Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
How Property Management Systems and Booking Engines Help Labor Shortages
Adam and Larry Mogelonsky | October 26, 2022
By Adam and Larry Mogelonsky Now that we are entering budget planning season for 2023, perhaps your hotel has found the time to breathe again and think about the projects that will evolve your product. Even with any ‘normalization’ of travel demands on the horizon, it should still be clear that the labor challenges we are facing will not promptly subside; due to a cluster of converging macro-forces, supply shortages for hospitality labor will be an issue for the next few years at least. There is no panacea either. It requires hard work from human resources departments to ramp up recruitment and make the application process more fric...
How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience
Warren Dehan | October 25, 2022
Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations By Warren Dehan Hotel workers, like guests, want to feel engaged with the property. As labor constraints force more responsibility on fewer hotel team members, those on the front lines want to be sure their increased accountability is accompanied by more capabilities. The best way to address these concerns is through new technology, starting with the property-management system. No one said running a hotel had to be easy, but there is no reason the experience must necessarily be challeng...
Advantage Reserve Is Delivering Reservation Services to Margaritaville Hotels & Resorts Through Its New Partnership
Advantage Reserve | October 25, 2022
Fort Lauderdale, FL, October 25, 2022 — Advantage Reserve, a leading provider of high-quality central reservations services to the hospitality industry, has announced its partnership with Margaritaville, the global lifestyle brand synonymous with fun and escapism, for 12 of its resorts and hotels located in the U.S. and Costa Rica, with plans for expansion as the brand develops additional properties around the world. After a considerable vetting process, Advantage Reserve was selected for several benefits, including: personalized, hands-on care from both agents and company executives dedicated team of agents that act as extension...
U.S. Hospitality Gets More Hospitable With the Launch of allora.ai – the World’s First AI Booking Platform
allora.ai | October 24, 2022
Dallas, TX October 24, 2022. - Today, the U.S. hospitality market gained a powerful new AI tool to fix the broken direct hotel booking model, with the launch of allora.ai, a highly advanced booking platform which personalizes every aspect of a guest's online booking experience at a hotel website, from first click to check-in. Designed to help independent hoteliers gain a competitive advantage, it leverages learnings from more than 400 million online booking journeys and continually assesses thousands of data points to increase the volume and value of confirmed bookings while significantly lowering cancellation r...
Unifocus Named World’s Best Workforce Management Solutions Provider by the World Travel Tech Awards
UniFocus | October 24, 2022
Hospitality’s leading workforce solutions provider earns the highest number of votes for innovating the latest in end-to-end workforce management technology. DALLAS, TX—October 24, 2022—Unifocus, the leading provider of Workforce Management Systems, was named the World’s Best Workforce Management Solutions Provider at this year’s World Travel Tech Awards. At the ceremony held on October 23, Unifocus was honored by hospitality professionals worldwide who voted for the hotel industry’s most outstanding achievements in travel technology innovation. The company’s comprehensive workforce management platform that can address eve...
Hotel Franchising Gives Operators Support and Confidence in Tough Times, Finds HVS Study
HVS | October 21, 2022
21 October 2022, London: The pandemic has prompted many hoteliers, both independent and chain operators, to recognise the value of brand affiliation prompting a growing interest in hotel franchising across Europe, says a new report from global hotel consultancy HVS. “The past few years has opened the eyes of many operators to the benefits of having strong support and communication in tough times, as well as the importance of maintaining consumer confidence. Large brands have been major instigators in negotiating with industry associations and local governments to provide support to their franchisees and this has persuaded many independ...
Erbon Software Announces Expansion Within the U.S. Hotel Market
Erbon Software | October 20, 2022
The hotel management software solution has helped hundreds of clients across the globe ORLANDO, Fla. – October 20, 2022 – Erbon Software, a hospitality technology-focused company, is thrilled to announce it is expanding its operations in the United States hotel market. Its Erbon Suite comprehensive hotel management software solution is currently helping hundreds of hotels in five countries manage all aspects of their business, from front desk to back office. Hoteliers without a proper management software solution face many problems these days, including excessive manual work for all teams due to a lack of automatic features in the s...
LTD Hospitality Celebrates a Seamless and Successful Multi-Property Transition to STS Cloud
SalesAndCatering.com | October 19, 2022
The premier hotel development and management company describes SalesAndCatering.com’s STS Cloud platform as a ‘perfect fit’ for its impressive portfolio of hotels Charleston, SC – (October 19, 2022) – LTD Hospitality Group, the premier hotel development, and management company in the Mid-Atlantic region, recently partnered with SalesAndCatering.com to transition its portfolio of hotels to STS Cloud. While vetting prospective sales and catering platforms, LTD Hospitality identified STS Cloud as the most intuitive, user-friendly, and customizable system on the market. “We recently made the transition to STS Cloud, and we ...
