Guest Loyalty Is Not Dead – It’s Just Really Boring
Ellis Connolly | May 19, 2022
Loyalty
Hospitality Financial Leadership: Unplugging the Brand and Cranking up the OTA’s – Hotel Overachiever
David Lund | September 24, 2018
By David Lund It's nothing new to hear about hotels or owners who have said "good bye" to brands and have gone on their own as an independent hotel. This is the story of one such hotel and a look at their results. I am also going to highlight the typical costs associated with being affiliated with a brand and what some say is the biggest reason to get out while you can. The whole idea was the new owners. They bought the hotel with the express purpose of taking down the flag and making the hotel an independent. The market was strong and the hotel with its brand was doing quite well – a positive revpar index with its historical comp...
Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis
the Center for Hospitality Research | September 17, 2018
Ithaca, NY, September 17, 2018 - Cornell University's Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by brands in the hotel industry today. The first of its kind in terms of the scale of the reputation data analyzed, the report analyzes over 30 million reviews of more than 30,000 branded hotels posted to 47 review sites between January 1, 2016 and March 31, 2018. The report categorizes brands according to the six segments identified in STR's chain scale report and ranks them using ReviewPro's Global Review Ind...
Hyatt Enters Agreement With Matmut S.A.M. to Develop Hyatt Place Rouen Set for 2021 Opening in the French Normandy
Hyatt Place | September 12, 2018
CHICAGO---Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with a subsidiary of Matmut S.A.M. to develop the first Hyatt-branded hotel in Rouen, the capital of Normandy, France. Managed by Cycas Hospitality, Hyatt Place Rouen will be the second Hyatt Place hotel in France, and will join the dual-branded Hyatt Place and Hyatt House hotels at Paris Charles de Gaulle Airport that are currently under development. The Hyatt Place project in Rouen reflects the brand's strong momentum in the fast-growing select service category as Hyatt Place hotels continue to expand across Europ...
HR Group and Hyatt Enter Agreement for New Build Hyatt House Frankfurt/City Goetheplatz in Frankfurt, Germany
Hyatt House | August 29, 2018
CHICAGO (August 29, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with HR Group for a Hyatt House hotel in Frankfurt, Germany. The hotel will be integrated into FOUR Frankfurt, a large mixed use development in the center of the city by Groß & Partner, that will be comprised of four towers and will include residential and office facilities, as well as retail spaces and hotels. Expected to open in 2023, Hyatt House Frankfurt/City Goetheplatz will mark the second Hyatt House hotel in Frankfurt, joining Hyatt House Frankfurt/Eschborn. The Hyatt House ...
Red Roof® Launches Extended Stay Brand HomeTowne Studios by Red Roof®
August 15, 2018
COLUMBUS, Ohio, Aug. 15, 2018 -- Convenient, cost-effective and comfortable: the basic essentials of extended stay accommodations, a hospitality sector that has grown immensely in the past few years with extended stay builds currently making up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, is entering this market with their newest sub-brand, HomeTowne Studios by Red Roof. The brand will undergo a phased launch of over 30 properties across more than 20 markets with nearly 4,000...
NetBase Report Reveals the Most Loved Travel and Hospitality Brands of 2018
NetBase | August 13, 2018
Marriott dominates the travel and hospitality industry; Airbnb is the most loved travel site, and American Airlines leads the airline industry SANTA CLARA, Calif.—August 13, 2018— NetBase, a global leader in enterprise social analytics, today released its annual Social Media Industry Report 2018 Travel and Hospitality. The report leveraged NetBase's social analytics technology to examine the most popular brands across five categories including, Airlines, Car Rentals, Cruise Lines, Hotels and Travel Sites. "Social media plays an extensive role in how customers feel about travel and hospitality brands, and where they choose to...
