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Industry Happenings

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Industry Happenings

HITEC 2024 Welcomes Nearly 6,000 Industry Stakeholders to Explore Latest in Hospitality Technology

HFTP | June 28, 2024

HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit

Hospitality Financial and Technology Professionals | June 25, 2024

Industry Happenings

Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Val

Local Measure | October 4, 2017

Through Advanced Wi-Fi Integration, Hotels and Hospitality Providers Can Finally Have a 1:1 Relationship with Guests – While They are on Property Sydney and New York – October 4, 2017 - Local Measure, the leading location-based social intelligence platform for hospitality and tourism, announced a Wi-Fi integration with Cisco that enables hotels and other hospitality providers to identify and connect with guests while they are on property, personalizing the customer's experience while they are at the venue. Leveraging Local Measure's proprietary social intelligence technology, providers deploying Cisco wireless technologies- ...

It’s Not All About Millennials

Chamberlin Public Relations | October 4, 2017

Why is every hotel trying to attract millennials these days? They aren't the only powerful demographic out there, and hotels shouldn't necessarily try to appeal to every generation. Here are some tips that will help hoteliers catch the eye of both Generation X and the baby boomers, and keep them coming back with their families. Baby Boomers These days, many baby boomers have retired and are eager to see the world. According to AARP, 99% of baby boomers planned to take at least one leisure trip in 2017, with an average of five or more excursions expected throughout the year. They are looking for relaxing vacations that give them a chance...

Luxury Beachside Boutique Property, Malibu Beach Inn, Appreciates the Improved Staff Communication and Accountability Provided by a Hotel Operations P

ALICE | October 3, 2017

Luxury oceanfront retreat, Malibu Beach Inn, has selected ALICE to upgrade the property's staff communication and provide its guests with more ways to request services from the hotel. The upscale boutique property, a member of the Leading Hotels of the World (LHW) and Condé Nast Traveler awards recipient, is using ALICE's full suite of products - ALICE Staff, ALICE Concierge, and ALICE Guest - which are purpose-built for every role within the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE rec...

Two Santa Monica Hotels Designed by Gwynne Pugh Urban Studio Now Open

Gwynne Pugh Urban Studio | October 3, 2017

Two Santa Monica Hotels Designed by Gwynne Pugh Urban Studio Now Open This summer saw the opening of a new Courtyard by Marriott and Hampton Inn & Suites at the intersection of Colorado Ave. & 5th St. in downtown Santa Monica. The hotels were designed simultaneously by local architecture firm Gwynne Pugh Urban Studio (GP-US) for owner OTO Development, with Gene Fong Associates serving as the Executive Architect. While both structures share some design traits - such as their interior courts that provide for daylight, cross-ventilation, and general interest shops for hotel patrons - it was important that each have its own identity...

MCR Opens 112-Room Residence Inn by Marriott Fort Lauderdale Pompano Beach Central, Florida

MCR | October 3, 2017

FORT LAUDERDALE, Fla.--MCR, the seventh largest hotel owner-operator in the United States, announced the grand opening of the Residence Inn by Marriott Fort Lauderdale Pompano Beach Central, a 112-room hotel located in the Center Port Business Park in Pompano Beach, Florida. The $21 million extended-stay hotel is owned and operated by MCR. "This property represents the first ground-up Marriott hotel to open in northern Broward County in 15 years," said Tyler Morse, Chief Executive Officer and Managing Partner of MCR. "We appreciate the support Marriott has provided MCR throughout the development, and look forward to welcoming the commun...

Joseph Fox Joins BirchStreet Systems as Chief Strategy Officer

BirchStreet Systems, Inc. | October 3, 2017

Newport Beach, CA – Oct 3, 2017 – BirchStreet Systems, Inc. , the leading Cloud-based Procure-to-Pay platform serving the Hospitality Industry, today announced that Joseph Fox will join BirchStreet as its Chief Strategy Officer and a senior member of the BirchStreet Executive Team. Fox's responsibilities include leading and managing BirchStreet's Global Strategy including Strategic Partnerships, Business Development, M&A, Channel Programs, Supplier Offerings and the BirchStreet Business Network of Buyers and Suppliers. Fox brings over 30 years of technology and business leadership to his new role at BirchStreet. Most rec...

