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Hospitality Financial and Technology Professionals | June 25, 2024
Industry Happenings
Can The Front Desk Really Be Measured?
Pierre Boettner | November 8, 2017
By Pierre Boettner Anyone who's gone to business school has heard the adage, "What gets measured gets managed." If something isn't measurable, it can't or won't be managed. Or, if you try, you're likely to fail. While the rise of big data may have some hotels feeling buried in measurement, I can guarantee that, still, no one knows what's going on with the front desk. Ask industry experts how to measure the front desk, and they invariably say occupancy, ADR, by extension RevPAR, arrivals, and departures. But there's a (big) problem with this. The front desk has little to nothing to do with any of the...
Rising Costs Prove Challenge to UK Hotels Prompting Slowdown in RevPAR Growth
HVS | November 8, 2017
08 November 2017, London: Some investors could become increasingly wary of hotel assets as RevPAR plateaus amid predictions of labour shortages and increasing costs, according to Hotel Bulletin Q3 2017 published this week by HVS, AlixPartners, STR and AM:PM. The Bulletin reports that in Q3 2017 average growth in RevPAR (rooms revenue per available room) at 5% was the lowest level since Q1 2016, although the long-term outlook for UK hotels remains firmly positive. While these results outpace UK GDP growth, which has averaged below 1% in the same period, the impact of a lower growth environment, global political uncertainty and an increas...
PMS Primary Systems Integrations -What the Heart of Hotel Technology Needs to Connect With
November 8, 2017
StayNTouch infographic illustrates complex ecosystem of PMS interfaces servicing the hotel industry to drive revenue, service and efficiency Bethesda, MD (November 8, 2017) – A Property Management Systems (PMS) serves as the heart and soul of your hotel. As such, the PMS needs to connect to primary systems that are imperative to have in order to run hotel operations at the highest level and as efficiently as possible. StayNTouch®, the leading innovator in mobile PMS technology for hotels and resorts today released an infographic detailing the intricate and complex ecosystem of systems that need to seamlessly exchange data in ...
Traditional Lodging Makes Waves on the High Seas
Thomas Mielke | November 8, 2017
By Thomas Mielke One has to applaud the blue-sky thinking of Ritz Carlton's management team for having the guts to 'go for it'. Whilst the brand continues to proliferate across the globe in city and resort destinations alike, and remains an estate agent's and developer's darling when it comes to branded residences, it has not yet, to date, conquered the other 72% of the world – which is the percentage of the world covered by oceans. This is about to change with the launch of Ritz-Carlton Yacht Collection in 2019. Intrigued by Ritz-Carlton's optimism and decisiveness, and wearing my HR and Talent Management advisory hat, I was thin...
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
Maestro PMS | November 8, 2017
HX 2017 in New York: Visit Maestro PMS in Booth # 3146 Jacob Javits Convention Center NYC November 12-13 Latest Maestro Browser Based Tools for Operator Flexibility; Web Check-in, Dynamic Booking Controls for Discounts with Advanced Payment, Mobile Housekeeper Special Requests Personalize Service Markham, Ontario – November 8, 2017 – If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146. Maestro PMS is the leading provider of revenue-generating property software tools and productivity enhancing technology th...
Marriott Has the Largest Construction Pipeline of Any Franchise Company in the U.S.
Lodging Econometrics | November 8, 2017
November 8, 2017 – PORTSMOUTH, NH Marriott International, due in part to the acquisition of the Starwood brands, currently has the largest construction pipeline of any franchise company with 1,298 Projects/166,419 Rooms. Their largest brands in the Total Pipeline are: Fairfield Inn with 284 Projects/27,411 Rooms, Residence Inn with 189 Projects/23,605 Rooms and TownePlace Suites with 183 Projects/18,590 Rooms. Marriott has the most rooms currently Under Construction with 516 Projects/69,721 Rooms, which represents almost 1/3 of all Pipeline rooms Under Construction. Additionally, they have the most rooms Scheduled to Start Constru...
