Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
AccorHotels Introduces Pullman Miami Airport, North America’s First Pullman Address
Pullman | November 6, 2015
Miami, November 6, 2015 - As part of AccorHotels continued expansion of its luxury and upscale portfolio of hotel brands worldwide, today the global hospitality group announced the introduction of Pullman Miami Airport, North America's first Pullman address. The Pullman Hotel, previously home to Sofitel Miami, is currently concluding a transformation, catering to the spirit of today's cosmopolitan and international business and leisure travelers, offering best-in-class service with a distinctive identity. With the addition of the Pullman brand in North America, AccorHotels amplifies its hotel brand portfolio presence in the regi...
Hyatt Names Candace Mueller as Vice President – Global Communications
Hyatt Hotels Corporation | November 6, 2015
CHICAGO--November 6, 2015--Hyatt Hotels Corporation (NYSE: H) today announced that it has named Candace Mueller as vice president of global communications. In this role, she will lead Hyatt's brand and corporate communications as well as social engagement. She will report to Debra Goetz, senior vice president, corporate marketing and global communications. "Candace is a proven leader with tremendous experience in every facet of corporate and brand communications. Her deep expertise in developing and managing compelling messaging for iconic brands will be a great asset as we enhance Hyatt's reputation. She is the ideal partner to lead st...
Benchmark Hospitality Names John Shirley Executive Chef for The Heldrich Hotel in New Brunswick, NJ
The Heldrich Hotel and Conference Center | November 5, 2015
The Woodlands (Houston), Texas, November 2015 … Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed John J. Shirley executive chef for The Heldrich, a Benchmark Hotel located in New Brunswick, New Jersey. Stacy Martin, Benchmark's general manager for The Heldrich, made the announcement. "It is with great pleasure that I welcome Chef Shirley to Benchmark Hospitality and to our hotel," said Ms. Martin. "Not only is he immensely talented, credentialed and on trend in the culinary world, but he knows and understands our market exceedingly well." John Shirley was previously exec...
2016 Checklist to Maximize Revenues from Multi-Channel Campaigns
the Author and HeBS Digital | November 5, 2015
By Margaret Mastrogiacomo It's no secret that multi-channel campaigns are a great way to boost revenue during low seasons, target top customer segments, and fulfill ad hoc business needs. But is your hotel brand's multi-channel campaign plan following industry best practices to achieve the highest return on investment? A successful multi-channel campaign reaches potential guests at every touchpoint of the travel planning process with one cohesive message across channels, capitalizing on key customer micro-moments across devices. People progress through many different touchpoints while planning travel, often in no particular order. For ...
Above All Development and Hotel Equities Open New Home2 Suites by Hilton St. Louis
Hotel Equities | November 4, 2015
Atlanta, GA–November 4, 2015 – Atlanta-based Hotel Equities recently held a Grand Opening and Ribbon Cutting for the new 106-room Home2 Suites by Hilton hotel in St. Louis/Forest Park, Missouri. Hotel Equities serves as the management company for the hotel with Amanda Michael as General Manager and Carron Bean as Director of Sales. It is the first Home2 Suites by Hilton in Missouri. The Above All Development group of St. Louis, Missouri developed the property at 920 South Taylor Avenue, in the Forest Park Southeast neighborhood. Principals of the Above All Development group include Stan McCurdy, Bryan Aston, Jeff McCurdy and...
Benchmark Hospitality Int’l Names Chad R. Olson General Manager for Costa d’Este Beach Resort & Spa
November 4, 2015
The Woodlands (Houston), Texas, November 2015 … Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Chad R. Olson general manager for Costa d'Este Beach Resort & Spa, a Personal Luxury property located in Vero Beach, Florida. Rikki Boparai, managing director of Benchmark's Personal Luxury Resorts & Hotels collection of Florida, made the announcement. "I am delighted to welcome Chad to Benchmark Hospitality and to our ocean-side resort," said Mr. Boparai. "He brings vast experience in running luxury properties within top destinations to his new position. We look forward ...
Hotel Financing In Four Practices
Larry Mogelonsky | November 4, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) There are many ways to assess and categorize the strengths and weaknesses of a hospitality business. Allow me to present a slightly different and holistic way of organizing how you approach the daunting task of where to allocate funds for the next cycle. For one, we tend to drill down to the minutia of a venture. I am confident that any GM knows the intimate details of the variable cost of each amenity, the labor costs at the front desk or even the number of yards of drapery fabric required per room for an upcoming renovation. After all, it's our business to know such detailed metrics, and ...
