The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
News Archive: October
Why Handling Mistakes Well Is a Key to Amazing Customer Service
Shep Hyken | October 17, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems. It may not happen right away, but eventually, customers will realize why they like the company. The experience is what they want and expect every time. A customer’s complaint or issue is resolved in such a way that the customer notices. They are pleasantly surprised at how...
The King and Prince Beach & Golf Resort Welcomes New Executive Chef Chris Johnson
The King and Prince Beach & Golf Resort | October 29, 2024
SIMONS ISLAND, GA (October 29, 2024)—The King and Prince Beach & Golf Resort, aMMI Hotel Groupproperty, is thrilled to announce the appointment of Chef Chris Johnson as the new executive chef. Chef Johnson will lead the culinary team for the resort's signature restaurant, ECHO, as well as banquet dining and other outlets across the campus. His arrival marks the beginning of an exciting new chapter for the resort, with an emphasis on elevating the resort’s culinary presentation across the board. Chef Johnson first discovered his passion for the food and beverage industry at fourteen, gaining extensive experience working in restauran...
Q3 2024 Major U.S. Hotel Sales Survey
Daniel Lesser | October 21, 2024
By Daniel H. Lesser 2024 has been a turbulent year thus far as we have witnessed dramatic national and global events that may very well alter the course of history. During this past quarter alone: • Two assassination attempts were made on a former U.S. President who is a major party candidate once again in the upcoming election. • One month prior to this year’s Democratic National Convention, U.S. President Joe Biden, having earned sufficient delegates to be the party nominee, withdrew his candidacy and was replaced by the current Vice President Kamala Harris. • Nearly one year after the horrific events of October 7, 2023,...
The Ritz-Carlton, Half Moon Bay in California Appoints Maurice Tax as Director of Food & Beverage
The Ritz-Carlton, Half Moon Bay | October 7, 2024
HALF MOON BAY, Calif. (October 7, 2024) - The Ritz-Carlton, Half Moon Bay – the leading Forbes Five-Star oceanfront resort in the San Francisco Bay Area – is pleased to announce the appointment of Maurice Tax as its new Director of Food & Beverage. Maurice brings over 15 years of experience in the luxury hospitality industry, with extensive knowledge in food & beverage. He comes to Half Moon Bay from The Ritz-Carlton, Lake Tahoe, where he served as Director of Food & Beverage. Maurice is well acquainted with The Ritz-Carlton brand, starting his tenure with the company in 2007 at Hotel Arts Barcelona, serving as an assistan...
Sonoma, California’s MacArthur Place Hotel & Spa Welcomes New Executive Chef Eric Piacentine
MacArthur Place | October 16, 2024
SONOMA, CALIF. (October 16, 2024) – MacArthur Place Hotel & Spa, a 69-room luxury boutique hotel, announces the appointment of Eric Piacentine as Executive Chef. In this role, Chef Eric will oversee all culinary operations and menu curation for the property’s three culinary concepts — Layla, the dining centerpiece of the hotel, The Bar at MacArthur and The Porch, a marketplace featuring local purveyors — weddings and social events, poolside dining, and the hotel’s in-room dining program. With over 20 years of industry experience including work at world-class resorts and up-scale restaurants, Chef Eric brings a wealth of experien...
How Hotels Are Displaying Resort Fees in the Wake of CA’s Junk Fee Law
Genevieve Horchler | October 1, 2024
Not sure how to present resort or amenity fees on your booking engine? See concrete examples of how other hotels are adapting to the hospitality industry's new pricing regulations. By Genevieve Horchler In July 2024, the California Junk Fee Law was passed with the goal of eliminating the confusion surrounding hidden fees in the hospitality industry. This legislation requires hotels and other hospitality players to provide transparent pricing upfront, with mandatory add-ons like resort fees included in the advertised price. While hotels now need to show resort fees upfront, that doesn’t mean there’s only one way to do so. We too...
STS Cloud and Cloudbeds Unveil Powerful Integration to Transform Hotel Group Sales and Event Operations
SalesAndCatering.com | October 9, 2024
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC – (October 9, 2024) –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. By combining Cloudbeds' innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals. The integration enables hotel staff to mana...
Driftwood Capital Breaks Ground on $420M Westin Resort & Spa in Florida’s Burgeoning Space Coast
Driftwood Capital | October 2, 2024
Cocoa Beach, Fla. (Oct. 2, 2024) – Driftwood Capital (“Driftwood”) announces the successful groundbreaking of the highly anticipated Westin Cocoa Beach Resort, Spa, and Conference Center, a 502-key oceanfront development located in Florida’s fast-growing Space Coast market. Located at 1300 North Atlantic Avenue on the coastal city of Cocoa Beach, the $420 million Westin Resort & Spa will be built on a 15.7-acre site, providing the largest conference center in the region. The resort will be managed by North Palm Beach-based Driftwood Hospitality Management once completed. The event was attended by notable figures, including Cocoa ...
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