HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
Hospitality Financial and Technology Professionals | June 25, 2024
Industry Happenings
TrustYou Integrates Property Reputation Summaries to KAYAK Hotel Owners Pages
TrustYou | April 24, 2014
Munich, Germany and Dallas, TX, USA - April 24, 2014 TrustYou, the market leader in big data and online reputation management for the hospitality and travel industry and KAYAK, a global travel search engine, have announced that TrustYou's high level reputation overview is now available to KAYAK hotel partners. Available for free as part of their hotel listings, KAYAK's hotel partners now have access to a high-level analysis of guest feedback across all review and social media sites. "Last year we added TrustYou's verified review summaries so users can easily make more informed hotel booking decisions, said Robert Birge, chief marketing ...
CSM Lodging Names Cynthia Jennings DOSM of Hilton Garden Inn Portland Beaverton, Oregon
CSM Lodging | April 24, 2014
Minneapolis, Minnesota, April 24, 2014 - CSM Lodging, a division of CSM Corporation, has named Cynthia Jennings director of sales and marketing for the Hilton Garden Inn Portland Beaverton, Oregon. Robert Payne, regional director of sales and marketing, made the announcement. "It is a pleasure to announce Cynthia's promotion," said Mr. Payne. "She is a terrific leader and a proven sales producer. We look forward to her guiding the hotel's team to outstanding results in 2014 and beyond." Cynthia Jennings was most recently sales account executive for the Hilton Garden Inn Portland Beaverton. She has previously served as project support sp...
Soon-To-Open Embassy Suites Hotel Downtown Tuscaloosa, Alabama Selects Jon Crisp as General Manager
Embassy Suites Hotel Downtown Tuscaloosa | April 24, 2014
TUSCALOOSA, AL, APRIL, 24, 2014 - Embassy Suites Hotel Downtown Tuscaloosa has chosen Jon Crisp as General Manager for the under-construction hotel located at 2410 University Blvd. in Tuscaloosa. Crisp brings a wealth of experience to the position, having served as a General Manager with a variety of well-known hospitality brands. Hotels under his leadership have been the recipients of numerous industry awards. Crisp attended The University of Memphis and Vanderbilt University, is a current member of the US Coast Guard Auxiliary having served as the Commander of Flotilla 11-04. As General Manager at Embassy Suites Hotel Downtown Tuscalo...
Samuel Ward Appointed as General Manager for Holiday Inn & Suites Wolfchase in Memphis, Tennessee
Holiday Inn & Suites Wolfchase | April 24, 2014
MEMPHIS, TN, APRIL 24, 2014 - Wilson Hotel Management, LLC, today announced that Samuel Ward has been named General Manager of the Holiday Inn & Suites Memphis Wolfchase Galleria located at 2751 New Brunswick Road next to Wolfchase Galleria Mall in Memphis, TN. Ward brings a wealth of experience to the position, having served as a General Manager, Assistant General Manager and Assistant Manager with a variety of well-known hospitality brands in the Mid-South. Hotels under his leadership have been the recipients of several industry awards. Ward is a Cum Laude graduate of the University of Memphis, and he possesses a wide range of ski...
The Newly-Built 191-room Woolley’s Classic Suites, Denver Airport Nears Opening in Colorado
| April 24, 2014
April 24, 2014 - AURORA, COLORADO - The new Woolley's Classic Suites, Denver Airport, will open to guests on May 22, 2014. The Aurora Woolley's Classic Suites is the first in what will become a collection of all-suite hotels set to open across the country. As the first and only, four-star caliber hotel in Aurora, Woolley's Classic Suites will feature 191 guest rooms and the only option for upscale, gourmet dining in the area - Jardin restaurant. The mission of Woolley's Classic Suites is to provide a true hospitality destination, and to transport guests to a welcoming environment where they will be treated to pampering service and luxur...
