Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Small hotels to benefit from the free-to-use Hospitality Technology product
eZee Technosys Pvt. Ltd. | May 30, 2016
Suite introduced by eZee, Surat, India - 31st May, 2016 Initiating a paradigm shift in the hotel industry, eZee Technosys launches eZee Ultimate allowing hoteliers across the globe to avail their top-notch hospitality technology platform- free of cost. The rise in the adoption of hospitality technology has changed the hospitality industry in the last decade. Hotel management operations, booking management and overall guest management has been greatly influenced by the technological advancements. Sadly, the technology adoption hasn't percolated to hospitality businesses of all sizes. Software vendors' apathy to small hotels, resistance t...
Natalie Munlin Named Sales Director for DoubleTree DFW Arlington South Reopening Fall 2016
Hotel Equities | May 27, 2016
Atlanta, GA–May 27, 2016 – Atlanta-based Hotel Equities announced Natalie Munlin as the Director of Sales for the soon-to-be-completely renovated DoubleTree by Hilton DFW Arlington South in Arlington, Texas. The property is strategically located in the Entertainment District of the Dallas-Ft. Worth metroplex at 1507 M. Watson Road in Arlington. It lies within a three-mile radius of the DFW Airport, Arlington Ball Park, Six Flags and the Dallas Cowboys stadium. The DoubleTree by Hilton DFW Arlington South will re-open in early Fall 2016 after completing a multi- million-dollar renovation that changed the hotel's brand to the ...
Midas Hospitality & MC Hotel Construction Break Ground on $12 million Hampton Inn, Wentzville, MO
Midas Hospitality | May 26, 2016
(St. Louis, Mo., May 26, 2016) MC Hotel Construction, a general contractor specializing in new hotel construction and renovations, recently broke ground on the new Hampton Inn by Hilton. Sister company Midas Hospitality, a premier hotel management group, will manage the property, which is scheduled to be completed by March, 2017. The $12 million hotel will be located at 150 Wentzville Bluffs Dr. in Wentzville, Mo. in a new development called Wentzville Bluffs. The 64,000-square-foot hotel will have 109 rooms and suites. The property will feature a state-of-the-art fitness center, indoor pool, meeting rooms, and backyard seating areas wi...
Hotel Development Partners & Hotel Equities Open the 132-room Hampton Inn & Suites Atlanta Perimeter Dunwoody
Hotel Equities | May 26, 2016
Atlanta, GA–May 26, 2016 – Atlanta-based Hotel Development Partners (HDP) announced the opening of the Hampton Inn & Suites by Hilton Atlanta Perimeter Dunwoody. The 132-room hotel is located at 4565 Ashford Dunwoody Road in north Atlanta's prime office-retail market. Atlanta-based Hotel Equities serves as a joint venture partner with Hotel Development Partners as an owner of the hotel. Hotel Equities is also the management company for the uniquely urban version of the Hampton Inn & Suites hotel. Jason Caughron leads the team as the General Manager with Trudy Sankey as the Director of Sales. "The hotel will enhance l...
Cheeca Lodge & Spa Website Relaunch Boosts Revenues by over 80%
HeBS Digital | May 26, 2016
Situated in Islamorada, Cheeca Lodge & Spa is a tropical paradise, perfect for every type of getaway. The property worked with HeBS Digital to relaunch their website with the goals of improving user experience, increasing page visits and increasing both bookings and revenue from their desktop and mobile sites. The result is a user-friendly, visually appealing newly launched site, optimized for the three screens and focused on driving direct bookings. As a way of promoting the new site and generating user interest and awareness, the property launched a multichannel campaign with a Limited-Time Offer Interactive Application. After the...
Choice Hotels Transitioning Leadership Roles; CFO Leaving, COO Promoted
Choice Hotels | May 25, 2016
ROCKVILLE, Md., May 25, 2016 -- Choice Hotels International, Inc. (NYSE: CHH) ("Choice Hotels"), today announced the promotion of two executives and a planned transition of the chief financial officer position. Chief Operating Officer Patrick S. Pacious has been promoted to President and Chief Operating Officer. In this expanded position, Patrick will assume a greater role in operational and strategic leadership of the Company as well as global development. The title of President recognizes Mr. Pacious' growing oversight of the Company's business and reflects the integral role he plays within the Executive Management T...
