Hoteliers: An API-First PMS Is Integral to Your Property’s Success – Here’s Why
Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | October 31st, 2019
News Archive: October
Condé Nast Traveler Reveals Winners of the 2019 Readers’ Choice Awards
Condé Nast Traveler | October 7, 2019
The World’s Best Hotels, Resorts, Spas, Countries, Cities, Islands, Airlines, Airports, Trains, and Cruise Lines Ranked by 600,000 Readers New York (Oct. 7, 2019) – Condé Nast Traveler today announced the winners of its annual Readers' Choice Awards, ranking the best hotels, resorts, destination spas, countries, cities, islands, trains, airlines, airports, and cruise lines in the world. The Readers' Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry. In its first year as one global brand, Condé Nast Traveler combined the annual surveys in the U.S. and U.K. into one global Re...
Partnership Between Three Wall Capital and Guggenheim Investments Completes Acquisition of 18-Asset Extended Stay Hotel Portfolio
Three Wall Capital | October 22, 2019
NEW YORK -- October 22, 2019 -- A partnership between Three Wall Capital and Guggenheim Investments, the global asset management and investment advisory business of Guggenheim Partners, completed the acquisition of an 18-asset extended stay hotel portfolio. Clients managed by Guggenheim Investments also provided the mortgage debt for the portfolio acquisition. The national portfolio includes hotels located in North Carolina, Virginia, Florida, Texas, Tennessee, and Georgia, and the assets are affiliated with brands in the Hilton, IHG, and Choice systems. The hotels are all well positioned in their respective markets and are proximate to dens...
Leadership Lessons: Pull the Weeds
Bryan K. Williams | October 29, 2019
By Dr. Bryan K. Williams Do you know what annoys a gardener more than anything else? A weed. They hate weeds. As soon as a weed rears its head the gardener pulls it out! In my analogy, the "gardener" is the leader and the "weed" is not the problem employee... it is the undesirable behavior (blaming other depts, bad attitude, etc). If your goal is to have a thriving garden (team), here are some keys to note regarding weeds: *You never have to try to make weeds grow. *Weeds don't start big. They always start small. *It's always easier to pull weeds when they are small. *Weeds are a sign of neglect. Whenever you see weeds, it mean...
10 Items to Include in Your Hotel Marketing Budget
Stephanie Smith | October 21, 2019
By Stephanie Smith Now is the time to ask for funds for your 2020 hotel marketing budget. Here are some must-have digital marketing items to include and how to think through that process. Note for branded hotels: be sure you understand what the brand does for you, and what you need to handle at the hotel level. The brand sets aside funds for branding but generally does not make its way down to promote specific hotels. For Marriott, you have the option to opt into Marriott Digital Services. If you are a Hilton, you are automatically enrolled in Hilton Advance and can opt into Hilton Amplify and Elevate. Gather Reports and Analyze Tre...
Aimbridge Hospitality Acquires Canadian Hotel Management Company, Bellstar Hotels & Resorts, Ltd.
Aimbridge Hospitality | October 11, 2019
DALLAS (October 10, 2019) – Aimbridge Hospitality, North America’s largest independent hotel investment and management firm, announces its Canadian affiliate has acquired Canadian condo-hotel management company, Bellstar Hotels & Resorts, Ltd. Founded in 2003, Bellstar Hotels & Resorts, Ltd., manages luxury destination resorts across western Canada. The company ensures each managed property maintains its unique individuality with a corporate mission of exceptional experiences for guests, owners and employees. “I am excited to pass the torch to Aimbridge Hospitality, a company just as dedicated to innovation and revenue g...
Is Your Hotel Budgeting for Voice Technology?
David Berger | October 22, 2019
New revenue opportunities and operational efficiencies derived from a well implemented guestroom voice assistant are measurable By David Berger October 22, 2019 -- Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and more hotel brands and independent boutique hotels work with solutions providers on new ways to use these smart speakers to engage guests, drive revenues and improve operational efficiencies. Hoteliers on the fence about adding voice to th...
What to Know About Wellness Travel Trends (And How They Influence Hospitality)
Nina Simons | October 21, 2019
Not so long ago, the hospitality industry was the one setting travel trends. The hotels and their offer defined what guests will do, while every country highlighted its greatest landmarks. But now, this situation has drastically changed. People are well-informed and know what they want to experience in their travels. So very quickly, travelers became the ones dictating the direction hospitality market will take and now the offer is richer than ever. Wellness travel trends have singled out as the ultimate experience offering an escape from the chaotic technological society. It is a perfect way to recharge and get in contact with nature and ...
How Hotels Can Overcome the 3 Worst Guest Pain Points
Karen O'Neill | October 16, 2019
By Karen O'Neill, President-Americas at Knowcross There is little debate that guests today are more 'experience-loyal' than 'brand-loyal,' and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies in that many guests will say nothing, then follow up their stay with a rant on social media or a damaging review on TripAdvisor. So how can hoteliers readily anticipate and remedy the common pain points experi...
