Google Trailing Behind Instagram, TikTok: How Social Media Is Changing the Travel Search Landscape
Lodging Interactive | April 29th, 2024
News Top: April
Embassy Suites by Hilton Deerfield Beach Resort & Spa Unveils Multimillion-Dollar Property Renovation
Embassy Suites by Hilton Deerfield Beach Resort & Spa | April 26, 2024
DEERFIELD BEACH, Fla. (April 26, 2024) – Embassy Suites by Hilton Deerfield Beach Resort & Spa is ready to unveil the completion of its multi-million-dollar property renovation, just in time to welcome summer travelers. Located between the popular city centers of Boca Raton and Fort Lauderdale, Deerfield Beach is a peaceful, beachside getaway for locals and tourists alike. The extensive renovation includes a redesign of public spaces, more than 11,700 sq. ft. of newly renovated event space, an aesthetic refresh of guestrooms and décor, and a rebranding of its signature dining destination, Beach Terrace Restaurant. “We are absolu...
A New Approach to Hotel Management Fees
Marcus R. Lee | April 26, 2024
By Marcus R. Lee In the ever-evolving hospitality industry, the question of how to effectively compensate hotel operators remains crucial. While the basic premise of paying managers for their management skills holds true, the prevalent incentive fee structures may no longer adequately align with market realities, particularly for owners. Management Fees Breakdown Hotel management companies earn fees through three main avenues: In the typical hotel management agreement, hotel management companies are typically paid a base fee equal to 2.0% to 4.0% of total operating revenue—3.0% being the most common—plus an incentive, typically an...
WoodHouse Set to Open The Hotel at The Moore in Miami’s Design District
WoodHouse | April 26, 2024
(MIAMI, FL – April 26, 2024) – Today, WoodHouse announced that The Moore in the Miami Design District has officially begun its re-opening. The iconic landmark enters its next century as a new cultural destination, complete with a private members club, public restaurant, boutique hotel, executive offices and gallery space. One of the most recognizable façades in the city, The Moore was built in 1922 during the 1920s Florida Land Boom on a former pineapple farm and estate, and would influence the development and design of the surrounding area for 100 years to come. Occupying a nearly 90,000-square-foot space, each floor of The Moore...
Ocean City’s Ashore Resort & Beach Club Appoints Nate Leonard as New Executive Chef
ASHORE RESORT & BEACH CLUB | April 2, 2024
Culinary Connoisseur Nate Leonard to Lead the Coastal Resort’s Five New Dining Outlets Ocean City, MD (April 2, 2024) – Ashore Resort & Beach Club, the newly renovated coastal haven nestled along Ocean City's pristine shores, announces the appointment of Nathaniel (Nate) Leonard as executive chef. With an impressive culinary background and a passion for creating memorable dining experiences, Chef Leonard is poised to further elevate the resort as an enticing travel and dining destination along the Maryland coast. Chef Leonard will lead all culinary-related operations, including banquets, events, weddings and the resort's five new coa...
Travel + Leisure Announces the 2024 It List of Best New Hotels
Travel + Leisure | April 16, 2024
NEW YORK, April 16, 2024 – Today, Travel + Leisure announces the 19th annual It List, a meticulously curated list of the best new and renovated hotels across the globe, which for the first time includes newly launched luxury cruise ships. In-depth coverage of this year’s It List is now available online, and in the May 2024 issue of Travel + Leisure, which hits newsstands April 19. This year, Travel + Leisure’s guide to the can’t-miss openings (and re-openings) covers everything from boutique hotels in Morocco and Portugal to grand resorts along the serene beaches of Mexico and Greece. The selected hotels and cruise ships span 39 c...
