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Hospitality Financial and Technology Professionals | June 25, 2024
Industry Happenings
Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
Raj Singh | February 21, 2019
By Raj Singh, CEO, Go Moment Across the country, casinos and resorts are being disrupted by innovative, connected, "always-on" technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google's Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of this kind of connectivity has created "rapid, cultural shifts and changed the way people expect things from their brands." This has created "more curious, demanding, and impatient consumers." In Las Vegas today, only 34% of casino revenue co...
Why Coworking Is Coming to Hotels
February 21, 2019
It's not just offices that are adapting to new, flexible ways of working and an increasingly mobile workforce. Growing numbers of hotels are also looking to get involved in the flexible space boom, transforming underused spaces in communal areas or outdated business centers into modern, vibrant coworking spaces. The Virgin hotel in Chicago has a monthly membership model for its coworking space, the Virgin Commons Club, which includes a bar, private meeting areas, free drinks, a library, Wi-Fi and wireless printing. The lobby of the Ace Hotel in New York attracts coworkers with its plentiful outlets, communal tables and a lobby bar that ...
IHG Signs Management Agreement With Indroyal Hospitality for Crowne Plaza Amaravati
IHG | February 21, 2019
InterContinental Hotels Group (IHG), one of world's leading hotel companies has signed a Management Agreement with Indroyal Hospitality Services Pvt Ltd for Crowne Plaza® Amaravati. The 300 rooms hotel will be the first IHG hotel in the city and is expected to be operational by 2024. Amaravati, the soon to be capital of Andhra Pradesh is being rapidly developed as a world class city and is expected to attract high-value manufacturing and service industries, creating strong economic growth opportunities in the years to come. Connected to the major cities in India by land, rail and air through its neighbouring city of Vijaywada, Amara...
DKN Hotels Partners With ProfitSword to Create Seamless Data Management and Transfer Process
ProfitSword LLC | February 21, 2019
California-based hotel management company leverages ProfitSage solution to ensure automated and efficient transferal of data from multiple PMS platforms to proprietary accounting system Irvine, Calif. – February 21, 2019 – ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by DKN Hotels, one of California's premier hotel management companies. Providing hotel management, development and building services, DKN Hotels currently oversees more than 10 properties and now with the integr...
Wild Dunes Resort Undergoing Expansion With Addition of Luxury Boutique Hotel and Resort Amenities
Wild Dunes Resort, A Destination Hotel | February 21, 2019
ISLE OF PALMS, S.C. -- Construction is underway to expand Wild Dunes Resort, the acclaimed 1,600-acre oceanfront resort on South Carolina's Isle of Palms, with the development of a 153-room boutique hotel, new meeting and event space and an array of amenities. The architectural design of the resort additions will complement the existing AAA Four Diamond rated 93-room Boardwalk Inn and The Village at Wild Dunes guestrooms and suites to offer exceptional accommodations and a memorable resort experience, conveniently located just 30 minutes from historic downtown Charleston. "The new hotel and amenities at Wild Dunes builds on the attribut...
It’s Black Diamond Time at The Lodge at Spruce Peak With dormakaba BLE Enabled RFID Electronic Locks
dormakaba | February 21, 2019
East Coast Five-Star Ski Resort Uses Quantum RFID Key Fobs and Mobile Access for a Secure Guest Experience MONTREAL, QC, CANADA – February 21, 2019 – It's time to ski. When winter travelers want to go carving they head up to the East Coast's only Five-Star ski-in ski-out destination, The Lodge at Spruce Peak in Stowe, Vermont. With thousands of vertical feet of groomed slopes and a dozen lifts, The Lodge at Spruce Peak is a premier resort that offers luxury accommodations and amenities. That is why it installed dormakaba's Saflok Quantum BLE-enabled RFID electronic door locks to make hospitality smart and secure. dormakaba ...
Nobu Hotel Palo Alto Undergoing Multimillion-Dollar Phased Transformation and Rebranding
February 21, 2019
PALO ALTO, Calif. (Feb. 21, 2019) – Nobu Hotel Palo Alto is currently undergoing a multimillion-dollar phased renovation, set to debut as an official Nobu Hotel and restaurant in early 2020. Unveiling a completely brand-new hotel following the transformation, it's set to be Silicon Valley's most anticipated hotel opening. The 73-room boutique property is elevating its façade, reception and arrival experience, wellness offerings, meeting venues and amenities, guest rooms and adding a two-story signature restaurant to reflect the world-renowned standards of Nobu Hospitality with the addition of a 24-hour in-room Nobu dining m...
Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests
Adam Hoydysh | February 21, 2019
By Adam Hoydysh, Vice President of Hotel Sales at Plum When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay, hoteliers must pay mind to a number of factors and touch-points. What matters most to guests? Is it the property itself? Is it the local experience? Is it the room? Do they crave a more high-tech experience, or traditional high-touch service? What inspires guest loyalty in 2019? Within the modern hospitality climate, hotels are expected to offer a balance between high-tech and high-touch service, a personalized experience with data-backed insights, a share-worthy property aesthetic, ...