Penn State Hotel & Restaurant Society to Honor Marriott CEO at April 12 Gala Reception
Marriott International | November 8, 2017
UNIVERSITY PARK, Pa. – The Penn State School of Hospitality Management in the College of Health and Human Development and The Penn State Hotel & Restaurant Society (PSHRS), have named Arne Sorenson, president and CEO of Marriott International, as the 2018 Hospitality Executive of the Year. The University will honor Sorenson at a reception at the historic Nittany Lion Inn on April 12, 2018. The award and events precede the University's 2018 Blue-White Weekend festivities and football game. The award ceremony will recognize Sorenson's extraordinary leadership and achievement in the hospitality industry and provide a special oppo...
IDeaS Learning System Recognized With Gold Award From Learning & Development Research Firm Brandon Hall
Brandon Hall Group | November 8, 2017
Comprehensive update to integrated learning tools and seamless client delivery receives praise from Brandon Hall Group Tweet this: New #hotelrevenue mgmt training platform from @IDeaS_RevOpt gets Gold from @BrandonHallGrp www.ideas.com/news MINNEAPOLIS – Nov. 08, 2017 – The adoption of software tools and technologies for revenue management and hotel data analytics continues to grow within the hospitality segment, helping hoteliers uncover opportunities to grow revenue and improve the guest experience. But, these tools aren't effective without the skilled employees and managers who oversee and rely on them every day. That's w...
Cachet Hospitality Group Opens Cachet Boutique NYC in Manhattan’s New West Side
Cachet Boutique NYC Hotel | November 7, 2017
NEW YORK (November 7, 2017) – Cachet Boutique NYC, the U.S. flagship property of the Asia-Pacific based hotel management company Cachet Hospitality Group, opened yesterday in Manhattan's bustling Midtown West neighborhood. With six properties in operation and five more in the pipeline, the group welcomes its U.S. flagship destination to its growing global portfolio. The 105-room contemporary and Asian-inspired New York hotel provides an immersive cultural experience for guests in search of a haven to relax and reset. "At Cachet Boutique NYC, we're creating a collection of experiences that define New York City and offering them to ...
Residence Inn by Marriott Set to Open in Burlington, Massachusetta with General Manager Steven Brooks at the Helm
Residence Inn by Marriott | November 7, 2017
Burlington, MA – November 7, 2017 – The 170-suite Residence Inn by Marriott in Burlington, Massachusetts is scheduled to open on Friday, November 10, 2017. Located at 400 District Avenue the all-suite Residence Inn Boston Burlington will operate as a Marriott franchise, owned by Neep Hotel Realty, LLC and managed by AAM 15 Management, LLC of Woburn, Massachusetts. Located next to the Burlington Mall and 17 miles from Boston Logan International Airport, the Residence Inn Boston Burlington offers convenient access to the businesses, shops and restaurants in The District. The Tsongas Center, Downtown Boston, Freedom Trail, TD G...
Palm Holdings Opens the Holiday Inn Express and Suites in Kissimmee Following Rebranding and Renovation of the Former Inn at Calypso Cay Hotel Orlando
Palm Holdings | November 7, 2017
ORLANDO, Fla. (Nov. 7, 2017) - IHG (InterContinental Hotels Group) and international hospitality developer Palm Holdings today announced the opening of the newly renovated 162-room Holiday Inn Express® and Suites, South Lake Buena Vista. The hotel, located at 5001 Calypso Cay Way in Kissimmee, was formerly the independent Inn at Calypso Cay Hotel Orlando and is located less than five miles from Orlando's world-class theme parks "Our team has been working incredibly hard transitioning this hotel with the intention to make this the No. 1 Holiday Inn Express® in the world," said President Anil Taneja. "With our a...
Pacifica Capital Opens Moxy Tokyo Kinshicho Marking Brand First in Japan
Pacifica | November 7, 2017
TOKYO--November 7, 2017--Tokyo-based real estate developer Pacifica Capital K.K. is pleased to announce the November 1 grand opening of the "Moxy Tokyo Kinshicho", the first hotel in Japan for Marriott International's new lifestyle brand targeted at the Millennial generation. Already off to a great start, Moxy Tokyo was fully occupied on its third night of operations. Located in the dynamic commercial district of Kinshicho, it is walking distance to Tokyo Sky Tree and Asakusa, and only 8 minutes by train to Tokyo Station. Moxy Tokyo has 205 guestrooms, 24 hour food and beverage service, a complete gym and high-tech meeting rooms. While ...
