5 Steps to 5-Star Service Excellence, Inspired by the Ritz-Carlton
Hospitality Insights | February 28th, 2020
Revenue, Profit Up at European Hotels to Start Year
HotStats | February 28th, 2020
News Archive: February
Why More Hotels Are Owned by Franchisees
JLL | February 4, 2020
February 04, 2020 The last decade has seen a continued shift in hotel ownership. In 2010, roughly 70% of branded hotels were franchised operations. By 2019, that figure rose to roughly 80%. Major hotel brands have led the charge. Marriott International, Hilton Worldwide, Wyndham Hotels & Resorts, Choice Hotels International and Intercontinental Hotels Group — the top 5 franchisors by total room count in the U.S. — collectively represent 82% of total franchised branded rooms, according to STR and JLL Research. These companies continue to move away from owning the real estate portion of properties and toward a model where th...
5 Steps to 5-Star Service Excellence, Inspired by the Ritz-Carlton
Hospitality Insights | February 28, 2020
Service excellence is the foundation of luxury hotels and the Ritz-Carlton has received many awards for it. Here are 5 steps it takes to remain best in class. When you opt for a five-star hotel, you expect luxury. Marble, not granite. Silverware, not stainless steel. Crystal rather than glass. A high thread count. You expect the receptionist who welcomes you on arrival to speak your language. You anticipate valet parking or someone to show you to your room, relieving you of the burden of your heavy suitcases. You presume the hotel restaurant, or indeed restaurants, will serve exquisite cuisine at your beck and call. You want access to addi...
HVS Central Florida 2020 State of the Hotel Market
Donald C. Stephens Jr. | February 24, 2020
By Donald C. Stephens Jr. Orlando has long been distinguished as an iconic vacation destination by continuing its ranking as the No. 1 destination in the United States, according to Visit Florida. Since 2013, Orlando has reigned as the nation’s “Most Visited Tourist Destination.” With multiple factors driving Orlando’s appeal, hotel investors and developers are curious as to what is on the horizon for the hospitality market in Central Florida. With a variety of hotels and attractions in the Metro Orlando pipeline, and major international brands continuing investment in the market, the metrics point toward continued success in 2020 ...
Highgate Acquires Heavlin Management Company
Highgate | February 27, 2020
New York, NY – February 27, 2020 - Highgate, a leading real estate investment and hospitality management company, announced today that it has acquired Heavlin Management Company, LLC (“HMC”), a hotel management company with over 30 years of operating experience headquartered in Chandler, Arizona. Heavlin Management Company oversees nine branded properties throughout Arizona and two independent properties in Alaska. Under the terms of the purchase, Highgate will assume management of all properties in HMC’s portfolio. The properties in the acquired portfolio include: Crowne Plaza Phoenix Airport, Arizona Four Points by Sh...
The Waterfront Beach Resort, a Hilton Hotel, Sees Six-Figure Revenue From Partnership With ResortPass
The Waterfront Beach Resort | February 20, 2020
What started as a way to fill a few pool loungers and cabanas quickly becomes a profitable new opportunity for an award-winning property that now offers a variety of daycation experiences to guests Santa Monica, California (February 20, 2020) – Since partnering with ResortPass in early 2019, The Waterfront Beach Resort, a Hilton Hotel, has seen an impressive six-figure boost to their bottom line. With full control of who visits the property and which amenities are made available based on inventory and seasonality, the AAA Four Diamond award-winning resort has created unique offerings that cater to their desired audience. From family-fri...
Forbes Travel Guide Honors Hospitality’s Finest in 2020 Star Rating Awards
Forbes Travel Guide | February 12, 2020
107 Properties Earn New Five-Star Accolades Largest-Ever Global Expansion as Awards Launch in 16 New Countries Four Seasons Hotels and Resorts Triumphs as Hotel Brand with Most Five-Star Hotels London Takes Starring Role as the Five-Star Capital City of the World ATLANTA, Feb. 12, 2020 -- Forbes Travel Guide ("FTG"), the global expert on genuine Five-Star service, today presented a galaxy of "Stars" to the world's most luxurious properties. A record 107 new Five-Star awards have been announced, owing to the company's significant expansion across 16 countries. The 2020 awards celebrate 1,898 Star-Rated properties in 73 coun...
Allen Highfield Named General Manager for Montage Healdsburg
Montage Hotels & Resorts | February 3, 2020
ORANGE COUNTY, CALIF.(February 3, 2020) – Montage Hotels & Resorts is pleased to announce the appointment of Allen Highfield to the position of general manager of Montage Healdsburg. A Montage veteran with an extensive and diverse background in luxury hospitality, including nearly five years leading sister resort Montage Deer Valley, Highfield will oversee the opening of Montage’s newest ultra-luxury address and seventh property, which invites travelers to experience the beauty, art, and local culture of Northern California wine country. “We are thrilled to have Allen open our first resort in the Northern California wine ...
Solving the Industry’s Biggest Challenge: Understaffing
Jamie Baxter | February 27, 2020
By Jamie Baxter The hospitality industry is notorious for its high turnover and consistent understaffing. In fact, restaurants, bars, and other F&B businesses deal with an average 75% turnover every year - and the problem isn’t going away any time soon. The most common challenges we hear are last-minute callouts, events that far exceed a team’s size, and staff accepting other jobs. The uncomfortable truth is this: hospitality businesses can’t hire fast enough to avoid turnover and understaffing. The solution to this industry-wide pain point is completely rethinking how to staff and leaning into the new, tech-driven resources...
