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Industry Happenings
Please Use the “F” Word!!
Roberta Nedry | May 8, 2018
By Roberta Nedry Relax! Not that 'F' Word! This 'F' stands for Feelings, which are critical to any service interaction or guest experience and they must be front and center to make meaningful emotional connections. Whose feelings you might ask? Yours, theirs and ours!!! How you perceive your guests are feeling as they arrive, experience and depart can make a powerful difference in the feelings they remember. Once that perception is made, the next step is how to respond and deliver behaviors that will make those feelings positive. How can hospitality leaders orient their teams to do this and deploy an "F" word strategy for each touchpoin...
Gurney’s Resorts Adds The 107-Room Montauk Yacht Club Resort & Marina to Portfolio; $13 Million Renovation Planned
May 8, 2018
New York, NY (May 8, 2018) – Gurney's Resorts announces the addition of The Montauk Yacht Club Resort & Marina, an institution in the destination, as the brand's second property in the Hamptons. George Filopoulos of Metrovest Equities and Lloyd Goldman of BLDG Management, owners of Gurney's Montauk Resort & Seawater Spa, purchased the Montauk Yacht Club and are leading the transition of the property. Known as Gurney's Montauk Yacht Club & Resort moving forward, this is the third property for the Gurney's brand, which expands its footprint in Montauk and is steadily expanding and becoming synonymous with classic coastal...
The Iconic Hôtel Martinez Reopens in Cannes, Joining The Unbound Collection by Hyatt
The Unbound Collection by Hyatt | May 8, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the grand reopening of Hôtel Martinez, Cannes as part of The Unbound Collection by Hyatt, following major renovations and a complete redesign. Located on Boulevard de la Croisette, the 409-room hotel is one of the most recognizable hotels on the French Riviera, rich in culture and history. As part of a collection of unique and independent properties, this iconic landmark from the 1930s has played host to some of the world's most distinguished guests, offering the perfect location to enjoy Cannes, including the Palais des Festivals. Every aspect of the hotel-wide redesign ...
MCR Acquires Hilton Garden Inn Cincinnati Northeast in Loveland, Ohio
MCR | May 8, 2018
NEW YORK – May 8TH, 2018 – MCR, the seventh largest hotel owner-operator in the United States, today announced that it has acquired and will manage the 84-room Hilton Garden Inn Cincinnati Northeast in Loveland, Ohio. Located in the center of the Northeast Cincinnati Business corridor off Interstate 275, the Hilton Garden Inn Cincinnati Northeast is just 20 miles from downtown, home to major corporations including International Paper (NYSE: IP), Siemens, Tata Consultancy Services, Hershey, Nestle and Kellogg's. Hotel guests can drive two miles to the Oasis Golf and Conference Center, an 18-hole course designed by the late Wo...
MAXX Hotel GmbH Founded and Robert Boller Appointed Managing Director
MAXX | May 8, 2018
Frankfurt am Main, 8 May 2018 MAXX by Steigenberger was launched in March as the fourth brand under the Deutsche Hospitality umbrella. The aims are to enhance the group's portfolio and to contribute to growth by adopting a franchise-friendly approach and by offering flexible standards with regard to aspects such as destination and location. The main formal prerequisites that will enable all of this to take place have now been established. A limited company has been set up under the name of MAXX Hotel GmbH, and a managing director has also been appointed. Robert Boller will head up MAXX with immediate effect as managing director. He has ...
Playa Hotels & Resorts Promotes Howard Tanenbaum to Senior Vice President of Sales
Playa Hotels & Resorts | May 8, 2018
Ft. Lauderdale, Fla. (May 8, 2018) – Playa Hotels & Resorts (NASDAQ: PLYA, "Playa"), the leading owner and operator of all-inclusive resorts in Mexico and the Caribbean, is pleased to announce the recent promotion of Howard Tanenbaum to Senior Vice President of Sales. Tanenbaum assumes the position during a period of rapid growth for Playa Hotels & Resorts. In his new role, Tanenbaum will continue to play an essential part in building and expanding Playa's global sales divisions. In addition to leisure travel and the meetings & incentive business, he will also oversee all sales efforts for Playa's Hyatt Zilara and Hyat...
