New Research Reveals Price No Longer Primary Driver of Travel Decisions
Expedia Group | July 28th, 2021
Five Ways Tech Builds the Next Stage of Local Authenticity for Hotel
Larry and Adam Mogelonsky | July 21st, 2021
News Archive: July
Top 10 F&B Revenue Management Tips for Hotel Restaurants
Silvie Cohen | July 6, 2021
By Silvie Cohen, David Israel As restaurants emerge from the COVID-19 pandemic, operators remain challenged by nationwide labor shortages, the rising cost of wages, and the increasing cost of goods. To mitigate these bottom-line issues, just like hotels and airlines deploy revenue management techniques to push sales, there are strategies F&B teams can deploy to optimize their top line as well. This article takes you through F&B revenue management tips to help restauranteurs improve profitability. Top 10 F&B Revenue Management Tips for Hotel Restaurants: - Prix-Fixe Menus: Explore offering a fixed three-course menu for...
South Florida’s iconic Boca Raton Resort & Club to Undergo $175 Million Renovation
The Boca Raton | July 15, 2021
BOCA RATON, Fl - July 15, 2021 - South Florida's iconic Boca Raton Resort & Club announces the most significant evolution in its history, and its new-again name —The Boca Raton. For over four decades, from 1944 to 1988, The Boca Raton name signified a luxurious lifestyle unmatched worldwide. Over the coming months, The Boca Raton will usher in an entirely new perspective on travel, A New Golden Era. A New Golden Era at The Boca Raton and The Boca Raton Club promises an unrivaled destination beginning with a $175 million Phase One physical transformation to be unveiled during Winter 2021/2022. There will be bespoke enhancement...
How to Handle Difficult Customers
Shep Hyken | July 1, 2021
Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techniques I cover in both of these posts can work, with a little tweak or variation depending on the situation. So, after you read this, I urge you to go back and read the original article. This is a follow-up with another half dozen techniques to manage angry and/or difficult customers. So, here are six ways to handle difficult customers: Avoid acting indifferent toward your customer. Cus...
Cora Cora Maldives Appoints Chanapach Khumkhur as New Director of Spa and Wellness
CORA CORA MALDIVES | July 20, 2021
Cora Cora Maldives is the hottest new Maldivian luxury resort opening on 1st October 2021 in the unspoiled Raa Atoll. The five-star premium all-inclusive resort is delighted to announce the appointment of their new Director of Spa and Wellness, for Moksha Spa and Wellbeing Centre, Chanapach Khumkhur. In her role, Chanapach Khumkhur will oversee the day-to-day operations of the Moksha Spa and Wellbeing Centre, with seven treatment rooms, a relaxation lounge, overwater yoga pavilion, gym, and expansive outdoor recreational area, Moksha Spa and Wellbeing Centre is an oasis to freely replenish energy, move, play, and care for their bodies. Chanap...
Outrigger Resumes Acquisition of Hawaii’s Sheraton Kona Resort & Spa at Keauhou Bay
Outrigger Hotels and Resorts | July 27, 2021
HONOLULU – July 27, 2021 – Outrigger Hospitality Group announced today that it has revived its plan to acquire ownership of Sheraton Kona Resort & Spa at Keauhou Bay, a 509-room property in a prime oceanfront location on the Island of Hawai‘i. The transaction is expected to close in late August 2021, at which time the property will be rebranded as Outrigger Kona Resort and Spa. With nearly 75 years of successful leadership in Hawai‘i’s hospitality industry and 25 hotels, resorts and vacation condos across the Hawaiian Islands – Outrigger is uniquely positioned to steward this property. “We are grateful for the opportu...
Rockbridge Acquires The Island Resort in Fort Walton Beach, Florida
ROCKBRIDGE | July 12, 2021
COLUMBUS, Ohio – July 12, 2021 – Rockbridge announced the acquisition of the 331-room Island Resort in Fort Walton Beach, Florida, located on 11 acres of irreplaceable real estate with 600 feet of private, lush beach. Rockbridge acquired the property from the original owner, who recently invested $20 million to fund extensive renovations that reinforce its standing as a premier resort operation in the Florida Panhandle. With spacious beachfront suites and comfortable poolside rooms, The Island Resort is the only dedicated, full-service property in the market and offers 24,000 square feet of flexible meeting space with a penthouse ...
Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Chatham Bars Inn opts for the Knowcross platform to manage and streamline their operations so that they can focus on what matters most, the Guests. As the summer kicks off at the Chatham Bars Inn and the Veranda tables are full, with families having lunch and admiring the view of Chatham Harbor, the far dunes and the Atlantic Ocean in the distance. Commercial fishing boats moor next to sailboats, creating an impossibly picturesque view. Just inside the hotel’s front doors, the lobby is a flurry of activity and in the beautifully appointed salon and library, all chairs and tables are occupied with families playing board games and talking....
Chris Saputo Appointed General Manager for Hotel Drover, Autograph Collection
Hotel Drover | July 26, 2021
FORT WORTH, Texas - July 26, 2021 - Hotel Drover, an Autograph Collection hotel, is pleased to announce the appointment of Chris Saputo to the role of general manager at the 200-room rustic-luxe hotel, which opened in March 2021. Representing a forward-thinking approach, General Manager Chris Saputo brings close to two decades of experience to the newly opened Hotel Drover, an Autograph Collection Hotel by Marriott. His well-versed background and rich expertise includes project development, employee engagement, company culture, management of profitable operations, and innovative strategy. As the general manager of Hotel Drover, Saputo over...