Muy’Ono Hospitality Assumes Management of The Placencia Resort
February 21, 2019
Austin, Texas (February 21, 2019) – Muy'Ono Hospitality, an innovative management company for resorts and tour operators in Belize, announced today that it has assumed management of The Placencia Resort. Ideally situated along the Maya Beach coastline in Southern Belize, the 90-room resort is just a short journey away from the quaint village of Placencia, and perfectly positioned to provide access to both jungle and ocean adventures. Providing an all-encompassing vacation experience, the property boasts a picture-perfect pool with swim-up bar and a pristine, private beach. Guests also enjoy various dining options, tennis courts, a...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: February Edition
HEBS | February 21, 2019
By Margaret Mastrogiacomo, EVP Strategy This month, the latest digital innovations include Facebook allowing Page owners to participate in Groups, new video advertising opportunities through Amazon, and asymmetrical layouts making a splash in website design. From SEO to design, discover the top five things you need to know now in hotel digital marketing. SEO: Google+ is officially shutting down and all web integrations should be removed. Google+ will officially shut down on April 2, 2019 and Google+ social sharing buttons will stop working. Google sent notifications to publishers that have Google+ buttons or any web integrations with G...
The Great Connector: The Hotel Mobile App
David Millili | February 21, 2019
By David Millili, CEO of Runtriz The era of engagement. The digital age. Social media revolution. A lot of terms describe the time we're living in, but what they all have in common is connection. The idea of creating connection goes far beyond the business side of our lives. We hear it everywhere that creating connections with friends, loved ones, and community will sustain us—and those around us. And though some will say technology gets in the way when we're glued to mobile phones, for instance, there's no doubt that technology has allowed us to scale up our connections, both professionally and personally, in never-before-seen wa...
Now Available: The Q1 2019 Hotel Marketer’s Whitepaper
HEBS | February 21, 2019
Now available for viewing and download, the Q1 2019 Hotel Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong digital presence. The whitepaper takes a deep dive into strategies that will help to reach different audiences. Read the whitepaper to learn about: What's Trending: Stay in the loop with the must-know trends of the quarter including the new redesign of the Google Hotel local pack, Pinterest launching traveler personas to help advertisers reach their best audience, and advances in voice search with the Google Assistant. From the Design Studio: Get in...
Livist Resorts Group ‘s First Petchabun, Thailand Luxury Designer Boutique Resort Unveils
Livist Resorts | February 21, 2019
FOR IMMEDIATE PRESS RELEASE Bangkok, Thailand. Livist Resorts Group, owned by the D Living Properties Co., Ltd, is an ultimate luxury design boutique minimalist design resorts brand revealing its first property Livist Design Resort Pechabun, the first 5 stars luxury urban design boutique resort to be open in Petchabun, City of the Mist, Northern Thailand is schedule for soft opening by November 2019. The first sustainability five star luxury design boutique resort set to be the benchmark of Petchabun Province, Kingdom of Thailand. The resort is a modern minimalist design" stylist designer and innovative small luxury boutique design...
Evaluating Housekeeping in Minutes per Room
Larry Mogelonsky | February 20, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) While you may know your operations so thoroughly that you can trust your intuition to prudently guide your next move, we have now found ourselves in the age of measurement and analytics, letting us fall back on the data to make sound inferences to hone each and every task. Just as you would evaluate your rooms in terms of RevPAR or your guests in terms of RevPAG, there's another metric for your housekeeping department that can help give a reliable snapshot of the current state and where improvements are needed. As many executive housekeepers and management companies that already use...
Convention Center Headquarters Hotel Openings – Nine Cases in Point
Erich Baum | February 20, 2019
Erich Baum Openings of hotels with 700+ rooms are rare events in even the most first-tier urban locations. Such openings are usually associated with the operations of a major convention center. These properties are typically referred to as headquarters hotels due to their unique capacity to function as the primary lodging option for large citywide conventions. This article looks back at nine headquarters hotel openings over the past 16 years as a means of illuminating the rate at which such hotels are absorbed and examining the impact such properties have had on their competitive sets. (The competitive sets were defined by HVS in the co...
Milestone Inc. to Attend Preferred Global Conference in Monaco, Feb 25 – 28, 2019
Milestone | February 20, 2019
Silicon Valley, CA (February 20, 2019) – Milestone Inc. announced today that it will be attending the Preferred Hotels Global Conference in Monaco on February 25 to the 28th. Milestone will be on site with a booth and will be available for Preferred member Hotels to discuss digital marketing strategies and to showcase its recently announced Presence Cloud digital marketing suite. Milestone has helped many independent and branded luxury hotels to create and/or expand their online digital presence. Over the years Milestone websites and digital solutions have won over 400 awards for hotels from around the world, including 2018's Sear...
