Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Hotel could be part of project at former Saks site in Downtown Pittsburgh
AccorHotels | April 13, 2016
April 13--A luxury lifestyle hotel could end up on top of the 600-space parking garage being built at the site of the former Saks Fifth Avenue department store on Smithfield Street, Downtown. The 161-room hotel is a new wrinkle in the second phase of a development being proposed by Smithfield Oliver Partners, a partnership between Washington County-based Millcraft Investments and Downtown's McKnight Realty Partners. As originally planned, Smithfield Oliver had envisioned up to 100 residential units in a second phase to complement the garage and 30,000 square feet of street level retail space. Under the latest proposal, the developme...
Just Say No To Taxation Without Vacation
April 12, 2016
Benchmark Hospitality International Announces "Tax Day Relief" Travel Promotions and Values The Woodlands (Houston), TX (April 12, 2016) – Benchmark Hospitality International's two signature portfolios, Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels®, have announced Tax Day Relief Travel Packages & Promotions available on Tax Day (Monday, April 18) or for the entire month of April. These rewarding and timely packages offer a way to ease the pain of a stressful tax season with savings on hotel getaways, spa treatments, outdoor activities and more. Select hotels within Personal Luxury Resorts &a...
Concord Hospitality Embarks on $21 Million Renovation of the Marriott at the University of Dayton
Concord Hospitality | April 12, 2016
DAYTON, Ohio -- April 12, 2016 -- Guest rooms, meeting spaces, lounge areas and a restaurant will be part of a nine-month, $21 million renovation of the Marriott at the University of Dayton slated to begin May 15. "It is important a hotel of this stature remain in top condition. This significant capital investment will enable us to grow our position in this market and enhance our ability to attract additional regional business to the area," said Ben Haller, General Manager of the hotel. "With the renovation, we will balance the familiar charms of the property with the modern conveniences and amenities today's guests e...
The Q2 2016 Edition of HeBStrategy: Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available!
HeBS Digital | April 12, 2016
Summary: HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, announces the release of the HeBStrategy Q2 2016 Edition, now available for download. The forward-looking whitepaper includes analysis on must-know trends and happenings in hospitality digital technology and marketing. New York, NY – April 12, 2016 – Hoteliers can now download the HeBStrategy Q2 2016 Edition by HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm. The new whitepaper includes a recap of the m...
RoamBOOST is Booming with New DAS Installations on the Horizon from Coast to Coast
RoamBOOST | April 12, 2016
More than 10 properties are soon to go LIVE with the RoamBOOST Distributed Antenna System; DAS amplifies cell phone signals to ensure no disruption of mobile phone calls Boston, Mass. — April 12, 2016 — Business at DAS integrator, RoamBOOST, is booming, with more than 10 orders contracted in the first quarter of 2016 for the company's custom cellular enhancement solutions. Planned installations of RoamBOOST include: ► 1 Hotel Brooklyn Bridge in New York New property requiring installation of the entire building. ► Hilton Vancouver in Washington Existing property requiring installation on floors 1 and 2 only in order to ...
Greeley, CO leaders dig into first dirt on hotel, convention center project
Chaminade Resort & Spa | April 12, 2016
April 12--Before Greeley Mayor Tom Norton left for the downtown hotel and conference center groundbreaking Tuesday afternoon, he went through his personal city document archives. He found a study the Downtown Development Authority commissioned in 1998. That was the first official inkling anyone had about a plan to build a hotel and convention center downtown. "That's a long time in the development process," he said before a crowd of about 150 who gathered at the Lincoln Park Annex, the site of he $31 million project. Leaders -- public and private -- have worked to bring the facility to Greeley for almost 20 years, and now ...