Colorado’s Westin Westminster Completes $2 Million Guest Room Renovation
| November 3, 2015
WESTMINSTER, Colo. (Nov. 3, 2015) – Colorado's Westin Westminster is pleased to announce that it has completed more than $2 million in updgrades to its 370 guest rooms and seven spacious suites. Designed by Denver's DLR Group, The new Westin Westminster guest room décor features contemporary furniture with sleek lines brightly accented by shades of blue. The hotel rooms – many with breathtaking Rocky Mountain views - also feature updated soft goods, including luxurious new furniture groupings, work spaces and technology advancements. The Westin Westminster worked with Denver art curators NINE dot ARTS to place more than 350 vibrant...
How TripAdvisor Took Over the Travel Information Market – a WTM Report
World Travel market | November 3, 2015
The combination of the best, freshest and most relevant travel information, coupled with the ability to book in real-time, is really rather attractive when researching travel plans. Being able to stay on one site and do all of that is better. Step forward TripAdvisor, on a mission to complement its vast user-generated content (UGC) by buying the best of travel start-ups. It has taken 15 years to build up its UGC reviews – not only hotels, but restaurants, attractions, bars, tours and all other aspects of travel. Some 280m people now use the site to research travel. As Google owns travel search, now TripAdvisor harnesses UGC, socia...
Hard Rock International and Bolton Atlanta to Develop 220-room Hard Rock Hotel Atlanta, Opening 2018
Hard Rock International | November 3, 2015
Orlando, Fla. – Nov. 3, 2015 – Hard Rock International – with hotel locations from Ibiza to Macau and Cancun to Chicago – announces plans to open Hard Rock Hotel Atlanta in spring 2018, bringing the legendary Hard Rock vibe to the popular Southeastern destination. Developed along with Bolton Atlanta LP, the 220-room Hard Rock International managed hotel will be located next to the upcoming Mercedes-Benz Stadium – future home of the Atlanta Falcons. "Atlanta has become a preferred destination among travelers and the city's widespread appeal makes it an ideal destination for Hard Rock's global fan base," said...
HeBS Digital “Pay-As-You Go” Model Helps Hoteliers Accommodate Website Design in their 2016 Budgets
HeBS Digital | November 3, 2015
Summary: The industry's leading digital technology, full-service hotel marketing and website design firm announces a "Pay-as-you-go" model (Monthly Payment Plan) to help hoteliers fit website design into their 2016 marketing budget. HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm is now offering a "Pay-as-you-go"payment model (Monthly Payment Plan) for website design packages to help hoteliers accommodate a much-needed website design in their 2016 digital marketing budgets. HeBS Digital understands that when it comes time to prepare the 2016 budget, many...
RoamingAround is Ramping Up for 2016 with New Corporate Structure and Staff Promotions
RoamingAround | November 3, 2015
Hospitality's mobile technology expert establishes two divisions to respectively focus on cellular networks and Location-Based Marketing; Sarah Smith and Michael Gambino promoted to drive the company forward Boston, Mass. — Nov. 3, 2015 —RoamingAround has been monitoring mobile technology trends over the past several years to gauge impact, and found that mobile engagement has been proven to generate loyalty for their clients in the hospitality industry – and ultimately lead to increased profitability, market share, and differentiation. As such, RoamingAround Founder and Chief Executive Officer Michael Garvin recen...
Best Western International Opens Five Hotels in October 2015
Best Western International, Inc. | November 3, 2015
Totaling 517 rooms across two U.S. states, Puerto Rico and Canada PHOENIX (November 3, 2015) Property name: BW Premier Collection Resort at The Mountain Property location: Welches, OR # of rooms: 157 Conversion Property name: BW Moosomin Hotel Property location: Moosomin, SK # of rooms: 79 New build Property name: BW Premier Collection Copamarina Beach Resort & Spa Property location: Guanica, Puerto Rico # of rooms: 106 Conversion Property name: BW PREMIER University Inn Property location: Hattiesburg, MS # of rooms: 75 New Build Property name: BW PLUS Fort Saskatchewan Inn & Suites Property location: Fort Saskatchewan, AB # of...
