HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
Hospitality Financial and Technology Professionals | June 25, 2024
Industry Happenings
Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create ‘Personal
Maestro PMS | March 7, 2018
Maestro's GEM, Guest Experience Measurement, Empowers Guests with Social Voice, Strengthens Service and Operations Markham, Ontario – March 7, 2018 – Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it – thanks to GEM. GEM is Maestro's integrated Guest Experience Measurement system, an online mobile guest feedback solution that gives independent operators real time visibility into wh...
Fairmont Scottsdale Princess Appoints Grant Lessard Director of Well & Being Spa
Fairmont Scottsdale Princess | March 7, 2018
SCOTTSDALE, Ariz. (March 7, 2018) – Grant Lessard has been named director of Well & Being Spa, an award-winning, 44,000 square-foot resort spa at the Fairmont Scottsdale Princess. He is also a member of the resort's Executive Committee. A collaborative hire between Well & Being's spa management company Trilogy Spa Holdings and the Fairmont executive team, Lessard joins the Fairmont Scottsdale as a seasoned professional in the industry, with 30 years of experience in spa management. In this new role Lessard will oversee daily spa operations, working with the resort management team to provide a seamless guest experience whil...
Agilysys Solutions Selected by The Summit Hotel, Cincinnati to Optimize Efficiency and Enhance the Guest Experience
Agilysys | March 7, 2018
InfoGenesis® POS and rGuest® Pay Solutions to be Implemented at New Hotel ALPHARETTA, GA. — March 7, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Summit Hotel in Cincinnati will implement Agilysys' award-winning solutions InfoGenesis® POS and rGuest® Pay for point of sale and payment processing. Scheduled to open in spring 2018, the new property will rely on Agilysys' solutions to help ensure the security of guest payment information while delivering an outstanding guest experiences from day one. The Su...
IDeaS Integrates Voice Control With Revenue Management Technology for Ultimate Productivity
IDeaS | March 7, 2018
ITB Berlin: IDeaS Revenue Solutions Debuts Hospitality's First Voice-Driven Revenue Management Platform Tweet this: @IDeaS_RevOpt features first voice interaction for #RevenueManagement platform at @ITB_Berlin. Hall 8.1 Booth 110. BERLIN – March 7, 2018 – Voice interaction and smart speakers are shifting the paradigm on how people interact with their technology at home, and many businesses are scrambling to adopt this same technology in the workplace to drive efficiency and productivity. A key challenge in the adoption of voice technology is the integration with existing legacy platforms and tools. IDeaS Revenue Solutions ...
HO[S]TELOFFER.ONLINE to Demonstrate Its Innovative Hotel Sales Proposal Software at ITB Berlin 2018
HO[S]TELOFFER.ONLINE | March 7, 2018
After a successful presence at the Travel Technology Europe Show 2018 in London, where HO[S]TELOFFER.ONLINE launched its innovative hotel sales proposal software, the company will be meeting its potential customers at ITB Berlin from 7 to 11 March 2018. ITB Berlin, the World's Largest Travel Trade Show®, where HO[S]TELOFFER.ONLINE has a stand for the first time, is expected to attract numerous celebrities and industry experts. The official inauguration ceremony will also include a speech by Federal Chancellor Dr. Angela Merkel. This year at ITB Berlin, the stand of HO[S]TELOFFER.ONLINE is located in Hall 7.1c 121, the shared area un...
San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience
ALICE | March 6, 2018
San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge sof...
Lightstone Celebrates Topping Out of 349-Room Moxy Chelsea Hotel in New York City
Lightstone | March 6, 2018
NEW YORK, March 6, 2018 -- Lightstone, a national real estate investor/developer, announced today the topping out of construction at a 349-key Moxy hotel on West 28th Street in Manhattan's Chelsea neighborhood. The hotel is the second of four Moxy hotels Lightstone is developing in New York City in partnership with Marriott. Lightstone broke ground on Moxy Chelsea in summer of 2016, and the hotel is set to open this fall. Moxy Chelsea comes on the heels of the highly successful opening of the 612-key flagship Moxy Times Square hotel, which opened its doors to travelers in fall 2017. Moxy Times Square has quickly established itself a...