Kokari Limited Opens New 309-Room Grand Hyatt Athens Marking City’s First Hyatt Hotel and First Grand Hyatt in Greece
Grand Hyatt | August 8, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the opening of Grand Hyatt Athens, marking the first Hyatt hotel in the Greek capital and the first Grand Hyatt branded hotel in Greece. The luxury property is located on Syngrou Avenue next to the Onassis Cultural Centre and combines dramatic architecture with innovative design, easily accessible to historic sites and best-in-class restaurants. The vibrant city of Athens offers countless activities for all types of visitors. At the same time, it is also known as the historic capital of Europe – an ancient city with rich culture, iconic sites and attractions. "Athens is f...
Hyatt Appoints Mia Kyricos as Senior Vice President, Global Head of Wellbeing
Hyatt Hotels Corporation | August 6, 2018
CHICAGO (August 6, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today that Hyatt has selected Mia Kyricos as senior vice president, global head of wellbeing, underscoring Hyatt's commitment to care for people so they can be their best. Kyricos will report to Mark Vondrasek, Hyatt's chief commercial officer. "As a pioneer in the business of wellbeing, Mia is uniquely qualified to further define Hyatt's wellbeing efforts across all 14 brands to ensure colleagues, guests and customers can be their best," Vondrasek said. "She is a respected leader in the wellbeing industry and her expertise across wellness, hospitality and bra...
Owned by Latam Hotel Corporation and Operated by GHL, Hyatt Place San Pedro Sula Opens in Honduras
Hyatt Place | August 2, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today that Hyatt Place San Pedro Sula is officially open, marking the second Hyatt-branded hotel in Honduras and fifth Hyatt Place hotel in Central America. The new hotel features the Hyatt Place brand's intuitive design, casual atmosphere and practical amenities for multi-tasking travelers, such as free Wi-Fi and 24-hour food offerings. The hotel is owned by Latam Hotel Corporation, which currently owns six hotels and convention centers in its growing portfolio, and operated by GHL, a Colombian based group with 70 hotels owned or under management in Latin America. "As the Hyatt Plac...
Hyatt Executes Nine Management and Franchise Agreements in May and June 2018
Hyatt Hotels Corporation | July 23, 2018
CHICAGO (July 23, 2018) – Hyatt Hotels Corporation (NYSE: H) today announced executed management and franchise contracts for nine hotels. The executed contracts, which represent important expansion in key markets or markets in which Hyatt brands are under-represented, are for the following hotels: Hyatt Regency Hyatt Regency hotels and resorts offer a full range of services and amenities, including the space to work, engage or relax; notable culinary experiences; technology-enabled ways to collaborate; and expert event planners who can take care of every detail. Asia Pacific Hyatt Regency Clark in Clark, Philippines Hyatt Rege...
Hyatt Appoints Julia Vander Ploeg Senior Vice President, Global Head of Digital
Hyatt Hotels Corporation | July 11, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt has selected Julia Vander Ploeg as senior vice president, global head of digital. Vander Ploeg will report to Mark Vondrasek, global chief commercial officer. "Julia is a dynamic and reputable leader in the digital space and will play a critical part in helping re-imagine Hyatt's digital capabilities and increase the frequency and depth of engagement with our guests," Vondrasek said. "Her proven track record of creating high-quality digital experiences across all touchpoints, particularly mobile, makes her an ideal fit for the role and will advance our ability to bui...
Hospitality Financial Leadership: Why Hotel Brands and Franchisers Secretly Love the OTAs
David Lund | July 9, 2018
By David Lund I know we all hear the battle cries every day in our industry, but what's really going on with hotel brands, franchisers, the online travel agents and their war over commissions and fees? In this piece, I am going to expose an angle that I think needs some light. It gets back to a fundamental understanding of how our industry functions based on its evolved structure, with brands and owners. I also believe this is a good lesson in hotel business strategy, to understand what underpins the relationship between the warring parties and what drives the business model with hotel franchisers and brands. The first thing to know abo...