Odyssey Hotels Opens Residence Inn by Marriott in Glendale/Milwaukee North, Wisconsin
Residence Inn by Marriott | November 7, 2017
Glendale, WI – November 7, 2017 – The 83-suite Residence Inn by Marriott in Glendale/Milwaukee North, Wisconsin is scheduled to open today. Located at 7003 North Port Washington Road, the all-suite Residence Inn Milwaukee North/Glendale, WI will operate as a Marriott franchise, owned and managed by Odyssey Hotels of Milwaukee, Wisconsin. The Residence Inn Milwaukee North/Glendale, WI is located seven miles from downtown Milwaukee, is adjacent to the North Shore Event Centre, which features over 13,000 square feet of event space and Center Fields Sports Bar and Grill, and is 17 miles from General Mitchell International Airpor...
HFTP’s 2017–2018 Global Executive Committee and Board of Directors Begin Term
HFTP | November 7, 2017
The new HFTP Global Board was installed during the association's 2017 Annual Convention The 2017-2018 Global Executive Committee and Board of Directors for Hospitality Financial and Technology Professionals (HFTP®) have officially begun their term. The association leaders represent a wide variety of segments within the hospitality industry, including: clubs, consulting, hotels, finance, technology and more. The HFTP Global Board volunteers its time and professional expertise to help guide and progress the association to the forefront of the industry as it carries out its strategic plan. The HFTP Global Board is the primary decision-...
Sonnenblick-Eichner Company Arranges the Sale of the 153-Room Hampton Inn Southcenter Hotel in Seattle, WA
Sonnenblick-Eichner Company | November 7, 2017
Beverly Hills, CA, November 7, 2017 – Real estate investment banking firm Sonnenblick-Eichner Company arranged the sale of the 153-room Hampton Inn Southcenter in Seattle, WA in an all-cash transaction. The property was sold to a Pacific Northwest-based investor and represents the last property in a portfolio of hotels that were financed and sold by Sonnenblick-Eichner Company over a 20-year period for this client. The Hampton Inn Seattle Southcenter is located four miles east of Seattle-Tacoma International Airport. Due to its close proximity to several major corporations, the hotel benefits from numerous corporate accounts inclu...
Travel Trends Index: Domestic Leisure Travel Withstands Harvey and Irma
U.S. Travel Association | November 7, 2017
Numbers are up despite the devastating hurricane season; international inbound travel remained stable. WASHINGTON (November 7, 2017)—Domestic leisure travel led all travel segments in September 2017 despite the destructive hurricanes that pummeled U.S. states and territories during a normally busy season, according to the latest Travel Trends Index (TTI). The increase marked the 93rd consecutive month of travel growth. However, overall travel volume grew at a slower year-over-year rate in September than in August. Domestic business travel dipped modestly, likely due to a calendar shift in Jewish holidays and Hurricanes Harvey and ...
Canyon Ranch Appoints Three New Executive Chefs for Tuscon, Lenox and Las Vegas Resorts
Canyon Ranch | November 7, 2017
FORT WORTH, TX (November 7, 2017) – Wellness pioneer Canyon Ranch® is pleased to announce the appointments of three new executive chefs at both wellness destinations in Tucson, Arizona, and Lenox, Massachusetts, and at Canyon Ranchwellness spa + fitness in Las Vegas, Nevada. Furthering the commitment to delicious, nutritious food, these chefs will continue to cultivate the culinary offerings at each property. "I am delighted to welcome these talented colleagues to the Canyon Ranch family," said Sean O'Connell, Vice President of Food and Beverage. "With their diverse expertise and passion for hand-crafted healthy cuisine, they ...
