Travel Outlook Partners With Thrio to Advance the Travel Industry Customer Service Experience
Travel Outlook The Premier Hotel Call Center | September 7th, 2023
Crafting a Luxury Sleep Experience at the Equinox Hotel New York
Adam and Larry Mogelonsky | September 6th, 2023
News Top: September
Chorten Wangyel Appointed Managing Director of Coral Sands Hotel in Harbour Island
Coral Sands | September 1, 2023
Wangyel’s appointment marks his grand return to the Bahamas, where he formerly served as General Manager of The Dunmore Hotel and Residences, and The Cove Eleuthera. September 1, 2023—Coral Sands Hotel in Harbour Island is delighted to announce the appointment of Chorten Wangyel as managing director of the iconic establishment. The celebrated hospitality leader will take the helm this month, marking a pivotal moment for the property. With a career in luxury hospitality spanning almost 20 years, Wangyel brings an impressive global perspective to Coral Sands. Recent successes include his role as the preopening general manager of Kisawa Sa...
Matthew McGuigan Appointed General Manager of Romer Waikiki at The Ambassador in Hawaii
Romer | September 22, 2023
HONOLULU, HI (September 22, 2023) – Highgate, a leading hotel management, investment and development company, has appointed Matthew McGuigan as General Manager of Romer Waikiki at The Ambassador. In his new role, McGuigan will oversee all operations and management of the highly anticipated property, scheduled to open October 1, 2023. An innovative and authentic professional with over 25 years of experience, McGuigan joins Romer Waikiki from the Ala Moana Hotel by Mantra in downtown Honolulu, where he served as Hotel Manager for the past five years. Prior, he served as Hotel Manager at the Roosevelt Hotel Seattle, Director of Rooms at The...
Crafting a Luxury Sleep Experience at the Equinox Hotel New York
Adam and Larry Mogelonsky | September 6, 2023
By Adam and Larry Mogelonsky Does the guarantee of a good night’s sleep influence a guest’s hotel choice? We say unquestionably yes. With the rise of sleep tourism where millions of people are starting to prioritize getting a solid seven-hour rest when traveling, hotels all over the world are responding in kind with newfangled or upgraded sleep programs. However, marketing that a brand cares about a guest’s sleep is a world of difference from the program’s execution. And as it relates to the execution, there’s no better place to look than a luxury hotel that has debuted a sleep program where every single detail has been meticu...
LivAway Suites Breaks Ground on Two Properties in Washington and Montana
LIVAWAY SUITES | September 6, 2023
The developer-centric economy extended-stay hotel chain breaks ground on two more sites within first six months of brand launch Sept. 6, 2023 — LivAway Suites™, the rapidly expanding premium economy extended-stay hotel brand, has broken ground on two more properties, located in Richland, WA, at 1289 Tapteal Drive, and Missoula, MT at 3455 W Broadway Street. Both locations are expected to open in 2024. Richland and Missoula are the third and fourth groundbreakings so far this year in the brand's rapidly growing portfolio. "Notwithstanding the latest tightening in the credit markets, our plan is to continue developing LivAwa...
Grand Hyatt Baha Mar Appoints Peter McMahon as Managing Director
Grand Hyatt Baha Mar | September 6, 2023
(NASSAU, The Bahamas; September 5, 2023) – Grand Hyatt Baha Mar– located on the beautiful island of New Providence in Nassau, announces the appointment of Peter McMahon as the property’s new Managing Director. With more than 30 years of experience, he has been recognized for his innovative leadership approach, focused on developing his supporting colleagues and delivering guest service excellence. “I am thrilled to join Grand Hyatt Baha Mar as Managing Director. The resort and its colleagues have established a truly world-class destination that delivers a remarkable luxury experience to its guests. I also look forward to wor...
The Search for Hotel Housekeepers: How To Create a Competitive Advantage Amid a Shortage
John E. Dorer | September 12, 2023
By John E. Dorer More than three years after COVID-19 erupted around the globe, fortunately the disease is receding. But the problems the pandemic caused persist. More than half of Americans in a Gallup Poll in June said their lives are not yet back to “normal.” You can count many hotel operators among them. Despite the gradual recovery from the havoc wreaked by the pandemic, the hospitality industry overall continues to struggle with a diminished workforce. Although a pickup from recent months was reflected in Labor Department data released this month — leisure and hospitality added 40,000 jobs — the industry remains 290,...