New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners
Hyatt Place | June 5, 2018
CHICAGO--Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand. "The new generation of Hyatt Place hotels is intended to further strengthen the overall Hyatt Place portfolio and expand our opportunities to work with world-class developers and operators, while also providing flexibility and support to ou...
Hyatt and Jinmao Group Unveil 305-Room Jinmao Hotel Lijiang Joining The Unbound Collection in China Following Rebranding From Grand Hyatt
The Unbound Collection by Hyatt | May 24, 2018
CHICAGO (May 24, 2018) – Hyatt and the Jinmao Group proudly unveiled Jinmao Hotel Lijiang today, which rebranded from a Grand Hyatt hotel to Jinmao Hotel Lijiang in The Unbound Collection by Hyatt. This marks the first hotel in China for The Unbound Collection by Hyatt. The 305-room Jinmao Hotel Lijiang combines traditional architecture with contemporary design, offering guests an authentic taste of the traditional Naxi culture, breathtaking natural views, and a story-worthy experience. Together, Hyatt and the Jinmao group also announced the renewal of the management agreement for the iconic Grand Hyatt Shanghai, located in the he...
It Takes Two to Build, But Only One to Destroy
Georges Panayotis | May 22, 2018
By Georges Panayotis How can we imagine developing a product and a brand that are disembodied, cut off from their source of inspiration, with no link to what should feed them and help them progress? Today, large companies suffer from two major ills: a brutal and merciless transformation that does not wait for latecomers, the rupture that is on everyone's lips; and obvious management problems. Managers have been sidelined, in favor of robotisation, financiers and great strategists without anticipating in the medium term the devastating effects of a lack of management. Because those managers who are operational, who are the lines of ...
Video: How Critical are Millennials for Hotel Brands?
Stuart Pallister | May 7, 2018
By Stuart Pallister The topic of millennials and hospitality was featured in a panel session during the 9th Young Hoteliers Summit at Ecole hôtelière de Lausanne. How critical are the millennials for hotel brands? Andreas Scriven - Head of Hospitality & Leisure, Deloitte. When it comes to millennials, it's about the way of doing things which may be linked to service but they're just faster. Things happen faster. Brands keep on coming again and again, so saying that millennials are different is completely wrong. However, they're born with a smartphone in their hands, so they don't have time for bullsh*t. What hotels need...
Aimbridge Hospitailty Completes $15 Million Renovation of 468-Room Hyatt Regency Schaumburg
Hyatt Hotels Corporation | April 25, 2018
CHICAGO (April 25, 2018)—Hyatt Regency Schaumburg is proud to announce all renovations to the hotel—including all guestrooms and over 28,000 square feet of event space—are complete and brand-new restaurant experiences nearby make this area a huge value-add to the real estate development of the soon-to-be mixed-use community. The Hyatt is adjacent to the Woodfield Mall, the fifth largest shopping district in the United States. The renovations feature 468 modern, relaxing guestrooms and suites which include free internet access, HDTVs with premium channels, spacious livings areas, sofa sleeper, work desk and mini-fridge. Amenities incl...
Hyatt Appoints Stephen Ho as President – Greater China, Global Operations
Hyatt Hotels Corporation | March 15, 2018
CHICAGO (March 15, 2018) – Hyatt Hotels Corporation (Hyatt) today announced the appointment of Stephen Ho as President - Greater China, Global Operations, in line with plans to accelerate growth in Greater China. Effective April 16, 2018, Stephen will be responsible for the growth and operations of the hotel network, talent development and owner relations in the Greater China region. He will also refine and reinforce Hyatt's China outbound strategy from a commercial and operations perspective. Prior to joining Hyatt, Stephen was Chief Executive Officer, Greater China Region at Marriott International, Inc., where he oversaw all...