Mandala Holdings and LBA Hospitality Open 181-Room Holiday Inn Express and Suites Orlando at SeaWorld in Florida

LBA Hospitality | October 3, 2017

Holiday Inn Express and Suites Orlando at SeaWorld, managed by LBA Hospitality and owned by Mandala Holdings, is now open in the theme park capital of the world. With its close proximity to SeaWorld® Orlando, as well as Walt Disney World, Universal Studios, Aquatica Orlando, and Discovery Cove, the hotel is one of the city's best options for travelers wishing to experience all of Orlando's greatest attractions. With 181 rooms across six floors, the Holiday Inn Express and Suites Orlando at SeaWorld features kids' suites, an outdoor pool, an on-site fitness center, business center, meeting space and free continental breakfast. As an ...

Davidson Hotels & Resorts Welcomes David Mullen as Corporate Executive Chef

Davidson Hotels & Resorts | October 3, 2017

ATLANTA, Oct. 3, 2017 -- Davidson Hotels & Resorts is pleased to introduce David Mullen as the new corporate executive chef reporting directly to Steve Kilroy, vice president of food and beverage. Chef Mullen plans to advance the existing food and beverage program to a higher, more sophisticated standard, effectively distinguishing Davidson Hotels & Resorts and Pivot Hotels & Resorts from its competitors and bringing the culinary experience in hospitality to the next level. Chef Mullen joined Davidson Hotels & Resorts in August 2017 with more than twenty years of culinary experience in the hospitality industry. Chef Mull...

Omni Orlando Resort at Championsgate Appoints Jim Curtis as Director of Sales And Marketing

Omni Orlando Resort at ChampionsGate | October 3, 2017

ORLANDO (October 3, 2017) – Omni Orlando Resort at ChampionsGate is proud to welcome Jim Curtis as the new director of sales and marketing. Curtis brings more than 30 years of experience in the hospitality industry and record of success in management, strategic sales and marketing initiatives. "Jim's proven track record of sales leadership, business development and revenue management make him the ideal candidate for this important role," said Robert Stanfield, managing director of Omni Orlando Resort. "Not only does he boast an impressive background, but he's highly motivated and goal-oriented. We look forward to having him on the...

RAR Hospitality Appoints Key Corporate Executives

RAR Hospitality | October 3, 2017

SAN DIEGO, October 2, 2017 - RAR Hospitality, a San Diego based hotel management firm added three new corporate employees to its executive team. RAR has named Craig Johnson as Regional Operations Manager, Doug Ficke as Director of Accounting, and Sheryl Paulino as Corporate Marketing Manager. "We are elated to add these hospitality experts to our team," said Bob Rauch, founder, president and CEO of RAR Hospitality. "Their drive and passion will help to further our mission by offering a full spectrum of hospitality management services." Craig Johnson, Arizona State University alumnus and former Regional Manager for nine Arizona hotels,...

Foxwoods Names Jennifer Johnson as Vice President of Loyalty Marketing

Foxwoods Resort Casino | October 3, 2017

MASHANTUCKET, Conn.--Foxwoods® Resort Casino, the premier resort destination in the Northeast, today announced that Jennifer Johnson has been promoted from her previous role as Executive Director to Vice President of the resort's Loyalty Marketing program. "Since Jennifer joined the Foxwoods team two years ago, her tenacity and relentless work ethic have proved that she is the perfect fit for the incredibly important role of Vice President of our Loyalty Marketing program," said Felix Rappaport, President & CEO of Foxwoods. "From day-to-day operations to evolving and rebranding our Foxwoods Rewards, we can attribute our growing,...

