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Industry Happenings
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Soon to Open Courtyard Boston Downtown North End Names Natasha Casillo as General Manager and Jennifer Tavares as Director of Sales
Courtyard by Marriott | November 29, 2017
Boston, Massachusetts, November 29, 2017: The highly anticipated, soon-to-be-opened Courtyard Boston Downtown North End today announced that it has expanded the leadership team at the property as it gears up for its March 2018 debut. Natasha Casillo was appointed General Manager and Jennifer Tavares was named Director of Sales. Ms. Casillo will be responsible for overall management of the property, its resources, staff, and growth strategy. Ms. Tavares will be responsible for driving sales and related promotion of the property. Both executives bring a wealth of experience in the hospitality sector to their new roles at the Courtyard. "W...
InterContinental Malta Implements Guestware to Personalize the Guest Experience
Guestware | November 29, 2017
Guestware Guest Response Solution Streamlines Request Fulfillment; Helps Anticipate Guest Preferences Seattle, WA – November 29, 2017 – Guestware announced that InterContinental Malta in St. George's Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort. Click here for more information on how to streamline operations and personalize guest service w...
Rainmaker Announces Antitrust Clearance from U.S. Department of Justice, Clearing the Way for Completion of Multifamily Assets Sale
Rainmaker | November 29, 2017
Company expects the transaction to close in December ALPHARETTA, GA – Nov. 29, 2017 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has received antitrust clearance from the U.S. Department of Justice to transition its Rainmaker LRO multifamily housing business and product portfolio to RealPage, Inc., a Richardson, Texas-based global provider of software and data analytics to the real estate industry. The company anticipates the transaction closing will take place by the end of 2017. On February 28, 2017, Rainmaker announced th...
Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%
ALICE | November 28, 2017
Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and gu...
Carlson Rezidor Accelerates Growth Momentum in India with 12 New Hotel Signings in 2017
Carlson Rezidor Hotel Group | November 28, 2017
New Delhi, India - November 27, 2017 - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, accelerated its expansion plans in India by signing 12 new hotels in 2017. The signings add to Carlson Rezidor's robust pipeline in India where it currently holds a portfolio of 140 hotels in operation and under development across 60 Indian cities, including 16 state capitals. The hotel group is actively pursuing opportunities through management and selective franchising contracts in emerging cities of India. "The signing momentum is indicative of the strength of our brands and the value we bring to our owner rel...
When Everything Is Worthwhile, Nothing Is…
Georges Panayotis | November 28, 2017
By: Georges Panayotis The industry's mutation is in full swing and driven by clientele and disrupters. Needs and expectations are diversifying, as are the information channels. This pushes hoteliers to open up and diversify to offer an increasingly broad array of services. These changes within the structures go hand in hand with changes in the city and in the way tourists - business, leisure and combined - evolve. Today's clientele refuse obligations. They want to experience their stay in accordance with their needs and habits with comfort at least equal to home. Both in the hotel and outside, they want to have ready access to ...
MCR Acquires Allentown, Pennsylvania’s 111-Room Hilton Garden Inn for $15 Million
MCR | November 28, 2017
NEW YORK--MCR, the seventh largest hotel owner-operator in the United States, today announced that it has acquired the 111-room Hilton Garden Inn Allentown West located in Allentown, PA, for $15.0 million. The property is located at the intersection of I-78 and PA Route 100, which is the center of the Lehigh Valley's manufacturing and logistics industry. "We are very pleased to make this investment in the Lehigh Valley, a region MCR has successfully invested in previously," said Tyler Morse, Chief Executive Officer and Managing Partner of MCR. "Given the array of demand generators supported by the area's strong business climate and cont...
Choice Hotels Promotes Anna Scozzafava to Vice President of Strategy and Planning
Choice Hotels | November 28, 2017
ROCKVILLE, Md. (November 28, 2017) – Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced the promotion of Anna Scozzafava to vice president of strategy and planning. In this new role, Scozzafava will oversee Choice's corporate strategy, business transformation and technology planning functions, ensuring the company's continued alignment between business and technology objectives. Scozzafava has been an integral member of Choice's corporate strategy team since 2011, most recently serving as senior director of corporate strategy and planning. During her tenure, she has helped to succe...
The Unfinished Business of Revenue Management: Investment Abandoned
Pierre Boettner | November 28, 2017
Pierre Boettner CEO and Founder hospitalityPulse Hotel revenue management is on the verge of something of a second renaissance; the field is propelling itself toward the notion of Total Hotel Revenue Management. It is one that revenue managers have foreseen—in fact, requested—for many years now, and the idea is that revenue management should move beyond room pricing and channel strategies, beyond Pace reports and market segment reviews, and move to identify profitability gaps and opportunities across the entire operation. In the introduction to a 2017 Cornell Hospitality Research Brief on the topic, the authors say, "While a...