Is Your Hotel Selling Rooms or Experiences?
Kate Bielamowicz | May 8, 2018
By Kate Bielamowicz Selling "experiences" is the key to influencing potential guests when they first consider taking a trip. When travelers are looking for early inspiration, they're not focused on hotel rooms. They're motivated by the prospect of exciting experiences that chime with their personal interests. As a result, marketing efforts need to be pitched accordingly. When targeting people in the inspiration phase of travel, it's important not to try and sell them rooms and amenities. Instead, hotels should focus on promoting their destination and rewarding travel moments. How travel experiences influence the customer booking journey...
Hotel VIA Creates Contemporary Aesthetic With Solutions From ASSA ABLOY Hospitality and KEYPR
ASSA ABLOY Hospitality | May 8, 2018
Newly-constructed San Francisco hotel brings technology and innovation together with solutions from top hospitality technology providers Stockholm – May 8, 2018 – ASSA ABLOY Hospitality, along with KEYPR®, is announcing the successful implementation of several innovative technologies at Hotel VIA in San Francisco. The first newly-constructed hotel in San Francisco since 2008, Hotel VIA has installed and is using ASSA ABLOY Hospitality's VingCard Essence electronic door locks, Visionline locking system and the ASSA ABLOY Hospitality Mobile Access solution, which is available to Hotel VIA guests through KEYPR's customized ...
HSMAI Names 2018 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree
HSMAI | May 8, 2018
(McLean, VA, May 8, 2018) The Hospitality Sales and Marketing Association International (HSMAI) will honor Robert G. Cross with its Vanguard Award for Lifetime Achievement in Revenue Management and has named Cassandra Bond and Derek Brewster 2018 Revenue Management Professionals of the Year. The three revenue management executives will be celebrated during HSMAI's upcoming Revenue Optimization Conference (ROC) Americas in Houston, June 19–20, 2018. Cassandra ("Cassie") Bond, CRME, CHRM, regional vice president of revenue management for Chesapeake Hospitality, will be recognized as HSMAI's 2018 Corporate Revenue Management Professi...
Small Inn Is Big on Guest Engagement With Intelity
Intelity | May 8, 2018
Mobile app powered by Intelity is improving communications and streamlining check in at the Jackson's Falls Country Inn in Milford, Canada [Orlando, Fla. — May 8, 2018] — This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out. "Jackson's Falls Country Inn is a small family business," said Lee Lewis,...
5 Top Problems With Un-Managed AV Services
Jeff Loether | May 8, 2018
A new hybrid SaaS solution is coming that will serve as the next generation of managed AV services By Jeff Loether Technology is driving all aspects of our lives. In the meetings environment, it is playing a role more important than ever before. Just look at AAA's new Diamond Rating Guidelines for Lodging; the better the event technology, the higher the Diamond Rating AAA will bestow. To be ranked as a four diamond "Refined" hotel, a property must have an "ample variety of meeting rooms" with the "latest technology." To receive a five diamond "Ultimate Luxury" designation, the criteria isn't much different for the event space – th...
Chartres Lodging Group and Kokua Hospitality Select Aptech for Business Intelligence, Budgeting/Forecasting, Enterprise Accounting
Chartres Lodging Group, LLC | May 8, 2018
Going to BITAC May 15 – 17, 2018? You can meet with Aptech's team at the Innisbrook Resort in Tampa, FL Execuvue® BI, Targetvue Budgeting/Forecasting and PVNG Enterprise Back Office will Support By-The-Numbers Decision Making and Reporting PITTSBURGH – May 8, 2018 – Aptech Computer Systems announced Chartres Lodging Group, LLC and Kokua Hospitality, LLC have selected Aptech's suite of financial solutions; Execuvue Hospitality Business Intelligence, Targetvue, and PVNG to streamline the companies' data collection, analysis, forecasting, and reporting processes. Chartres Lodging Group, an investment and advisory comp...