Rahul Vir Named General Manager of Marriott Long Beach Downtown
Marriott Long Beach Downtown | April 25, 2024
LONG BEACH, Calif. -- Longtime hospitality industry veteran Rahul Vir has been named general manager of the new Marriott Long Beach Downtown, overseeing 140 employees as well as all day-to-day operations of the 376-room property. In his current role, he directs day-to-day management of the 12-story property and has been instrumental in spearheading a top to bottom renovation now underway. When complete in June of 2024, Marriott Long Beach Downtown will emerge with a modern and vibrant design encompassing all 376 rooms and suites, a stunning rooftop pool and deck with sweeping city and ocean views, a fresh new dining venue Local Current, a c...
Gregory Stubbs Appointed General Manager at Resorts World Bimini
RESORTS WORLD BIMINI | April 2, 2024
BIMINI, THE BAHAMAS – Resorts World is pleased to announce the promotion of hospitality veteran Gregory Stubbs to General Manager of its luxury resort, Resorts World Bimini, located on the island of Bimini in the Bahamas. In this new role, Stubbs will lead the team in providing outstanding service and oversee operations of the hotel’s 305 guest rooms and suites, four on-site pools, Serenity Spa, restaurants and bars, Fisherman’s Village – an authentic shopping experience and The Resorts World Bimini Beach - a 4.5 acre private beach and lounge. A Nassau-native, Stubbs brings 40 years of industry experience to the role. He joined ...
Why Time Is the New Currency
Audrey Hall | April 12, 2024
By Audrey Hall “Time is money” is an often-repeated phrase attributed to Benjamin Franklin. When the aphorism was written, Franklin was pointing out that time spent not working was time not making money. Fast forward to today’s society and the value, or currency, no longer comes from the time spent working to achieve results, but on the time saved. When interacting with customers, the focus is no longer on spending more time working, but on being more efficient with time. In the context of the hospitality industry, by giving time back to guests, hotels not only extend value but increase loyalty with their customer base. The ...
Hilton Acquires Majority Controlling Interest in Sydell Group to Expand NoMad Hotels Brand Worldwide
Hilton | April 3, 2024
Brand marks Hilton’s debut in fast-growing luxury lifestyle category MCLEAN, Va. and MIAMI – Hilton (NYSE: HLT) today announced it has acquired a majority controlling interest in Sydell Group (“Sydell”) to expand the NoMad Hotels brand from its existing London flagship location to high-end markets around the world. The addition of NoMad to Hilton’s brand portfolio marks the global hospitality leader’s entry into the fast-growing luxury lifestyle hotel market with a meticulously designed brand defined by exceptional food and beverage, interior design and service. Over the last decade, Sydell, led by founder Andrew Zobler, h...
Sojern Elevates Guest Experience With HotelKey
Sojern | April 30, 2024
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Hotel X Supercharges Marketing With Automation and Dynamic Content
Hapi | April 11, 2024
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data. Located on Lake Ontario just five minutes from bustling Union Station in downtown Toronto, it’s hard to imagine there’s room for a full-service luxury resort. But stroll the 6-acre grounds of Hotel X, which opened in March 2018 as part of the Library Hotel Collection, and you’ll find multiple restaurants, a 90,000-square-foot fitness facility, a spa, a kids play center, cinema screening room, tennis, squash and pickleball...
DiamondRock Hospitality Company Implements Leadership Changes and Simplified Organizational Structure
DiamondRock Hospitality Company | April 15, 2024
Jeffrey Donnelly Appointed Chief Executive Officer; Briony Quinn Appointed Chief Financial Officer; Justin Leonard Appointed President Appointments Capitalize on DiamondRock's Strong Bench and Proven Talent to Drive Continued Business Momentum Company Reaffirms 2024 Annual Guidance BETHESDA, Md., April 15, 2024 -- DiamondRock Hospitality Company (the "Company") (NYSE: DRH), a lodging-focused real estate investment trust that owns a portfolio of 36 premium hotels and resorts in the United States, today announced leadership changes and a simplified organizational structure to drive continued business momentum: Jeffrey Donnelly, previ...
