Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Developed by White Lodging, Dual-Branded Hyatt Place and Hyatt House Opens in Downtown Denver
White Lodging | November 19, 2015
From left to right: John Cantele, SVP at Hyatt Place & Hyatt House Operations; Annebeth Kearney Black, Director of Sales & Marketing, Hyatt Place and Hyatt House Denver/Downtown; Chad Cuddy,GM of Hyatt Place and Hyatt House Denver/Downtown CHICAGO (November 19, 2015) – Today, the dual-branded Hyatt Place Denver/Downtown and Hyatt House Denver/Downtown open, which mark the first combined Hyatt Place and Hyatt House hotels in the Denver area. The hotels create an experience that offers guests two different hotel experiences under one roof in one great location. Hyatt Place Denver/Downtown is the perfect choice for the tech-...
Destination Hotels Adds Park City, Utah’s Newpark Resort to Its Management Portfolio
Destination Hotels | November 18, 2015
ENGLEWOOD, Colo. – November 18, 2015 – Destination Hotels, the largest operator of independent hotels, resorts and residences in North America, has expanded its prestigious mountain portfolio into Utah with the addition of the Newpark Resort. Situated at the edge of the scenic 1,200-acre Swaner Nature Preserve, the Newpark Resort is minutes from the fabled ski resorts of Park City. Blending contemporary luxury with easy access to world-class skiing and the summertime mountain splendors, the property features 124 spacious guest rooms and suites and 20 two-bedroom townhomes including gas fireplaces, heated bathroom floors and ...
Carlson Rezidor Hotel Group Appoints Jolene Reid Director of Development for Canada
Carlson Rezidor Hotel Group | November 18, 2015
Minneapolis - November 18, 2015 - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today appointed Jolene Reid director of Development for Canada. Reid will be based in Halifax, Nova Scotia and will represent all Carlson Rezidor hotel brands. Reid will report to Phil Silberstein, executive vice president, Development, Americas, Carlson Rezidor Hotel Group. "Jolene brings an extensive background in franchising to Carlson Rezidor and a proven track record in business development," said Silberstein. "We have aggressive goals for growth in Canada and Jolene will be an asset in allowing us to achieve tho...
IHG Appoints Jonathan Lund Regional Vice President, Canada Franchise Performance Support
IHG | November 18, 2015
TORONTO – InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces the appointment of Jonathan Lund as Regional Vice President, Canada Franchise Performance Support. In this role, Jonathan oversees the operations of IHG's 165 franchised hotels across Canada to deliver exceptional results for owners. Jolyon Bulley, Chief Operating Officer, The Americas, IHG said: "We are delighted to welcome Jonathan to IHG. With his 30-plus years of experience in the hospitality industry, including 20 years working at IHG-managed hotels, Jonathan is well positioned to help our franchised hotels continue to succeed...
White Lodging Breaks Ground on Dual-Branded AC Hotels by Marriott and Le Meridien Hotel in Denver
White Lodging Services Corporation | November 18, 2015
From left to right, Bruce Etkin, Chairman, Etkin Johnson; Chris Anderson, Senior Vice President and Chief Revenue Officer for White Lodging; David Johnson, President, Etkin Johnson; Chris Stanley, Senior Director of Development for Starwood Hotels & Resorts; Deno Yiankes, President and CEO for White Lodging Investments and Development Division; Steve Poe, CEO, Poe Companies; Mike Wells, President, REI Real Estate Services. MERRILLVILLE, Ind., Nov. 18, 2015 -- Construction has begun on a new, dual-branded hotel development in downtown Denver. The development features an AC Hotel by Marriott hotel as well as a Le Méridien Hotel...
Haiti’s Habitation Jouissant to Undergo Renovation & Conversion to Marriott’s Autograph Collection
Autograph Collection Hotels | November 18, 2015
Global Lifestyle Brand to Transform Historic Residence into New Hotel Cap-Hatien, Haiti – November 18, 2015 – Autograph Collection Hotels, Marriott International's exclusive portfolio of properties recognized for celebrating individuality, will add The Habitation Jouissant – a boutique hotel located in Cap-Hatien, Haiti – to its impressive global portfolio in the fourth quarter of 2017. The property, located in Haiti's second largest city and situated on the country's northern coast, will be Autograph Collection's third hotel in the Caribbean and will proudly serve as Marriott International's second property in H...
