Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Paramount Lodging Advisors Sells Quality Inn & Suites Houston – Westchase
Paramount Lodging Advisors | October 5, 2016
Paramount Lodging Advisors (PLA) is pleased to announce the sale of the Quality Inn & Suites Houston - Westchase. PLA exclusively represented the special servicer seller, with Managing Directors Adam Montufar, Brent Clemens, Bennett Webster and Associate Subu Thiagarajan leading the efforts. "We are extremely pleased with result of this auction and were pleasantly surprised by the more than 460 executed confidentiality agreements," stated Thiagarajan. "This transaction marks another successful trade for PLA on Ten-X and our 19th total sale on behalf of the seller. We were informed the confidentiality agreement count set a record for...
Hotel Equities Opens 134-Key Four Points Houston Energy Corridor
Hotel Equities | October 5, 2016
ATLANTA and HOUSTON–October 5, 2016– Atlanta-based Hotel Equities plans to open the Four Points Houston Energy Corridor, a new member of the Marriott family brand of hotels, in west Houston on October 4. The 134-key full service property is located at 18861 Katy Freeway in Houston and features 3,000 square feet of flexible meeting space. Hotel Equities serves as the management company for the hotel that is owned by OM Hospitality. Gary Shultz is the General Manager and Donnisha Spicer serves as the Director of Sales. "We are excited to open our first Four Points hotel and further expand our firm's presence in the greater Hou...
Hilton Enhances Parental Leave Policy to Include Adoption Assistance
Hilton | October 5, 2016
Expands industry-leading family benefits that cover hourly and salaried Team Members MCLEAN, Va. - Hilton (NYSE: HLT) today announced its newest industry-leading family benefit, adoption assistance, offering hourly and salaried Team Members reimbursement for expenses incurred while adopting children. Hilton's adoption assistance program will launch one year after its best-in-industry parental leave policy, and marks the largest, most comprehensive adoption assistance benefit provided in the hospitality industry. "At Hilton, we strive to be the most hospitable company in the world, including sharing the same hospitality with our...
Generational Differences In Social Media Usage
Larry Mogelonsky | October 5, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Young people and old people use different social media platforms and behave differently online. Everyone knows this…or at least they should. And it has powerful implications for your digital marketing strategies. It all started from the very onset of social networks which were peer-to-peer outlets for early millennials while boomers were still completely in the dark. Facebook played a big role in changing this dynamic. What started as an interface for university students soon took on high school pupils, college alumni and then everyone could sign up. As Mark Zuckerberg's character in...
PXP Announces EMV Payment Processing Interface with Maestro PMS
PXP Solutions | October 5, 2016
Interface with International EMV Processor PXP Automates Secure Card Approval for Maestro PMS UK Clients October 5, 2016 – International card payment processor PXP Solutions and Maestro PMS announced general availability and implementation of a new EMV automated Chip and PIN approval interface. The interface enables Maestro PMS hotel management software clients that use, or wish to use, PXP services to accept and automatically process guest Chip and PIN cards for more efficient guest service. PXP's payment technology is used by over 2,000 merchant locations in 27 countries worldwide. Its customers, mainly from retail and hospitali...
sbe Completes Transformation of Former Martha Washington Hotel and Debuts The Redbury New York
sbe | October 4, 2016
New York, New York – September 2016 – sbe, the Los Angeles-based leading lifestyle hospitality company that develops, manages and operates award-winning hospitality venues, announced today that the former Martha Washington Hotel has officially completed its transformation to The Redbury New York. Following successful openings in Hollywood, CA and South Beach, FL, the Manhattan debut marks the third and latest property from The Redbury brand, in collaboration with flagship Creative Director and world-renowned photographer Matthew Rolston. Since its phase one transformation in April 2016 to The Rebury New York, the hotel has u...