Montage Palmetto Bluff Appoints Alex Gregory Director of Sales & Marketing and Ben Campsey Director of Finance
Montage Palmetto Bluff | November 7, 2017
BLUFFTON, S.C. (November 7, 2017) - Montage Palmetto Bluff announced two executive-level appointments; Alex Gregory as director of sales & marketing and Ben Campsey as director of finance. Both appointees bring over 15 years of experience and performance excellence to their respective roles. "I am delighted to welcome Alex and Ben, two highly qualified individuals, to Montage Palmetto Bluff," said Marcus Jackson, general manager of Montage Palmetto Bluff. "Alex and Ben's extensive knowledge and experience within the hospitality industry will be valuable as we continue to further enhance the resort's day-to-day...
Montana’s Triple Creek Ranch Names David MacIlwraith General Manager
Triple Creek Ranch | November 7, 2017
Darby, Montana – Triple Creek Ranch, the Relais & Châteaux mountain hideaway in Montana's Bitterroot Mountains, has named David MacIlwraith as General Manager. Recently singled out as one of the top 10 hotels in the world in the annual Travel + Leisure World's Best Awards, Triple Creek Ranch was just ranked among the Top Hotels in the West in the Condé Nast Traveler 2017 Readers' Choice Awards. For MacIlwraith, who married into a Montana family and is a graduate of Montana Tech of the University of Montana, this is a welcome return to Big Sky Country. "It's an honor to be back in Montana at the helm of the one...
Klobuchar Urges Department of Justice and Federal Trade Commission to Investigate Potential Existence of Deceptive Conduct by Online Travel Agencies
| November 7, 2017
While the large online travel agencies serve an important role in promoting consumer choice and competition for hotel and airline bookings, their size and market influence may allow them to engage in practices that could be detrimental to consumer welfare In a letter to Assistant Attorney General Makan Delrahim and Federal Trade Commission Acting Chairman Maureen Ohlhausen, Klobuchar calls on the agencies to examine the extent to which these websites may be engaging in misleading or anticompetitive conduct, affecting the prices and levels of service available to American consumers WASHINGTON, DC — U.S. Senator Amy Klobuchar, the R...
Hawks Cay Resort in the Florida Keys, Damaged from Hurricane Irma, Elects to Embark on Phased Renovation
Hawks Cay Resort | November 7, 2017
DUCK KEY, Fla. – Nov. 7, 2017 – Hawks Cay Resort today announced that it will launch a renovation that will enhance the overall look and feel of the 60-acre resort. The Resort, which is currently closed due to impact sustained from Hurricane Irma, will reopen in phases throughout 2018 with the grand reopening anticipated to take place during the summer of next year. The Resort will welcome back guests with a soft opening in the second quarter of 2018. The grand reopening is expected to follow before the end of the summer. "We want to thank our friends, fans and guests for their patience since Hurricane Irma," said Sheldon Su...
Get More Content, Get Customers in 2018
Alan E. Young | November 7, 2017
Why content marketing sells but isn't about selling By Alan E. Young, Puzzle Partner Ltd. If we were to ask you what the core, driving purpose and motivation of your content marketing strategy was, what would your answer be? Would it be to target a specific demographic or persona? To evoke a certain type of emotional response? Or, quite simply, would it be to sell your product or service? It actually doesn't matter, because within the digital marketing landscape that exists today, all of those answers are inherently wrong. Marketing today — and we're talking about the campaigns and strategies that really work — isn't about ...
Hotel Industry Pillars: You Sleep, You Dine
Georges Panayotis | November 7, 2017
By Georges Panayotis The two pillars of the hotel industry are accommodations and restaurants. A fresh wind is also blowing on the catering industry, with newcomers and changes in customer expectations and practices. The days when pubs served a single menu to employees at lunchtime and great dishes of French gastronomy graced starred table are fading. The Food & Beverages sector is emerging in a new light, sometimes with determination. Here again, digital companies such as Deliveroo, are multiplying the catchment area of restaurateurs without forgetting to take a substantial commission - any resemblance to hospitality players is not...
Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017
Bartech | November 7, 2017
Global leader in automated minibar innovation to showcase wireless eTray, Neotray and eDrawer solutions New York — November 7, 2017 — Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest in minibar innovation at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 12-13, at the Jacob K. Javits Convention Center in New York City, BDNY attendees visiting booth #364 will have the opportunity to take part in live demonstrations of Bartech's innovative standalone eTray, as well as the adaptive Neotray guestro...
