Using the Labor Data from Hotel Effectiveness to Minimize Costs and Turnover
Adam and Larry Mogelonsky | January 11, 2023
Four Creatively Destructive Forces for the Hotel Industry
Larry and Adam Mogelonsky | July 13, 2022
Hotel Recovery
INTELITY and JOINGO Partner to Drive Contactless Engagement for Casino-Resorts
INTELITY | May 7, 2020
The two industry leaders team up to help gaming resorts minimize physical touch while maximizing guest engagement Los Angeles, CA (May 7, 2020) - INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today a new partnership with JOINGO, a leading-edge mobile technology provider for the gaming industry. The integration streamlines and connects every part of the casino-resort experience, empowering properties to future-proof their business by limiting physical contact while still engaging visitors as both a guest and player. “The value of creating seamless, touch...
Following the Theme Park Model for Covid Safety
Larry Mogelonsky | May 6, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We all know that the COVID-19 will stipulate a holistic rethink of hospitality cleaning SOPs and how we accommodate new (and possibly permanent) social distancing or contactless regulations. When travel restrictions start to relax, though, how can a hotel decide which procedures to implement onsite so as to find a harmony between staying wholeheartedly welcoming like before and not turning a property into a lifeless dystopian hellscape? This balance will take lots of planning and training, so the time to start discussing it is now, especially given that we have the time to put in...
Tourism Tidbits: After the Virus Passes: Travel Tips for Tourism Professionals
Dr. Peter E. Tarlow | May 6, 2020
By Dr. Peter Tarlow During the last three months, tourism has basically come to a halt. Organizations and business cancelled meetings one after another, hotels suffered from low to no occupancy, airlines faced their biggest challenge ever, and trade show ceased to exist. Yet despite the hardships of the last few months, slowly but surely tourism will be reborn and its leaders will once again have to create new ways not only for the pubic to travel but to lead by example and travel. Remember that the word hospitality is related to the word for hospital. A hospital takes care of our bodies and hospitality addresses the soul. Both are essenti...
The Carver Companies Provide Task Force Teams to Help Hotels With Re-Opening
the Carver Companies | May 6, 2020
ATLANTA, GA – May 6, 2020 – The Carver Companies, the hospitality infrastructure powerhouse, announced that their Carver Hotel Group division has re-opening teams ready to assist hotels preparing for business after being closed due to the pandemic. As the world of hospitality works towards re-opening, the hotel industry is anticipating the demand for Task Force consultants to be greater than ever. “At The Carver Companies, we want to let the hospitality arena know that we've spent the past six weeks preparing for the increased demand,” said The Carver Companies’ Chief Development Officer Charlene "Charley" Carter. “If your h...
Majority of Corporate Travel Programs to Seek Lower Hotel Rates as COVID-19 Restrictions are Lifted
HRS | May 5, 2020
HRS Survey of Travel and Procurement Leaders Finds that 62 Percent See Opportunities for Rate Savings in 2020 and beyond, with 58 Percent Planning to Consolidate Hotel Suppliers COLOGNE, Germany -- May 5, 2020 --HRS today announced the results of its most recent Flash Survey of corporate travel program managers and procurement executives. The global survey, which ran from April 30 through May 4, gives the industry guidance on the delicate balance between hotel suppliers and managed travel programs as the business travel ecosystem looks towards recovering from the COVID-19 pandemic. Key findings from the survey: 62% of respondents f...
Marriott Raises $920M Through Amendments to Co-Brand Credit Card Agreements With JPMorgan Chase and American Express
Marriott International, Inc. | May 5, 2020
Marriott International, Inc. (“Marriott” or “the company”) today announced it has signed amendments to its existing co-brand credit card agreements with JPMorgan Chase & Co. (“Chase”) and American Express. These amendments will provide the company with $920 million of cash, further enhancing its liquidity, with $570 million coming from Chase and $350 million coming from American Express. The $570 million from Chase includes $500 million of prepayment of certain future revenues and $70 million from the early payment of a previously committed signing bonus under the co-brand credit card agreement. The $350 million from Americ...