HITEC 2014 Exhibit Space Sold Out
Hospitality Financial and Technology Professionals (HFTP) | April 24, 2014
AUSTIN, TEXAS, USA (April 24, 2014) - Exhibit space for the 2014 Hospitality Industry Technology Exposition and Conference (HITEC®), a service of Hospitality Financial and Technology Professionals (HFTP®), is sold out. A waiting list is available on a first-come, first-served basis for booth space. HITEC 2014 is June 23-26 at the Los Angeles Convention Center in Los Angeles, Calif. USA. HITEC 2014 is the world's largest hospitality technology exposition and conference with over 314 companies and 734 booths occupying this year's show floor. It offers a unique combination of top-notch hospitality technology education, led by industry pe...
Horton Grand Hotel Partners with Stash Hotel Rewards
Stash Hotel Rewards | April 23, 2014
Historic San Diego Hotel Now Part of Nation's Largest Points-Based Rewards Program SAN DIEGO, CA – April 24, 2014 – Horton Grand Hotel, located in the heart of San Diego's Gaslamp Quarter, announced today that it has partnered with Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels. As a result of this new partnership, Stash members are now able to earn and redeem points at Horton Grand Hotel, a historic hotel that once played home to the legendary Wyatt Earp. "The rich history of the hotel coupled with its remarkable location make the Horton Grand Hotel an extremely popular choice for the ...
Vision Hospitality Group Assumes Management of Homewood Suites in Charleston
Vision Hospitality Group, Inc. | April 23, 2014
Vision Hospitality Group was selected to manage the 107-room Homewood Suites by Hilton Charleston/Mt. Pleasant. Assuming management of the hotel marks Vision's entry into the Charleston market and the state of South Carolina. Serving the needs of business and leisure travelers alike, the Homewood Suites by Hilton is located minutes from Charleston's historic downtown and the Isle of Palm beach. The hotel's spacious suites feature convenient working areas and fully-equipped kitchen. Other hotel amenities include an outdoor swimming pool, basketball court and jogging track, state-of-the-art fitness room and business center. "We are proud ...
Travel Tripper Announces Unique Content Integration Features in its RezTrip CRS
Travel Tripper | April 23, 2014
(NEW YORK)—RezTrip, the premium all-channels central reservation system (CRS) by leading hotel technology provider Travel Tripper, has been lauded by the industry for its unique content integration capabilities found within its booking engine. Now hotels can elegantly display key information such as hotel details, maps, and photos directly in the booking engine, so that users never have to leave the booking flow in order to find this info. Throughout the entire booking process, users can easily refer back to this information through a header that provides the information in a slide-down format. Users never have to go to another page ...
Langham Hospitality & DAS Real Estate Enter Agreement to Open Langham, Palm Jumeirah, Dubai in 2015
Langham Hospitality Group | April 23, 2014
23 April 2014 - Langham Hospitality Group announced today an agreement with DAS Real Estate to manage The Langham resort in Dubai, United Arab Emirates. Located on the crescent of Palm Jumeirah and scheduled to open in 2015, this 323-room resort marks double landmark "firsts" for the Hong Kong-based hotel company: it is the group's first foray into the Middle East and the first resort in its global collection. With the interiors designed by the Aedas Limited, The Langham, Palm Jumeirah, Dubai will showcase tasteful furnishings reflective of the brand's heritage as one of the premier grand hotels in Europe. With a prime waterfront locati...
Hilton Worldwide Names John Allan General Manager of Hilton Fort Lauderdale Beach Resort in Florida
Hilton Hotels & Resorts | April 23, 2014
FORT LAUDERDALE, FL- April 23, 2014 - Hilton Worldwide today announced that John Allan has joined the company as general manager of Hilton Fort Lauderdale Beach Resort. In his role, Allan will be responsible for overseeing the quality and service brand standards for the property managing over 200 team members at the award-winning, 25-story, all-suite flagship property and resort, which recently installed wind turbines and is committed to environmental sustainability practices and initiatives. Allan brings over twenty years of hospitality leadership experience as he returns to Hilton Fort Lauderdale Beach Resort as general manager. He st...
Chris Sanchez Appointed Director of Sales and Marketing of The National Hotel Miami Beach, Florida
the National Hotel Miami Beach | April 23, 2014
Miami Beach, FL (April 23, 2014) - The National Hotel Miami Beach is pleased to announce the appointment of Mr. Chris Sanchez as the hotel's new Director of Sales & Marketing. Mr. Sanchez will oversee all aspects of the historic hotel's sales and marketing efforts, while creating a new long-term strategy of sustainable growth, both domestically and internationally. Mr. Sanchez brings over 20 years of experience in the South Florida luxury market, to include Sonesta Hotels & Resorts earlier in his career, and later opening and introducing major luxury-brand hotels to the area like Mandarin Oriental Miami and Viceroy Miami. Born i...