Three Waters Resort & Marina, a Tribute Portfolio Resort Set for Fall 2024 Opening in the Florida Keys
Pivot | April 12, 2024
Islamorada, Florida, April 12, 2024 – Three Waters Resort & Marina, a Tribute Portfolio Resort in the Florida Keys, will open its doors in Fall 2024. This new upscale resort will elevate the guest experience and become the crown jewel for the Islamorada Resort Collection, which also includes the beloved Amara Cay Resort and La Siesta Resort & Villas. Offering an energizing escape in the “Sport Fishing Capital of the World,” Three Waters Resort & Marina spans 15 acres of oceanfront property and will feature 214 chic, island-inspired guest rooms, nine distinct new dining concepts, and a wide variety of authentic and upscale ex...
Grand Hyatt Atlanta in Buckhead Launching Multi-Phased Renovation
Grand Hyatt | April 26, 2024
ATLANTA (April 26, 2024) –– Nestled in the heart of the vibrant Buckhead neighborhood, Grand Hyatt Atlanta, in Buckhead announces an extraordinary transformation of its legendary premises. This multi-phased renovation will revolutionize the iconic 25-story landmark. Set for a grand reveal in early 2025, this extensive project will enhance every aspect of the hotel, from the luxurious guest rooms and dynamic meeting spaces to the arrival experience with the newly conceptualized lobby lounge, ushering in a new era of unparalleled luxury and elegance. As a beacon of sophistication within Atlanta's bustling business and shopping district...
Analyzing Today’s Hotel Revenue Trends: A Snapshot of the Industry
Nasir Zahir | April 9, 2024
By Nasir Zahir In the ever-evolving landscape of hotel business, understanding the latest revenue trends is crucial for hoteliers aiming to optimize their operations and drive profitability. As of today, the hotel industry continues to navigate a complex web of challenges and opportunities, with revenue figures reflecting the dynamic nature of the market. Despite persistent uncertainties stemming from global events and economic fluctuations, many hotels are witnessing a gradual recovery in revenue compared to previous years. The easing of travel restrictions in various regions, coupled with increasing consumer confidence, has contribute...
Investing in Wellness Tourism: A Good Strategic Move for Hotels
Angelina Chang | April 12, 2024
By Angelina Chang In recent years, the hospitality industry has witnessed a significant shift towards prioritizing wellness tourism. This movement reflects a global trend towards slower living and self-care, highlighting the importance of holistic health for individuals of all ages and backgrounds. Wellness is defined by the “Global Wellness Institute” (GWI) as “the active pursuit of activities, choices, and lifestyles that leads to a state of holistic health.” As hotels navigate this evolving landscape, investing in wellness tourism emerges not only as a lucrative business strategy but also as a commitment to community well-being ...
Highgate Announces General Manager Appointments to Hawaii Portfolio
HIGHGATE | April 29, 2024
HONOLULU, HI (April 29, 2024) – Highgate, a leading hotel management, investment and development company, is pleased to announce the appointments of two hospitality leaders to serve as General Managers of its expanding portfolio of hotels across the Hawaii region. “Daniel Texeira and Hayato Nogaki are exceptional hospitality leaders. With a progressive portfolio, we are committed to mentoring talent and creating opportunities for emerging executives to excel within Highgate” said Kelly Sanders, Highgate Hawaii Group President. “Daniel will steward the launch of Romer House Waikīkī with bold community vision and engaging leadership...
Challenges Faced by Hospitality Organizations in Overcoming Communication Silos
Jaime McMahon | April 11, 2024
By Jaime McMahon In the fast-paced environment of the global hospitality industry, various teams must work together to deliver exceptional customer service. When departments in hotels, restaurants, casinos, and similar organizations are aligned, they share information and address potential issues promptly, but when they work alone, customer satisfaction inevitably suffers. Unfortunately, instead of sharing information and collaborating freely with other teams in their hospitality organization, many teams store data behind closed walls, which can create communication silos. A recent PwC survey finds that 55% of organizations have teams w...
