Guest Loyalty Is Not Dead – It’s Just Really Boring
Ellis Connolly | May 19, 2022
Loyalty
Janet Tsang Named Director of Sales and Marketing at Hyatt Regency Hong Kong, Tsim Sha Tsui
Hyatt Regency Hotels | December 19, 2017
HONG KONG (December 2017) – Hyatt Regency Hong Kong, Tsim Sha Tsui is proud to announce the appointment of Ms Janet Tsang to the position of Director of Sales and Marketing. As a professional hotelier with a true passion for the industry, Janet illustrious career spans multiple areas of the sales and marketing division across different international hospitality groups. She began her journey with Hyatt in 1999 at Hyatt International Asia Pacific Divisional Marketing Centre, and continued to grow her career in sales and events roles at Grand Hyatt Beijing and Grand Hyatt Hong Kong. Prior to joining Hyatt Regency Hong Kong, Tsim Sha ...
Aramark Completes Purchase of Avendra for $1,350 Million
Marriott | December 12, 2017
Marriott International (NASDAQ: MAR) today announced that the owners of Avendra, LLC have completed the sale of Avendra to Aramark (NYSE: ARMK) for $1,350 million. After redemption of management participation rights, transaction costs, and repayment of Avendra's outstanding debt, Avendra's founding shareholders – Marriott, Hyatt, Accor, ClubCorp and IHG – received $1,201 million in cash proceeds from the transaction. Marriott received $659 million for its 55 percent interest in Avendra. In addition, in conjunction with the sale of Avendra, Marriott has entered into a 5-year procurement service agreement with Aramark on behal...
HRI Lodging Appoints Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Nashville’s Holston House
HRI Lodging | November 28, 2017
NASHVILLE, Tenn. (November 28, 2017) – HRI Lodging, LLC is excited to announce the appointment of Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Holston House, a 191- room boutique property that will open in downtown Nashville in early 2018. When it opens, it will become the newest addition to The Unbound Collection by Hyatt brand of boutique hotels and experiences. As General Manager of Holston House, Tziahanas will showcase his diverse background in rooms management, food and beverage experience, sales and marketing, and revenue management. His impressive portfolio includes leadership...
Small Brands Are Defined by Big Stories
Michael Tall | September 19, 2017
By Michael Tall The boutique hotel customer is looking for a certain type of experience that transcends a bed in a room. This traveler is looking for a broader experience that is driven by authenticity and discovery. These two aspects directly play into a boutique hotel's story. For a hotel to be authentic, it needs to relate to something real and relevant with significant meaning. This can be achieved through its relevance to the local neighborhood, or its representation of a time period or style—if done correctly and genuinely. Defining a fully-developed story behind the hotel's unique brand identity can convey a greater sense o...
Q2 2017 Financial Reports Round Up – Part 4: Hyatt, Wyndham, Summit
August 3, 2017
Hyatt Reports Second Quarter 2017 Results Second quarter of 2017 financial highlights as compared to the second quarter of 2016 are as follows: Net income increased 30.5% to $87 million. Adjusted EBITDA increased 0.6% to $229 million, up 1.3% in constant currency. Comparable systemwide RevPAR increased 2.9%, including a decrease of 1.2% at comparable owned and leased hotels. Comparable U.S. hotel RevPAR increased 1.4%; full service and select service hotel RevPAR increased 1.3% and 1.5%, respectively. Comparable owned and leased hotels operating margins decreased 120 basis points to 26.2%. Adjusted EBITDA margin decreased 140 bas...
Hyatt Announces Leadership Transition Following Successful Integration Of Miraval Group
Hyatt Hotels Corporation | June 30, 2017
CHICAGO (June 30, 2017) – Hyatt Hotels Corporation (NYSE: H) today introduced a new leadership structure for Miraval, the renowned provider of wellness and mindfulness experiences, which Hyatt acquired earlier this year. Marc Ellin, Hyatt senior vice president, operations, Americas, will assume increasing responsibilities for Miraval Group, including oversight of operations, sales and marketing. He will report to Steven Rudnitsky, Miraval Group president and chief executive officer. Rudnitsky will continue to lead Miraval through September 30, 2017, at which point he will step down. "Steve has led a seamless integration and b...
