Remarkable Hotels Sees 19 Percent Uplift in Rooms Revenue With IDeaS Revenue Management System
IDeaS | January 30th, 2020
Silverwest Hotels Plans Summer 2020 Opening of Le Meridien St. Louis Clayton
Le Meridien St. Louis Clayton | January 29th, 2020
News Archive: January
7 Hotel Technology Trends You Can’t Ignore in 2020
Atul Gupta | January 23, 2020
By Atul Gupta INTRODUCTION With new technology trends such as the internet of things (IoT), many businesses have been able to improve their operations as well as make them more up to date. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient as ones that are capable of providing better service for their guests. Technology in the hospitality industry has been able to capitalize on the internet of things (IoT) by providing a better user experience for guests. Today, guests can make reservations through an application and schedule their stay with their smartphones. Along with the inter...
Six Senses London to Open in the Former Art Deco Whiteleys Department Store
Six Senses Hotels Resorts Spas | January 16, 2020
BANGKOK – January 16, 2020 – With its proximity to Hyde Park and Kensington Palace, Bayswater in West London is recognized for its streets lined with grand terraces of white stucco houses and garden squares. Among them is an iconic building and former department store – Whiteleys – soon to become home to Six Senses London. The hotel, wellness club and spa mark the brand’s entry into the UK and will open with 110 guest rooms and suites, starting from 355 square feet and celebrating the building’s origins, while making space for modern living. There will also be 14 branded residences, with owners able to tap into all the privileg...
Looking at the Pros and Cons of Dispensers
Larry Mogelonsky | January 2, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As part of a larger sustainability push, the hotel industry will soon be done with single-use plastic bathroom amenities. Dispensers are better for the environment and cheaper, after all, but are we losing anything in exchange, however small? Like all parts of the guest journey, we must look at how each individual moment influences the overall hotel experience. When considering bathroom amenities, while we all have ideas on what we think will work best to improve the guest perception, the focus will always be cost. Particularly at the luxury end these days, hoteliers must look to ho...
The Impact of Shift Length on the Productivity of Hotel Employees
John Kearney | January 17, 2020
By John Kearney Productive employees are essential for the success of any hotel - a fast-paced environment attending to demanding customers, sometimes 24 hours per day. It requires outstanding customer service, which can only be provided by a dynamic staff. To keep productivity at its best standard, you will have to consider several factors. And one with the highest impact is shift length. How it affects your staff’s performance, and what you can do to prevent it from having a negative influence, is what we will discuss in this article. How productivity is measured in hospitality The hospitality industry is diverse. Your hotel...
NewcrestImage and Baywood Hotels Start Joint Venture Canopy by Hilton in Downtown New Orleans
NewcrestImage | January 30, 2020
Dallas-based NewcrestImage and Baywood Hotels, Inc., based in Columbia, Maryland, will begin historic renovation construction in early February of a 176-room, 14-floor Canopy by Hilton in downtown New Orleans. This joint venture launches the third hotel in New Orleans for NewcrestImage and the fourth hotel in Louisiana for Baywood. Canopy by Hilton New Orleans Downtown is scheduled to open in the summer of 2021 at 1100 Tulane Avenue in the heart of the Central Business District, immediately adjacent to the French Quarter. It will revive the former Oil and Gas Building, which originally opened in 1959 and was placed on the National Register...
The Value of Your Meeting Space – You Can’t Manage What You Can’t Measure
Knowland | January 14, 2020
By Kristi White Meeting space, the last bastion of unmanaged revenue in a hotel. Some of you may balk at the thought, even argue that you effectively manage meeting space. However, for all too many hotels, managing the meeting space looks something like this: The list would go on and on, detailing each room and each time period, however, it often becomes the Ron Popeil “set it and forget it” method of revenue management. Oh, we pull it out once a year and pretend to look at it but really, it only gets the cursory “if it ain’t broke, don’t fix it” glance. Are you nodding your head yet? Perhaps, there is a sheepish grin...
Making the Minibar Profitable for the New Decade
Larry Mogelonsky | January 15, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The minibar has long been a stable, albeit relatively minor, source of revenue for hotels. So if you isn’t broken, then why fix it, right? Typically stocked with an assortment of big brands from the alcoholic beverages sector along with some sugary snacks, the concern is that this archetype for profitability will soon be outmoded by the trends of higher demand for local or small batch products as well as the push healthier food options. Putting these two together, a minibar that’s stacked with items you can find practically anywhere else in the world isn’t doing anything to...
Labor Optimization Is Critical to Reducing Soaring Costs and Maximizing Profitability
Hospitality Upgrade | January 20, 2020
Seven practical ways to optimize the hotel workforce By Fran Worrall Labor costs are historically the largest costs for hotels, and in recent years they have far outpaced RevPAR gains, fueled by a number of factors, including low unemployment rates, higher mandated minimum wage requirements and soaring benefit costs. In November 2018, for example, the City of Oakland, Calif., approved an amendment increasing the hourly minimum wage for hotel employees from $13.23 to $15 with healthcare benefits or $20 without benefits. According to the U.S. Bureau of Labor Statistics, hourly compensation levels for hospitality employees increased by an ...