Choice Hotels and Pearl Properties Partner to Develop New Cambria hotel & suites in Philadelphia, PA
Cambria hotels & suites | November 18, 2015
ROCKVILLE, Md., Nov. 18, 2015 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced it has signed an agreement with franchise partner Pearl Properties, a Philadelphia-based full service investment real estate company, to develop a new Cambria hotel & suites in Philadelphia, PA. The 206-room Cambria property will be located at 219-225 S. Broad Street (N.E. Corner of Broad & Locust Streets) along the Avenue of The Arts, and is expected to open in 2017. This world-class location is in the heart of Center City Philadelphia, steps from an array of dining and entertainment options,...
The Perils of Using an Open Source Content Management System (CMS) to Power the Hotel Website
the Authors and HeBS Digital | November 18, 2015
By Mariana Safer and Max Starkov Hoteliers are managing multi-million dollar properties. They have fiduciary responsibility to maximize the property's direct online channel presence, boost direct revenues, and lower the costs of online distribution. Utilizing an open source content management system (CMS) like WordPress is in stark breach of a hotelier's fiduciary duties and exposes them to great security and vulnerability risks hotel managers and owners cannot afford. When making any decisions regarding the property's most important digital asset, the website, there are many factors to consider which could make or break your online...
Loyalty Program Gamification
Larry Mogelonsky | November 18, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Gamification is a buzz word that has been embraced by many industries over the past few years. It denotes ways in which websites and mobile apps can harness the power of gaming mechanics to enhance their own brand's digital user experience. The goal is simple: heighten consumer interactions by making the platform more exciting…and even addictive! It's something that video games do especially well; by capitalizing upon our desire for instant gratification, these systems can go from amusing to addictive. When was the last time you heard a loyalty program described as addictive? Certain...
Maestro and Revinate New Integration Enhances Hotel Reputation Management, Guest Communication
Revinate | November 18, 2015
Maestro's API Integration Gives Property Operators Easy Set Up and Access to Rich Guest Profiles November 18, 2015 - San Francisco, CA - Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces its new interface with the Maestro PMS integrated hotel property management system. The Maestro API integration enables hotel operators to utilize an easy-to-use guest engagement platform that can be set up in a matter of hours. The API expedites Customer Relationship Management (CRM) system integration and onboarding processes for personalized guest communication that strengthens loyalty and d...
Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels® Offer Cyber Monday Travel Values
Benchmark Hospitality International | November 17, 2015
The Woodlands, TX (November 17, 2015) – Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has announced exclusive Cyber Monday travel values available for 24-hours only on Monday, November 30, 2015. Its two signature portfolios Benchmark Resorts & Hotels® and Personal Luxury Resorts & Hotels® will offer extraordinary deals for a very limited time. Select hotels within Personal Luxury Resorts & Hotels ® portfolio will offer the following, which can be found at www.PersonalLuxuryCyberMonday.com and on individual property websites: Costa d'Este Beach Resort in...
2016 Checklist to Maximize Revenues from Your SEM Campaigns
the Authors and HeBS Digital | November 17, 2015
By Carmine Fischetti & Sara O'Brien Search Engine Marketing continues to be one of the highest revenue drivers for HeBS Digital's clients, with more than 25% of direct online revenue coming as a direct result of SEM/paid search via the hotel website and voice channel. Add to that Google Display Network (GDN), Remarketing Lists for Search Ads (RLSA), Gmail Ads targeting users with text and email ads, as well as YouTube TrueView video ads, and this contribution grows to beyond 30%-35% of direct online revenue. Obviously advertisers agree with the above and more than 41% of every online advertising dollar in the U.S. is spent on search...
