New Research Reveals Price No Longer Primary Driver of Travel Decisions
Expedia Group | July 28th, 2021
Five Ways Tech Builds the Next Stage of Local Authenticity for Hotel
Larry and Adam Mogelonsky | July 21st, 2021
News Top: July
Top 10 F&B Revenue Management Tips for Hotel Restaurants
Silvie Cohen | July 6, 2021
By Silvie Cohen, David Israel As restaurants emerge from the COVID-19 pandemic, operators remain challenged by nationwide labor shortages, the rising cost of wages, and the increasing cost of goods. To mitigate these bottom-line issues, just like hotels and airlines deploy revenue management techniques to push sales, there are strategies F&B teams can deploy to optimize their top line as well. This article takes you through F&B revenue management tips to help restauranteurs improve profitability. Top 10 F&B Revenue Management Tips for Hotel Restaurants: - Prix-Fixe Menus: Explore offering a fixed three-course menu for...
South Florida’s iconic Boca Raton Resort & Club to Undergo $175 Million Renovation
The Boca Raton | July 15, 2021
BOCA RATON, Fl - July 15, 2021 - South Florida's iconic Boca Raton Resort & Club announces the most significant evolution in its history, and its new-again name —The Boca Raton. For over four decades, from 1944 to 1988, The Boca Raton name signified a luxurious lifestyle unmatched worldwide. Over the coming months, The Boca Raton will usher in an entirely new perspective on travel, A New Golden Era. A New Golden Era at The Boca Raton and The Boca Raton Club promises an unrivaled destination beginning with a $175 million Phase One physical transformation to be unveiled during Winter 2021/2022. There will be bespoke enhancement...
How to Handle Difficult Customers
Shep Hyken | July 1, 2021
Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techniques I cover in both of these posts can work, with a little tweak or variation depending on the situation. So, after you read this, I urge you to go back and read the original article. This is a follow-up with another half dozen techniques to manage angry and/or difficult customers. So, here are six ways to handle difficult customers: Avoid acting indifferent toward your customer. Cus...
Cora Cora Maldives Appoints Chanapach Khumkhur as New Director of Spa and Wellness
CORA CORA MALDIVES | July 20, 2021
Cora Cora Maldives is the hottest new Maldivian luxury resort opening on 1st October 2021 in the unspoiled Raa Atoll. The five-star premium all-inclusive resort is delighted to announce the appointment of their new Director of Spa and Wellness, for Moksha Spa and Wellbeing Centre, Chanapach Khumkhur. In her role, Chanapach Khumkhur will oversee the day-to-day operations of the Moksha Spa and Wellbeing Centre, with seven treatment rooms, a relaxation lounge, overwater yoga pavilion, gym, and expansive outdoor recreational area, Moksha Spa and Wellbeing Centre is an oasis to freely replenish energy, move, play, and care for their bodies. Chanap...
Outrigger Resumes Acquisition of Hawaii’s Sheraton Kona Resort & Spa at Keauhou Bay
Outrigger Hotels and Resorts | July 27, 2021
HONOLULU – July 27, 2021 – Outrigger Hospitality Group announced today that it has revived its plan to acquire ownership of Sheraton Kona Resort & Spa at Keauhou Bay, a 509-room property in a prime oceanfront location on the Island of Hawai‘i. The transaction is expected to close in late August 2021, at which time the property will be rebranded as Outrigger Kona Resort and Spa. With nearly 75 years of successful leadership in Hawai‘i’s hospitality industry and 25 hotels, resorts and vacation condos across the Hawaiian Islands – Outrigger is uniquely positioned to steward this property. “We are grateful for the opportu...
Rockbridge Acquires The Island Resort in Fort Walton Beach, Florida
ROCKBRIDGE | July 12, 2021
COLUMBUS, Ohio – July 12, 2021 – Rockbridge announced the acquisition of the 331-room Island Resort in Fort Walton Beach, Florida, located on 11 acres of irreplaceable real estate with 600 feet of private, lush beach. Rockbridge acquired the property from the original owner, who recently invested $20 million to fund extensive renovations that reinforce its standing as a premier resort operation in the Florida Panhandle. With spacious beachfront suites and comfortable poolside rooms, The Island Resort is the only dedicated, full-service property in the market and offers 24,000 square feet of flexible meeting space with a penthouse ...
Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Chatham Bars Inn opts for the Knowcross platform to manage and streamline their operations so that they can focus on what matters most, the Guests. As the summer kicks off at the Chatham Bars Inn and the Veranda tables are full, with families having lunch and admiring the view of Chatham Harbor, the far dunes and the Atlantic Ocean in the distance. Commercial fishing boats moor next to sailboats, creating an impossibly picturesque view. Just inside the hotel’s front doors, the lobby is a flurry of activity and in the beautifully appointed salon and library, all chairs and tables are occupied with families playing board games and talking....
Chris Saputo Appointed General Manager for Hotel Drover, Autograph Collection
Hotel Drover | July 26, 2021
FORT WORTH, Texas - July 26, 2021 - Hotel Drover, an Autograph Collection hotel, is pleased to announce the appointment of Chris Saputo to the role of general manager at the 200-room rustic-luxe hotel, which opened in March 2021. Representing a forward-thinking approach, General Manager Chris Saputo brings close to two decades of experience to the newly opened Hotel Drover, an Autograph Collection Hotel by Marriott. His well-versed background and rich expertise includes project development, employee engagement, company culture, management of profitable operations, and innovative strategy. As the general manager of Hotel Drover, Saputo over...
Q2 2021 Major U.S. Hotel Sales Survey
Daniel Lesser | July 13, 2021
By Daniel Lesser The U.S. Lodging Industry has shifted dramatically over the past twelve months. Looking back to this time last year, the world was fiercely battling the Coronavirus pandemic, virtually weaponless without anything other than masks and social distancing measures. We are now roughly six months into the global vaccination campaign, with cases and death rates much lower in most parts of the world. Although the U.S. has achieved months of steadily declining case counts, unfortunately, every day we are reminded that the fight against the pandemic is not over. COVID-19 continues to loom large as new, more transmissible variants, a...
Hyatt Centric Downtown Nashville Opens in Nashville’s SoBro District
Hyatt Centric | July 29, 2021
CHICAGO – July 29, 2021 – Joint Venture Partners, Hyatt Hotels Corporation (NYSE:H) and C. B. Ragland Company today announced the opening of Hyatt Centric Downtown Nashville in Music City’s SoBro neighborhood. The hotel is located two blocks off the iconic Broadway Street and is centrally located within walking distance of the renowned dining, entertainment, and cultural experiences for which Nashville is known. With 252 guestrooms including 11 suites and floor to ceiling windows offering sweeping views of the Cumberland River, this new lifestyle hotel provides adventurous travelers an immersive experience in the heart of the action...
Storey Hotel Management Group Plans Mid-July Opening of The Ameswell Hotel in Silicon Valley
ROCKWOOD CAPITAL | July 8, 2021
MOUNTAIN VIEW, California — July 8, 2021 — The Ameswell Hotel, a new design and technology-oriented independent hotel, is set to open in the heart of Mountain View, California, on July 15th. Designed by BAMO, San Francisco’s award-winning design team, The Ameswell is the newest hotel from Broadreach Capital Partners and Rockwood Capital, managed by Storey Hotel Management Group. With many of the same key players behind the nearby critically acclaimed Rosewood Sand Hill in Menlo Park, The Ameswell is bringing modern luxury to Mountain View. Inspired by the backdrop of California’s wilderness and Silicon Valley’s legacy of unconven...
Boris Messmer Appointed General Manager of The Maybourne Riviera
MAYBOURNE HOTEL GROUP | July 15, 2021
Hotelier Boris Messmer has been appointed General Manager of The Maybourne Riviera, opening later this summer on the Côte d’Azur, France. The hotel is the first French property of Maybourne Hotel Group, operators of Claridge’s, The Connaught and The Berkeley in London and The Maybourne Beverly Hills in Los Angeles. In his new role, Boris will head up the opening team of this highly anticipated property outside the picturesque town of Roquebrune-Cap-Martin. Boris, who studied Hotel Management in his home city of Hamburg, has worked within the Maybourne Hotel Group for the last six years, gaining experience across all the London proper...
Aimbridge Hospitality’s Asia Investment Group Adds Three New Hotels
Aimbridge Hospitality | July 14, 2021
PLANO, TX – July 14, 2021 – Aimbridge Hospitality, a leading multinational hospitality company, announced its Asia Investment Group has added three new properties to its growing portfolio since June. "We are very pleased to see sustained growth in our portfolio, which is now well above 16,000 rooms," said Don Li, Executive Vice President & Head of Asia Investment Group. "2020 was an explosive year for us, and we have leveraged that momentum this year." The DoubleTree Suites by Hilton Hotel Salt Lake City Airport is a newly-renovated 288 key full service property located five minutes to Salt Lake City Airport via a complimentar...