Deutsche Hospitality Launches New Upscale Brand, MAXX by Steigenberger
MAXX by Steigenberger | March 6, 2018
Frankfurt am Main, 6 March 2018 Deutsche Hospitality is presenting a new hotel brand. MAXX by Steigenberger will be joining Steigenberger Hotels and Resorts, Jaz in the City and IntercityHotel in its portfolio in future. The group launched its new Deutsche Hospitality umbrella brand just under 18 months ago with the intention of instigating further hotel brands. This latest addition represents a robust continuation of the course of growth the company has embarked upon and targets a part of the market that was previously vacant. MAXX by Steigenberger will occupy the upscale segment and thus fill an existing space between the brands Steig...
Kevin Wallace Named President of Nikki Beach Hotels & Resorts Asia
Nikki Beach Worldwide | March 6, 2018
MIAMI BEACH, Fla., March 6, 2018 -- Nikki Beach Worldwide, the family owned and operated global luxury lifestyle and hospitality brand that is celebrating its 20th anniversary this year, is focusing on the Hotels & Resorts sector of the business. Newly hired President of Nikki Beach Hotels & Resorts Asia Kevin Wallace will lead the division's plans for expansion throughout China, India, Australia and Southeast Asia, while Alexander Schneider will serve as Vice President of Nikki Beach Hotels & Resorts in Europe and the Middle East. "This year, we are celebrating our 20th anniversary as a global brand. I am very prou...
Icelandair Hotels Opens New Reykjavik Konsulat Hotel, Curio Collection by Hilton in Former 1900s Department Store
Curio Collection by Hilton | March 6, 2018
REYKJAVIK, Iceland and MCLEAN, Va. - Today marks the opening of Reykjavik Konsulat Hotel, Curio Collection by Hilton in the bustling Icelandic capital and the first property in the country for Hilton's upper upscale collection. The location of the new hotel was once a 1900s department store and the new charming building has been decorated with eclectic architecture that nods to historic times. The hotel is part of the exclusive Curio Collection by Hilton, a global portfolio of nearly 50 upper upscale, one-of-a-kind hotels and resorts all celebrated for their individuality. Situated in the heart of downtown Reykjavik, the hotel is pe...
NOVUM Hospitality Partners With Fortus Properties for 135-Room niu Hotel in Manchester, England
NOVUM Hospitality | March 6, 2018
In the wake of top locations in the Netherlands, Austria and Switzerland, NOVUM Hospitality is now taking its next expansion step in Europe with its brand niu. NOVUM Hospitality intends to conquer the British isles, with Mancunians set to be welcomed to the "first niu hotel in town" very soon! Initially, the family-run hotel group is focusing on Manchester: a new and thoroughly lucrative market. In partnership with British developer Fortus Properties, NOVUM is planning a 135-room hotel under the millennial brand niu in an extremely central location in Queens Road, Cheetham Hill. The niu hotel therefore takes its place among a portfolio ...
Hotel Booking Trends and Technologies of 2018
Kacey Bradley | March 6, 2018
By Kacey Bradley With more and more lodging options becoming available, it's up to hotels to provide the best customer service they can. And, while that certainly includes the actual interactions between staff and clients, it also consists of the booking services your facility provides. Each year, this technology changes as the world advances — 2018 will be no different. In fact, the trends in booking have already begun to rise to the top. Here are six of them: 1. The Fall of TripAdvisor — and the Rise of Other Booking Sites Once upon a time, your hotel's reputation depended upon its star rating on TripAdvisor. The site allo...