Embassy Suites by Hilton Milwaukee Brookfield Opens in Wisconsin Following $10 Million Transformation
Embassy Suites by Hilton | May 25, 2016
BROOKFIELD, Wis. and MCLEAN, Va. - Embassy Suites by Hilton, a global brand of upscale, all-suite hotels from Hilton Worldwide (NYSE: HLT), announced today the opening of Embassy Suites by Hilton Milwaukee Brookfield - the brand's first property in Wisconsin - following a $10 million transformation. Formerly Brookfield Suites Hotel and Convention Center, the hotel is owned by Brookfield Hotel Limited Partnership and managed by Aimbridge Hospitality. Located just west of downtown Milwaukee, and 17 miles northwest of General Mitchell International Airport, the beautifully-appointed 203-suite hotel off of Interstate 94 offers convenien...
Miami Report Reveals $76 Million of Airbnb Revenue in Miami Came From Operators Listing Multiple Units for Rent
AH&LA | May 25, 2016
Amounts to almost two-thirds (62%) of Airbnb's revenue, the highest percentage of revenue from multi-unit hosts in the 14 cities studied; Operators listing units for rent for more than half the year account for $93 million. WASHINGTON, D.C., May 25, 2016 – The American Hotel & Lodging Association (AH&LA) today released a new study that provides a detailed analysis of the rise in commercial activity taking place in Miami on Airbnb, one of the most trafficked short-term rental websites. The study was conducted by John O'Neill, MAI, ISHC, Ph.D., professor of hospitality management and director of the Center for Hospitality Re...
The Go Go Boomer Generation
Larry Mogelonsky | May 25, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) A recent newspaper articled dedicated to the financial requirements of retirees proposed a treatise on the matter with three key phases: The first was defined as 'Go Go' where the individual, as if making up for lost time, was perpetually traveling to compensate for all those years raising a family and building a career. The middle phase was called 'Go Slow' with said individual still traveling, but typically at a more reserved pace and on a localized basis. With a profound sense of melancholy, the last stage, the 'No Go' travel era, characterized those who were restricted or unable to ...
Benchmark Hospitality International Announces The Grove Resort & Spa
The Grove Resort & Spa | May 24, 2016
An 878 All Suite Family Friendly Resort to Open Fall 2016 in Orlando The Woodlands (Houston), Texas, May 2016 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, announces The Grove Resort & Spa, an expansive 878-all-suite property under construction on Lake Austin, just five minutes from Walt Disney World® in Orlando. Billed as the largest development of its kind currently underway in Orlando, The Grove Resort & Spa is scheduled to open its first phase late this fall with up to 292 two- and three-bedroom residential-style guest suites. The Grove will be part of the prestigious ...
“Summer Cyber Tuesday” Travel Values from 18 Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels® Properties
May 24, 2016
Feature Special Savings and Packages on Cyber Tuesday, May 31st, 2016 The Woodlands (Houston), TX, May 24, 2016 … Ready, set, click! On Summer Cyber Tuesday, this May 31st, guests can take to cyberspace for exceptional travel values from Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels®. The travel values must be booked within a 24-hour period, beginning at 12:00 a.m. EST on May 31st, the Tuesday after Memorial Day and the official start of the summer season. The promotion ends at 11:59 p.m. EST on the same day. Prior to Summer Cyber Tuesday, guests can sign up for an email alert the moment the sum...
Midas Hospitality Names New Director of Revenue Management, Jimmy Hill
Midas Hospitality | May 23, 2016
(St. Louis, Mo., May 23, 2016) Midas Hospitality, a premier hotel management group, recently hired Jimmy Hill to serve as its new Director of Revenue Management. In this position, Hill will implement and execute the company-wide revenue management culture and philosophy. His responsibilities include handling transient and group pricing strategies, creating a proper segmentation mix, and overseeing revenue management objectives and strategies in order to maximize hotel room revenue at all Midas properties. Prior to joining Midas Hospitality, Hill served as the Revenue Manager at the Marriott St. Louis-West. He earned his Bachelor of Busi...
