digital Marketing: May Edition
Margaret Mastrogiacomo | May 19, 2020
By Margaret Mastrogiacomo As we prepare for the rebound in travel demand, it’s important to keep a pulse on the latest digital innovations you can leverage across channels to make a greater impact on performance. This month, Google rolled out a major core algorithm update, LinkedIn added new company targeting capabilities, and TV streaming ads rose in popularity. From SEO to Social Media and Design, here are the top 5 things you need to know now in hotel digital marketing. 1. SEO: Google rolls out May 2020 core algorithm update. On May 4th, Google began rolling out the May 2020 core update, which is reported to be a larger, broade...
Doing More With Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now
Maestro PMS | May 19, 2020
Preparing to Increase Productivity and Guest Safety in The New Hotel Landscape May 19, 2020 – Properties are working with minimal staff to keep the doors open during today’s slow down; but what about tomorrow? Travel will quickly ramp up as CV-19 restrictions are lifted. Many operators are preparing for the restart now, implementing technologies, hotel software, and processes that will support social distancing guidelines and enable more efficient operations as staffing levels slowly return to meet higher occupancy demands. “Post-CV-19 hotel operations will be about doing more with less and honoring regional social distancing guid...
Will COVID-19 Force Digitalization in the Hotel Workplace?
Andrada Paraschiv | May 19, 2020
Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees By Andrada Paraschiv The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a new safety culture is emerging that requires the hotel workforce to engage with guests, management, and each other digitally to honor social distancing mandates and help stop virus spread. It’s hard to imagine that we once had limited options for exchanging information. Try explaining to a Millennial that before the Internet and smartph...
Canary Technologies Delivers Contactless Check-In When Hotels Need It Most
Canary Technologies | May 18, 2020
Silicon Valley hospitality innovator looks to the future, launches contactless check-In solution to help hoteliers safely and immediately welcome guests. SAN FRANCISCO / NEW YORK, May 18, 2020 – Canary Technologies–which provides solutions to some of the world’s largest hotel brands, management companies and ownership groups–has launched Contactless Check-In™, a solution that hoteliers can implement immediately to welcome guests while adhering to social-distancing guidelines. As COVID-19 took its toll on the hospitality industry, Canary’s leadership assembled its agile engineering and development teams to solve hospitality...
Kempinski Hotels Reopens All Its Hotels in China Following the Lessening of Lockdowns
Kempinski | May 18, 2020
Beijing, 18 May 2020 – Following early signs of recovery and eased lockdowns after the coronavirus spread in China, Kempinski Hotels has reopened all its hotels in the country. New strict safety and hygiene procedures have been put in place to comply with local government authorities and WHO guidelines to guarantee guests’ and employees’ safety and wellbeing. In addition, innovative services have been introduced as a business enhancement and guest experiences. ‘Our hotels in China have done great work in ensuring the health and safety of our guests and employees during the past weeks and months, and we are closely following the r...
The Five Changes Expected in the Hotel Industry
Adam Knight | May 18, 2020
By Adam Knight Returning to operations in our new environment is sure to bring many expected and unexpected challenges. Between figuring out social distancing protocols and mitigating risk throughout the property, hotels will be contending with a lot as we move through the coming months and years. The landscape continues to change rapidly and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come. Reduced capacity allowance in restaurants and bars, queuing for entry in to stores, ubiquitous placement of sanitization products, PPE requirements while in public, heal...
Survey Results: How Hotels Are Coping With COVID-19
Casey Munck | May 15, 2020
By Casey Munck The results are in from two Cendyn surveys polling hoteliers across the globe on how they are coping with the effects of COVID-19. Gauge the industry pulse and read first-hand accounts of how hoteliers are dealing with the coronavirus on both an individual level and as an operation. How has your business been impacted by the coronavirus? Are you still accepting guests? Other responses included: Business travelers only and mandated to be open by government What have you done to cut costs and stay afloat? Other responses included: Furloughs and operating with very few staff Has your hotel deployed any new business ...
Post-COVID Brokers Opinion of Value
Avison Young | May 14, 2020
ATLANTA – May 14, 2020 – Avison Young Hospitality Group presents a new Post-COVID Brokers Opinion of Value Format. The hospitality industry has been shaken to its core over last several months by the Covid-19 pandemic and the global economic shutdown the virus has left in its wake. Markets across the country and the world have seen business grind to a halt, with hoteliers in every corner of the globe feeling immense economic pressure from the drastic loss in business. We at Avison Young understand the hotel owner’s need for a property specific presentation they can use for their partners, investors and lenders that demonstrates vi...