The Chase Park Plaza, a Royal Sonesta Hotel Names Frederik Houben as Director of Sales and Marketing

| October 3, 2017

ST. LOUIS (October 3, 2017) – The Chase Park Plaza, a Royal Sonesta Hotel, has named Frederik Houben as Director of Sales and Marketing of the award-winning property. An experienced industry professional, Houben joins the St. Louis location from his recent position as the Director of Sales and Marketing of The Lodge of the Four Seasons in Lake Ozark, Missouri. In his new role, Houben will be responsible for the successful execution of the sales, catering and marketing teams as well as serve on the hotel's Executive Committee. Over the course of his 20-year career, Houben has led the success of several distinctive properties throug...

Wyndham Hotel Group Completes Acquisition of AmericInn

Wyndham Hotel Group | October 3, 2017

PARSIPPANY, N.J., Oct. 3, 2017 -- Wyndham Hotel Group has completed its acquisition of the AmericInn® brand and its hotel management company, boosting the hospitality giant's footprint of more than 8,100 hotels and strengthening its position as a midscale segment leader in the U.S. The transaction brings the company's collection of brands to 20 iconic names. Upon closing, the company appointed industry veteran Nasir Raja to senior vice president, brand operations, overseeing the AmericInn brand's strategic direction, daily operations, and owner advisory board. Raja most recently served as executive vice president of fran...

Conrad Hotels & Resorts Assumes Management of The London NYC; Plans Renovation and Rebranding to Conrad New York Midtown

Conrad Hotels & Resorts | October 3, 2017

NEW YORK and MCLEAN, Va. – October 3, 2017 – Conrad Hotels & Resorts, a Hilton (NYSE: HLT) luxury hotel for the smart luxury traveler, today announced plans to manage The London NYC and subsequently reflag as the Conrad New York Midtown following a complete renovation in spring 2019. Beginning in October 2017, the Luxury Group within Hilton Management Services (HMS) will take over the operation of The London NYC. The re-imagined property is scheduled to officially rebrand as a Conrad hotel within 18 months. Conrad New York Midtown will become the luxury brand's second property in New York City, following the opening of C...

Travel Trends Index: Slight Uptick Across All Travel Segments

U.S. Travel Association | October 3, 2017

WASHINGTON (October 3, 2017)—Both domestic and international travel to the U.S. grew in August 2017, according to the latest Travel Trends Index (TTI). After the contraction of international visitation in the first half of 2017, the international inbound segment's modest growth in August is a welcome respite from a troubling trend—though U.S. Travel economists warn that the international market will still trail domestic travel, as previously predicted. "Based on the fact that all segments increased for the first time since January, August proved a solid month for the travel industry," said U.S. Travel Associati...

Can We Control Our Own Fate? Hospitality Education and Corporations Will Have to Change Significantly

Georges Panayotis | October 3, 2017

By Georges Panayotis In a world where nothing is permanent except change, success is built each day. And in order to do that, the world of education and corporations will have to change significantly. The emergence of new trades, it's a formidable opportunity; the problem this leads to is that there are no (whether not yet or not enough) professors able to teach these trades. And how could it be any different when a discipline or technology has been around for only a few months or years? And inversely, obsolescence lurks: regardless of the field, we increasingly run the risk of leading cohorts of students in a direction where they w...

Resort Fee Litigation Advisory Group: The FTC Takes Aim at Hotel Resort Fees (Again) – The FTC 2017 Report

Jim Butler | October 3, 2017

By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 3 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Impending eruption of government and private litigation over Resort Fees (mandatory service fees). Big shaking again. Is this the big one? Two significant developments may signal an eruption of government and private claims over Resort Fees — (1)...

HEBS Digital Guarantees Hoteliers a Boost in Direct Bookings with a 40% Website Conversion Rate Uplift

HEBS Digital | October 3, 2017

NEW YORK, NY — October 3, 2017 — To address the needs of today's hotelier to increase direct website bookings and lower distribution costs, HEBS Digital announces a new promotion that guarantees a 40% increase in website conversion rates with the purchase of a new website. Considering that, on average, less than 2% of website visitors ultimately make a booking, this limited-time promotion can have a profound impact on any hoteliers' bottom line. As part of this promotion, hoteliers will receive: A 25% credit towards the design and development of a new responsive website The award-winning smartCMS® Website Technology P...