Five Trends Shaping the Hospitality Landscape in 2024
WATG | September 22, 2023
Rissai Valley, a Ritz-Carlton Reserve nestled in Jiuzhaigou, China, was the host venue for a high jewellery exhibition curated for high-net-worth travellers. Photo Courtesy of Rissai Valley, a Ritz-Carlton Reserve Singapore, 22 September 2023 – WATG, the preeminent leader in integrated luxury hospitality design since 1945, has revealed five emerging trends that will shape Asia Pacific’s hospitality industry in 2024 and beyond. With the return of travel, consumer preferences and expectations have evolved as indicated by the increased demand for all things responsible yet purposeful. This heightened sense of self-awareness and personal ...
Justin Miller Promoted to Executive Chef at The Broadmoor
The Broadmoor | September 14, 2023
Colorado Springs, Colo. – September 2023 – The Broadmoor is pleased to announce the promotion of Justin Miller to the position of Executive Chef. Chef Justin Miller has been an invaluable member of The Broadmoor's culinary team for the past 25 years, first joining the resort as an extern from Pennsylvania Culinary Institute in 1998 and later being named Chef de Cuisine of the resort’s La Tavern restaurant in 2001. Miller was appointed as The Broadmoor’s Executive Sous Chef in 2017. In his new role as Executive Chef, Chef Miller will oversee the resort's culinary operations, including its diverse range of acclaimed restaurants,...
BDNY Returns to NYC in November With a Curated, Authentic, and Immersive Hospitality Experience
BDNY | September 8, 2023
NEW YORK, NY (September 8, 2023) — Boutique Design New York (BDNY), the leading trade fair and conference for hospitality’s boutique and lifestyle design community, returns to the Javits Center on November 12-13, 2023. This annual, high-energy event connects interior designers, architects, purchasing agents, hoteliers, owners, brands, and developers with innovative manufacturers of hospitality interior products for two days of networking, inspiration, and exclusive insight into today’s boutique and lifestyle hotel trends. BDNY’s bespoke, curated fair experience features more than 650 exhibitors that focus on a selection of exceptional...
Hyatt Plans Growth in Luxury and Lifestyle Brand Footprint With a Development Pipeline of More Than 30 Planned Hotels and Resorts in the Americas Regi
Hyatt | September 19, 2023
CHICAGO (September 19, 2023) – Hyatt Hotels Corporation (NYSE: H) continues to strategically grow its luxury and lifestyle brand footprint with a strong development pipeline of more than 30 planned hotels and resorts in the Americas region through 2025, including the expansion of Hyatt brands into new markets. Over the last five years, globally, Hyatt has doubled its number of luxury rooms, tripled the number of resort rooms, and quadrupled the number of lifestyle rooms – and the momentum continues. Hyatt is the fastest growing luxury portfolio, with luxury, lifestyle, and resort hotels now making up over 40% of Hyatt's portfolio, rein...
Paramount Lodging Advisors’ New Building Mural Brings Playful Energy to Old Town
Paramount Lodging Advisors | September 5, 2023
Chicago, IL—Paramount Lodging Advisors (PLA) has partnered with Chicago local artist, Eric Lee to create an expansive mural for the firm’s headquarters located in Old Town. The piece titled Caution: Bridge Out is described as a trompe l'oeil encounter between Wile E. Coyote and the Roadrunner. Lee utilized the three-story building to create a three-dimensional story of the infamous foes, Wile E. Coyote, and Roadrunner – transporting the onlookers into the story; in the desert itself with the vibrant use of color, shading, light and space. “After being in the hospitality business for almost two decades with our companies, Atira ...
Beemok Hospitality Collection (BHC) Appoints Leadership Across Luxury Portfolio in Charleston
Beemok Hospitality Collection (BHC | September 1, 2023
Robert Megargle of The Charleston Place joins BHC’s corporate team, Rebecca Hubbard appointed new Managing Director of The Charleston Place, and Lukus Grace leading the opening of The Cooper, debuting 2025 Charleston, SC (September 1, 2023) – Beemok Hospitality Collection (BHC), a Charleston, SC-based hospitality company whose purpose is to create meaningful ways for people to connect and share extraordinary experiences, announced today the appointments of three executive positions within its prestigious collection. Robert (“Bob”) Megargle, previously the Managing Director of BHC’s flagship property The Charleston Place, has ste...