Alpental Capital Acquires Courtyard Atlanta Airport West
Alpental Capital | July 1, 2021
Alpental Capital (“Alpental”), a Denver-based hotel investment group, announced the acquisition of the Courtyard Atlanta Airport West and has selected Providence Hospitality Partners to manage the hotel. The 128-room hotel is located in East Pointe, Georgia, three miles from Hartsfield-Jackson International Airport and just a 10-minute drive from downtown Atlanta. The hotel recently completed an extensive $1.6m guestrooms renovation in 2018-2019, and Alpental has continued capital improvements planned for the property to further enhance the guest experience. In addition to the recently renovated guestrooms, the four-story hotel fea...
Alpental Capital, Solid Rock Group, and Taconic Capital Acquire The Sheraton Denver Tech Center
Alpental Capital | July 14, 2021
Alpental Capital, Solid Rock Group, and Taconic Capital together have announced the acquisition of the Sheraton Denver Tech Center, a 263-room hotel located in Greenwood Village, CO. The partnership purchased the Sheraton as part of the bankruptcy auction of Singapore’s Eagle Hospitality Trust, that involved the sale of 14 properties total hotels for a price of $481.9 million. The Sheraton has been closed since March 2020, when COVID began to impact the hotel industry, and has remained closed through the prior owner’s bankruptcy process. The Sheraton’s new ownership group plans to reopen the hotel in August 2021 and occupancy is ...
Hilton Signs With Lighthouse Investments and ESI Ventures for Conversion of Seattle’s Hotel 1000
Hilton | July 28, 2021
SEATTLE, Wa. – July 28, 2021 – Hilton (NYSE: HLT) has signed an agreement with the new owners of Hotel 1000 in Seattle. Lighthouse Investments and ESI Ventures with equity financing from Kildare Partners acquired Hotel 1000 last month and plan to transition the property to LXR Hotels & Resorts, in August. LXR Hotels & Resorts feature a selection of unrivaled luxury properties that thrive independently, each providing a unique and locally immersive experience. The collection was developed based on demand for top-tier properties that retain their unique identity and market prominence in the luxury space, and that are backe...
TPG Hotels, Resorts & Marinas Acquires Danfords Hotel, Marina & Spa in Port Jefferson, New York
TPG Hotels, Resorts & Marinas | July 15, 2021
Providence, RI – July 15, 2021 – TPG Hotels, Resorts & Marinas, one of the nation’s premier hospitality management firms, today announced that it acquired the iconic Danfords Hotel, Marina & Spa located in Port Jefferson, New York. Surrounded by spectacular views of Long Island Sound – and nestled in the heart of historic Port Jefferson Village – Danfords Hotel, Marina & Spa boasts 92 upscale guest rooms and suites and a world-class marina featuring more than 100 slips and over 1,000 feet of side to tie with the capacity to accommodate vessels up to 250’ in length. Danfords onsite restaurant and lounge, WAVE, offers ...
SREE Hotels Opens Courtyard by Marriott in Downtown Cincinnati
SREE Hotels, LLC | July 7, 2021
Cincinnati, OH – July 7, 2021 – The historic Ingalls Building, originally built in 1903 as the world’s first reinforced concrete skyscraper and added to the National Register of Historic Places in 1975, is taking on a new life as the first Courtyard by Marriott hotel in downtown Cincinnati. Located at 6 East 4th Avenue, the 16-story property is owned and managed by SREE Hotels, LLC of Charlotte, North Carolina. General Manager Vernon Burchett leads the management team for SREE Hotels on this highly-anticipated opening. Situated downtown and 14 miles from the Cincinnati/Northern Kentucky International Airport, the Courtyard by Ma...
Great Wolf Resorts Breaks Ground on Great Wolf Lodge in Perryville, Maryland
Great Wolf Resorts, Inc. | July 21, 2021
CHICAGO – July 21, 2021 – Mid-Atlantic families will have something fun to howl about in 2023 as Great Wolf Resorts, Inc., North America’s largest family of indoor water park resorts, broke ground today on its newest resort in Perryville, Maryland. Great Wolf Lodge Maryland will become the brand’s 20th resort in North America, and the largest, with 700-family-friendly suites and a 126,000-square foot indoor water park. The resort will sit on 48-acres on the western edge of Cecil County, making it a convenient family getaway for those in Baltimore, Philadelphia, Wilmington and many other Mid-Atlantic and Northeast communities. ...