U.S. Travel Reacts to SBA Decision on EIDL Eligibility
U.S. Travel Association | May 5, 2020
WASHINGTON (May 5, 2020)—U.S. Travel Association Executive Vice President for Public Affairs and Policy Tori Emerson Barnes issued the following statement on the Small Business Administration's decision to reopen the Economic Injury Disaster Relief application portal only to agriculture-related businesses: "Excluding major segments of the economy from emergency relief funding not only hurts small businesses and workers, but jeopardizes the strength of the broader economic recovery." "Non-profit entities—such as destination marketing organizations and arts and culture groups—are essential for driving consumer demand to their region...
Hospitality Financial Leadership: What Will the Post Pandemic Hotel World Look Like?
David Lund | May 4, 2020
By David Lund Having been around awhile I have seen the changes that have come as a result of major global events. The starkest example is our pre- and post-911 world. It showed us that the idea of getting on an airplane means we need to prove we do not have any threatening objects with us, like guns, knives and explosives and we need to prove we are who we say we are. We even must prove we’re not a threat and that we’re on the right security list. Talk about a big change in the way we travel – not to mention the changes in technology and investment. I think the other side of this pandemic is going to see some profound changes ...
Train Your Hotel Reservations on What to Say When Their Phones Start Ringing Again
Doug Kennedy | May 4, 2020
By Doug Kennedy May 4, 2020 -- What a wild two months that hotel and resort reservations sales agents have endured, as agents were the first to feel the impact of the COVID19 pandemic, as suddenly a tsunami of cancellation calls and emails flooded the phone lines and inboxes. How painful it must have been to watch hard-fought bookings cancel and to see the flow of revenue change direction. Even more so, these staffers have endured difficult conversations about the fine print of cancellation terms, travel insurance, and the true implications of booking through third-party OTAs. Next, it was surely hard to watch as co-workers from operations...
Avison Young Shares Q2 2020 Insights
Avison Young | May 4, 2020
Avison Young Principal Keith Thompson (based in Atlanta) discusses Q2 2020 trends in the hospitality market. ...
Ashford Group of Companies to Return PPP Funds
Ashford Group | May 4, 2020
DALLAS -- May 4, 2020 -- The Ashford Group of Companies announced today that all of its companies, including Ashford Inc. (NYSE American: AINC), Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust"), and Braemar Hotels & Resorts Inc. (NYSE: BHR) ("Braemar"), will return all funds provided by the Small Business Administration's ("SBA") Paycheck Protection Program ("PPP") due to the agency's recently changed rules and inconsistent federal guidance that put the companies at compliance risk. Federal Government assistance is required to repair the most significant damage in history to U.S. hotels and hospitality businesses cause...
Commingle:Engage Offers Hotel Business Recovery Marketing Services
Lodging Interactive & Commingle:Engage | May 4, 2020
PARSIPPANY, NJ – May 4, 2020 – Commingle:Engage, the hospitality industry's premier provider of full-service social media marketing and guest reputation management services today, announced the launch of its hotel business recovery marketing services aimed to assist hotels with their re-opening and recovery stages. Commingle:Engage is providing ‘done for you’ multifaceted hotel business recovery marketing services for even the smallest of properties with plans starting at just $525 per month. “As our country begins to re-open and the hospitality industry moves towards the recovery phase, properties will need to effectively commun...
Wyndham Hotels & Resorts Launches New “Count on Us” Initiative to Build Confidence Among Guests and to Support Franchisees
Wyndham Hotels & Resorts | May 4, 2020
PARSIPPANY, N.J., May 4, 2020 -- Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched "Count on UsSM," a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.S. hotels. Launch of the new initiative follows dialogue and collaboration with Wyndham franchisees, members of its Franchise Advisory Councils, leading industry partners, and ke...
U.S. Travel Industry Releases Guidance for “Travel in the New Normal”
U.S. Travel Association | May 4, 2020
WASHINGTON -- May 4, 2020 -- Following a collaboration between medical experts and a broad array of businesses and organizations, the U.S. travel industry submitted to the White House and governors a document containing detailed guidance for travel-related businesses to help keep their customers and employees safe as the country emerges from the COVID-19 pandemic. Entitled "Travel in the New Normal," the document describes vigorous measures the travel industry will follow to reduce the risk of COVID-19 and help to communicate across each and every step of a traveler's journey. The goal: to allow travel to safely resume as states and munic...