Place III Hotels Opens Its First Luxury Hotel, the BoTree, in London
The BoTree | September 21, 2023
LONDON, UK (September 21, 2023): - Place III Hotels has announced the grand opening of its first luxury hotel, The BoTree. Opening Friday, September 15, 2023, the hotel comprises 199 rooms including 30 suites as well as a destination restaurant and bar, delivering a vibrant experience for all who come through its doors. One of the most anticipated launches of 2023, The BoTree captures the spirit of Marylebone’s ‘village’ life. It reflects the allure of central London with its enchanting spaces and personalized service, while establishing Place III Hotels’ own form of luxury, Conscious Luxury. Rishi Sachdev, founder of Place III Hot...
Highline Hospitality Partners Acquires Homewood Suites by Hilton Eatontown
ighline Hospitality Partners | September 13, 2023
NEW YORK (September 13, 2023) – Highline Hospitality Partners (HHP), the hospitality investment platform launched by Highline Real Estate Partners (HREP), has acquired the Homewood Suites by Hilton Eatontown. The 131-room, extended-stay hotel, which is HHP’s eleventh property, is located in Eatontown, NJ in close proximity to the Jersey Shore beaches, major hospital systems, sports complexes and universities. The hotel is also located near Fort Monmouth, a decommissioned army base that is in the process of undergoing a transformational redevelopment. Highline Hospitality Partners' team has more than 60 years of combined experience acros...
The Cabot Collection Appoints Esther Ha as Executive Chef and Steven Dougherty as Director of Food and Beverage
The Cabot Collection | September 7, 2023
Distinguished chef and sommelier duo to oversee food and beverage operations for Cabot’s growing global portfolio TORONTO, CANADA (September 7, 2023) — The Cabot Collection, developer and operator of master-planned golf resort communities, announced today that Esther Ha and Steven Dougherty have joined the company as Executive Chef and Director of Food and Beverage, respectively. The pair will be based at Cabot’s first U.S. development, Cabot Citrus Farms in scenic Central West Florida, with global responsibilities for all destinations in the portfolio, including the award-winning Cabot Cape Breton in Nova Scotia, Cabot Saint Lucia in ...
Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds
J.D. Power | September 8, 2023
TROY, Mich.: 8 Sept. 2023 — After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service. “In the span of a year, staffing has gone from being the biggest pain point for hotel management compani...
Pendry Hotels & Resorts Opens Pendry Newport Beach Following Renovation and Rebranding
Pendry Hotels & Resorts | September 28, 2023
ORANGE COUNTY, CALIF. (September 28, 2023) – Pendry Hotels & Resorts today announced the grand opening of Pendry Newport Beach, marking the brand’s eighth property in the collection and third opening in Southern California. Located steps from Fashion Island, one of Orange County’s premier shopping destinations, Pendry Newport Beach features 295 thoughtfully redesigned guestrooms including 114 suites overlooking the Pacific Ocean, Newport Harbor and/or Back Bay. With chic interiors by Studio Munge, Pendry Newport Beach is a sophisticated interpretation of Southern California’s easygoing lifestyle featuring lush, garden-inspired...
Phoenix, AZ: A Decade of Investor Confidence Pays Off
ZABADA N. ABOUELHANA | September 22, 2023
By Zabada N. Abouelhana, McKenna Luke, Aleisha Smith Phoenix has come a long way in the last decade, developing a diverse and welcoming economy that has allowed the city and surrounding communities to outperform other top-25 markets. Area officials and industry partners have made a concerted effort to grow the metro in a meaningful and multi-faceted way beyond the somewhat stable demand drivers of the former decades that slowed the recovery from the Great Recession. Furthermore, operators and officials were able to capitalize on the Super Bowl held in 2015 to grow overall RevPAR to a pre-pandemic high in 2019. Demand during that period w...
The Skills Gap in the Hospitality Industry
Daniel Ciapponi | September 5, 2023
By Daniel Ciapponi Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels. So what skills are current employees missing and how can hospitality students gain the right set of skills to plug the skills gap and save the industry in the future? What caused the hospitality industry labor shortage? Several different factors conve...