Benchmark Hospitality International Forms Charitable Partnership with Big Brothers Big Sisters of America
Benchmark Hospitality International | May 20, 2016
Hometown Hospitality Caring for Our Communities Corporate Outreach Program The Woodlands (Houston), Texas, May 2016 – Inns have always served not only as havens for weary travelers, but also as centers of community life. At the local inn, business was done, information exchanged, meetings and celebrations held. From its inception, the U.S.-based hospitality management company, Benchmark Hospitality International, has honored this tradition, giving back to the communities in the 40 domestic and global destinations it serves. Now, through its corporate outreach program, Hometown Hospitality Caring for Our Communities, Benchmark will...
Shared, Collaborative and On Demand: The New Digital Economy; A Pew Research Paper
Aaron Smith | May 20, 2016
By Aaron Smith A number of new commercial online services have emerged in recent years, each promising to reshape some aspect of the way Americans go about their lives. Some of these services offer on-demand access to goods or services with the click of a mouse or swipe of a smartphone app. Others promote the commercialized sharing of products or expertise, while still others seek to connect communities of interest and solve problems using open, collaborative platforms. These services have sparked a wide-ranging cultural and political debate on issues such as how they should be regulated, their impact on the changing nature of jobs and ...
General Manager Juan Webster Welcomes Guests to New Radisson Hotel in Downtown Baltimore, Maryland
May 19, 2016
MINNEAPOLIS (May 19, 2016) – Radisson®, one of the best-recognized hotel brands, today announced the opening of the Radisson Hotel Baltimore Downtown-Inner Harbor in Baltimore, Md. Located at 101 W. Fayette St., the hotel offers 323 guestrooms and provides visitors traveling for both business and leisure with convenient, spacious accommodations and a range of amenities to enjoy during their stay downtown. "As we continue to grow our footprint across the Americas, we are proud to welcome the Radisson Hotel Baltimore Downtown-Inner Harbor to our portfolio," said Javier Rosenberg, chief operating officer, Americas, Carlson Rezido...
Alain D’Addio Appointed General Manager of Novotel New York Times Square
Novotel Hotels, Suites & Resorts | May 18, 2016
Novotel, the midscale brand from the world's leading hotel operator, AccorHotels, has announced the appointment of Alain D'Addio as General Manager of Novotel New York Times Square. In this role, D'Addio will oversee all operations of the hotel's U.S. flagship, with responsibilities including sales and marketing, food & beverage, and assuring an inviting and exciting stay for guests. "Alain is vastly experienced and greatly skilled to oversee our New York address, and we are delighted to have him represent Novotel in the heart of Times Square," said Marc Sternagel, Vice President of Operations for Midscale ...
The Year of the Pulse
Larry Mogelonsky | May 18, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) At the beginning of the calendar year, the General Assembly of the United Nations proudly declared that 2016 would be the 'International Year of Pulses'. Before your mind wonders onto thoughts of impending electromagnetic pulses and what not, know that a pulse is simply another, more encompassing term for a bean. And the timing couldn't be better to bring these powerhouse foods back into the limelight. As the saying goes, beans are good for your heart; the more you eat them, the more you…like them! And this is without-a-doubt true. Beans, lentils, peas and chickpeas are all fibrous c...
NewcrestImage to Build New AC Hotel in Oklahoma City Using Modular Buildings
NewcrestImage | May 17, 2016
Represents first Oklahoma City hotel project to use modular construction, dramatically reducing build time to meet increasing hotel room demand Boise, Idaho and Dallas – May 17, 2016 – NewcrestImage, a privately-owned hotel development, construction, and management firm, has announced a partnership with Guerdon Modular Buildings to use modular technology to build a 142-room AC Hotel in Oklahoma City. This partnership represents the first NewcrestImage project – and the first Oklahoma City hotel – to be built using modular construction processes. Located at 411 E. Sheridan Ave. in Oklahoma City, AC Hotel Bricktown...
