News Archive: December
Robert Rauch’s Top 10 Trends in Hospitality for 2017
Robert A. Rauch | December 1, 2016
Just 10 years ago, Facebook morphed into a mainstream business tool, Twitter arrived, the iPhone exploded on the scene and Android phones were born. Today, the pace of change has accelerated dramatically. In his new book, Thank You for Being Late, Thomas Friedman explores this very age of acceleration. Our trends this year do not include every trend, just what we believe are the Top 10. Certainly we could add the Internet of Things (IoT) but we cover some of that in our technology trends below. We could also add the proliferation of brands but that is more of a continuation of the past few years. Feel free to weigh in on social media or...
Condé Nast Traveler Reveals The Winners Of The 2017 Gold List Award
December 20, 2016
December 20, 2016 (New York, NY) – Condé Nast Traveler today announced the results of its 23rd Annual Gold List Award. The Condé Nast Traveler Gold List 2017 recognizes the hotels around the world that CNT's editors and contributors visit time and time again – and daydream about long after checkout. "This year's Gold List is a collective love letter to all of those hotels and resorts around the world that set the standard for a life well-lived," says Pilar Guzmán in her editor's letter. "So while these stays are meant to take you out of the familiar, they nonetheless serve as the gold standard for how we...
Valuing a Hotel’s Real and Personal Property Separately
Hans Detlefsen | December 7, 2016
How to Separate Tangible Personal Property Value from Real Property Value in Hotels A hotel's value can be categorized into real property and personal property. Real property includes the land and improvements. Personal property includes tangible1 and, sometimes, intangible2 personal property. When valuing a hotel for ad valorem tax purposes, it is often necessary to separate the tangible personal property value from the real property value, as many jurisdictions tax the real property separately. This article describes a methodology for separating the tangible personal property from the real property value of hotels. Introduction by Exa...
Bennett Hospitality and Salamander Hotels Plan Fall 2017 Opening Hotel Bennett in Charleston, South Carolina
Bennett Hospitality | December 1, 2016
CHARLESTON, SC (December 1, 2016) – Hotel Bennett, the South's grandest new hotel, will open in fall 2017 overlooking Charleston's iconic and historic Marion Square. Years in the making and located on King Street – Charleston's most prominent address – the hotel perfectly blends unparalleled luxury with an unmatched setting. Hotel Bennett, which is under construction, will be among the most significant lodging developments ever built in the Holy City and the State of South Carolina. It will feature 179 luxurious guestrooms and suites, a signature restaurant with stunning views of Charleston's famed park, and a styl...
HRI and Rockbridge Acquire Country Inn & Suites New Orleans French Quarter
Rockbridge | December 5, 2016
NEW ORLEANS – December 5, 2016 – HRI Properties, LLC (HRI) and investment firm Rockbridge announced today through a joint venture, the acquisition of the Country Inn & Suites New Orleans French Quarter, located at 315 Magazine Street, near the city's central business district. The joint venture, the first between the firms, will be led by Rockbridge. HRI Lodging, LLC (HRIL), a subsidiary of HRI, will manage the 155-room hotel which will undergo major renovations and repositioning beginning second quarter of 2017 and will be completed by late 2017. "We have an opportunity to create a unique and special property in a first...
Tauseen Malik Named General Manager of The Adolphus
The Adolphus | December 1, 2016
(DALLAS, TX; December 1, 2016)— The Adolphus, the timeless address for Dallas style, is pleased to announce the appointment of Tauseen Malik as General Manager, Hotel Operations. As general manager, Malik is charged with inspiring each guest's journey by offering vibrant and storied surroundings at the iconic hotel, and is ultimately responsible for all aspects of the property, including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. In partnership with Anthony Cournia, The Adolphus's General Manager, Food & Beverage Operations, Malik is guiding a comprehensive transform...
$40 Million Coconut Beach Resort by Marriott Breaks Ground on the Island of Antigua in Caribbean
Antigua and Barbuda | December 8, 2016
NEW YORK, NY--December 8, 2016 - Antigua and Barbuda's Minister of Tourism, Economic Development, Investment and Energy The Hon. Asot Michael has announced the entry of a prestigious global hospitality brand Marriott hotel for Antigua and Barbuda. Marriott International will expand its portfolio in the Caribbean with the latest addition from the brand's Autograph Collection coming to the shores of the island of Antigua. The estimated $40 million project, which broke ground on November 29, 2016 will be situated just two miles west of the island's capital, St. John's, and a convenient six miles west of the airport. The Ant...
Conquering Complaints™: Part One – A Complaint Is Like A Carrot
Doug Kennedy | December 8, 2016
By Doug Kennedy Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I've always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to avoid complaints before the occur. However, this resort client's staff had already been through that many times and really wanted me to specifically address the topic of complaints. Like many other hoteliers, their leaders realize that with the proliferation of online guest reviews and social media postings, service levels are more transparent th...