Ames Boston Reopens Following Multimillion Dollar Renovation and Joins Curio – A Collection by Hilton
BENCHMARK, a global hospitality company | October 3, 2016
BOSTON and MCLEAN, Va. - Today, one of the most historic and distinctive hotels in Boston joins Curio - A Collection by HiltonTM offering independent-minded travelers and Hilton HHonors members another unique, upscale hotel option from the global set of more than 20 open properties. Ames Boston Hotel, Curio Collection by Hilton is the first Boston hotel to operate as part of the hand-picked collection of distinctive properties. Ames Boston Hotel opens in the iconic Ames Building, which is listed on the National Register of Historic Places and is still widely referred to as Boston's "original skyscraper." Constructed in 189...
HRI Lodging Appoints Brad Barnett Senior Vice President of Sales and Marketing
HRI Lodging | October 3, 2016
NEW ORLEANS –October 3, 2016 –HRI Lodging announced today that Brad Barnett has joined the company as Senior Vice President of Sales and Marketing. In this position, Brad lends his experience in sales, distribution channel management, revenue management and marketing in upscale and midscale lifestyle hotel companies. He also brings particular expertise in development and execution of corporate sales and revenue management strategies and initiatives for entire hotel portfolios. His professional achievements include serving as members of both the Marriott Full-Service Franchise Marketing Communications Advisory Council as well...
Hyatt Hotels Appoints Alex Zoghlin as Global Head of Data, Innovation and Business Transformation
Hyatt Hotels Corporation | October 3, 2016
CHICAGO (October 3, 2016) – Hyatt Hotels Corporation (NYSE: H) today announced Hyatt has selected Alex Zoghlin as global head of data, innovation and business transformation. Zoghlin will assume his new role on October 17 and report to Mark Hoplamazian, president and chief executive officer. "Alex's new role derives from our continued commitment to enhance our understanding of consumer trends and our responsiveness to the needs of our guests," said Hoplamazian. "Alex has a proven track record of navigating industry disruption. His growth mindset will help lead Hyatt forward into this next chapter of discovery, one that's anchored ...
Hard Rock International Reacquires Casino and Hotel-Casino Global Rights from BREF HR, LLC
Hard Rock International | October 3, 2016
ORLANDO, Fla., -- Hard Rock International has completed the acquisition of casino and hotel-casino rights in the western U.S., as well as in several key international markets, from affiliates of BREF HR, LLC, which own the Hard Rock Hotel and Casino in Las Vegas. Originally separated from the Hard Rock International's portfolio more than three decades ago, the rights acquired in this deal reunite Hard Rock International's global territory for casinos and hotel-casinos, which Hard Rock believes positions the company for unprecedented growth opportunities. "This is a historic day for the brand and we could not be prouder to a...
HeBS Digital’s smartCMS® Website Technology Wins World Travel Award and Voted North America’s Leading Travel Merchandising Solution Provider 2016
the World Travel Awards | October 3, 2016
New York, NY – October 3, 2016 – The people have spoken, and HeBS Digital is honored to announce that their innovative smartCMS® website technology has received the World Travel Award for North America's Leading Travel Merchandising Solution Provider 2016. This recognition designates HeBS Digital as creators of one of the most innovative website technology platforms in the world, and a leader in hospitality digital marketing technology. World Travel Awards (WTA) was established in 1993 to seek out and reward the very best travel organizations in the world – those brands pushing the boundaries of excellence and ...
Morgans Hotel Group Shareholders Vote to Approve Acquisition by sbe
sbe | October 3, 2016
LOS ANGELES, Oct. 3, 2016 -- sbe, the Los Angeles-based leading lifestyle hospitality company that develops, manages and operates award-winning hospitality venues, today announced that earlier this week, shareholder approval was secured for the acquisition of Morgans Hotel Group. Assuming the acquisition is completed, sbe will have a portfolio of 20 world-class lifestyle hotel properties in nine attractive gateway markets, more than 90 world-renowned entertainment and food & beverage outlets, as well as an extensive pipeline of hotels scheduled to open by 2019. The proposed merger with sbe received the approval of approximately 71% ...