Roedel Companies Opens Hilton Garden Inn Boston Canton
Roedel Companies | July 23, 2021
Canton, MA – July 23, 2021 – Visitors to the Greater Boston area have a new lodging option as Roedel Companies of Wilton, NH announced the opening of Hilton Garden Inn Boston Canton today. Hilton Garden Inn Boston Canton, conveniently located near Interstates 93 and 95 in Canton, allows easy access to Boston, Foxborough, and more, making it the perfect destination for parents of Boston college and university students, tourists exploring the city, and attendees of football games and concerts at Gillette Stadium. Hilton Garden Inn Boston Canton is only the third hotel to open in Greater Boston since 2019 and will be the first hotel in the ...
The London West Hollywood at Beverly Hills Appoints Rob James as New Director of Sales & Marketing
The London West Hollywood at Beverly Hills | July 7, 2021
Los Angeles, CA - July 7, 2021 - The London West Hollywood at Beverly Hills is pleased to announce Rob James as the new Director of Sales and Marketing. In this role, James will be responsible for managing and implementing the hotel’s sales and marketing efforts attracting high-end travelers seeking a luxury, lifestyle experience. “It is my pleasure to welcome Rob James to our hotel team,” said Jeff Kulek, General Manager of The London West Hollywood at Beverly Hills. “His expertise and skill set makes him a great asset and will help us continue to both welcome back and introduce new guests to our all-suite hotel.” “I’m...
Ritz-Carlton Implements Clear Sky Software’s F&B Inventory Management System
Clear Sky Software | July 8, 2021
CHARLOTTE, North Carolina – July 8, 2021 – Clear Sky Software, Inc. ® announced today that The Ritz-Carlton Bacara, Santa Barbara has installed the company’s food and beverage inventory control system to help manage and track all food and beverage products. The Ritz-Carlton Bacara, in beautiful Santa Barbara, California, selected Clear Sky Software over a crowded field of inventory control solutions and has been busy taking advantage of this industry-leading F&B inventory system. Called Clear Sky FOOD & BEVERAGE, this is a comprehensive, perpetual inventory system that tracks and controls all beer, liquor and wine products ...
Ventana Big Sur Appoints Anthony Duggan as New Area Vice President and General Manager
Ventana Big Sur | July 1, 2021
BIG SUR, Calif. – July 1, 2021 – Ventana Big Sur is pleased to announce the appointment of Anthony Duggan as area vice president and general manager. Duggan brings an impressive resume of roles with some of the most beloved and respected luxury hospitality brands in the country, from AMAN to L’Auberge, to Ventana Big Sur. With over 20 years of luxury hospitality experience, Duggan’s collaborative approach and a proven track record for driving revenue, improving operational performance, increasing market share, guest satisfaction and staff engagement will undoubtedly continue to elevate the guest experience. “Big Sur is a speci...
Marriott Opens The Westin Anaheim Resort and Element Anaheim Resort Convention Center in California
Westin Hotels & Resorts | July 9, 2021
Marriott Bonvoy, Marriott International’s extraordinary portfolio of 30 brands, award-winning travel program and endless experiences, continues to propel its footprint in Anaheim, California with the opening of The Westin Anaheim Resort and Element Anaheim Resort Convention Center. As the global hospitality leader in wellness for more than a decade, Westin’s newest outpost in Anaheim boasts state-of-the-art amenities for well-being and relaxation, just steps from Disneyland® Park and Disney California Adventure® Park. Just three blocks away, Element by Westin®’s newest longer stay property is designed with a focus on sustainab...
KSL Capital Partners Acquires Four Beachfront Assets in Islamorada, Florida; Davidson Hospitality Group Selected to Manage
Davidson Hospitality Group | July 8, 2021
Amara Cay Resort, La Siesta Resort & Marina, Pelican Cove Resort & Marina and Postcard Inn Beach Resort & Marina under new ownership and management ATLANTA (July 8, 2021) – Leading hospitality management company, Davidson Hospitality Group, has been tapped by an affiliate of KSL Capital Partners, LLC to manage four distinctive beachfront hotels in Islamorada, Florida: Amara Cay Resort, La Siesta Resort & Marina, Pelican Cove Resort & Marina and Postcard Inn Beach Resort & Marina. As part of the transition, there are plans for extensive renovations and impactful enhancements to the guest experience. The boutique...