Quinta del Golfo de Cortez Plans June 2018 Opening for Solaz, a Luxury Collection Resort, Los Cabos
March 6, 2018
The Luxury Collection Hotels & Resorts today announced the brand's first hotel in Baja California Sur with the opening of Solaz, a Luxury Collection Resort, Los Cabos in June 2018. Operated by Quinta del Golfo de Cortez (QGC), Solaz Resort is a beachfront oasis featuring a 128-room luxury hotel and 21 extravagant residences. Nestled on a coveted 34 acres overlooking the Sea of Cortez, Solaz Resort highlights The Luxury Collection's impressive expansion in Mexico, where the brand now boasts a total portfolio of seven hotels throughout Baja California Sur, Campeche, Mexico City, and Yucatan. "The debut of Solaz Resort marks The Luxury...
Enchantment Group Names Victor Cortes as Executive Vice President of Development
Enchantment Group | March 6, 2018
SCOTTSDALE, Ariz. (March 6, 2018) – Enchantment Group, a leader in the development, management and experiential programming of luxury boutique resorts, announces the appointment of Victor Cortes as Executive Vice President of Development. A talented leader with an excellent track record implementing strategic business positioning for luxury properties, Cortes will oversee all development initiatives for Enchantment Group, supervising a distinguished collection of award-winning properties including Enchantment Resort and Mii amo, a destination spa, in Sedona, AZ; the Tides Inn in Irvington, VA; and The Cove, Eleuthera in the Baham...
Social Media Madness Part Two: How Learning Specifics About Social Media Influencers Will Impact Your Bottom Line
Dean Minett | March 6, 2018
By Dean Minett Last week, I wrote about the promotional opportunities available to hotels through Instagram influencers. Since travelers love posting snapshots of their experiences on the road, hotels are a natural fit for this channel. Instead of interrupting people with blatant self-promotion, we can fly under the radar and advertise indirectly. A carefully curated Instagram star can post artful pictures of a hotel property and it's their endorsement that resonates with the audience, as opposed to the understanding it's a business deal. When done well, it feels natural and spontaneous. When people first starting doing it, you couldn't...
New Owner Alpha Wave Launches Multi-Million Dollar Renovation of Salishan Resort on the Central Oregon Coast
Alpha Wave Investors | March 6, 2018
CENTRAL OREGON COAST – March 2018 – The legend of Salishan Resort was born from a vision to connect guests with the unrivaled natural beauty of the central Oregon coast. Salishan's new owner, an affiliate of Alpha Wave Investors, LLC ("Alpha Wave"), is implementing a modern interpretation of Salishan's original vision. "Salishan was created as a pure concept – a special place for people to connect with each other, with nature and with art," said Ken Cruse, founding partner and chief executive officer of Alpha Wave. "We plan to bring Salishan back to its roots, but in a way that resonates with modern travelers. The new ...
Hotel Equities Adds Four Points by Sheraton in York, Pennsylvania to Management Portfolio
Hotel Equities | March 6, 2018
ATLANTA, GA (March 6, 2018) – Atlanta-based Hotel Equities (HE) recently added the management of the Four Points by Sheraton in York, Pennsylvania. Located at 1650 Toronita Street and serving the business district on the city's north side, the hotel is Hotel Equities' first in the state of Pennsylvania. Sky Points Hospitality, LLC owns the 146-room property and plans a renovation. "We're excited to add another Four Points by Sheraton hotel to our growing portfolio and partner with P'tosh Hotels as we continue our growth in the northeast." said Joe Reardon, Sr. Vice President of Business Development and Marketing for Hotel Equities...
2018 European Hotel Valuation Index
Simon Hulten | March 6, 2018
By Simon Hulten and Sophie Perret 2017 was a spectacular year. The headwinds from geopolitical uncertainty and instability proved surmountable, and hotel values across Europe grew by 3.9%. Read the article in full for an in-depth look at average hotel values across Europe. ...