Analysis: At What Occupancy Rate Can a Hotel Break-Even?
HotStats | May 14, 2020
By David Eisen and Laura Resco COVID-19 has made breaking-even more tolerable than the alternative—going broke. It's not the hand hoteliers wanted, but it's the hand they've been dealt, forcing them to approximate at what occupancy rate they can operate their hotel such that cost and revenue are equal. In these extraordinary times, it's been all pain, no gain. But as the global economy resets, hoteliers are digging themselves out from the coronavirus carnage. And a break-even analysis is one way to jumpstart the excavation project. One hotelier who knows this is Imesh Vaidya, CEO of Premier Hospitality, which is based in Alb...
Paris Hotels Will Experience Short-Term Pain but a Strong Recovery to Follow, Says HVS London
HVS | May 14, 2020
14 May 2020, London: Once the Paris hotel sector overcomes the initial period of recovery, the longer term, post-Covid future looks promising with the Olympic Games in 2024 expected to provide a much-needed boost to tourism. Looking at recovery in Paris’s hotel sector, global consultancy HVS says that the Games are likely to benefit the rebound of tourism, with the €2bn investment plan to revitalise Disneyland Paris expected to go ahead, albeit with possible delays because of the pandemic. Paris is currently undergoing a phased easing of the strict coronavirus lockdown measures imposed on 17 March, with hotels – as well as resta...
Guest Perspectives Post COVID-19: What Hotel Guests Want From a ‘New Normal’
Terri Miller | May 14, 2020
By Terri Miller As human beings we know change is inevitable. They say life is 10% of what happens to us and 90% is how we respond to it. There’s no question the hospitality industry will rebound from this challenging period. And when we do, it would be naive to think everyone will resume life as we knew it. We need to first acknowledge guests will adjust the way they travel and interact with hotels. But we have to go further than just acknowledgement. We must understand, adapt, and respond before the first guests ever (re)crosses our threshold. We need to actively re-instill trust before a guest even considers travel. Technology and ...
Hotels at Secondary and Tertiary Airports Will Suffer Longer
Jenny Lee | May 13, 2020
By Jenny Lee The coronavirus pandemic’s impact on travel is thought to be six or seven times greater than the 9/11 attacks, according to the U.S. Travel Association. Air travel volume fell precipitously through March. The estimated revenue losses by air carriers in 2020 is at least $252 billion. In late March, domestic carriers received a $60 billion bail-out, with some strings attached. The Department of Transportation issued an order that carriers receiving financial assistance under the Coronavirus Aid, Recovery, and Economic Security Act (the CARES Act) are required to maintain minimum air service to all destinations served as o...
We’ll Be Stronger When This Is Over
Shep Hyken | May 13, 2020
By Shep Hyken I see light at the end of the tunnel. While we’re not back to “business as usual,” we are starting to see business reopen and adapt to a new normal. I’ve made many observations over the past couple of months, some of which have found their way into my weekly posts. Here’s another one: With the right attitude, we’ll be stronger when this is over. As I’ve mentioned numerous times in the past, I’m an optimistic, glass-half-full, batteries-included kind of guy. I was reflecting on how my thoughts differ from friends, colleagues, my siblings and even my kids. Was I born this way? Maybe, but I can think b...
Boldly Getting Back to Business
Larry Mogelonsky | May 13, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Like most of you, I am chomping at the bit to get back to work. Ever the optimist, I want to see all of my clients’ properties start to churn their respective wheels of operation. But before we all flip the sign from closed to open, let’s stop for a minute and ask what this closure has taught us. There are great lessons here for every senior manager. I trust that you have spent some time reflecting upon what you would like to see, and less time rewriting your revenue forecasts endlessly without any meaningful purpose. There are numerous scenarios that have been written on how...
Plotting (Literally) the Comeback for Hotels in a COVID-19 Environment
Dan Skodol | May 13, 2020
By Dan Skodol Plotting (literally) the comeback Hotels in North America and around the world are starting to look ahead to reopening their doors to guests. As we speak, from the smallest independent boutiques to the largest global chains, properties are formulating strategies for operations, marketing, revenue management, and many other areas in the context of a post-COVID-19 environment. Theories and forecasts abound as to what the actual ramp-up of business will resemble, with general agreement that companies should have plans in place for various scenarios. But looking at certain data now can help with understanding how and when s...
