Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Helping the Hotel Industry’s Staffing Shortage Problems With Annette, The Virtual Hotel Agent™
Travel Outlook | September 8, 2022
Over the last decade, labor costs have risen sharply. In 2022, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel. Two-plus years removed from the pandemic, and travel has come back in a big way. Hotels everywhere had a record-breaking summer of travel, but they did so with reduced capacity thanks to ongoing labor shortages. With rising wages and the supply of workers still at historically low levels, hotels are struggling to stay afloat during...
Cost-Efficient Hotel Operations Doesn’t Necessarily Mean Cost Cutting
Larry and Adam Mogelonsky | September 7, 2022
By Larry and Adam Mogelonsky It’s natural during any market correction for owners and operators to want to redline budgets as a way of preserving the bottom line. But in this analysis, what we hope to convey is that abject parsimony and cutting costs across the board can often backfire due to the interconnected nature of hotel operations, resulting in a diminished topline which then stifled the bottom line. Our analysis led us to interview Andrew Carey, CEO of Newport Hospitality Group (NHG), a management company with a portfolio of select and full-service hotels across the Eastern Seaboard, who started off with some bold, concise wor...
Manchebo Beach Resort Leverages Stayntouch PMS to Heighten Warm, Personalized Service on a Pristine Aruban Island
Stayntouch | September 7, 2022
Manchebo Beach chose Stayntouch PMS to empower staff to seamlessly deliver high-touch service Bethesda, MD | September 7, 2022 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, has partnered with Manchebo Beach Resort, an intimate luxury boutique resort located in the heart of Aruba, to deliver their intuitive and guest-centric mobile PMS. Located on Aruba’s pristine and secluded Eagle Island, Manchebo Beach Resort & Spa has served as the gold standard for Caribbean hospitality for over five decades. Unlike some of the more mainstream Aruba resorts, Manchebo Beach focu...
Carver Expands Services Bringing H2B Candidates to Orlando Market
Carver Companies | September 6, 2022
ATLANTA, GA – September 6, 2022 –The Carver Companies, the hospitality Task Force and Executive Search powerhouse has entered into an agreement with Ironsure Properties, making 100 H2B Visa Candidates available in the Orlando, FL market. In making the announcement, Carver Chief Development Officer Charlene Carter comments “Since our founding in 2013, Carver has continued to be on the cutting edge; providing Task Force, Task to Perm and Executive Search to the hospitality marketplace. This addition is designed to support the hospitality workforce where they are hurting most – the heart of the house .” The first round of H2B can...
Hilton Named ‘Asia’s Top Hospitality Company to Work For’ for Sixth Consecutive Year
Hilton | August 31, 2022
SINGAPORE – Hilton (NYSE: HLT), the fastest-growing hospitality company in Asia Pacific, has been named the top hospitality company to work for in Great Place to Work®’s “Best Workplaces in Asia™” list for the sixth year running – and third in the top 100 companies across all industries in the multinational category. The win comes off the back of a number of individual country accolades awarded to Hilton this year, including rankings amongst the Best Workplaces in Australia, Greater China, the Philippines, and Sri Lanka as well as certifications as a Great Place To Work® in six countries including Fiji, Malaysia, M...
How to Maximize Performance and Delight Guests Across Your Hotel Group
Stayntouch | August 30, 2022
By Nicole Dehler How mobile, multi-property technology can streamline chain operations, amplify revenue, increase scalability and enhance the guest experience. Independent, multi-property boutique chains have grown tremendously in the past few years, as travelers seek out unique, immersive stay experiences. These growing brands offer travelers the best of both worlds, delivering a distinct brand image and unique service philosophy of an independent property, coupled with the consistency and professionalism associated with larger chains. But as a chain grows in size, or as a brand makes the leap from single to multi-property ownership...