Hyatt Names Malaika Myers as Chief Human Resources Officer
Hyatt Hotels Corporation | June 26, 2017
CHICAGO--Hyatt Hotels Corporation (NYSE: H) today announced it has named Malaika Myers as the company's chief human resources officer. Myers will join Hyatt on September 5, 2017 and report to Mark Hoplamazian, president and chief executive officer. "Malaika is an accomplished executive in every discipline of Human Resources and has established an impressive track record of achieving people-focused results," said Hoplamazian. "Her passion for people and depth of experience in organizational and talent development will be paramount to delivering on our focused business strategy. Malaika shares our purpose-driven commitment to care, and I ...
Why Digital Messaging is the Top Key to Loyalty for Travel Brands
OtherLevels | June 28, 2016
To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or more to license one of the best-known songs of all time, "(I can't Get No) Satisfaction" by the Rolling Stones, for use in a commercial compelling consumers to "stop clicking around" and visit the hotel's website first. While satisfaction is certainly key to loyalty, opportunities exist beyond splashy ad campaigns for most travel brands. Advertising drives awareness, but data powers engagement... and, ultimately, engagement drives loyalty. To cultivate high-...
Hyatt Hotels Reports Fourth Quarter 2015 Results: Net Income of $37 million Down from $182 million in the Year Ago Quarter
Hyatt Hotels Corporation | February 18, 2016
CHICAGO (February 18, 2016) - Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported fourth quarter 2015 financial results. Mark S. Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation, said, "Our business continues to perform well. We finished 2015 with solid fourth quarter results and anticipate another year of growth in 2016 based on expected comparable systemwide RevPAR growth of approximately 3.0% to 5.0%, excluding the impact of currency." Fourth quarter 2015 financial results are as follows: • Adjusted EBITDA was $176 million in the fourth quarter ...
KARY TAKACH APPOINTED DIRECTOR OF ROOMS OF HYATT REGENCY LOST PINES RESORT & SPA
Hiebing | December 15, 2015
Takach brings more than 17 years of hospitality experience to her role among the pines AUSTIN / BASTROP, TEXAS (December 15, 2015) – Hyatt Regency Lost Pines Resort & Spa named Kary Takach as director of rooms. In her role at the award-winning resort, Takach will manage and oversee room operations at the 491-room, Four Diamond destination. She will report to Michael Jokovich, area vice president and general manager, and serve as a member of the resort's Leadership Committee. Takach brings to the position more than 17 years of industry experience. She began her hospitality career with Hyatt in 1998, joining the company after co...
Q3 2015 Financial Reports Round Up: Hyatt, Chesapeake, Ryman & Summit
November 3, 2015
Hyatt Hotels Corporation reports third quarter 2015 net of $25 million compared to $32 million in Q3 2014. Comparable systemwide RevPAR increased 1.6%. Mark S. Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation, said, "Our RevPAR growth was strong due to greater transient business and increased market share. These positive results drove solid fee growth across our system." Third quarter 2015 financial results are as follows: Adjusted EBITDA was $172 million in the third quarter of 2015 compared to $179 million in the third quarter of 2014, a decrease of 3.9%. Adjusted EBITDA in the third quarter o...
Selecting a Hotel Brand: Why House Profit Margins Can Vary by Brand
Hans Detlefsen, MPP, MAI | September 25, 2015
By Hans Detlefsen, MPP, MAI Contributors: Emiliia Gordiienko, Yoshihiro Kanno, Devanjali Luthra, and Anjali Peterson Introduction Does hotel brand selection significantly affect your investment returns? Do different brands within the same chain scale produce different profit results? These questions were the focus of a recent hotel brand comparison study conducted by Hotel Appraisers & Advisors (HA&A). Researchers at HA&A analyzed more than 500 hotel financial statements from across the United States. Our research focused on evaluating the importance of brand selection for hotel investors and developers. We studied the prof...