AHLA Releases Industry-Wide Hotel Cleaning Standards Through “Safe Stay” Initiative
AHLA | May 4, 2020
WASHINGTON, D.C. – May 4, 2020 –The American Hotel & Lodging Association (AHLA) today introduced Safe Stay, an industry-wide, enhanced standard of health and safety protocols designed to prepare America’s hotels to safely welcome back guests and employees as the economy reopens. Safe Stay represents the top priority for the industry, the health and safety of guests and employees. The standards of Safe Stay were developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting a...
PurpleCloud Donates Free Covid Response (CR) Task Platform to Provide Hotels With Enhanced Cleaning and Safety Protocols
PurpleCloud | May 1, 2020
Atlanta, May 1, 2020 - PurpleCloud today announced the release of PurpleCloud CR (Covid Response), a streamlined free version of its hotel task optimization platform, designed to help hospitality organizations meet today’s enhanced cleaning and safety protocols. PurpleCloud Technologies CEO and Co-Founder Adria Levtchenko made the announcement. PurpleCloud CR is pre-loaded with expert materials to help hospitality teams jumpstart housekeeping programs, which will be especially useful as hotels ramp up occupancy or reopen in the future. The platform includes comprehensive training materials that operate on tablets, smartphones or computer...
Web Traffic Shows Early Signs of Positive Trend Across All Regions
Sarah McCay Tams | May 1, 2020
By Sarah McCay Tams, Director of Content, EMEA at Duetto The latest edition of our bi-weekly Pulse Report published earlier today, providing hoteliers from around the world with a snapshot on key market metrics for April 6-19. Providing an in-depth look at On the Books, New Bookings, Cancellations and Web Traffic data, the latest edition of the Report included the latest demand signals for Latin America as well as APAC, EMEA and North America. The Duetto Team added the Latin American data to the report following suggestions from subscribers. “We added Latin America into our second iteration of the Pulse Report because we got a r...
Social Distancing: Short and Long-Term Implications for the Foodservice Industry
Hospitality Insights | May 1, 2020
How social distancing is impacting the foodservice industry, and what new trends and innovations operators can expect to see in the coming weeks, months and years. Social distancing: not just a trend, but a new pattern In light of the COVID-19 pandemic, government-mandated closures and social distancing measures have heavily impacted the foodservice industry on a global level, forcing many businesses to re-strategize as they fight for short-term survival. But what will happen in the long run? Experts predict that the new containment measures – and in particular, social distancing – will last well beyond the next few weeks, as government...
Consumer Interest in Travel Categories Remains Significantly Lower
Comscore | May 1, 2020
Visitation to travel sites 55-65 percent lower than volumes during week of February 3, 2020 RESTON, Va., May 1, 2020 -- The latest insights from Comscore (Nasdaq: SCOR), a trusted partner for planning, transacting and evaluating media across platforms, shows that consumers are seemingly still not ready to think about travel plans amid the ongoing COVID-19 pandemic. The continuing depressed visitation volume has also translated to a downward trend in consumer spending on travel. Overall, Comscore observed a 43 percent year over year drop in desktop travel spending for the month of March 2020, despite the fact that the ...
COVID-19 Outbreak Has Jeopardized UK Hospitality Sector, Says GlobalData
GlobalData | April 30, 2020
The COVID-19 outbreak has caused mass cancellation of corporate events, international congress meetings, sports and social events. International travel bans in addition to the UK’s lockdown and social distancing measures are expected to severely impact the hospitality industry in the UK, says GlobalData, a leading data and analytics company. The hospitality and leisure industry contribute 5% of national GDP and accounts for 10% of employment in the country, according to UKHospitality. The main tourism source markets for the UK are major European countries including Belgium, France, Germany, Ireland, Italy, Spain, the US and Australia. Th...
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