PNB Merdeka Ventures Sdn. Berthed and Hyatt to Develop the First Park Hyatt hotel in Kuala Lumpur, Malaysia
Park Hyatt | February 27, 2018
Park Hyatt Kuala Lumpur will top PNB 118 tower, expected-to-be tallest skyscraper in Southeast Asia CHICAGO--Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a management agreement with PNB Merdeka Ventures Sdn. Berthed, an owned subsidiary of Permodalan Nasional Berhad (PNB) and Malaysia's largest fund-management company, for the first Park Hyatt hotel in Kuala Lumpur, Malaysia. The high-end hotel, designed to meet the needs of the discerning global traveler, will join the city's prestigious development – the PNB 118 tower. Anticipated to be completed in 2020, the tower is expected to be t...
Investing Into Brands of the Future
Pascal Gauvin | February 22, 2018
By Pascal Gauvin , Managing Director, India, Middle East and Africa (IMEA), IHG Today, investors ultimately select brands based upon strong operations, distribution, production, revenue management, ADR, occupancy, and RevPAR achieved. However, in the immediate future and beyond, investors should be looking at hotel brands with more granularity. As competition across the industry becomes more fierce and more disruptors enter the market, investors should assess which hotel brands are more receptive to the changes in consumer behaviour and are likely to adapt and consistently remain relevant to the traveller of the future. Brands that will...
Hyatt Enters Agreement with Promotora Comercial Abadan for 144-Key Hyatt Place Aguascalientes in Mexico
Hyatt Place | February 13, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement for the 144-key Hyatt Place Aguascalientes with affiliates of Promotora Comercial Abadan, S.A. de C.V. The hotel will be managed by Grupo Hotelero Santa Fe, one of the most respected hospitality companies in the Mexican hotel industry. Upon its expected opening in 2019, Hyatt Place Aguascalientes will be Mexico's sixth Hyatt Place hotel. "It is our great pleasure to expand the Hyatt Place brand into Aguascalientes, the most populous city in the state bearing the same name and one of the fastest growing destinations i...
Brand Finance Hotels 50 Claims Marriott Closer to Checking In as Most Valuable Hotel Brand
Brand Finance | February 8, 2018
Hilton remains world's most valuable hotel brand but lead over Marriott shrinks 74%; Premier Inn and Holiday Inn are strongest hotel brands as consumers appreciate value for money; Airbnb's disruptive presence only set to grow as it targets business travellers For the third year in a row, Hilton is the world's most valuable hotel brand, with a brand value of US$6.3 billion. However, recording a 24% fall from last year, Hilton has seen their lead at the top over Marriott shrink from more than US$3.3 billion to just US$865 million, a staggering 74% reduction. As Hilton's brand value decreased, Marriott improved its brand value 8% to just...
Hyatt Centric Ginza Tokyo Opens Marking Asia-Pacific Debut of the Hyatt Centric Brand
The Hyatt Centric Experience | January 23, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Centric Ginza Tokyo, the first Hyatt Centric hotel in the Asia-Pacific region. Located on the fashionable Namiki-dori street in cosmopolitan Ginza, the 164-room full-service lifestyle hotel offers travelers a home base in a neighborhood where even the most avid explorers can stay entertained for days on end. Designed for a growing segment of millennial-minded travelers seeking curated, yet authentically local experiences, Hyatt Centric hotels provide insider knowledge and resources to put guests comfortably at the center of action. Cosmopolitan Ginza has be...
Hyatt to Realign its Corporate Leadership Team and Operations
Hyatt Hotels Corporation | January 18, 2018
CHICAGO (January 18, 2018) – Mark Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation (NYSE: H), today announced that Hyatt will realign its corporate leadership team and operations to accelerate its differentiated strategy to care for the high-end traveler with distinctive experiences. The key changes, expected to be completed in the second quarter of 2018, include the formation of a new commercial services portfolio at the Executive Committee level that will combine guest and customer engagement functions under a new chief commercial officer position. Further, the company is also consolidating managed ...
