Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Twinpalms Phuket Migrates to SHR’s WindsurferCRS Distribution Platform
SHR | December 9, 2015
HOUSTON, TX, December 9, 2015– SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, today announce the migration of Twinpalms Phuket to SHR's WindsurferCRS distribution platform. "We look forward to working with Twinpalms Phuket to improve the online booking experience for their guests with our TopSail™ booking engine," says Drew Rosser, VP of Sales for SHR. Twinpalms Phuket offers the comfort of a luxury resort, combined with the relaxing tranquility of a secluded getaway. There are only 97 luxurious and spacious Suites and Rooms, each surrounded by palms and featuring p...
BN Management and Hotel Equities Open New 123-Room Courtyard by Marriott in Gretna, Louisiana
Courtyard by Marriott | December 8, 2015
Gretna, Louisiana – December 8, 2015 – Courtyard by Marriott New Orleans Westbank/Gretna is scheduled to open its doors today. Featuring an innovative lobby space as well as Courtyard's latest contemporary room design, the new hotel provides flexibility and choices that allow guests to optimize and elevate their travel experience. Located at 5 Westbank Expressway, the 123-room hotel will operate as a Marriott franchise, owned by BN Management, LLC and managed by Hotel Equities of Atlanta, Georgia. Whether traveling for business or pleasure, the Courtyard New Orleans Westbank/Gretna offers guests convenient access to downtown...
Hard Rock International and the Trockland Group to Develop First Hard Rock Hotel in Germany
Hard Rock International | December 8, 2015
Orlando, Fla. – December 8, 2015 – Hard Rock International – with hotel locations from Bali to Orlando and Palm Springs to Ibiza – reveals plans for Hard Rock Hotel Berlin Checkpoint Charlie, a 372-room city hotel reflective of the area's musical past and spirited present, set to open in 2020. Developed in collaboration with Trockland Development Group, the property will be centrally located adjacent to the renowned Checkpoint Charlie, one of the city's most significant tourist attractions in the Mitte district. Hard Rock Hotel Berlin is set to rise on a site where the Berlin Wall once stood. "Hard Rock is please...
Best Western Hotels & Resorts Opens Eleven Properties in November 2015
Best Western Hotels & Resorts | December 7, 2015
PHOENIX (December 7, 2015) — Property name Property location # of rooms BW PLUS Elmendorf Hotel Elmendorf, TX 63 New Build Property name Property location # of rooms BW London Airport Hotel & Suites London, ON 99 Conversion Property name Property location # of rooms BW PLUS Omaha Airport Inn Carter Lake, IA 89 Conversion Property name Property location # of rooms BW PLUS Spring Inn & Suites Spring, TX 69 New Build Property name Property location # of rooms BW PLUS Laredo Inn Laredo, TX 95 New Build Property name Property location # of rooms BW PLUS Technology Park Inn & Suites Cedar Falls, IA 66 Conversion Property nam...
Embassy Suites by Hilton Jacksonville Baymeadows Completes Multi-Million Dollar Renovation
Aimbridge Hospitality | December 7, 2015
Dallas, Texas (December 7, 2015) —The Embassy Suites by Hilton Jacksonville Baymeadows proudly announces it has completed a nearly $13 million renovation of the entire hotel. The complete renovation included updating all 277 of the hotel's two-room suites, redesigning and rebuilding the lobby and atrium, and enhancing more than 7,000 square feet of banquet and meeting space. Additionally, a new full-service restaurant concept, Chelsea's, was introduced to the hotel offering a wide lunch and dinner menu featuring American cuisine with a southern flair. "We are overjoyed with the complete transformation of this hotel," said Steven Q...
Hotel Equities Celebrates Opening of Fairfield Inn & Suites by Marriott Buford, GA
Hotel Equities | December 3, 2015
Atlanta, GA–December 3, 2015 – Atlanta-based Hotel Equities recently held a Grand Opening and Ribbon Cutting for the 96-room Fairfield Inn & Suites by Marriott hotel at 1355 Mall of Georgia Boulevard in Buford, Georgia, just north of Atlanta. Lauren Cato serves as General Manager and Malinda Foster is Director of Sales. Hotel Equities has an ownership position in the hotel and helped direct the property's multi-million dollar conversion/renovation to the latest generation of Marriott's highly successful Fairfield Inn & Suites brand. Hotel Equities is also an investor in the Courtyard by Marriott Buford, located just ...
