HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
Hospitality Financial and Technology Professionals | June 25th, 2024
News Archive: June
Some Customers Aren’t Worth Doing Business With
Shep Hyken | June 28, 2024
In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because they are truly a bad customer. The result could be choosing to say, “Goodbye,” and sending them to the competition. While there are many reasons you might end your relationship with a customer, I came up with six obvious ones to get you thinking: Customers who repeatedly return products. This is often the result of a liberal return policy that some customers abuse. Repeat...
HITEC 2024 Welcomes Nearly 6,000 Industry Stakeholders to Explore Latest in Hospitality Technology
HFTP | June 28, 2024
Hospitality professionals traveled from all over the world to Charlotte, North Carolina, June 24-27 for the largest and longest-running show of its kind. The Hospitality Industry Technology Exposition and Conference (HITEC®) was created over 50 years ago to break barriers and celebrate innovation in the hospitality technology space, a purpose that has resonated with the industry, attracting industry professionals by the thousands annually and making it the largest event of its kind in the world. This year was no exception, with over 5,900 attendees convening for HITEC North America 2024, June 24-27 at the Charlotte Convention Center in ...
Chicken Ranch Casino Resort Set to Open in Jamestown, California
Chicken Ranch Casino | June 14, 2024
JAMESTOWN, CA (June 14, 2024) – The eagerly awaited Chicken Ranch Casino Resort is now accepting online reservations. Guests can begin enjoying the resort's offerings with an opening on Monday, July 15. This brand-new destination features 175 luxurious guest rooms, 22 well-appointed suites, a variety of restaurants and bars, and an impressive gaming floor. California’s newest entertainment destination will beautifully display Aztec printed rugs, modern mirrors, and lively artwork in their overall room design, converging contemporary design and the authentic spirit of Chicken Ranch. Each room will also supply an open floor plan that of...
STR, TE Downgrade U.S. Hotel Forecast
STR | June 3, 2024
NEW YORK – STR and Tourism Economics made significant downward adjustments to the 2024-25 U.S. hotel forecast just released at the 46th Annual NYU International Hospitality Industry Investment Conference. The latest revision reflects lower-than-expected performance thus far in 2024 as well as lessened growth projections for the remainder of the year. For 2024, projected gains in average daily rate (ADR) and revenue per available room (RevPAR) were downgraded 1.0 percentage points and 2.1 ppts, respectively. Occupancy for the year is now expected to decline after the previous forecast projected year-over-year growth in t...
My Place Hotels of America Opens My Place Hotels-Grand Rapids, MN
My Place Hotels of America, LLC | June 6, 2024
ABERDEEN, SD — June 6, 2024 — My Place Hotels of America has opened My Place Hotels-Grand Rapids, MN in Grand Rapids, MN. This is the brand’s second hotel to open in Minnesota and the 71st opened and operating My Place property in the United States. The hotel is owned by Iron Range MP, LLC, and was developed by Legacy Development, LLC. It is managed by Legacy Management, LLC. The 63-key property was designed by The Richardson Design Partnership using the My Place “Chalet” prototype, which was selected to complement the natural beauty of northern Minnesota’s rolling hills, lakes, and deep woods. The hotel is outfitted with stand...
Aligning Culture With the Bottom Line: How to Create a Commercial Mindset That Will Drive Revenue and Service
Andrew Rubinacci | June 11, 2024
By Andrew Rubinacci “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos, founder and CEO of Amazon. Almost every person in your hotel should be aware of how sales truly impact your property. Whether at reception, working in payroll, or drawing up employee onboarding SOPs, they need to know that every day is a sales day. Selling can be a human trait, and great things start to happen when your hotel company is tuned into the commerce side of your business. It makes me think of a famous quote that...
McNeill Hotel Company (MHC) Names Kimberly Brown General Manager at Hampton Inn Memphis/Southaven MS
McNeill Hotel Company | June 18, 2024
Germantown, Tennessee — June 17, 2024—Germantown, TN- based McNeill Hotel Company (MHC) today named hospitality industry veteran Kimberly Brown as General Manager at its Hampton Inn Memphis/ Southaven MS. MHC President Travis Murray made the announcement. A Memphis native, Brown joins MHC with more than 20 years of hospitality experience, having started her career on the Tour & Attraction side as the Group Sales Manager at the first permanent Smithsonian exhibition outside of Washington DC, the Memphis Rock 'n' Soul Museum & Gibson Guitar factory. Kimberly then transitioned over to the hotel side and started her career in sa...
Takeaways From the 2024 Boutique Hotel Investment Conference by BLLA: Reviving the Spirit of Boutique Hotels
MARCUS R. LEE | June 14, 2024
By Marcus R. Lee, Patricia Shih, and Lizzette Casarin FIAF Florence Gould Hall Theater was bustling in early June with another successful Boutique Hotel Investment Conference. Kudos to the BLLA team for executing a great event! This article presents some key takeaways from HVS attendees Patricia Shih (HVS Consulting & Valuation) and Marcus Lee (HVS Asset Management & Advisory). In the ever-evolving landscape of hospitality, the term “boutique hotel” has transformed. Once synonymous with personalized service, unique design, and intimate experiences, “boutique hotels” as a phrase has recently blended with some nation...