HEBS Digital Wins Six Silver W3 Awards for Conversion-Focused Website Design and Technology, and Compelling Digital Creative
HEBS Digital | November 28, 2017
NEW YORK, NY — November 28, 2017 — HEBS Digital, the industry-leading firm committed to helping hoteliers acquire, engage and retain hotel guests, is pleased to announce they have been awarded six Silver 2017 W3 Awards for revenue-generating website design, technology and banner ad creative design and marketing. Now in its twelfth annual year, the W3 Awards recognize creative excellence on the web, including websites, online advertising and marketing, mobile sites and apps, video, and social. HEBS Digital is honored to be included on the list of 2017 award winners. HEBS Digital was a Silver Award winner for the following ent...
Kimpton Shorebreak Hotel Partners with HB Yoga Collective to Stretch Wellness Offerings
| November 28, 2017
Kimpton Shorebreak Hotel announced today a partnership with HB Yoga Collective to offer hotel guests and studio members complimentary yoga and meditation classes at the hotel. The partnership comes on the heels of a recent fitness room renovation, equipping the stylish 1,600-square-foot space with a 40-foot wide outdoor bouldering wall, and new workout tools, such as treadmills, truck tires, squat rack, kettlebells, medicine balls, resistance bands, power racks and more. As part of this partnership, HB Yoga Collective teachers provide monthly guided yoga and meditation classes on the hotel's outdoor patio. Each room at the Shorebreak is...
Midas Hospitality Breaks Ground on New 123-Room Home2 Suites by Hilton in Overland Park, Kansas
Midas Hospitality | November 28, 2017
(St. Louis, Mo., Nov. 28, 2017) A groundbreaking ceremony was recently held for Home2 Suites by Hilton, a 123-room extended-stay-hotel in Overland Park, Kansas. Located at 7121 W. 135th St., the new 65,000-square-foot four-story all-suite hotel will be completed in late 2018. Midas Hospitality, a premier hotel management group, will develop and manage the $16.5 million hotel. Home2 Suites will offer fully equipped kitchens, state-of-the-art fitness center, business center, indoor pool, outdoor living area all in a pet-friendly environment. Pictured are representatives from Midas Hospitality, Overland Park Chamber of Commerce, City of Ov...
How Washington DC’s Development Boom Has Impacted Hotel Construction
Dermot Ryan | November 28, 2017
by Dermot Ryan I haven't seen a development boom of this scale in Washington DC since the mid-nineties. These days, it seems that you can't walk a block without passing a construction site or seeing a few cranes on the skyline. And the momentum shows no signs of slowing. Last year, the number of construction permits issued in the District reached a five-year record high of 16,500. As of October 2017, over 15,200 construction permits have already been issued. At this pace, the total number of permits issued by the end of 2017 is likely to exceed last year. These construction permits include over 30 major commercial and residential develo...
HRI Lodging Appoints Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Nashville’s Holston House
HRI Lodging | November 28, 2017
NASHVILLE, Tenn. (November 28, 2017) – HRI Lodging, LLC is excited to announce the appointment of Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Holston House, a 191- room boutique property that will open in downtown Nashville in early 2018. When it opens, it will become the newest addition to The Unbound Collection by Hyatt brand of boutique hotels and experiences. As General Manager of Holston House, Tziahanas will showcase his diverse background in rooms management, food and beverage experience, sales and marketing, and revenue management. His impressive portfolio includes leadership...
Homewood Suites by Hilton Silao Airport Opens in Key Industrial Center in Central Mexico
Homewood Suites by Hilton | November 28, 2017
SILAO, Mexico and MCLEAN, Va. - Homewood Suites by Hilton, part of Hilton's(NYSE: HLT) All Suites portfolio, announced today its newest property, Homewood Suites by Hilton Silao Airport. As part of the brand's expansion in Latin America, the hotel represents a landmark opening as the 55th Hilton hotel in the country and the first new build hotel featuring Homewood Suites' region-specific prototype design that preserves the signature differentiators of an extended stay hotel, combined with new amenities addressing local market demand. Offering 139 suites, Homewood Suites by Hilton Silao Airport is ideal for leisure or busines...
Loews Hotels & Co Appoints Robert Rivers, General Manager, Loews Boston Hotel, and Hans Ritten, General Manager, Loews Chicago O’Hare Hotel
Loews Boston Hotel | November 28, 2017
New York, NY (November 28, 2017) – Loews Hotels & Co announces the appointment of Robert Rivers, general manager, Loews Boston Hotel, and Hans Ritten, general manager, Loews Chicago O'Hare Hotel. Robert Rivers oversees Loews Boston Hotel, the historic property that was formerly the Boston Police Department headquarters. His 20 year track record of results driven excellence is evident by his most recent role with Millennium Hotels, where he was the general manager of The Bostonian Hotel. With a customer service focus, Rivers led the 204 room property and North 26 Restaurant and Bar to produce an annual revenue of over $23 milli...