Independent Hotelier’s Big Data vs. Real-Time Data Conundrum
the Author and HeBS Digital | December 3, 2015
By Max Starkov The following are highlights from Max Starkov's article Independent hotelier's Big Data vs. real-time data conundrum for the latest edition of HOTEL Yearbook 2016 – Technology, which tackles the big question of how independent hotels can level the playing field against the OTAs by leveraging real-time data in efficient ways. In the new environment of OTA consolidation and rate parity removal in Europe, the market share dominance of the OTAs can seem like a colossal problem with no real solution. However, independent properties have a wealth of digital technology and data tools already available to them that gives th...
Destination Hotels Shares 2016 Trend Forecast in 4th Annual ‘State of the Meetings Industry’ Survey
Destination Hotels | December 3, 2015
Englewood, Colo. – Dec. 3, 2015 – Destination Hotels, the largest operator of independent hotels, resorts and residences across the US, releases key findings on 2016 meetings trends today from its fourth annual "State of the Meetings Industry" survey. Nearly 300 meeting planners* across North America – of which 53.5 percent control more than $100,000 per year in direct meeting spend for their organizations – were surveyed on how their planning duties and their meetings are changing for 2016. The following is a summary of the most significant survey results, plus front-line insight from meetings-focused executives...
Waterford Hotel Group Appoints Jean Macomber as General Manager of Courtyard Warwick, Rhode Island
Waterford Hotel Group | December 2, 2015
WATERFORD, CT (December 2, 2015) --- Waterford Hotel Group recently appointed Jean Macomber as the General Manager for the 92-room Courtyard by Marriott in Warwick, RI. As general manager, Macomber is responsible for all of the hotel's operations, sales, and administration, as well as the associates employed at the property. Waterford Hotel Group professionally manages the hotel. Macomber joins the Courtyard Warwick team from her most recent position on a task force assignment at the Residence Inn by Marriott in Warwick, RI. Prior to that, she was the General Manager at the Residence Inn by Marriott in Tewksbury, MA, Assistant General M...
Housekeeping Excellence at the Luxury Level
Larry Mogelonsky | December 2, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Upon completing an intensive, three-week Pacific hotel tour filled with fine wine and beachfront dawdling (pouvre moi!), my report to hoteliers is this: no matter what your brand or luxury status, housekeeping remains a prickly beast and a constant challenge. Eighteen nights on the road in luxury hotels and one would think that the results are all coming up like daisies. Well, I wish I could report perfection but alas this is not so! In all five properties that I surveyed, housekeeping errors topped the list. Where others see shortcomings, however, I see opportunities for growth. While my a...
SiteMinder and Innsoft Partner to Increase Integrated Online Distribution Solutions in the US
SiteMinder | December 2, 2015
Dallas, US – SiteMinder and one of the US's leading property management software providers, Innsoft, have today announced a partnership to offer a new wholly-integrated online distribution solution for hotels. The partnership addresses a key finding in Phocuswright and h2c's Independent Lodging Market Report, co-sponsored by SiteMinder, that independent accommodation providers in the US use technology more for transactional purposes rather than managing their online marketing and distribution. Innsoft's Operations Specialist, Chloe Peddicord, says, "We are very excited to partner with SiteMinder, the recognised leader in hotel onl...
nSight Welcomes sbe’s Portfolio of Award-Winning Hotels to its List of Independent Hotel Groups
sbe | December 2, 2015
Predictive consumer analytics give boutique properties a digital marketing and revenue management advantage by anticipating buyer behavior NASHVILLE, TN (December 2, 2015) nSight, the leader in online consumer shopping intelligence for hotels and destinations, today announced that sbe, a global hospitality and entertainment company, is using nSight's predictive marketing and revenue management intelligence platform across its portfolio. Known as an innovative lifestyle brand, sbe leverages nSight's forward-looking consumer shopping data to improve digital ROI and support business development initiatives. "nSight's ability to show us ho...