Hotel Equities Celebrates Ribbon Cutting and Grand Opening of Residence Inn in Lake Charles, Louisiana
Hotel Equities | May 17, 2016
Atlanta, GA and Lake Charles, LA–May 17, 2016– Atlanta-based Hotel Equities recently held a Ribbon Cutting and Grand Opening celebration for the Residence Inn by Marriott Lake Charles. Hotel Equities is the management company for the hotel that is owned by the Lake Charles-based BDK Associates. Brandon Heidkamp serves as the General Manager with Melissa Nash as the Director of Sales. The 96-room hotel stands at 1601 West Prient Lake Road in Lake Charles, LA directly beside the SpringHill Suites by Marriott, also managed by Hotel Equities and owned by BDK Associates. "We are excited to add the Residence Inn, another premium M...
Midas Hospitality Breaks Ground on Dual-Branded Residence Inn and Fairfield Inn & Suites in Maryland Heights, Missouri
Midas Hospitality | May 17, 2016
(St. Louis, Mo., May 17, 2016) MC Hotel Construction, a general contractor specializing in new hotel construction and renovations, recently broke ground on a new Residence Inn and Fairfield Inn & Suites. Sister company Midas Hospitality, a premier hotel management group, will manage the property, which is scheduled to be completed by June, 2017. The $25 million hotel will be located at 11918 Westline Industrial Dr. in Maryland Heights, Mo., which was the previous home of Clayton Engineering. The 119,000-square-foot hotel will have 97 suites for the Residence Inn and 88 rooms for Fairfield Inn & Suites. The property will feature ...
Wyndham Hotel Group Enters Multi-Unit Agreement with PHI Hotel Group for Development of 40 New Hotels Across Two Brands in Next 25 Years
Wyndham Hotel Group | May 16, 2016
Plans call for development of 25 Wingate by Wyndham hotels over the next 25 years and 15 Hawthorn Suites by Wyndham hotels over the next 15 years. PARSIPPANY, N.J. (May 16, 2016) – Committed to expanding the Canadian presence of two of its top-performing midscale brands, Wyndham Hotel Group today announced multi-unit agreements with PHI Hotel Group to develop 25 Wingate by Wyndham hotels over the next 25 years and 15 Hawthorn Suites by Wyndham hotels over the next 15 years. The agreements multiply Wingate's footprint in Canada by five times its current size and establish Hawthorn's presence in the country. PHI Hotel Group has alr...
Carlson Rezidor Hotel Group Acquires Full Ownership of Country Development & Management Services Private Limited in India
Carlson Rezidor Hotel Group | May 16, 2016
DELHI, INDIA (May 16, 2016) - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, announced today that it has acquired full ownership of Country Development & Management Services Private Limited (CDMS), the joint venture between Country Inns & Suites by Carlson, Inc. and Chanakya Hotels Private Limited that was set up to pioneer the Country Inns & Suites By Carlson℠ brand in India. The Country Inns & Suites By Carlson℠ brand in India will now be managed by Carlson Hotels (South Asia) Private Limited, the Indian affiliate of Carlson Rezidor Hotel Group. This acquisition also includes...
How Hospitality Can Heal Its Self-Inflicted Wound and Decrease OTA Dependency
the Author and HeBS Digital | May 16, 2016
By Max Starkov The year of 2016 will be the first in which OTA revenues in the U.S. will surpass brand.com revenues in hospitality. The OTA vs. brand.com (direct online channel) ratio will dip to 51:49, compared to 46:54 back in 2012 (PhoCusWright). Hospitality is the ONLY travel sector in which the OTAs are gaining share at the expense of brand.com; direct online revenues from the airline, car rental and cruise sectors are all increasing at the expense of the OTAs in 2016. In addition, the above hospitality sector average is heavily skewed by the major hotel brands. For independent hotels – where the OTAs already control over 60...
HeBS Digital’s smartCMS Website Technology Wins Gold Stevie® Award for Third Consecutive Year
HeBS Digital | May 13, 2016
New York, NY – May 13, 2016 – The American Business Awards have once again recognized HeBS Digital's smartCMS Website Technology Platform with a Gold Stevie® Award in the Best Software Programming/Design Category. This is the third consecutive year that HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization firm, has won the Gold Stevie for its proprietary smartCMS. The American Business Awards represent the nation's most prestigious software-for-business awards program. The smartCMS website technology platform offers hoteliers complete control over their websi...