Paramount Lodging Advisors Assists in the Sale of the Detroit Metro Airport Marriott
Paramount Lodging Advisors | September 28, 2016
Paramount Lodging Advisors (PLA) is pleased to announce the sale of the Detroit Metro Airport Marriott. PLA exclusively represented the seller in the transaction, with PLA Managing Directors Bennett Webster, Brent Clemens, and Adam Montufar leading the marketing efforts on the 249-room full-service hotel. "Our team was pleased with the activity on the sale. The marketing process resulted in approximately 190 confidentiality agreements and nearly 20 offers," noted Montufar. "We remain bullish on Detroit and the broader Metro area and we look forward to continued success in the market. We believe Detroit is one of the few top-20 MSA's tha...
How Silent Are Your Hotel Rooms?
Larry Mogelonsky | September 28, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) I'm fascinated by the sounds of a hotel or, should I say, the distinct lack of sound. But before I delve into this topic, here is a quick basic primer. Sound travels in waves and you can't see them. The amplitude of a sound wave is a measurement of how forceful the sound wave is. This measurement is expressed in decibels, or dB of sound pressure. A decibel meter allows you to measure just what level of sound exists in any environment. We all hear (pun intended) about extremely loud noises and the dangers of prolonged exposure to such cacophony. In fact, there are maximums to the acceptable ...
5 Ways for Hotels to Counter Growing Pressure from Review Sites, the Sharing Economy and the Expanding Technology Stack
ALICE | September 27, 2016
Hotels are under increasing pressure to evolve. Review sites, the sharing economy, and even the rise of dedicated hotel technology are making adaptability a hotel's most valuable asset. Here's five ways hotels can respond. With TripAdvisor's growing impact on bookings, hotels are under a microscope like never before Guests are evaluating and sharing service observations publicly, divulging insights that previously lived anonymously in the hotel's review systems and on paper rating cards. Because some 80% of guests consult 6-12 TripAdvisor reviews before booking, these ratings now have a direct bearing on ADR. Previously, a hotel's marke...
White Lodging Celebrates Topping Off for First Dual-Branded AC Hotels by Marriott and Le Méridien Hotels & Resorts Under Construction in Denver
White Lodging | September 27, 2016
DENVER, Sept. 27, 2016 -- Executives, business leaders and community officials were on hand Thursday, September 22 in celebration of the first dual-branded hotel featuring AC Hotels and Le Méridien Hotels & Resorts, in downtown Denver, Colorado. The AC Hotel + Le Méridien Denver Downtown will be managed by White Lodging and is slated to open Summer 2017. A milestone for the industry and the city, this is the first collaborative project from Marriott International's AC Hotels and Le Méridien brands following the merger with Starwood Hotels & Resorts which completed Friday, September 23. Welcoming guests t...
AccorHotels Launches New Disruptive Lifestyle Brand, JO&JOE
| September 27, 2016
AccorHotels has today announced that it is launching a new hospitality brand called JO&JOE. Its aim is to blend the best of private-rental, hostel and hotel formats to reinvente and provide a disruptive experience in terms of design approach, catering, service and the customer journey. AccorHotels plans to expand rapidly by opening 50 venues by 2020, with locations including Paris and Bordeaux (2018) as well as Warsaw, Budapest, Rio and São Paulo. JO&JOE is a vibrant living space, a home that is open to the external world and designed to meet the expectations of Millennials and all those who value sharing, spontaneity and...
Destination Hotels and Commune Hotels & Resorts Introduce Two Roads Hospitality
Commune Hotels & Resorts | September 27, 2016
DENVER, COLORADO – September 27, 2016 – Recently merged, Destination Hotels and Commune Hotels & Resorts today unveiled their new overarching company: Two Roads Hospitality. The newly created international lifestyle company features an unrivaled collection of truly individual hotels, resorts and vacation residences that caters to guests' personal journeys. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, Two Roads Hospitality is poised to be the leading operator of independent, boutique and lifestyle hotels with more than 95 properties in eight countries, and ...