Country Inns & Suites By Carlson Opens Hotel Near Phoenix Sky Harbor International Airport
Country Inns & Suites By Carlson | April 11, 2016
MINNEAPOLIS (April 11, 2016) – Country Inns & Suites By Carlson℠, a leading upper-midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Phoenix Airport, AZ. Located at 4702 E. University Drive, and 3.2 miles from Phoenix Sky Harbor International Airport, the hotel offers 88 guest rooms and suites. "We are pleased to expand the brand in the Southwest region with attractive and convenient locations," said Jeffrey Freund, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. "The hotel's proximity to the Phoenix airport, as well as downtown Phoenix and other attractio...
AccorHotels Appoints Antoine Blanc as Chief Financial Officer for North America, Central America and Caribbean Region
AccorHotels | April 11, 2016
Global hospitality leader AccorHotels has announced the appointment of Antoine Blanc as Chief Financial Officer for North America, Central America and Caribbean Region (NCAC), effective immediately. In his new role, Blanc supports the NCAC Executive Team in developing and maximizing operational performance, reinforcing partner relationships, sustaining profitable growth, and complying with the company's financial standards and procedures. "With his impressive leadership qualities, financial acumen and experience in corporate finance on both sides of the Atlantic, Antoine's talents will be key as the expansion of AccorHotels prog...
Resolving the Founder – Private Equity Dilemma
David Mansbach, CCP | April 11, 2016
By: David Mansbach, CCP | James Houran, Ph.D. Many of the restaurant industry's brightest young brands are seeking private equity partners in a search for rapid growth. Led by a founder's passion and capital commitment by private equity, this partnership has allowed for unprecedented growth with many brands serving as disruptors to the major chains. Done well, this dynamic duo can offer unprecedented results, but regrettably many founder-private equity relationships are turning adversarial due to a lack of clarity concerning how and when a founder should let go of the leadership reigns. Regardless of industry, research reveals that over...
Benchmark Hospitality International Appoints Amy Delegal-Fox Director of Sales & Marketing for Hotel Zelos, A Personal Luxury Hotel
April 7, 2016
The Woodlands (Houston), Texas, April 2016 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Amy Delegal-Fox director of sales & marketing for Hotel Zelos, a Personal Luxury property located in San Francisco, California. Sietse Nabben, general manager, made the announcement. "It is with pleasure that I formally welcome Amy to Hotel Zelos," said Mr. Nabben. "She has invested much of her hospitality career within our regional market and brings a vast customer sales network to our property. She is a wonderful addition to our leadership team." Amy Delegal-Fox was most recently a...
Everything Is Up For Review
Larry Mogelonsky | April 6, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) TripAdvisor, Yelp, Uber, Airbnb, Amazon.com, Expedia, Priceline – all are examples of online services where reviews weigh heavily in consumer purchasing decisions. Indeed, we now inhabit a literal 'Review Age' where everything and everyone under the sun can be given an online user evaluation in some way, shape or form. Moreover, when it comes to hospitality, guests will also pass judgment on you, as a hotel operator, for how well you curate your property's online criticisms across all digital channels. It's now the expectation that you not only reply constructively, but that you also ...
Personal Luxury Resorts & Hotels and Benchmark Resorts & Hotels Fire Up Local Flavors for National Grilled Cheese Month
April 6, 2016
The Woodlands (Houston), TX (April 2016) – Benchmark Hospitality International celebrates National Grilled Cheese Month this April with a menu of inspired sandwich recipes from its Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels® portfolios. Top chefs from more than one dozen of Benchmark's destination resorts, hotels, and conference centers serve up their take on this beloved American classic – each infused with a taste of local flavor. From savory smoked brisket and spicy Poblano peppers at San Antonio's Hotel Contessa to a meaty ropa vieja and Fontina cheese panini at Gloria and Emilio Est...
Maestro Analytics BI Turns Big Data into Big Benefits for Indie Hotel Operators
Maestro PMS | April 6, 2016
Operators Leverage Guest Preference Data to Increase Revenue with Personalized Marketing; Accurate Performance Metrics Identify Markets, Segments and Dates for Effective Promotions April 6, 2016 – Markham, ON – There is plenty of talk about the value of 'big data.' The truth is that big data is like a home improvement store. They both offer a huge amount of material, but it is worthless until you know how to put it to work. Maestro Analytics, fully integrated with the Maestro Property Management System (PMS), makes a wealth of guest and property performance data actionable for independent hotel operators. "We implemented Ma...