Christopher Moore Appointed General Manager at the Newly Opened Sheraton Petaling Jaya
Sheraton Hotels & Resorts | November 28, 2017
KUALA LUMPUR, MALAYSIA – 28 November 2017 - Marriott International, Inc. is pleased to announce the appointment of Christopher Moore as the new General Manager of Sheraton Petaling Jaya Hotel. Conversant in Bahasa Indonesia and a beginner in Mandarin, Chris's wealth of experience is honed from spearheading five-star properties with Starwood Hotels & Resorts and other major hotel groups in the USA, China, Malaysia, Thailand and Indonesia. Moore moves to Malaysia having previously been General Manager of the 348-room Sheraton Surabaya Hotel and Towers. On his latest appointment as General Manager of Sheraton Petaling Jaya Hotel,...
Enrique Juarez Named Director of Sales at Omni Montelucia
Omni Scottsdale Resort & Spa at Montelucia | November 28, 2017
Enrique Juarez was appointed as director of sales, where he will lead the entire group sales team, oversee the resorts' efforts to expand its footprint in the association segment and personally handle all opportunities originating out of the West Coast, Pacific Northwest, Western Canada and Colorado. Joining the Omni team from the Phoenix Marriott Tempe at The Buttes where he was the director of group sales, Juarez's background also includes working as a national account manager for Kimpton Hotel & Restaurant Group at the Kimpton Hotel Palomar Phoenix and other positions at Scottsdale Plaza Resort. Juarez is also heavily involved in...
Four Seasons Hotel Doha Welcomes Kemal Bayik as Director of Marketing
Four Seasons | November 28, 2017
Four Seasons Hotel Doha announces the appointment of Kemal Bayik as Director of Marketing of the award-winning 231-room luxury property. As Director of Marketing, Bayik will be responsible in leading sales, reservations, public relations, and catering and conference services. With more than 13 years experience, Bayik has developed a strong career record in sales and marketing, specialising in luxury hospitality. He has led innovative brand marketing campaigns and sales initiatives, garnering global recognition and showcasing his expertise in both regional and emerging markets. "We are thrilled to welcome Kemal to Doha and I'm confident ...
Zota Beach Resort Welcomes David Miller as Food & Beverage Director and Jason Pellett as Executive Chef
Zota Beach Resort | November 28, 2017
Longboat Key, Fla. (Nov. 28, 2017) – Zota Beach Resort – a new Longboat Key beachfront, modern, boutique resort – announces today an accomplished food & beverage leadership team. Selected to develop and implement Zota Beach Resort's culinary initiatives, including the signature restaurant, Viento Kitchen & Bar, the property welcomes David Miller as food & beverage director and Jason Pellett as executive chef. "I am thrilled to watch Viento Kitchen & Bar's growth under the guidance of these incredibly talented leaders," said Roy Padgett, general manager of Zota Beach Resort. "With each bringing a differe...
The 10-Point Checklist for Using Mobile Service to Boost your Hotel’s Bottom Line in 2018
November 28, 2017
Pragmatic checklist by mobile technology leader StayNTouch pinpoints strategies for mobilizing both back-of-house and guest-facing operations to optimize for success Bethesda, MD (November 28, 2017) – StayNTouch®, the leading innovator in mobile PMS technology for hotels and resorts, has released its latest hotel business growth resource – The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018. What was once just a cool tech trend is quickly becoming standard technology among the world's leading hotels and resorts. Moreover, it is not hard to understand the transition since mobile h...
TravelClick and First Hotels Scandinavia Announce Exclusive Strategic Customer Relationship
TravelClick | November 28, 2017
Partnership Spans Across Reservations, Business Intelligence and Guest Management Solutions, Further Strengthening TravelClick's Scandinavian Footprint OSLO, Norway, November 28, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the Company's expanded partnership with First Hotels, a leading collection of 57 unique hotels in Scandinavia and Iceland. Through this engagement, TravelClick will become First Hotel's exclusive partner for Reservations, Business Intelligence and Guest Management Solutions. This follows First Hotels becoming a flagshi...
Local Measure Releases Wellness eBook for the Hotel Industry
Local Measure | November 28, 2017
- Wellness Seen as a Major Driver of Hotel Revenue and Guest Engagement for 2018 - - Industry CEOs Line Up Behind the Push Toward Healthy Living- Sydney and New York – November 28, 2017 - Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released "The Business of Being Well," a new eBook that brings together the company's proprietary research on wellness with the observations of five of the hotel industry's best known CEOs and executives, and describes how social media has created a powerful platform for wellness to drive hotel revenues and increased guest engagement. The eBook co...
U.S. Lodging Industry Performance Appears to Be Sustainable
CBRE Group, Inc. | November 28, 2017
CBRE Research Forecasts Occupancy to Increase Through 2019 Atlanta – November 28, 2017 – The U.S. lodging industry is forecast to enjoy continued levels of record occupancy through 2019. If achieved, this will mark a 10-year period of uninterrupted growth in this key industry metric, something U.S. hoteliers have never experienced in the past 86 years. Based on the recently released December 2017 edition of Hotel Horizons®, CBRE Hotels' Americas Research is forecasting the annual average occupancy rate for U.S. hotels to hit 65.9 percent in 2017 and essentially remain at this level through the end of the decade. "Given t...