Operated by Sentry Hospitality, 144-Key Wyndham Garden Guam Marks Brand Debut in the Pacific Rim
Wyndham Hotel Group | December 1, 2015
Tamuning, Guam (December 1, 2015) – Strengthening its growing presence in the Pacific Rim, Wyndham Hotel Group introduced its upper-midscale Wyndham Garden® Hotels brand to the region today with the opening of a 144-key property in Guam. The all-suites hotel, operated by Sentry Hospitality, LLC, is centrally located in Tamuning, Guam's main tourism and business hub. Just five minutes from the Antonio B. Won Pat International Airport and two minutes from Ypao Beach, Wyndham Garden Guam puts guests within easy reach of the area's dining, shopping, businesses and natural attractions. It becomes Wyndham Hotel Group's second proper...
AccorHotels Continues Transformation of Owner/Investor Division, HotelInvest, with €284M Purchase
AccorHotels | December 1, 2015
Paris - December 1, 2015 - AccorHotels announces the purchase of three hotel asset portfolios in Europe representing 29 hotels (3,677 rooms), for a total of €284 million. The transactions are composed of: A portfolio acquired from AXA Investment Managers – Real Assets, acting on behalf of its clients, for a total of €56 million. The portfolio comprises 19 hotels in France (1,512 rooms) that have been operated under variable leases by AccorHotels since 2008, under the ibis budget, ibis, Novotel and Mercure brands. A portfolio purchased from Invesco for €152 million which comprises six hotels (1,347 rooms). Located...
No. 1 Resort in U.S. Relies on RoamBOOST for Cellular Reception Spanning 19,500 Acres
RoamBOOST | December 1, 2015
Owned by White Lodging Services, The Lodge and Spa at Brush Creek Ranch now offers fast, reliable cellular reception from all carriers via a Distributed Antenna System from RoamingAround Boston, Mass. — December 1, 2015 — When you're the No. 1 Resort in the United States and the No. 1 Resort in the West (Conde Nast Traveler 2015 Readers' Choice Award), you rely on the industry's leading mobile expert to solve cellular coverage problems. That's why The Lodge and Spa at Brush Creek Ranch in Saratoga, Wyo., called upon the specialists at RoamingAround to bring its RoamBOOST Distributed Antenna System (DAS) to their rescue. With...
HeBS Digital Wins Record-Breaking 17 HSMAI Adrian Awards
HeBS Digital | November 30, 2015
Summary: HeBS Digital solidifies its status as the industry's leading digital technology, full-service hotel marketing and website design firm by winning 17 HSMAI Adrian Awards in 2015 for initiatives such as multi-channel marketing campaigns, website design, email retargeting, and more. New York (November 30, 2015) – HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is proud to announce the receipt of 17 HSMAI Adrian Awards for 2015. The awards recognized the firm's excellence in digital marketing across a variety of platforms and initiatives durin...
Hotel Equities Names Lee Smith as General Manager for Hyatt Place Savannah Airport in Georgia
Hotel Equities (HE) | November 30, 2015
An engaged innkeeper with nearly 20 years of hospitality experience, Mr. Smith creates memorable experiences for his guests. Atlanta, GA - November 30, 2015 - Atlanta-based Hotel Equities announced the hiring of Lee Smith as the General Manager of the Hyatt Place Savannah Airport hotel located at 4 Stephen S. Green Drive in Savannah, Georgia. Mr. Smith has responsibility for overseeing the management of all operations at the hotel including food & beverage concepts plus sales, marketing and revenue management strategies. The all-suites hotel is conveniently located only two miles from the Savannah Hilton Head International Airport ...
Hospitality Management Corporation (HMC) Selected to Manage the Best Western Pahrump Oasis in Nevada
Hospitality Management Corporation (HMC) | November 30, 2015
Monday, November 30, 2015 - Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC) announces managerial duties for the Best Western Pahrump Oasis. The hotel boasts 93-guest rooms and is located only an hour's drive from Las Vegas and within 2 miles of Nevada's only winery, Pahrump Valley Vineyards. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest U.S. third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated h...