Is Your Hotel Tech Stack Weighing You Down?
Steve Lapekas | October 19, 2022
By Steve Lapekas, Chief Operations Officer and EVP, Business Development for APS (Above Property Services) “Sorry, you’ll have to give me a minute. I think I have to delete some things off my phone,” muttered my colleague, whom I had met up with for coffee, as he squinted at his iPhone in an exasperated fashion. “I have 128 GB of storage; I don’t understand how this always happens.” Of course, this is a familiar technological crux, as iPhone users frequently complain of operational dysfunction as their phone storage creeps towards its capacity limits. More often than not, this problem arrives not because we’ve all assumed the...
Stayntouch Launches Stayntouch 2.0, a Fully Integrated Hotel Technology Suite to Drive Direct Bookings, Optimize Distribution, Simplify Payments, and
Stayntouch | October 19, 2022
The industry-leading cloud PMS and self-service technology provider invested $15 million to offer an end-to-end payments platform, a customizable booking engine, a powerful channel manager, and robust chain management capabilities. Bethesda, MD | October 19, 2022 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, today announced the launch of Stayntouch 2.0, a fully integrated technology suite featuring an amplified version of its flagship cloud PMS and guest kiosk. The new technology suite also includes a secure payment gateway, a customizable booking engine, and an easy-to-use...
Hapi Adopts AHLA’s HTNG Express to Accelerate Innovation
Hapi | October 18, 2022
Developed by an HTNG Workgroup composed of more than 50 hotel IT leaders and solutions providers, HTNG Express solves one of the industry’s toughest problems: PMS integration. Hapi is an early adopter of this new standard and they’ve made it available to their entire partner network EDINBURGH, U.K., October 17, 2022 – Hapi, the hospitality industry’s leading platform for simple connectivity between technology systems, has worked with Hotel Technology Next Generation (HTNG), a division of the American Hotel & Lodging Association (AHLA), to launch HTNG Express, an efficient and low-cost solution for technology solution providers ...
ALICE by Actabl Completes Two-Way Integration With Maestro Property Management System
ALICE by Actabl | October 18, 2022
Hospitality’s leading operations management suite now fully integrated with Maestro PMS to provide a stable and seamless comprehensive data solution for hoteliers. Tampa, FL — October 18, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution, has successfully completed a new two-way integration between its industry-leading ALICE operations management platform and the Maestro Property Management System (PMS). The preferred browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-proper...
Era of the Underdog: 4 Ways Modern Hotel PMS Enable Independents to Compete Like Major Brands
Warren Dehan | October 13, 2022
By Warren Dehan Operators looking to regain control of their businesses in a limited labor market should analyze their booking, check-in/-out, kiosk integration and two-way communications practices Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. Independent hoteliers today have the capability to create a guest experience that can exceed what larger brands are currently providing, all while improving operational workflow and labor requirements. Access to these capabilities may even be available through a hotel’s existing PM...
UrVenue Launches UV Enterprise, the Hospitality Industry’s First PXMS
UrVenue | October 11, 2022
New Property Experience Management System (PXMS) combats the fractured booking journey by enabling hotel guests to book all available experiences in a unified booking cart LAS VEGAS, Nev., October 11, 2022 — UrVenue is pleased to announce the launch of UV Enterprise, the next generation of its platform to monetize and manage experience-based inventory across an entire property. Just like a property-management system (PMS) which manages an entire property’s room inventory, UV Enterprise, the hospitality industry’s first official Property Experience Management System (PXMS), is a full-stack technology platform that provides hospital...
Schani Hotels Partners With Stayntouch and Event Temple to Provide a Seamless & Fully Digital Guest Experience
Stayntouch | October 4, 2022
Vienna’s Hotel Schani Wien leverages Stayntouch PMS and Event Temple Sales & Catering Software to streamline hotel operations and event management, all while delivering best in class service Bethesda, MD | October, 4th Austrian hotel company Schani Hotels has partnered with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, and Event Temple, a cloud-based hotel and venue sales and catering software provider, to power its boutique Vienna property, the Hotel Schani Wien. The 135-room hotel chose Stayntouch as its cloud PMS partner due to its intuitive user interface, ability t...