‘RapidApp’ Opens the Door to Geolocation
RoamingAround | November 17, 2015
RoamingAround unveils RapidApp and access to the exciting world of location based services Boston, Mass. — Nov. 17, 2015 — RoamingAround, a Boston based tech company breaking barriers in the use of location based services (geolocation and BLE beacons), has released RapidApp. This tool will convert mobile and fully responsive websites into apps so that clients can easily adopt the RoamAbout platform – the company's exciting new location based marketing platform. RapidApp will eliminate the cost for businesses to develop their own mobile app. More importantly, it opens the doorway to location based services, which are ...
Marriott To Acquire Starwood Hotels & Resorts Worldwide, Creating The World’s Largest Hotel Company
Marriott International, Inc. | November 16, 2015
BETHESDA, Md. and STAMFORD, Conn., Nov. 16, 2015 -- Marriott International, Inc. (NASDAQ: MAR) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced today that the boards of directors of both companies have unanimously approved a definitive merger agreement under which the companies will create the world's largest hotel company. The transaction combines Starwood's leading lifestyle brands and international footprint with Marriott's strong presence in the luxury and select-service tiers, as well as the convention and resort segment, creating a more comprehensive portfolio. The merged company will offer broad...
Aztec Group and Concord Hospitality Open 135-Room Hyatt Place Miami Airport-East
Hyatt Place | November 13, 2015
CHICAGO (November 13, 2015) – Hyatt Place Miami Airport-East is the newest Hyatt-branded hotel to officially open in Miami, Fla. The hotel brings the Hyatt Place brand's intuitive design, casual atmosphere and practical amenities to the Miami area. Hyatt Place Miami Airport-East is ideally located for business and leisure travelers, as it is less than one mile from the entrance to Miami International Airport and just over five miles from the Port of Miami, the world's largest cruise terminal. Guests traveling through the Miami International Airport will have access to the hotel's shuttle service, which will be available 24/7. "We ...
Red Lion Hotels’ ‘Hello Rewards’ Technology Platform Wins Gold Loyalty360 Award
HeBS Digital | November 13, 2015
New York, NY (November 13, 2015) – HeBS Digital is proud to announce that Red Lion Hotel Corporation (RLHC) won the Gold Loyalty360 Award in the Best Technology & Trends category for its Hello Rewards guest recognition program. The Silver award went to Allstate and the Bronze went to Hilton Worldwide. The RLHC's Hello Rewards loyalty program web application, developed by HeBS Digital, offers a personalized and inspiring experience for Red Lion 'Hello Rewards' members. The web platform features responsive/adaptive design for the three screens, access to members-only unpublished rates, and past and future stay information counti...
Hotel Equities to Manage Hampton Inn by Hilton in Panama City, Florida
Hotel Equities | November 12, 2015
Atlanta, GA–November 12, 2015 – Atlanta-based Hotel Equities announced its selection as the management company for the Hampton Inn by Hilton in Panama City, Florida. Conveniently located near the Panama City Mall, the hotel is situated in the heart of the business district at 2338 Mercedes Avenue within minutes of some of the world's most beautiful beaches in Panama City Beach, Florida. With this addition in Panama City, Hotel Equities expands its portfolio of over 10 hotels in the Florida panhandle. "Florida is an important state for us and we've been fortunate to achieve strong growth in the panhandle area with additional ...
100-Point Wines As A Marketing Tool
Larry Mogelonsky | November 11, 2015
By Larry Mogelonsky, MBA, P. Eng, (www.lma.com) When it comes to wine, numbers are important. Those who are aficionados understand ratings issued by Wine Spectator, Robert Parker, Wine Advocate and so on. (New entrants are also coming onto the scene to guide beginner oenophiles on their quest for grape enlightenment; try playing around with the mobile app 'Vivino'.) Each of these well-known resources ranks vintages every year based upon their staffs' finely tuned and trained palates. The rating scales used tend to be logarithmic in design whereby an 88-scoring drop – while quite acceptable for the average person – is really ...
sbe Hotel Group Unveils Plans to Transform Iconic Martha Washington Hotel Into The Redbury New York
sbe | November 11, 2015
LOS ANGELES, Nov. 11, 2015 -- sbe, the Los Angeles-based leading lifestyle hospitality company that develops, manages and operates award-wining hospitality venues, announces today the debut of The Redbury Hotel in New York City, slated to open Q1 2016. The CIM Group recently purchased the Martha Washington Hotel located at 29 East 29th St, and has brought on sbe Hotel Group to manage the existing 256-room destination and convert the property to the largest Redbury Hotel, in collaboration with The Redbury's flagship creative visionary and acclaimed photographer Matthew Rolston. As an extension of its long-standing relationship with t...
