Rosewood Shanghai to Break Ground in 2022
Rosewood Hotels & Resorts | July 30th, 2020
How Government Loan Assistance Has Helped Prop Up Hotel Profitability
HotStats | July 28th, 2020
News Archive: July
Economic Theories on COVID-19’s Impact on Hospitality and Tourism
July 13, 2020
Fever, dry cough, and tiredness. These are the COVID-19 symptoms according to the World Health Organization (WHO). Yet those are also the textbook symptoms that the world economy is experiencing today. What is missing is a small footnote that says, “By the way, watch out for the return of the Say’s Law”. If we were at the doctor’s, we would then ask: “Is it serious?” The answer would be: “It depends, we don’t know much about it!” Well, why not? COVID-19's negative impact on the aggregate demand and aggregate supply The COVID-19 crisis, like the 2008 crisis, led to a substantial drop in demand: customers don’t consume, gu...
How to Enhance Customer Experience During COVID-19 to Differentiate Your Brand
Tom Riccio | July 22, 2020
By Tom Riccio Earning consumer confidence during the pandemic with a well-executed safety strategy is vital if hotels are to win back customers as the nation tries to reopen. With Covid-19 a major ongoing hurdle for the hospitality industry and consumers alike, the biggest opportunity for hotels is to protect and enhance their brand by implementing broad public health measures and communicating them effectively. A hotel’s health strategy will either put customers at ease and build trust or signal the establishment is disorganized and perhaps unsafe. Brands that provide comprehensive safeguards – plus variety and flair – will posit...
How Will the Hotel Industry Recover From COVID-19?
JLL | July 31, 2020
Hotels were hit fast and hard when the pandemic began to spread. What’s next for the sector? If Hollywood writers had written the script for how fast and hard the hotels industry was hit by COVID-19, most producers would have laughed them out of their office. Nearly overnight, many hotels went from “no vacancy” to “high vacancy.” But even before that, disruption had upended the sector. From Airbnb to VRBO and others like them, many outside forces were pushing dramatic change on the industry. Guests wanted an experience, not just a room. As Gilda Alverado-Perez, CEO of JLL’s Hotels & Hospitality Americas, tells James C...
Train Your Hotel Staff to Show Hospitality When Enforcing Mask Requirements
Doug Kennedy | July 14, 2020
By Doug Kennedy With most hotels around the globe requiring guests to wear facemasks in all public areas these days, it has fallen upon the frontline hospitality staff to enforce this policy, which in many cases is also municipal ordinance or decree. Although most guests comply voluntarily, a small minority are voicing their displeasure but still complying. An even smaller, but very vocal minority of hotel guests are challenging our staff’s authority to require compliance in a way that is confrontational and often demeaning. From what I am hearing, it’s the front desk staff who are most often the receptors of a verbal barrage, as th...
Is the Hotel Industry About to Self-Destruct? Media Exposes Shocking Hotel Fails and Growing Guest Distrust
Alan Young | July 21, 2020
By Alan E. Young At the onset of the pandemic, the fall-out was immediate; in the span of a few weeks, hotel lobbies and airport terminals that were once bustling with travelers were left empty. Fear and distrust spread quickly, as did the realization that international travel may be off the table for an extended period of time. In response, hotels have been quick to announce big plans for enhanced cleaning and sanitation programs and policies to help guests feel safe enough to return. Every hotel large and small seems to be promoting new practices to reassure guests. However, hotels face heightened speculation and scrutiny as their c...
Genuine Hospitality, LLC to Operate the Tru by Hilton – Naperville, IL
Genuine Hospitality, LLC | July 21, 2020
SAINT LOUIS, IL, July 21, 2020 – St. Louis, MO based hotel operator, Genuine Hospitality selected to operate the 121-room Tru by Hilton - Naperville, IL. Located at 1850 Diehl Road, Naperville IL 60563, the hotel is ideally located at the southwest corner of I-88 and Route 59, 6-miles northeast of downtown Naperville, IL and 33-miles west of downtown Chicago. The Tru by Hilton - Naperville, IL will open Spring, 2021 boasting the Build Your Own ‘Top It’ breakfast, more modern, and efficiently designed guestrooms with oversized windows for natural light; a multifunctional fitness center; and fast Wi-Fi. Premium snacks, light meal optio...
How Much Is a Hotel Worth?
Pinnacle Advisory Group | July 15, 2020
By Allison Fogarty In the case of property tax assessments in Florida, probably somewhat less than the county property appraiser assumes. A recent court decision invalidated the method used by many county property tax appraisers in Florida to develop “just” values for hotels. The Background Walt Disney Parks and Resorts successfully argued that the Orange County Property Appraiser improperly considered income from the business activities conducted on the premises in establishing the just value of the Disney Yacht & Beach Club Resort which includes restaurants, retail shops, a spa and convention center in addition to its 1,197...
The Glenmark, Glendale Appoints Executive Team for Hotel Opening
The Glenmark, Glendale, A Tribute Portfolio Hotel | July 28, 2020
Glendale, California (July 28, 2020) – Michael Tchakmakjian, Owner of The Glenmark, Glendale, A Tribute Portfolio Hotel, is pleased to announce Kevin Briggs as General Manager and Tony Trujillo as Executive Chef of Glendale’s newest boutique lifestyle hotel managed by Azul Hospitality Group. Briggs is responsible for all aspects of The Glenmark’s operations, while Trujillo oversees the dining concepts for the hotel’s signature restaurant, rooftop lounge and meeting spaces. Both play vital roles in the overall success of the hotel as well as heightening experiences for guests and locals alike. Briggs joins The Glenmark with a strong...