Maestro Cloud PMS Solves Card-Not-Present Concerns With b4checkin’s TransForm Integration Thereby Streamlining Payment Processing for Hotel Stay
Maestro | August 30, 2022
b4checkin’s secure online payment platform, TransForm, has a direct connection to Maestro PMS ensuring all payment data automatically posts securely offering a level of protection to eradicate chargebacks Markham, Ontario, August 30, 2022 — Today Maestro PMS is making paying for hotel stays easier than ever before thanks to the recent integration with b4checkin Ltd.’s online payment platform, TransForm. The joint solution will help hotels fight chargebacks and fraud by ensuring that no one – aside from the cardholder – can see a person’s full credit card information. By automatically passing encrypted credit-card data from Tr...
Travel Outlook the Premier Hotel Call Center™ Expands Agent Sales Training
Travel Outlook The Premier Hotel Call Center™ | August 24, 2022
SANTA FE, NEW MEXICO (August 2022): Travel Outlook, the Hotel Call Center as a Hotel Profit Center™, announces an expansion of the hotel sales training of its reservations specialists provided by the Kennedy Training Network (KTN). “We have always used the KTN training resources during our new hire and ongoing education,” said John Smallwood, President of Travel Outlook, “But these recent enhancements by KTN take us to an entirely new level of excellence, in both sales and guest hospitality.” “This summer, we committed to having all new reservations sales specialists participate in KTN’s online, self-study ve...
Sage Hospitality Group Selects Stayntouch PMS and Guest Kiosk for Catbird and Other Independent & Lifestyle Properties
Stayntouch | August 23, 2022
Leading hotel management, development and ownership group embraces Stayntouch as a preferred PMS vendor to streamline operations and deliver unique guest experience for innovative independent properties Bethesda, MD | August, 23rd Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced an expansion of its partnership with Sage Hospitality Group, a premier hotel management, development and ownership group that manages more than 55 hotels across 19 states, with a focus on independent and lifestyle properties. Sage Hospitality has selected Stayntouch PMS and Stayntouch Kiosk t...
BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels
Oracle Hospitality | August 17, 2022
With new central reservation system integration, Best Western® Hotels & Resorts and SureStay Hotel Group® brands can use Oracle Hospitality’s cloud-based PMS to improve hotel operations and guest service BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simp...
KSL Resorts Maintains Growth Trajectory With UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology
UniFocus | August 17, 2022
Hotel & resort management company leverages UniFocus relationship to empower newly acquired properties with smart tools proven to ensure staff alignment with service needs. DALLAS, TX—August 17, 2022—UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new prop...
KSL Resorts Maintains Growth Trajectory With UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology
August 17, 2022
Hotel & resort management company leverages UniFocus relationship to empower newly acquired properties with smart tools proven to ensure staff alignment with service needs. DALLAS, TX—August 17, 2022—UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new prop...
Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
ALICE by Actabl | August 16, 2022
Independent luxury hotel collection to leverage advanced capabilities of award-winning hotel operations and management platform to maximize guest satisfaction and operational efficiency Tampa, FL — August 16, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution, today announced that its ALICE by Actabl platform has been selected by The Leading Hotels of the World (LHW) as one of its exclusive vendors providing housekeeping, guest services, and service delivery technology solutions to the LHW portfolio worldwide. A prestigious global hospitality organization c...
Hotel Groups Benefit From Streamlined Multi-Property Management With Stayntouch PMS’ Enhanced Chain Functionality
Stayntouch | August 16, 2022
Enhanced functionality allows hotel groups to seamlessly manage properties and interact with guests at the chain level, helping brands to more easily maximize revenue and guest satisfaction BETHESDA, Md. — Aug. 16, 2022 — Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced that its enhanced Stayntouch PMS Chain Functionality, Chain-Dashboard and Availability Screen have successfully completed their pilot program and are now fully deployed across several hotel groups; including Pacifica Hotels, the largest operator of boutique hotels on the Pacific Coast,...
Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 With Maestro PMS
Maestro | August 16, 2022
Sunseeker, a wholly owned subsidiary of Allegiant Travel Co., says the Maestro all-in-one property-management system will enable it to stand out operationally as ‘one of the best hotels in the nation’ Markham, Ontario, August 16, 2022 — When the Sunseeker Resort Charlotte Harbor opens in 2023, Maestro PMS will be there to manage all needs of its guests from booking to check-out and beyond. The 785-room resort (including 189 Signature Sunsuites™) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. As the preferred browser-based cloud and on-premises property-management system for indepen...
Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth
Cloudbeds | August 11, 2022
Award-winning hospitality tech company releases comprehensive directory of 75+ top revenue-generating online travel agencies (OTAs), plus a recipe for building the ideal channel mix (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, revealed data on top performing distribution channels in a free guide released today titled, “The Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels.” Among the key findings, Cloudbeds found that lodging businesses connected to at least six distribution channels saw an average revenue increas...
TPI Hospitality Upgrades to UniFocus for Enhanced Labor Management Platform and Time & Attendance Technology
UniFocus | August 9, 2022
Rapidly growing hospitality development and management company boosts staff productivity, operational efficiency and service quality using industry’s leading AI-based workforce solutions. DALLAS, TX— August 9, 2022—UniFocus, the leading provider of Workforce Management Systems, has today announced the adoption of both its Labor Management and Time & Attendance platforms by TPI Hospitality. Serving as Minnesota’s largest developer and operator of hospitality-based businesses, TPI Hospitality has currently implemented Time & Attendance across its portfolio with Labor Management soon to follow and with both solutions planned f...
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
Fujitsu General Launches Award-winning Split Terminal Heat Pump (STHP) Series for Hotel and Lodging Properties
August 3, 2022
Innovative HVAC solution provides superior energy efficiency, reliability and quietness offering a powerful alternative for PTAC/PTHP unit upgrades or new construction Fujitsu General America, a leading provider of ductless cooling and heating systems and VRF technology for residential and commercial use, introduces its award-winning Split Terminal Heat Pump (STHP) HVAC series for use in hotel, motel, and all other types of lodging properties. The innovative inverter-driven heat pump offers a more energy-efficient, reliable, and quieter alternative to conventional Packaged Terminal Air Conditioner (PTAC) and Packaged Terminal Heat Pump (P...
What Are the Trends Impacting the Hospitality Industry?
August 1, 2022
By Jeff Duncan, EVP and Head of Commercial Lines at AmTrust Financial There’s no denying that the COVID-19 pandemic greatly affected the hospitality industry, especially hotels and travel. Many hotels are still recovering from two years of reduced occupancy and revenue. In fact, AmTrust’s hotel clients saw a revenue drop of 25-50% during the worst of the pandemic, with some down as much as 70%. The good news is that the industry is beginning to rebound, with increases in both business and leisure travel so far in 2022. However, business-focused hotel properties are likely still struggling. Working remotely has grown in popularity, ...
A Solution for The Hotel Industry’s Staffing Shortage Problem
John Smallwood, President of Travel Outlook | July 27, 2022
Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. ...
Stoney Creek Hospitality Partners With Stayntouch to Enhance Unique ‘Cabin by the Lake’ Experience at 11 Properties
Stayntouch | July 27, 2022
Stoney Creek chose Stayntouch to deliver a flexible mobile PMS solution that could onboard quickly, simplify operations, and elevate the guest experience BETHESDA, Md. — July 27, 2022 — Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, today announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties. Founded in 1994, Stoney Creek Hospitality delivers rust...
Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform
Actabl | July 26, 2022
Sonesta adopts full Actabl ALICE and Transcendent operations, enterprise management, work order management, and CapEx solutions to bolster rapid organizational growth Tampa, FL— July 26, 2022 — Actabl, provider of a comprehensive suite of leading technology solutions designed to address the full spectrum of hotel business needs, today announced the adoption of its ALICE and Transcendent solutions by Sonesta International Hotels Corporation (Sonesta). One of the fastest-growing hospitality organizations in the U.S., Sonesta is partnering with Actabl to ensure enhanced operational efficiency, heightened guest service quality and substant...