Outrigger Enterprises Group Names Mary Loy and Richard Oshiro as Directors of Sales & Marketing
Outrigger Enterprises Group | April 23, 2014
April 23, 2014 - HONOLULU, OAHU, HAWAII - Outrigger® Enterprises Group announces two key sales and marketing appointments with the promotion of Mary Loy to director of sales and marketing for the Outrigger Waikiki on the Beach and the hiring of Richard Oshiro as director of sales and marketing for the Outrigger Reef on the Beach. Both Loy and Oshiro will be responsible for planning and implementing sales and marketing strategies for their respective hotels across all market segments working closely with the revenue management team, corporate sales, advertising, public relations and business development to increase brand recognition and...
Michael L. Walker Named General Manager of 350-room DoubleTree by Hilton Houston Downtown in Texas
DoubleTree By Hilton | April 23, 2014
Houston, TX. - April 23, 2014 - Michael L. Walker has been named general manager of the 350-room DoubleTree by Hilton Houston Downtown conveniently located in the heart of the downtown business and financial district, according to Ted Ratcliff, senior vice president operation eastern region for Hilton Worldwide. Effective immediately, Walker will oversee the day-to-day operations of the hotel which is connected to the Allen Center and is within walking distance to the theater and entertainment district. Walker's background includes experience in all operations, revenue management, food and beverage and sales with over 20 years managemen...
Getting Dimensional About Guest Experiences
Roberta Nedry & Hospitality Excellence | April 23, 2014
By Roberta Nedry Tangible tasks, creative designers, innovative architects, accurate measurements and efficient operations lead to getting the physical dimensions of a hospitality environment right. Though physical, these elements have the power to evoke emotions, set the stage, and greatly impact the guest experience. Intangible behaviors, effective leadership, thoughtful training, soft service skills and perceptual insight lead to getting the emotional dimensions of the role that the people have in creating the guest experience. Exploring the many dimensions of service, both physical and emotional, and how to tap into a variety of exp...
Alila Hotels & Resorts Makes Two Senior Appointments in Indonesia
Alila Hotels and Resorts | April 23, 2014
Names Patrick Murray as General Manager for Alila Jakarta and Siddharth Biswas as Resident Manager at Alila Villas Uluwatu 23rd April 2014 - Leading boutique hotelier Alila Hotels & Resorts has announced two new management appointments. Patrick Murray has joined as General Manager for Alila Jakarta and Siddharth Biswas has been appointed as Resident Manager at Alila Villas Uluwatu. Patrick has over 30 years experience in the hospitality industry. He started his career with the Intercontinental Hotel in London before going on to work in some of the capital's most recognised hotels, including The Ritz Hotel, The Berkeley, Hyatt Carlto...
Jay R. Campbell Appointed General Manager of the 416-room Hilton Clearwater Beach Resort in Florida
Hilton Hotels & Resorts | April 23, 2014
Clearwater Beach, Fla. - April 23, 2014 -- Jay R. Campbell has been named general manager of the 416-room Hilton Clearwater Beach resort nestled on 10 acres of white-sand coastline in Clearwater Beach, Florida, according to Ted Ratcliff, senior vice president operations, US eastern region. Campbell will oversee the day-to-day operations of the hotel which is centrally located near two major airports; Tampa International Airport (TIA) and St. Petersburg/Clearwater International (PIE), next door to Pier 60 and within walking distance to the Beach's best restaurants and shopping. He will assume his new post, effective immediately. He most ...
Clear Sky Software’s Beverage Inventory Management System Saving Time and Money in Atlanta
Clear Sky Software | April 23, 2014
CHARLOTTE, North Carolina - April 23, 2014 - Clear Sky Software, Inc.® announced today that the Atlanta Airport Marriott has installed its beverage inventory management software. This cutting edge hotel chose Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. In addition, the Atlanta hotel installed Clear Sky's interface to the Micros® POS system thus allowing hotel management to report ...