SiteMinder Heralds Hyatt in Florida as 16,000th Hotel
SiteMinder | February 4, 2015
Dallas, U.S. - The global hotel industry's leading provider of online distribution and direct booking technology, SiteMinder, today announces it has secured Hyatt Key West Resort and Spa in Florida, the U.S., to reach its 16,000th hotel customer milestone. Located steps from the famous Duval Street, on a waterfront with priceless views of the Gulf of Mexico, Hyatt Key West Resort and Spa sets the bar for customer experience in Key West. With the highest occupancy of any full-service Hyatt in North America in 2014, the property's revenue manager, Phillip Pierce, says he wishes he partnered with SiteMinder years back. "Before using SiteMi...
GHV Hotel & Hyatt Open the 117-room Hyatt Place Pune/Hinjewadi in Western India
GHV Hotel (India) Pvt Ltd | February 2, 2015
CHICAGO (January 30, 2015) – Hyatt Hotels Corporation (NYSE: H) and GHV Hotel (India) Pvt Ltd today announced the opening of Hyatt Place Pune/Hinjewadi, which is strategically located at the entrance to the fast-growing IT city of Pune, less than 85 miles (143 kilometers) from Mumbai, India. This is the third Hyatt Place hotel to open in India, following the 2012 opening of Hyatt Place Hampi in Southern India and the November 2014 opening of Hyatt Place Gurgaon/Udyog Vihar in Northern India. "The opening of Hyatt Place Pune/Hinjewadi marks a significant milestone for the Hyatt Place brand as it continues to expand throughout India and...
Hyatt to Launch Free Wi-Fi Access in All Lobbies and Guest Rooms Worldwide
Hyatt Hotels Corporation | December 22, 2014
CHICAGO (December 22, 2014) – As part of the company's continued efforts to evolve the guest experience by listening and responding to guest needs, Hyatt Hotels Corporation (NYSE: H) today announced plans to offer free Wi-Fi at all Hyatt hotels worldwide, providing connectivity and convenience regardless of booking method or loyalty program participation. Free Wi-Fi will become available to Hyatt guests around the world in February 2015. Travelers will be able to access free Wi-Fi on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces. "Internet connectivity is no longer an amenity. It...
HYATT REGENCY TRINIDAD APPOINTS RAFAEL SOMARRIBA AS DIRECTOR OF ROOMS
Hyatt Regency Trinidad | December 11, 2014
PORT OF SPAIN, Trinidad (December 11, 2014) – Hyatt Regency Trinidad General Manager Russell George proudly announces the appointment of Rafael Somarriba as director of rooms for the Caribbean's leading business hotel, located in Port of Spain, Trinidad. In his new role, Somarriba will oversee all guest, valet and housekeeping services as well as the front office team. "We are thrilled to have a professional of Rafael's experience and caliber join our team," said George. "Having held many positions at various Hyatt hotels, he brings in-depth knowledge of our high brand standards as well as international sales experience that will comp...
Fu Wah New Zealand & Hyatt Enter Agreement for New 190-room Park Hyatt Auckland, to Open 2017
Park Hyatt | November 25, 2014
CHICAGO (November, 2014) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with Fu Wah New Zealand for a Park Hyatt hotel in Auckland, New Zealand. Expected to open in 2017, Park Hyatt Auckland will mark Hyatt's return to New Zealand, and the first Park Hyatt-branded hotel to open in Auckland. "This has been an exciting year for the Park Hyatt brand, and we are honored to collaborate with Fu Wah New Zealand on this landmark luxury development," said Ratnesh Verma, senior vice president, real estate and development, Asia Pacific, Hyatt. "Fu Wah New Zealand believes in th...
Hyatt Acquires Full Ownership of Hyatt Regency Lost Pines Resort & Spa, Austin, TX for $143 million
Hyatt Hotels Corporation | November 9, 2014
CHICAGO--Hyatt Hotels Corporation (NYSE:H) today announced that a Hyatt affiliate has acquired its partners' 92 percent interest in the 491-room Hyatt Regency Lost Pines Resort and Spa in Austin/Bastrop, Texas, for approximately $143 million. The Company also assumed approximately $65 million of property-level debt. The total price, inclusive of debt, implies a valuation of approximately $450,000 per key. The transaction closed on November 6. "Hyatt Regency Lost Pines is a sought-after destination by both leisure and group guests and has strengthened Hyatt's presence in the Austin area, where Hyatt has a broad spectrum of lodging experi...