Davidson Hotels & Resorts Assumes Management of 302-Room Hilton Denver Inverness
Davidson Hotels & Resorts | February 20, 2019
ATLANTA, Feb. 20, 2019 -- Leading hospitality management company, Davidson Hotels & Resorts, has been awarded the management contract for the 302-room Hilton Denver Inverness. The full-service hotel and conference center near the Denver Tech Center is the management company's second property in the Denver area. "There is a new energy in Denver with a young, entrepreneurial spirit that matches our high-touch, personalized service and progressive approach," said Thom Geshay, chief operating officer, Davidson Hotels & Resorts. "With our deep experience in the conference center space and strategic acceleration in ...
Choice Hotels Partners With NIAM Investments to Develop 119-Room Cambria Hotel in Spartanburg, S.C.
Cambria Hotels | February 20, 2019
ROCKVILLE, Md., Feb. 20, 2019 -- Choice Hotels International, Inc. (NYSE: CHH) has signed an agreement with NIAM Investments to develop a six-story, 119-room Cambria Hotel in Spartanburg, S.C. The upscale hotel is slated to open in summer 2020. Located at 167 N. Church St., the new Cambria Hotel will be in the heart of downtown Spartanburg, near several corporate headquarters, including Denny's, Milliken & Company, and JM Smith Corporation, as well as the world's largest BMW manufacturing facility. The hotel is a short distance from local attractions like the Chapman Cultural Center, Spartanburg Art Museum, Ballet Spartanbur...
Dr. Bryan K. Williams Selected as Keynote Speaker for Les Clefs d’Or Canada Congress in Banff
Bryan K. Williams | February 20, 2019
Washington DC (February 20, 2019): Les Clefs d'Or Canada recently held its 12th National Congress in stunning Banff, Alberta. The Congress welcomed elite concierges and travel professionals from throughout Canada for a 4-day event to Engage, Educate and Elevate. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of their guests. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees...
Hilton Signs With Parks Hospitality to Develop Two Hotels in Cancún and Monterrey
Hilton Hotels & Resorts | February 20, 2019
CANCÚN and MONTERREY, Mexico and MCLEAN, Va. - Hilton (NYSE: HLT) today announces the signings of the first Canopy by Hilton in Mexico with Canopy by Hilton Cancún La Isla, and the first Hilton Hotels & Resorts property in Monterrey with Hilton Monterrey Valle Oriente. Developed by PARKS HOSPITALITY and managed by Hilton, the properties are set to open in late 2019 and late 2021, respectively. Located in two of the market's most high-end neighborhoods, the properties will add approximately 375 rooms to the global hospitality company's portfolio of more than 60 hotels and more than 10,000 guestrooms in Mexico. "With Mex...
Oxygen Hospitality Acquires Wyndham Garden Phoenix Midtown; Renovation Planned
Oxygen Hospitality Group | February 20, 2019
Phoenix, Ariz., Feb. 20, 2019 -- Oxygen Hospitality Group, Inc., an owner-operator hospitality management company, today announced it has made its foray into the Phoenix hospitality marketplace with the acquisition of the Wyndham Garden Phoenix Midtown, for an undisclosed amount. Located opportunistically just north of the burgeoning Phoenix downtown area off the city's main thoroughfare of Central Avenue and Osborn Road, the 6-story, 160-room property marks the Company's first Arizona acquisition. Purchased by Hotel Oxygen Midtown LLC, Oxygen Hospitality plans a multimillion-dollar property renovation that will elevate it as a full-ser...
Green Lodging News Launches Green Suppliers Spotlight E-blast
Green Lodging News | February 20, 2019
ODESSA, FLA.—February 20, 2019—Green Lodging News, lodging's leading environmental news source, announces the launch of Green Suppliers Spotlight, an e-blast to more than 20,000 subscribers that features the lodging industry's leading green products and services. The e-blast will feature multiple vendors—unlike the current Green Supplier Spotlight that allows one supplier to "own" the Green Lodging News subscriber list for one e-blast. (Click here for a Green Suppliers Spotlight sample.) Green Suppliers Spotlight will be published weekly on Thursdays beginning in March to general managers, owners, management companies,...
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
ALICE | February 20, 2019
Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, staff at the South Congress Hotel communicated primarily via Google Hangouts. While a useful consumer app, Hangouts is not optimized for integrated communication on such a large o...
Lisbon Hotel Market – Europe’s Miracle Baby Maturing
Dayk Balyozyan | February 19, 2019
By Dayk Balyozyan, Sophie Perret Lisbon is the capital of Portugal and one of the oldest cities in Europe in a region with approximately 3 million inhabitants. The city offers a variety of cultural, architectural and business-related attractions. The Estoril coast (west of Lisbon) – which includes Estoril, Cascais and the historic town of Sintra – is home to numerous leisure attractions. Lisbon hosted Expo 98 and the 2004 European Football Championship, which gave the country new international exposure. Portugal held the EU presidency in 2007, putting Lisbon on the map as a business and conference destination. With its pleas...