The 143-room Aloft Calgary University Opens in Alberta, Canada; Owned by University Hotels
Aloft Hotels | April 23, 2014
April 23, 2014 - CALGARY, Alberta - Starwood Hotels & Resorts Worldwide, Inc.® (NYSE:HOT) today announced the opening of Aloft Calgary University, the first of its cutting-edge Aloft brand hotels in western Canada. Owned by University Hotels Ltd., the hotel underwent a multi-million dollar transformation prior to conversion. Aloft Calgary University features an urban design aesthetic with 143 stylish guest rooms, 4,000 square feet of meeting space and a lively social atmosphere. "We are thrilled that Aloft has arrived in western Canada. Calgary is a vibrant city for both students and travelling professionals who appreciate Aloft's ...
Travel Outlook Premium Reservations Call Center™ Contracts with La Cantera Hill Country Resort
Travel Outlook | April 23, 2014
Travel Outlook Premium Reservations Call Center™ has signed an agreement to provide overflow voice reservations call services for La Cantera Hill Country Resort, by Destination Hotels & Resorts in San Antonio, Texas. La Cantera Hill Country Resort is one of the most sought-after travel destinations in the colorful Texas hill country, and in planning for the opportunity to answer the Resort's reservations calls, Travel Outlook worked closely with Destination Hotel and Resorts' corporate reservations team to create the right response for guests calling for La Cantera reservations. Travel Outlook works to ensure that its reservations...
Owned by Falls Hotel LLC, the 79-room Hampton Inn Niagara Falls/Blvd Opens in New York
Hampton Hotels | April 23, 2014
April 23, 2014 - MEMPHIS, Tenn., NIAGARA FALLS, N.Y. and MCLEAN, Va. - Hampton Hotels, Hilton Worldwide's global brand of more than 1,900 mid-priced Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton hotels, today announced the official opening of its newest property, the 79-room Hampton Inn Niagara Falls/Blvd located at 6501 Niagara Falls Boulevard in Niagara Falls. "The addition of a centrally located Hampton Inn & Suites hotel to Niagara Falls will make the area an even more attractive destination," said Robert Santiago, general manager. "Guests staying with us will have access to numerous tourist attractions, shopping ...
Swire Hotels Begins Development of 352-key EAST, Miami at Brickell City Centre to Open Fall 2015
Brickell City Centre | April 23, 2014
(Hong Kong - April 23, 2014) - Swire Hotels announces the 2015 opening of EAST, Miami at Brickell City Centre, Swire Properties Inc's $1.5 billion mixed-use development in Miami's Brickell downtown district. It will be the hotel group's first property in the United States and the third hotel under the EAST brand, after the successful openings of EAST, Hong Kong in Island East in 2010 and EAST, Beijing at INDIGO, Beijing in 2013. "Interest on the part of premiere hospitality companies in flagging a Brickell City Centre hotel was robust due to their desire to secure a prime location in the tony Brickell market and due to the inclusion of ...
When a Customer Says – “I Don’t Care If It’s Against Company Policy”
Steve DiGioia | April 22, 2014
By Steve DiGioia Have you ever walked into a store or been a guest at a hotel and had a problem that was "out of the ordinary"? Of course you have, it has happened to many of us. It may be that the store "sale" was over and you wanted to return a product for credit or your room was not exactly to your liking. Either way, something about the product or service you paid for did not live up to your expectations, or to the advertised sales literature. So like a good customer you mention this to your salesperson or hotel front desk agent, expecting a quick resolution to your seemingly reasonable request. Your response... "It's against compan...
Educational Institute Wins Bronze Telly Award for Controlling Alcohol Risks Effectively (CARE) Video
the American Hotel & Lodging Educational Institute | April 22, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. EI has been awarded more than 16 bronze Tellys and one Silver Telly in the area of Corporate Training as finalists in this annual award competition. The competition had nearly 12,000 entries from all 50 states and numerous countries. The "Controlling Alcohol Risks Effectively® for Servers" video was filmed at the Wyndham Grand Orlando Resort Bonnet Cre...