AccorHotels Acquires onefinestay, Luxury Serviced Home Rentals, for $169 Million; Makes Expansion Commitment
AccorHotels | April 5, 2016
Paris, April 5, 2016 - AccorHotels, a leading global hotel operator, has announced the acquisition of onefinestay, a high-end vacation rental company specializing in luxury serviced home rentals worldwide, for €148M (approximately $169 million) and made a further commitment of €64m (approximately $73 million) to help the company expand internationally. Sébastien Bazin, Chairman & CEO of AccorHotels said: "onefinestay has successfully captured a sweet spot: a combination of needs that neither traditional hotels nor new actors of the sharing economy can meet. With the acquisition of this exceptional brand, unique...
Waterford Hotel Group Honors Kristen Pikula And Dan Miller During Annual Leadership Conference
Waterford Hotel Group | April 5, 2016
WATERFORD, CT (April 5, 2016) --- Waterford Hotel Group honored Kristen Pikula as General Manager of the Year and Dan Miller as Director of Sales of the Year during the company's recent Annual Leadership Conference and Awards Celebration. Pikula and Miller both work at the Courtyard by Marriott in Cromwell, CT, one of the 25 properties professionally managed by Waterford Hotel Group, a national hotel and convention center management company. "Kristen is a true leader and exemplifies what it means to be a manager in the hospitality industry," commented Rob Winchester, President and COO for Waterford Hotel Group. "The perfect complement t...
AccorHotels Adds MGallery by Sofitel and MamaShelter in Rio de Janeiro to its Portfolio
AccorHotels | April 5, 2016
April 5, 2016 - AccorHotels is adding two flagships to its portfolio. Besides cementing its unchallenged leadership, the Group is tapping into two new opportunities in the Luxury and Upscale segments by opening the Hotel Santa Teresa Rio de Janeiro MGallery by Sofitel and MamaShelter Rio de Janeiro… Bem-vindos à cidade maravilhosa! Both brands have chosen to open hotels in Rio de Janeiro's trendy Santa Teresa district. And it's anything but a coincidence. This bohemian district has contributed a lot to the marvelous city's artistic and musical heritage. It is perched on a hill overlooking the metropolis, and packed with br...
HeBS Digital Guarantees New Hotel Clients Will Win a Major Website Design or Digital Marketing Award
HeBS Digital | April 5, 2016
Summary: HeBS Digital introduces a new hospitality and travel award guarantee for clients that purchase a website design package in Q2 2016. The firm guarantees to win a major industry website design or multichannel award for any new client within two years of the engagement. New York, NY – April 4, 2016 – Hospitality clients that partner this quarter with HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, are guaranteed to win a major Hospitality & Travel Industry Website or Multichannel Marketing Award. HeBS Digital's long history of win...
Paramount Lodging Advisors Assist in Two Auburn Area Hotel Transactions
Paramount Lodging Advisors | April 4, 2016
Paramount Lodging Advisors (PLA) announced today the sale of the Holiday Inn Express and the La Quinta Inn & Suites located in Auburn, Indiana. PLA Managing Directors Bennett Webster and Brent Clemens represented the seller on the two property, 135-room portfolio located adjacent to Interstate 69 and 20-miles north of Fort Wayne, IN. Webster noted, "We were pleased to run an efficient process with the transaction going from execution of the contract to the closing in approximately 30-days." Clemens continued, "This deal marks PLA's eighth and ninth successful transaction in Indiana in the preceding five months and we look forwar...