The Crucial Role of Client Isolation in Hotel Wi-Fi
Chris Denbigh-White | September 18, 2023
By Chris Denbigh-White As the CSO of a Security Software company I travel a lot for work. I attend conferences and conduct security briefings across the world. This means that I spend a large amount of time working and ‘connected’ whilst on the move (and I’m not alone). In today's digital age, connectivity is a must, even when we're on the go. Whether it's for work or leisure, we often rely on hotel Wi-Fi networks to stay connected. However, the convenience of these networks can come at a price if proper security measures aren't in place. One such crucial security feature is client isolation. What is Client Isolation ? Clien...
Hotel Alberte, a 23-room Boutique Hotel, Opens in Paris
Tremend Studio | September 18, 2023
The boutique hotel in Paris, designed by Tremend, is now open, featuring works by Polish artists! Paris, the world capital of fashion and style, has been charmed with its beauty since the time of great reconstruction in the 19th century. The elegant townhouse with large windows and green spaces built at the time became a hallmark of the refined aesthetic of the metropolis. In one such townhouses, a boutique hotel has just been created, designed by the Warsaw architectural studio Tremend. Supervised by the city’s prefect, Georges-Eugène Haussmann’s reconstruction of Paris, which took place between 1852 and 1870 and is also known...
HVS Conference Takeaways: The Lodging Conference 2023
Rod Clough | September 25, 2023
By Rod Clough With contributions from Eric Guerrero, Josh Williams, Neil Flavin, Zabada Abouelhana, James Rebullida, and Aleisha Smith Harry Javer and team executed another stellar Lodging Conference at the beautiful JW Marriott Desert Ridge, where over 2,700 attendees gathered to ponder and map the future of our great industry. We were thankful to sponsor such an important meeting, and I was honored to take the main stage at its start to share my perspectives on the direction of cap rates, discount rates, and values. Here are our takeaways from the conference: There is a notable disconnect at present between buyer and sel...
Elizabeth Mullins Appointed Managing Director for The Fifth Avenue Hotel and Chief Operating Officer of Flâneur Hospitality
The Fifth Avenue Hotel | September 8, 2023
The Fifth Avenue Hotel is delighted to announce the appointment of Elizabeth Mullins as Managing Director for the hotel, and Chief Operating Officer of Flâneur Hospitality. Bringing over three decades of experience in the luxury hospitality sector, Elizabeth is a respected leader who will oversee all hotel operations, as well as leadership of Flâneur Hospitality. Elizabeth received a Bachelor of Science from The University of New Hampshire and launched her career at The Ritz-Carlton, Boston, fulfilling a childhood dream of being part of the iconic brand. For the next 28 years, Elizabeth’s career spanned continents as she led hotels in ...
Thompson Palm Springs Appoints Quentin Garcia as New Executive Chef
Thompson Palm Springs | September 26, 2023
Aspiring Culinary Talent Returns Home to California Desert Bringing Levantine-Inspired Cuisine to the Table PALM SPRINGS, CA (September 26, 2023) – Thompson Palm Springs is pleased to announce the appointment of Quentin Garcia as its new Executive Chef. In his new role, Garcia will build on the concept of Thompson Palm Springs’ new and exciting mainstay restaurant, lead all front and back of house kitchen staff, and curate new and innovative programming for the budding culinary scene of Palm Springs. A budding culinary talent born and raised in Indio, Garcia returns to the Coachella Valley, bringing a thought-provoking menu of Levanti...
NewcrestImage & Dabu Group Acquire Full-Service Marriott Dallas/Fort Worth Westlake in Texas
Newcrest Image | September 26, 2023
A joint venture of two Dallas-based companies – NewcrestImage and Dabu Group – has acquired the full-service Marriott Dallas/Fort Worth Westlake. The hotel features architecture by award-winning Mexican architect Ricardo Legorreta, who is known for his innovative use of bright colors, light and shadow, and geometric shapes. Newmark Lodging Capital Markets arranged the sale on behalf of the seller. The team was led by Vice Chairman Miles Spencer and Director Parker Sherrill. The Marriott is convenient to corporate offices, historic downtown Grapevine, and destinations such as the world headquarters of Charles Schwab Corporation, DFW ...