HEDNA Call to Participate in Survey Developed to Tackle Global Hotel Current Analytics Practice & Challenges

Hotel Electronic Distribution Network Association (HEDNA) | October 3, 2017

Results of the open survey will be published to educate hoteliers on implementing analytics best practices to optimize their distribution strategies Washington, DC (October 3, 2017) – HEDNA (the Hotel Electronic Distribution Network Association) today announced, via its most recently formed working group on Hotel Analytics, the launch of a campaign to invite hoteliers to participate in a new global survey on analytics best practice. The working group, co-chaired by David Turnbull (Co-Founder, SnapShot) & Matthew Goulden (CEO, Triometric) aims to establish best practice guidelines that will empower hoteliers to optimize how the...

What Makes a Great Hospitality Leader?

Jos Jumelet | October 3, 2017

By Jos Jumelet There are a plethora of lists of traits of Business Leaders but what makes a great Hospitality leader? According to Forbes, the 10 traits of Business Leaders are: Persistence: It's all about determination. Failure (sometimes) happens on the road leading to success. A thick skin: Never give up if you believe in what you are trying to achieve or accomplish. An eye for talent: Hunting for talent and surrounding yourself with other specialists and great minds. Can't get no satisfaction: Leaders are never satisfied and will always strive to take their company or business to the next level. Fearlessness: Show ...

Hyatt Hotels & Resorts Reveals Plans for Six New Hotels Across Africa Set to Open by 2020

Hyatt Hotels Corporation | October 3, 2017

CHICAGO (October 3, 2017) – Hyatt Hotels & Resorts today announced that Hyatt expects to double the number of Hyatt hotels in Africa, with six new hotels expected to open by 2020. The developments are expected to see the Hyatt brand enter four new countries on the African continent and are expected to create approximately 2,100 new jobs once open. East Africa is one of Hyatt's primary focus areas in the near term, with the region benefiting from continued government investment in infrastructure, an expanding middle class and a growing international recognition of the region's stability, all contributing to an 11% growth in Sub...

Presidio Trust Plans Summer 2018 Opening of New 42-Room Lodge at the Presidio Set in San Francisco’s Presidio National Park

the Presidio Trust | October 3, 2017

Presidio of San Francisco (October 3, 2017) – The Presidio Trust is pleased to announce that in summer 2018 it will open its second hotel – Lodge at the Presidio in the majestic Presidio national park. As the closest lodging to the Golden Gate Bridge in San Francisco, this newly rehabilitated historic boutique hotel will provide unparalleled views of the Bridge, the park's lush 300-acre forest, San Francisco Bay, and the iconic city skyline. It will be the starting point for recreational and leisure activities in the 1,500-acre Presidio, the crown jewel of the 80,000 acre Golden Gate National Recreation Area, the most visite...

Can You Make a Beet Taste as Good as Bacon?

Stacey Dash | October 3, 2017

Food must taste good; people aren't willing to change behaviors for something that isn't equally as tasty as what they are eating today By Stacey Dash Can you really make a beet taste as good as bacon? Is free-range (insert protein) truly better for the environment? How do we help with the environmental problems, give people what they want to eat, and not assume the role of the "food police"? At the Menus of Change conference, hosted by The Culinary Institute of America and Harvard's School of Public Health and held in Hyde Park, N.Y., the agenda focused on the long-term, practical vision of integrating optimal nutrition and public heal...

Tourism Tidbits: Natural Disasters and Tourism

Dr. Peter Tarlow | October 3, 2017

by Dr. Peter Tarlow The recent hurricanes in the United States and the Caribbean, the earthquake in Mexico, and floods occurring in parts of Europe ought to serve once again to remind us that much of the tourism industry is dependent on Mother Nature. Although we tend to focus tourism security more on human actions such as terrorism or crime, these acts of nature are as or often more deadly than acts perpetrated by humans. We tend to use terms such as "Acts of God" or "Natural Disasters", but in reality many of these disasters are as much a result of poor planning and poor risk management as they are results of acts of nature. All too o...

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