Wherever You Go, There Is Artificial Intelligence
Klaus Kohlmayr | April 24, 2024
By Klaus Kohlmayr It’s a daily occurrence to see mentions of Artificial Intelligence (AI) throughout multiple industries, including the hotel space. And why not? AI systems can effortlessly perform tasks associated with the cognitive functions of humans, and rather than reducing jobs, AI applications seek to enhance employment opportunities. The hotel industry is one of the most promising business sectors that can leverage the power of AI. This is due to the ongoing processing of vast amounts of data to better understand the underlying demand patterns or elevate pricing strategies. AI is also a growing opportunity to improve business ...
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus | April 16, 2024
The latest innovation to Amadeus’ leading reservations system and booking engine will address hoteliers’ top goals and challenges with a “build-your-own” suite of solutions model April 16, 2024 – As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential. Just as guests expect their preferences and challenges to be addressed immediately and accurately, hotels too are seeking innovative solutions to meet these demands effectively. In response to this growing trend, Am...
Customer Experience Is Like Maintenance on Your Car
Shep Hyken | April 25, 2024
By Shep Hyken I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car. Apparently, he has more patience than I do and was giving the dealer another chance to fix the car. Regardless, it made me think that what looks good on the outside may not be so good on the inside. Unfortunately, there are businesses that fall into the same category as m...
Christina Fry Joins Andaz West Hollywood as General Manager
Andaz West Hollywood | April 9, 2024
Christina Fry Joins the Team at the Legendary West Hollywood Hotel WEST HOLLYWOOD, CA., (April 9, 2024) – Andaz West Hollywood, the iconic hotel located on the legendary Sunset Strip, is proud to announce the appointment of Christina Fry as the hotel’s new General Manager. Fry will oversee the day-to-day operations of the Hyatt brand hotel, known for its rich history as the first hotel on the Sunset Strip and its famous rock n’ roll guests, spearheading staff management and guest experiences. “I am thrilled to join the dynamic team at Andaz West Hollywood as I embark on the next step in my career,” said Fry. “Andaz West Hol...
Jackson-Shaw and Holualoa Companies to Develop 274-Key Dual-Branded Marriott and Westin Hotel in North Phoenix
Jackson-Shaw | April 16, 2024
AC Hotel by Marriott North Phoenix at Norterra and Element by Westin North Phoenix at Norterra expected to break ground in May 2024 and open late 2025 PHOENIX, ARIZONA (April 16, 2024) – North Texas developer Jackson-Shaw and Tucson-based Holualoa Companies announce the development of dual-branded AC Hotel by Marriott North Phoenix at Norterra and Element by Westin North Phoenix at Norterra. The two hotels connected under one roof are located close to the Shops at Norterra at 25100 North 22nd Lane, Phoenix, Arizona 85085, near the northeast corner of West Happy Valley Road and Norterra Parkway. The property is expected to break ground in ...
Transforming Hotels With Artificial Intelligence
Robert Rauch | April 1, 2024
Operators Who Ignore New Tech Will Be at a Severe Competitive Disadvantage By Bob Rauch Scheduling and training processes are becoming streamlined; revenue management has improved optimizations, and SEO and marketing strategies rely on AI to enhance online visibility. Chatbots are used for customer service and exist with many hotel providers today. Practical Uses of AI in Hospitality We just revised our menus and wine lists while utilizing AI, and while AI provides insights and depth, it still takes a human to know what is best in a market. This is true with all use cases for AI. It can speed up many processes, support innovation, etc....
The Future of Hotel Distribution Channels: Seizing Opportunity in Channel Disruption
Jochen de Peuter-Rutten | April 4, 2024
By Jochen de Peuter-Rutten, Youri Sawerschel The hotel distribution channel landscape is undergoing a seismic shift. Online travel agencies (OTAs) that once leveled the playing field for independent properties now dominate, their economic muscle squeezing hotel margins. Metasearch engines commoditize the search experience, making standalone properties indistinguishable. Meanwhile, the growth in alternative lodging threatens hotels' grip on the accommodations sector. Yet within this disruption lies opportunity for savvy hoteliers. Emergent technologies now enable hotels to tailor the guest experience as never before. Strategic partnershi...