Duetto, Mews Systems Announce Technology Partnership
Mews Systems | May 8, 2018
Seamless integration enables Duetto to provide Open Pricing, advanced segmentation and more to Mews' PMS users San Francisco, May 8, 2018 — Duetto, hospitality's only Revenue Strategy Platform, and Mews Systems, provider of intuitive cloud-based property management systems (PMS) that is revolutionising hospitality tech, have today announced a technology integration that enables Mews customers to connect into Duetto's Open Pricing application, GameChanger. Mews Systems offers hotels, hostels and multi-property groups a range of solutions to help streamline operations and improve the guest experience, all courtesy of its unique ...
Fairfield Inn & Suites Hotel Opens In Greenville, North Carolina
The Sage Agency | May 8, 2018
The 73-room Fairfield Inn & Suites by Marriott in Greenville, North Carolina is now open for business with its smart, inventive public space and guest room design, and its bright and inviting décor. Located at 908 Moye Boulevard, the Fairfield Inn & Suites Greenville will operate as a Marriott franchise, owned by Bristol Hospitality and managed by Chase Hotel Group both of Erie, Pennsylvania. Whether traveling for business or leisure, the Fairfield Inn & Suites Greenville offers guests convenient access to Vidant Medical Center, East Carolina University, the Greenville Museum of Art, Uptown Brewing Company and River P...
Arlo Hotels Appoints Bassim Ouachani as General Manager of Arlo SoHo
Arlo Hotels | May 7, 2018
NEW YORK (May 7, 2018) -- Arlo Hotels, an independent, four-star lifestyle hotel brand, has appointed Bassim Ouachani as General Manager at Arlo SoHo. Ouachani brings more than 18 years of hospitality experience to this role, which was a natural progression from his previous position as Director of Operations at Arlo SoHo. As General Manager, Ouachani will manage all hotel operations to ensure profitability, efficiency and positive guest experience. He will also lead staff training and development initiatives to ensure compliance of brand standard operating policies. Through his past experiences in the industry, Ouachani has become well...
HMC Assumes Management of Newly Renovated Holiday Inn Express® Memphis, TN
Hospitality Management Corporation (HMC) | May 7, 2018
Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of the Holiday Inn Express® Memphis East 1-240 to the company's list of managed properties. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third-party privately held hotel management corporations. The hotel is conveniently located minutes from the city center and only 7 miles from Memphis Int...
Three Ways to Create a Unique Learning Experience
The National Conference Center | May 7, 2018
Announcing The National Conference Center's "Learning Experience Package" Leesburg, Virginia, May 2018 … The National Conference Center, the largest conference center on the East Coast, is a leader and enabler in learning, development and training meetings. The National enhances the learning experience by offering value-add amenities to meetings held on any of the following Learning Experience HOT dates, for the day or the week of: June 3 | July 8 | August 5 | September 5 The National's "Learning Experience Package" includes the Complete Meeting Package (CMP), an inclusive per person charge for the critical components of meeting ...
Midas Hospitality Partners With Nexgen Hotels to Manage Recently Opened Four Points Mt. Prospect, Illinois
Midas Hospitality | May 7, 2018
(St. Louis, Mo., May 7, 2018) Four Points Mt. Prospect recently opened at 2200 Elmhurst Rd. in Mt. Prospect, Illinois. The 50,000-square-foot three-story hotel includes 93 rooms and features an onsite traditional American cuisine restaurant, fitness and business centers, and an indoor pool and spa. Nexgen Hotels purchased the hotel for $5,150,000 and made renovations totaling $3,200,000 to convert the hotel into a Four Points by Sheraton. Renovations included new guestrooms and bathrooms, an addition of a restaurant and bar, a fitness center expansion, new lobby, and exterior work. Nexgen Hotels, a hotel development and management compa...