Travel Outlook Welcomes Senior Sales Executive Judy Cassidy
Travel Outlook the Premier Hotel Call Center | September 29, 2022
SANTA FE, NEW MEXICO (September 2022): Travel Outlook, the Premier Hotel Call Center™ and owner of Annette the Virtual Hotel Agent™ is pleased to announce that hotel industry veteran Judy Cassidy is joining Travel Outlook as Senior Sales Executive. Judy’s extensive experience with hospitality technology will be a perfect fit when presenting Travel Outlook’s hotel services to potential clients. “Judy will be an outstanding addition to our team, as she brings a deep understanding of what hospitality clients would need to be successful and how our tools can be of benefit to them”, said John Smallwood, Travel Outlook’s Preside...
5 Reasons Why Employee Safety Devices Are a Must-Have Budget Item for 2023
John Stachowiak | September 29, 2022
Adding panic buttons does more than check off a requirement on the property to-do list; It has a positive impact on job retention and cultivates staff loyalty By John Stachowiak Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending. Employee safety, however, is one area of operations that hotel owners cannot afford to ignore. While local and state municipalities continue to impose legislative requirements for hotel employers to “provide panic buttons to all employees working in guestrooms or bathrooms without other employees pres...
Maestro Showcases Unified, Seamless Guest Booking Journey With All-In-One PMS Solution at Independent Hotel Show London
Maestro | September 28, 2022
Web browser-based cloud and on-premises PMS technology provider will demonstrate full suite of modules and latest innovations including their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies MARKHAM, Ontario, September 28, 2022 — Maestro is heading to London next month to showcase the latest in cloud and on-premises Web browser property-management systems. As an exhibitor at the Independent Hotel Show, to be held October 4 and 5 at Olympia National Hall, Maestro will demonstrate why it is hailed the preferred PMS solution for independent hotels, luxury reso...
Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS
Maestro | September 22, 2022
With seven properties centralized on a single database in a private cloud, Crieff Hydro is producing unified guest booking journeys and single guest itineraries, leveraging Maestro’s custom integrations and stellar support; Visit Maestro at the Independent Hotel Show Oct. 4-5, London in Stand 1510 Markham, Ontario, September 22, 2022 — At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of each guest experience. The portfolio spans seven properties across three regions, and features accommodations from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities from which to choose ...
Tribal Casinos Deliver Winning Guest Experiences With Oracle Cloud
Oracle Hospitality | September 21, 2022
Casinos bet on OPERA Cloud, MICROS Simphony, and Nor1 to bridge gaming, dining, and entertainment operations and deliver more connected guest experiences Casinos across the US are adopting Oracle Cloud for Casinos to help simplify operations, boost revenue, and enrich guest experiences. With these technologies, casinos can enhance property management, financial management, and restaurant operations to better understand and service guests anywhere they are on the property. “Consumers are increasingly demanding digital-first experiences and casino operators are looking to technology to deliver on these new expectations, drive repeat cus...
Highgate Partners With Transcendent by Actabl as Preferred Provider of Hotel Asset Management Solutions
Actabl | September 20, 2022
Leading real estate investment and hospitality management company teams up with industry’s only integrated operations technology platform to optimize asset management and consolidate systems across its global portfolio. Tampa, FL — September 20, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution platform, today announced that it has been selected by Highgate as the preferred provider of asset management solutions to its global portfolio of properties, which includes over 530 properties comprising over 87,500 owned and/or managed hotel rooms across the United...
Aimbridge Hospitality Continues Momentum for Strong 2022 Supported by Continued Investments in Talent and Commitment to Operational Excellence
Aimbridge Hospitality | September 19, 2022
Recent milestones include the formal announcement of six operating divisions and the addition of industry leaders to its talent roster PLANO, Texas, Sept. 19, 2022 — Aimbridge Hospitality, a leading global hospitality company, is building toward 2023 and beyond with an emphasis on acquiring talented industry veterans, expanding its robust portfolio, and evolving its operational approach to bolster its plans for global growth and continued industry-leading innovation. Aimbridge applies its demonstrated operational expertise and efficiencies across its portfolio through a combination of collaborative tools and people-powered engagement. The...
UrVenue Accelerates PMS Connectivity With Hapi Integrations Platform
Hapi | September 15, 2022
The innovative Property Experiences Management System (PXMS), which helps hotels manage and monetize non-room inventory, needed quick access to PMS data with smaller integration costs. LAS VEGAS and MIAMI, September 15, 2022 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced an integration with UrVenue, a unique non-room inventory booking engine and operations platform for hotels. Through the integration, UrVenue can push and pull data from the industry’s leading Property Management Systems by writing to a single Hapi API. As more consumers look to...
