Iconic St. James Hotel Reopens in Selma, Alabama Following Renovation and Expansion
Woodforest CEI-Boulos Opportunity Fund | January 26th, 2021
Nobody Asked Me, But… No. 243: Hotel History: Hotel Roanoke, Virginia
Stanley Turkel | January 26th, 2021
News Archive: January
5 Steps to Building a Successful Hotel Marketing Plan in 2021
Amadeus | January 18, 2021
As hoteliers hope to rebound from the lingering effects of COVID-19, they are presented with the challenges of repositioning, retargeting, and reviving their respective brands to meet the needs of emerging demand in 2021. To capture the most opportunity moving forward, hoteliers will have to look to multi-channel marketing strategies to drive bookings and optimize their property’s ability to return stronger this year. Here are 5 key steps to consider: 1. Take a Data-Driven Approach to Evaluate Market Conditions As each region recovers at its own pace, hotels are now required to have a more in-depth understanding of their feeder markets...
Nobody Asked Me, But… No. 242: Hotel History: Fisher Island, Miami, Florida
Stanley Turkel | January 5, 2021
by Stanley Turkel, CMHS Hotel History: Fisher Island, Miami, Florida Fisher Island is in Miami-Dade County, Florida, located on a barrier island of the same name. As of 2015, Fisher Island had the highest per capita income of any place in the United States. The CDP had only 218 households and a total population of 467. Named for automotive parts pioneer and beach real estate developer Carl G. Fisher, who once owned it, Fisher Island is three miles offshore of mainland South Florida. No road or causeway connects to the island, which is accessible by private boat, helicopter, or ferry. Once a one-family island home of the Vanderbilts,...
Nobody Asked Me, But… No. 243: Hotel History: Hotel Roanoke, Virginia
Stanley Turkel | January 26, 2021
by Stanley Turkel, CMHS Hotel History: Hotel Roanoke, Roanoke, Va (332 rooms) Roanoke was a little town named Big Lick when enterprising railroad magnate Frederick J. Kimball chose it as the site of a major railroad juncture. After Kimball combined two of his railroads into the Norfolk and Western Railroad, he built a comprehensive community with the Hotel Roanoke as its grand centerpiece. Built in a wheat field on a little hill, the Hotel Roanoke began as a rambling wooden structure of less than three dozen rooms. As the city grew, the railroad consistently provided resources for hotel additions, remodeling and furnishings to maint...
Consumer Behavior Changes During the Pandemic: What Should Businesses Know?
Hassan Al Sayegh | January 22, 2021
By Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the pandemic have initiated nationwide lockdowns and restrictions (WHO, 2020). The pandemic has led to global economic disruptions described by the IMF as the worst since the Great Depression (Jones et al., 2020). COVID-19 is having a lasting impact on consumer needs and preferences (Samuel, 2020). It is being declared as “the new normal” (Charm et al., 2020). Interestingly, consumers are adjusting to this n...
How to Get Revenue Management Right for 2021
Ahmed Mahmoud | January 14, 2021
By Ahmed Mahmoud Here we are again with our yearly opinion article about how to get revenue management right for 2021. The last few months with the COVID-19 crisis made a clean sweep of the past decades of hotel revenue strategies. As of today, almost all of the experience acquired during these years has become nothing more than castles in the air. While it can be frustrating to dismiss such hard-earned and valuable insights, it can also be invigorating to start anew. By elaborating the right strategy, you can reopen your hotel on the rock-solid ground and differentiate yourself from the competition. While doing so, it is paramount to stay...
An Introduction to Service Design
EHL Insights | January 12, 2021
Although service-oriented organizations now comprise 80 percent of the economy in developed countries, a surprising number of organizations in this field struggle to differentiate themselves from their competition. This can leave brands scrambling as they watch their customers select other hospitality options. Securing repeat customers, word-of-mouth recommendations and building a positive brand reputation all become significantly harder for brands that do not know how to use a service-design model. If these types of struggles sound familiar, then learning about the service-design strategies and how to incorporate them into a particular c...
2021 Top Hospitality Industry Trends
EHL Insights | January 7, 2021
What are the latest trends in the hospitality industry? Well, it goes without saying that the coronavirus outbreak and ensuing safety measures have had a significant impact on hospitality throughout 2020 and will no doubt spill over into 2021 and beyond. Some responses to this extraordinary situation, attempting to entice patrons back into food and beverage outlets and assure holidaygoers that it is indeed safe to enjoy a hotel stay, have accelerated existing hospitality industry trends and triggered lasting change. Meanwhile, evolution at the societal level - consequence in part of shifted values in the aftermath of the pandemic’s...
Top 5 Essential Hotel Management Tips for the Perfect Guest Experience
Patrick Landman | January 18, 2021
By Patrick Landman It is now more important than ever to make every guest’s stay be as fulfilling and enjoyable as possible for your hotel. It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints. In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. In this article: Personalize your hotel experience: the guest is king Break the barriers and silo mentality Rethink your value-adds What hotel guests re...
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