Omni Hotels & Resorts Appoints Cara Banasch as Vice President of Sales
Omni Hotels & Resorts | May 7, 2018
DALLAS (May 7, 2018) – Omni Hotels & Resorts is pleased to announce the appointment of Cara Banasch as vice president of sales effective May 21, 2018. Banasch will lead all field and global sales teams and will be responsible for creating and implementing revenue-generating strategies across the entire luxury hotel brand. Banasch will report to Daniel Surette, senior vice president of sales and marketing for Omni Hotels & Resorts. "Cara's experience, dedication and passion make her well poised for success within the Omni family," said Surette. "Her exceptional record of accomplishments and extensive hospitality knowledge w...
Rezidor Hotel Group AB (publ) Renames to Radisson Hospitality AB (publ)
Radisson Hospitality AB | May 7, 2018
Brussels/ Stockholm - May 7, 2018 - At the 2018 Annual General Meeting in Stockholm, Sweden, the shareholders resolved to change the name of the company from Rezidor Hotel Group AB (publ) to Radisson Hospitality AB (publ) by amending the company's articles of association. The new articles of association has now been registered with the Swedish Companies Registration Office (Sw. Bolagsverket), and published on the company's website www.rezidor.com (to change to www.radissonhospitalityab.com). "The name change is a strategic and conscious move to align our businesses worldwide, our global portfolio of hotels and brand architecture around ...
Style in Small Spaces: Japan’s Next Generation of Capsule Hotels
JLL Real Views | May 7, 2018
By Serene Lim Capsule hotels in Japan were once the domain of salarymen looking for a cheap, fuss-free spot to crash after a late night. But a new crop of guests has helped spur their resurgence, with growing numbers of novel and upmarket versions opening in the last year. The capsule hotel – also known as a pod hotel – provides simple little rooms with single size mattresses measuring around 1.2 meters wide, two meters long and one-meter high. They first became popular during the 1980s and 90s with local businessmen. The new versions have broken the mold – think communal lounges with complimentary drinks and massage c...
Now Available for Download: HEBS Digital’s GDPR Whitepaper
HEBS Digital | May 7, 2018
At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change. Download the GDPR Whitepaper: What Hotels Need to Know and How to Prepare to learn about: What the GDPR is: Get familiar with the new data protection and privacy regulation affecting EU citizens. The Most Important Changes that Come with the GDPR: Discover the most important chang...
Hospitality Financial Leadership: Beverage Cost or Contribution Margin?
David Lund | May 7, 2018
By David Lund We all heard about it every month. The beverage cost! And it usually was not very pretty. Seemingly always too high, and it typically created lots of finger pointing and much pontificating. Beverage cost was always a slightly complex beast and often misunderstood. That was largely because this poor cousin to food cost was shrouded in a bit of mystery and mystique, like a secret lost cocktail recipe. Let's have a closer look at the black sheep of the family. Many people are simply confused by beverage cost and, while it is an important standard to maintain, the real game to understand is contribution margin. What makes the ...
Shaner Italia S.R.L. Forms Joint Venture With Athens, Greece-Based CS Hospitality
Shaner Hotel Group | May 7, 2018
STATE COLLEGE, Pa., May 7, 2018–Officials of Shaner Italia, S.R.L, a division of The Shaner Hotel Group focused on owning and operating hotels in Europe, today announced the formation of a joint venture with Athens, Greece-based CS Hospitality to expand their hotel operations in Greece and Cyprus. By combining both operators' expertise and sophisticated operational procedures, the partnership will offer global and professional operating support to high-end hotels and resorts in the region. Andreas Contos, CEO of CS Hospitality, and Stella Sarantidou, COO heading operations, bring with them over 30 years of international experience...