Will They Hit the Road on Day One?
Mower | May 13, 2020
NEW YORK – May 13, 2020 – More than one in four U.S. adults say travel is among the activities they are excited to return to when experts sound the all clear on COVID-19 restrictions. But will they be ready to go on Day One? A survey by independent marketing, advertising and public relations agency Mower reveals that 60 days will pass before a majority of Americans will feel comfortable returning to most travel-related activities. Americans will be more inclined to take the wheel than take to the skies It will be Day 30 before half of Americans anticipate feeling comfortable taking a vacation by car and Day 60 before half will fly...
From Density to Distancing
H. Keith Thompson | May 12, 2020
By H. Keith Thompson, Principal Avison Young Hospitality Group Ten short weeks ago, business was about packing in as much density with as many people as possible. From hotels, conventions, sports venues, air travel, resorts, retail, and office buildings - down to going to a Costco. Now, ten weeks later, it is all about staying separate and distancing yourself from other people. How can this be possible? Because COVID-19 (‘CV”) has caused a shift in the paradigm of personal life and commercial life that no one saw coming. Ten weeks in, we now judge every face-to-face interaction differently than we used to. Behind closed doors, al...
Uncompromised Customer Service
Travel Outlook Hotel Reservations Call Center Services | May 12, 2020
What Role Will Call Centers Play in the New Norm? The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, stay strong, and find ways to support one another. What lies ahead remains unclear. But what we can safely assume is that customer service, procedures, policies, and restrictions will change in ways we never imagined. Therefore, we must start planning now for the day when travel resumes. John Smallwood, CEO at Travel Outlook, says, “While call volume ...
Duetto Launches Enterprise Rate Guidelines Feature for Hotels
Duetto | May 12, 2020
San Francisco, May 12, 2020 — Duetto, hospitality's innovative software as a service provider of revenue strategy solutions, has introduced several new features to its GameChanger pricing application. Designed by and for hoteliers, the new add-ons have been specifically built to answer the needs of hoteliers trying to gear up for re-opening or a resumption of business after running on low occupancies in recent months. The two new features have been developed to enable revenue leaders to centralize control over their revenue strategy, while still empowering properties with pricing flexibility for their localized strategy. Enterprise...
As You Re-Open Your Hotels, Clear Sky Software’s Housekeeping Inventory System Can Help
Clear Sky Software | May 12, 2020
CHARLOTTE, North Carolina – May 12, 2020 – Clear Sky Software, Inc. – The Hotel Industry is experiencing the most difficult business environment in our lifetime so keeping a watch on your bottom line will be important like never before. As you prepare to re-open your hotels, an increased dedication to safety and cleanliness is going to be your focus. Hotels who fail to do this will not give guests the confidence they need to return to your properties. The housekeeping department is going to be front-and-center in this objective. Without a good housekeeping inventory system, you risk running out of cleaning products you need or ordering...
STR: Canada Hotel Results for Week Ending 2 May
STR | May 7, 2020
HENDERSONVILLE, Tennessee—Showing further COVID-19 impact, the Canadian hotel industry recorded steep year-over-year declines in the three key performance metrics during the week of 26 April through 2 May 2020, according to data from STR. In comparison with the week of 28 April through 4 May 2019, the industry reported the following: Occupancy: -75.8% to 16.6% Average daily rate (ADR): -37.5% to CAD101.69 Revenue per available room (RevPAR): -84.9% to CAD16.91 Among the provinces and territories, Newfoundland and Labrador experienced the largest decline in occupancy (-87.8% to 6.8%). British Columbia posted the steepest ...
ProfitSword Joins Special Edition of In Clear Focus Podcast to Provide Insight on How COVID-19 Is Transforming the Business Intelligence Landscape
ProfitSword, LLC | May 7, 2020
Leading provider of business intelligence technology for the hospitality and senior living industries offers guidance over how the pandemic has affected strategic business planning abilities for both markets and how industry professionals can best adapt moving forward. ORLANDO, Fla. – (May 7, 2020) – ProfitSword, the leading developer of business intelligence and data integration software for the hospitality and senior living industries, has announced its taking part in a special edition of the “In Clear Focus” Podcast with the goal of providing industry professionals with the latest expert insight over how the COVID-19 pandemic ha...