Waterford Hotel Group Honors Residence Inn Mystic During Annual Leadership Conference
Waterford Hotel Group | April 1, 2016
WATERFORD, CT (April 1, 2016) --- Waterford Hotel Group honored Residence Inn by Marriott in Mystic, CT with the Team of the Year Award during the company's recent Annual Leadership Conference and Awards Celebration. The Residence Inn Mystic is one of 25 properties professionally managed by Waterford Hotel Group, a national hotel and convention center management company. "The entire team at the Residence Inn Mystic works together as one collective unit," commented Rob Winchester, President and COO for Waterford Hotel Group. "Their constant communication and organization keeps the hotel running smoothly and efficiently." Waterford Hotel ...
Benchmark Hospitality Int’l Adds Spanish Garden Inn in Santa Barbara to Its Personal Luxury Resorts & Hotels Portfolio
April 1, 2016
The Woodlands (Houston), Texas, April 1, 2016 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, today added Santa Barbara's award-winning Spanish Garden Inn to its Personal Luxury Resorts & Hotels® brand collection. The intimate boutique property is set in the historic Presidio Section of downtown Santa Barbara, close to the area's best shopping, dining, beaches and attractions. "We are delighted to add another legendary California property to our Personal Luxury Resorts & Hotels portfolio," said Alex Cabañas, Benchmark's CEO. "The brand now includes three California ho...
Carlson Rezidor Hotel Group Signs New 180-Room Radisson RED in Downtown Portland, Oregon
Carlson Rezidor Hotel Group | April 1, 2016
MINNEAPOLIS (April 1, 2016) – Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced the signing of a new Radisson RED in Portland. This new-build hotel is expected to break ground this summer at the southwest corner of SW Broadway and SW Columbia Street and plans to open in mid-2018. The hotel will occupy the first eight floors of a 19-story mixed-use building to be known as Broadway Tower. "We are excited to bring Radisson RED to the West Coast. Portland is a vibrant destination and the city aligns perfectly with RED's brand DNA," said Javier Rosenberg, chief operating officer, Ame...
Phase II of Penn State Study Reveals Airbnb Revenue in Los Angeles Driven by “Illegal Hotels”
AH&LA | April 1, 2016
WASHINGTON, D.C., April 1, 2016 – Today the American Hotel & Lodging Association (AH&LA) released Phase II of a study conducted by the Pennsylvania State University School of Hospitality Management that provides a detailed analysis of the commercial activity taking place in Los Angeles (LA) on Airbnb, one of the most trafficked short-term rental websites. The study builds on the national survey released earlier this year that shows a troubling trend: a growing number of commercial operators are using Airbnb to run unregulated illegal hotels. Key findings: A small percentage of operators – 4.36% – listed prope...
NewcrestImage to Develop Dual-Branded AC Hotel and Hyatt Place in Oklahoma City’s Bricktown Historic District
NewcrestImage | March 31, 2016
NewcrestImage has purchased a 60,000 sq. ft. site in the heart of Oklahoma City's Bricktown historic district for development of a dual-branded hotel. Construction will begin by NewcrestImage Construction LLC in early April for a 142-room AC Hotel by Marriott and a 134-room Hyatt Place, with opening expected in the third quarter of 2017. The property is strategically located adjacent to the 13,000-seat Chickasaw Bricktown Ballpark and within a few blocks of the Cox Convention Center, which attracts thousands of visitors every month to events at its one million square feet of multi-purpose space. Bricktown consists of 50 square blocks in...
Hotel Equities Names Jemel Jones as General Manager for DoubleTree DFW Arlington South
Hotel Equities | March 30, 2016
Atlanta, GA–March 30, 2016 – Atlanta-based Hotel Equities announced Jemel Jones as the General Manager of the all-new DoubleTree by Hilton DFW Arlington South, in Arlington, Texas. Mr. Jones has responsibility and oversight for the operations, food & beverage, sales & marketing and revenue management strategies. The hotel is located at 1507 N. Watson Road in Arlington, just south of the Dallas-Ft. Worth metro area and within close proximity to all the Arlington area has to offer. "Jemel brings expertise in full service hotel management to this hotel that is currently completing a full renovation and conversion to the...