Aimbridge Hospitality Appoints Kevin Dingle as New Senior Vice President of Development
Aimbridge Hospitality | September 27, 2016
DALLAS, TEXAS (September 27, 2016) — Aimbridge Hospitality, one of the nation's largest and most recognized independent hotel investment and management firms, is pleased to announce that Kevin Dingle rejoins the company as Senior Vice President of Development. Dingle joins the Aimbridge team from Compass Lodging Advisors, a hotel investment and advisory firm where he served as the Co-Founder and Principal. Mr. Dingle has worked in hotel real estate for the last 13 years. Prior to working at Compass, he was employed with Aimbridge as a Director of Development. In addition, he served as Vice President of Acquisitions and Asset Manag...
HeBS Digital Awarded Four Travel Weekly Magellan Awards for its Best-of-Breed Design, Technology and Ability to Drive Direct Online Bookings
RLHC | September 26, 2016
New York, NY (September 26, 2016) – The Travel Weekly Magellan Awards have recognized HeBS Digital and four of its clients with awards for website design, multichannel marketing campaign results and Dynamic Rate Marketing technology. From design to marketing to services, the Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs has received the following Gold and Silver Magellan awards: Gold Magellan Awards: Red Lion Hotels & Resorts: Make 2016 #Worthit...
Paramount Lodging Advisors’ Interns Awarded Highest Honors At DePaul University’s Real Estate Department Fall Reception
Paramount Lodging Advisors | September 23, 2016
CHICAGO, IL – The Paramount Lodging Advisors (PLA) team is proud to recognize the achievements of DePaul University interns Lindsey White and Daniel Jackson. Both DePaul University students were awarded the most prestigious scholarships from DePaul University's Real Estate Department and the Kellstadt Graduate School of Business. Lindsey was granted the DePaul Real Estate Alumni Association Scholarship, which was given to an undergraduate student whom exemplified high-achievement in the real estate program. Lindsey will graduate early in 2018, when she is sure to take the commercial real estate industry by storm. Daniel received T...
Following Merger, Benchmark and Gemstone Unveil a New Company, New Identity and Four Distinct Brands
BENCHMARK, a global hospitality company | September 23, 2016
Formerly Benchmark Hospitality International and Gemstone Hotels & Resorts, Now "BENCHMARK", a global hospitality company The Woodlands (Houston), Texas, September 23, 2016 … Following a landmark merger of Benchmark Hospitality International and Gemstone Hotels & Resorts, the collective company has launched an expanded organization and portfolio, new corporate identity, and four distinct brands. The launch of the combined, iconic companies, to be known as "BENCHMARK", a global hospitality company, will include over 70 unique and distinctive hotels, resorts and conference centers, 8,000 guestrooms, 10,000 employees and a c...
Automating Travel Plans: The Impact of Google’s New Travel App on Hoteliers’ Strategies
the Author and HeBS Digital | September 23, 2016
By Megan Harr Earlier this week, Google launched further into the world of travel with the release of Google Trips, a smartphone app that serves as a personalized tour guide. The app, which is available for Android or Apple devices, has the potential to shift travel data in a new direction by way of acting as a new front-end for existing information. By pulling data from Google Maps, Flights, and Places and marrying that information with travel information stored in your e-mail, Google is encouraging habitual use and ultimately shifting the way travelers utilize relevant information on-the-go. Not only does the app store reservation det...
Concord Hospitality to Develop New Build 152-Room AC Hotel in Louisville, Kentucky, the First of Its Kind in the State
Concord Hospitality Enterprises Company | September 22, 2016
AC Hotel Nulu, is slated to break ground in the first quarter of 2017 LOUISVILLE, Ky. - September 22, 2016 - Concord Hospitality Enterprises Company announced today that it plans to open Kentucky's first AC Hotel by Marriott in the trendy Nulu neighborhood in downtown Louisville. The new 152-room hotel, AC Hotel Nulu, is slated to break ground in the first quarter of 2017. Concord Hospitality has partnered with Marriott International on the development of new hotel brands for the last two decades. That alignment for strategic growth and passion for delivering best-in-class service is represented in Concord's achievement of winning the c...