Best Western Launching New Build, 110 room Vīb in Myanmar
Best Western | November 10, 2015
(Bangkok – November 10, 2015): BEST WESTERN Hotels & Resorts has revealed plans to launch its new boutique lifestyle brand, Vīb, in Myanmar. Scheduled to welcome its first guests in 2018, the new-build Vīb Yangon will bring a new sense of style and contemporary comfort to guests in Myanmar's largest city. All 110 rooms will feature chic, urban design, along with a high level of connectivity. Guests will benefit from complimentary Wi-Fi, work spaces with conveniently placed universal power outlets and USB ports, and "Smart" flat-screen televisions. The Vīb social lobby concept allows guests to relax and stay co...
Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016
Doug Kennedy | November 10, 2015
By Doug Kennedy November 10, 2015 If you are like most hoteliers, chances are that this time of year you have just about completed your budget for 2016. If your owner representatives are like most investors, chances are also that despite having experienced several years of record growth, they are looking for you to increase RevPAR once again in 2016. Most market areas have already experienced a leveling off in occupancy growth here in 2015 and if your area is forecasting a growth in demand next year you can count your blessings. However, for the majority of hotels, the only way to achieve a higher RevPAR next year is going to be to achi...
Aloft Brand Debuts in Kentucky with the Opening of New 175-Room Aloft Louisville Downtown
Aloft Hotels | November 6, 2015
STAMFORD, Conn.--November 6, 2015-- Starwood Hotels & Resorts Worldwide, Inc.® (NYSE:HOT) announced that its tech-forward Aloft brand has entered Kentucky with the opening of Aloft Louisville Downtown. Owned by Poe Companies, REI Development and White Lodging, and managed by White Lodging Services Corporation, Aloft Louisville Downtown is designed for the hyper-connected global traveller with 175 spacious loft-like rooms, tech-forward innovation and a buzzing social atmosphere. "The vibrant city of Louisville is a great choice for the Aloft brand's debut in Kentucky," said Brian McGuinness, Senior Vice President, Specialty Selec...
Hilton Garden Inn Dubai Al Muraqabat Opens as Brand’s First in the UAE
Hilton Garden Inn | November 6, 2015
DUBAI, UAE - Hilton Worldwide (NYSE: HLT) today celebrated the arrival of its award winning, mid-scale brand - Hilton Garden Inn into the UAE, with the unveiling of an edible Dubai skyline - created using the brand's signature breakfast waffles. The sculpture, created from 1,500 waffles and measuring three by four metres, took Dubai-based food artist Mark Ranasinghe almost 40 hours to construct and imitates eight iconic landmarks in the city, including the Burj Khalifa. The first of three new hotels to the Emirate's burgeoning hospitality market - the 183-room Hilton Garden Inn Dubai Al Muraqabat - officially opened in the busy ...
Benchmark Hospitality Names Chad Schyvincht Global Sales Director of Sports & Entertainment
Benchmark Hospitality International | November 6, 2015
The Woodlands (Houston), Texas, November 2015 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Chad Schyvincht global sales director of sports and entertainment. In this role, Mr. Schyvincht will be an active member of Benchmark Hospitality's global sales team and will be based in the company's west coast offices in San Francisco, California. Ted Davis, Benchmark Hospitality's chief sales & marketing officer, made the announcement. "It is such a pleasure to announce Chad's appointment," said Mr. Davis. "His vast industry contacts and his enthusiastic approach to the sales process m...