Sal Abaunza Named General Manager for Monterey Tides, A Joie de Vivre Hotel
Monterey Tides | March 6, 2018
MONTEREY BAY, Calif. – March 6, 2018 – Sal Abaunza has been named general manager for Monterey Tides, a Joie de Vivre hotel. Abaunza brings more than three decades of hospitality experience on the West Coast to the central California property. "I'm looking forward to further positioning Monterey Tides as the quintessential Californian experience for families, couples and anyone looking for a world-class West Coast experience," said Abaunza. "The reinvigorated culinary offerings, beachfront views, creative programming and superb service sets the hotel apart from any other property in the area. I'm thrilled to be a part of thi...
Jeremy White Appointed Executive Chef for Florida’s Zota Beach Resort
Opal Collection | March 6, 2018
Longboat Key, Fla. (March 6, 2018) – Zota Beach Resort, Florida's beachfront boutique resort experience situated along the powder soft beaches and turquoise waters of Longboat Key, announces the promotion of Jeremy White as executive chef. In his new role, White will direct Viento Kitchen + Bar, the resort's signature Floribbean concept restaurant. "We are delighted to have Jeremy as our executive chef," says Roy Padgett, general manager of Zota Beach Resort. "I am looking forward to seeing him further Viento Kitchen + Bar as a shining star in the Bradenton/Sarasota dining scene." White served as sous chef of Zota Beach Resort sin...
Viceroy Santa Monica Welcomes General Manager Michael Bridges and Hotel Manager Ingrid Braun
Viceroy Santa Monica | March 6, 2018
LOS ANGELES, CA (March 6, 2018) - Viceroy Hotel Group is pleased to announce the appointment of two colleagues to Viceroy Santa Monica: Michael Bridges, General Manager, and Ingrid F. Braun, Hotel Manager. With over 15 years of hospitality experience in luxury hotel operations, sales, and marketing, Bridges is rejoining Viceroy Hotel Group in a key role to the property. In this position, he will oversee all employee and community relations, working to ensure the property's continued growth and success as an elite destination in Santa Monica. He originally joined Viceroy in 2013 for the pre-opening of Viceroy Central Park, where he held ...
IBC Hospitality Technologies Adds ‘Cash-Back Rewards’ to Its IVH Travel InnCentives Loyalty Program
IBC | March 6, 2018
InnCentives just got better for hotels and guests; Hotels receive full guest information and lower customer acquisition costs while guests can choose between cash back, e-gift cards or free nights in their IVH Travel "wallet" Phoenix – March 6, 2018 – IBC Hospitality Technologies is adding more benefits to its InnCentives Loyalty Club. Effective immediately, members can receive "cash back" each time they make a reservation on IVHTravel (www.ivhtravel.com). When an InnCentives member completes a stay, 5% of the total reservation value is placed into their digital wallet. Cash can accrue and be put towards future reservations...
TravelClick and Google Expand Partnership to Help Hoteliers Maximize Revenue in an Increasingly Competitive Market
TravelClick | March 6, 2018
Partnership Gives Hotels an Edge with Early Access to New Beta Products and Unique Data NEW YORK – March 6, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the Company's expanded relationship with longtime partner Google to enable hoteliers to drive more direct bookings and revenue. This partnership helps independent and small to mid-sized hotel chains to better identify, attract and convert guests when using the combined Google and TravelClick solutions. "In a world where hundreds of thousands of hotels compete daily to win reservations, Google's meta sea...
Panache Management, LLC Selects Aptech Business Intelligence and Enterprise Back Office
Panache Management, LLC | March 6, 2018
Execuvue® BI and PVNG Enterprise Back Office will Handle Financial Analysis and Centralized Accounting for 8 Panache Management, LLC Hotels PITTSBURGH – March 6, 2018 – Aptech Computer Systems announced that Panache Management, LLC selected Aptech's Execuvue Hospitality Business Intelligence and PVNG Enterprise Accounting Systems. Panache will implement the solutions to streamline property data gathering, performance analysis, and centralize financial reporting for its eight hotels. Panache Management, LLC manages hotel brands with equity-interest. Its portfolio includes Hilton, Marriott, InterContinental, Choice, and bo...