Hyatt Uses Service Optimization Solutions from Newmarket as “Keys to Creating Guest Satisfaction”
Newmarket International, Inc. | August 13, 2014
August 13, 2014 - Portsmouth, NH - Knowing that guest impressions drive satisfaction and loyalty, Hyatt Hotels Corporation (NYSE: H) turned to Newmarket International, Inc. ("Newmarket"), an Amadeus company, for Service Optimization solutions to provide customer service that truly personalizes the guest experience and differentiates the brand from competitors. Hyatt set high expectations: develop a true global set of standards, operationalize best practices, and use data to anticipate guest needs to provide superior service. "Systems such as HotSOS are taking on increased importance as we seek to better understand our guests' preference...
The Evolution of Hotel Branding: The Changing Focus of Hotel Brands
HMG Hotels | June 24, 2014
by Randy Hulce Travelers who favor a particular hotel brand know what to expect when they arrive. The rooms look identical whether they are located in Maine or California. Guests don't know, or care, if the franchising company or the franchisee owns the property. Everything is the same. This is an ideal situation for property owners who wish to identify strongly with a brand. The name attracts a predictable type of guest, and the owners have fewer decisions to make. They don't have to worry about furnishings or layouts; they just have to follow the master plan. Because of the rising popularity of this enforced uniformity, many major hot...
The Plasencia Group Reveals a Fresh Look Following Its 20th Anniversary
The Plasencia Group | February 5, 2014
Tampa, Fla. (February 5, 2014) – Entering its third decade of providing personalized hospitality investment advisory services, The Plasencia Group is introducing a new logo and branding for the firm and its affiliates. The Company has undertaken a number of endeavors as part of the transformation, including the refreshing of the firm's logo, the release of a new company website and the implementation of state-of-the-art Citrix ShareFile Virtual Data Room technology. Founded in 1993 with one office in Tampa, Florida, The Plasencia Group now maintains a national footprint through its regional offices strategically situated throughout th...
White Lodging & Hyatt Affiliate Form JV to Develop Dual-Branded Hyatt Place/Hyatt House in Denver
Hyatt Place | October 15, 2013
CHICAGO (October 15, 2013) – White Lodging Services and Hyatt Hotels Corporation (NYSE: H) announced the formation of a joint venture to develop Denver's first dual-branded Hyatt Place/Hyatt House. A Hyatt affiliate and White Lodging will each own 50 percent of the joint venture and White Lodging will operate the hotels under franchise agreements with a Hyatt affiliate. "We are thrilled to expand upon our strategic relationship with Hyatt and looking forward to breaking ground in November," said Deno Yiankes, president and CEO of White Lodging's Investments and Developments division. "This project is yet another example of our continu...
Hyatt Plans Two Openings in Tanzania; Park Hyatt Zanzibar in 2014 & Hyatt Regency Arusha in 2016
Park Hyatt | October 11, 2013
CHICAGO (October 11, 2013) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with ASB Holdings Limited for two Hyatt-branded hotels in Tanzania – Park Hyatt Zanzibar and Hyatt Regency Arusha. The hotels will join the previously announced Park Hyatt Marrakech and Hyatt Place Taghazout in Morocco, as well Hyatt Dakar in Senegal. There is currently one hotel in Tanzania, Hyatt Regency Dar es Salaam, The Kilimanjaro, which opened in 2011. Park Hyatt Zanzibar will offer 72 luxurious guestrooms, and will be located on an UNESCO heritage site in the historic part of Zanzibar...
Robert Finvarb Companies & Hyatt to Develop New Hyatt South Beach; Island Hospitality to Manage
Hyatt | October 4, 2013
Will be the first Hyatt-branded hotel in Miami Beach, Fla. CHICAGO (October 4, 2013) – Hyatt Hotels Corporation (NYSE: H) today announced that a Hyatt affiliate has entered into a franchise agreement with an affiliate of Robert Finvarb Companies to develop Hyatt South Beach, a hotel to be located at 1600 Collins Avenue in Miami Beach, Fla. An affiliate of Robert Finvarb Companies, led by Robert Finvarb, will develop the property and the hotel will be managed by Island Hospitality Management. Construction of Hyatt South Beach is expected to begin in late 2013, and the hotel is slated to open in 2015. "We are excited to be bringing the ...