Hilton Worldwide Suffers Payment Card Security Breach from Malware on Point-of-Sale Systems
Hilton Worldwide | November 25, 2015
MCLEAN, Va.--November 25, 2015--Hilton Worldwide (NYSE: HLT) has identified and taken action to eradicate unauthorized malware that targeted payment card information in some point-of-sale systems. Hilton immediately launched an investigation and has further strengthened its systems. Hilton Worldwide worked closely with third-party forensics experts, law enforcement and payment card companies on this investigation, and determined that specific payment card information was targeted by this malware. This information includes cardholder names, payment card numbers, security codes and expiration dates, but no addresses or personal identifica...
The Battle Between Full-Service and Limited-Service Properties
Larry Mogelonsky | November 25, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) While travelling on business earlier this quarter, I took it upon myself to compare two outlets of a major chain (without mentioning any names in specific) – one was part of their full-service collection while the other was a member of one of their limited service brands. In both instances, I was alone and my stay was merely for a night and breakfast, arriving after dinner and departing the next morning. Accordingly, my comments relate mostly to a typical business traveler who sees the hotel as an accommodation necessity, rather than the leisure traveler who may be more inclined to in...
Owned by HRI Properties, Newly Converted and Renovated Hilton Opens in Downtown Richmond, Virginia
HRI Properties | November 24, 2015
RICHMOND and MCLEAN, Va. – Nov. 24, 2015 – Hilton Worldwide today announced the opening of the newly renovated Hilton Richmond Downtown. Housed in the former Miller & Rhoads department store in the heart of downtown Richmond, the property has recently undergone an $11.5 million dollar transformation, inspired by the architecture and design of the original building. "Richmond has long been known for its magnificent architecture, monument-lined cobblestone streets and world-class museums, and Hilton Richmond Downtown is a natural complement to the city," said Rob Palleschi, global head, full service brands, Hilton Worldwid...
Holiday Inn Houston NRG/Medical Center Area in Texas Completes $9 Million Renovation
Aimbridge Hospitality | November 24, 2015
Dallas-based Aimbridge Hospitality manages the 238-key property DALLAS, Nov. 24, 2015 -- Aimbridge Hospitality announces the completion of a comprehensive $9 million renovation of Holiday Inn Houston NRG/Medical Center Area located in Houston, TX. The cutting-edge renovation transformed all areas of the hotel, which will appeal to a broad customer base. The renovation encompassed all 238 guest rooms, which were enhanced and refurnished, including completely renewed bathrooms with new tiling and fixtures. In addition, a full lobby renovation was completed including the addition of a new bar and restaurant concept, new exterior lighting ...
2016 Checklist to Maximize Engagement and Revenues from Social Media
the Authors and HeBS Digital | November 24, 2015
By Victoria Hsia Social media and travel go hand-in-hand. Sixty-five percent of adults now use social networking sites (Pew Research Center) and a growing portion of these users are utilizing social media before, during, and after traveling. As traffic and activity on these platforms continue to grow, hoteliers have even more opportunities to reach their customer segments and generate revenue. The possibilities for hoteliers in the social media space are more exciting and accessible than ever before. From emerging social media platforms to robust ad targeting capabilities, the options are constantly expanding and evolving. Are you prepa...
Legendary Turtle Bay Resort Joins Luxury Hotels & Resorts to Feature Cyber Monday Travel Values
Benchmark Hospitality International | November 23, 2015
The Woodlands, TX (November 23, 2015) – Turtle Bay Resort on Oahu's fabled North Shore joins Benchmark Hospitality International's Cyber Monday Travel Values by offering an exceptional rate of $229 (plus tax & resort fee) available from Black Friday to Cyber Monday for select dates in 2016. This discount represents a total of 25% off best available rate—an offer likely not to be repeated! The actual set of dates will be teased on a 10 Day Countdown - beginning on November 18th. Surfers at Turtle Bay Resort test their mettle on Oahu's most powerful waves. Snorkelers rave about epic undersea encounters with sea turtles. Ev...