Report from NY Hotel Assoc.: Airbnb’s $2 Billion Negative Impact on Lodging Industry and NYC Economy
the Hotel Association of New York City | November 2, 2015
NEW YORK, November 2, 2015 -- Airbnb's operations had a negative impact of $2.1 billion on the lodging industry and the broader economy of New York City over the course of the last year, according to a report released today by the Hotel Association of New York City, an industry trade group that represents more than 270 of the city's hotels. The report titled "Airbnb and Impacts on the New York City Lodging Market and Economy" presents a wide range of New York City lodging industry impacts that exist due to the existence of the Airbnb lodging alternatives present in the market. It examined the direct impact of lost lodg...
Q3 2015 Financial Reports Round Up: Choice & Sunstone
November 2, 2015
Choice Hotels International Reports a 10% Increase in Third Quarter EBITDA from Franchising Activities New Executed Domestic Franchise Agreements Increase 14% Company Repurchases 1 Million Shares of Stock During Third Quarter Highlights: Revenues for the three months ended September 30, 2015 totaled $241.5 million, an increase of 12 percent from the same period of 2014. Earnings before interest, taxes, depreciation and amortization ("EBITDA") from franchising activities for the three months ended September 30, 2015, totaled $81.1 million, an increase of 10 percent from the same period of 2014. Franchising margins for ...
Four Benchmark Properties Achieve Condé Nast Traveler’s “2015 Readers’ Choice Awards” List
Personal Luxury Resorts & Hotels | November 2, 2015
The Woodlands (Houston), Texas, October 2015 … Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has announced that three of its Personal Luxury Resorts & Hotels® properties and one of its Benchmark Resorts & Hotels® properties have achieved the prestigious Condé Nast Traveler Readers' Choice Awards list for 2015. A coveted consumer travel award for hotels and resorts globally, the Readers' Choice Awards are presented annually in the November issue of Condé Nast Traveler magazine and online. The Personal Luxury properties on the list for 2015 include Costa...
Developed by NewcrestImage, the 121-key Homewood Suites Houston/Katy Mills Mall Opens in Texas
wood Suites by Hilton | November 2, 2015
The hotel is under the leadership of General Manager Jennifer LaRue HOUSTON and MCLEAN, Va. - November 2, 2015 - Homewood Suites by Hilton, Hilton Worldwide's (NYSE: HLT) international brand of upscale, all-suite, extended-stay hotels, announced today its newest property, Homewood Suites by Hilton Houston/Katy Mills Mall. "When traveling for work, business travelers seek a close proximity to their meeting location, comfortable accommodations and amenities that make life easy and keep them productive; all areas our hotel will deliver on for those visiting Houston's energy corridor," said Jennifer LaRue, general manager....
2016 Checklist to Maximize Revenues from Content Marketing + SEO
the Authors and HeBS Digital | November 2, 2015
By Asher Fusco & Megan Harr Change is the only certainty in the world of search engine optimization. To succeed in the ever-evolving SEO landscape, hoteliers should adopt a proactive approach to content creation, marketing and optimization. SEO continues to play a critical role in hotel digital marketing success, with at least 30% to 35% of hotel website revenue generated as a direct result of organic search engine referrals to the hotel website. Every year, Google's algorithm changes more than 500 times. This past year was no different, with Google throwing a major curveball to mobile sites with the Mobile-Friendly Algorithm Update...
Complete Hotel Solution Introduced by Hotel Tech Management
Hotel Tech Management | November 2, 2015
Combined service of Property Management, Reservation Distribution and Secure Payment eases hotel operations Sturgeon Bay, WI; Hendersonville, TN— November 2, 2015 — Hotel Tech Management announces today a complete hotel solution to simplify operations and improve performance of small to medium hotels. The solution was created to provide smaller independent hotels with the "one-stop shop" product they have been demanding. Hotel Tech Management combines a Property Management System, Central Reservations Services and Payment Processing all in a single offering. The Hotel Tech Management solution enhances a property's ability to...
Flavors That Cure All – A Fresh Take on Ancient Artistry
Benchmark Hospitality International | October 29, 2015
Benchmark Hospitality's Chefs Bring Contemporary Flair to the Ancient Art of Food Preservation at New York's Legendary James Beard House New York, October 2015 … Preserving the past with the tastes of the future, five top chefs and a noted sommelier from Benchmark Hospitality International, a leading US-based hospitality management company, bring a modern interpretation of the age-old art of food preservation to the iconic James Beard House in New York City. The dinner's theme, Flavors That Cure All – A Fresh Take on Ancient Artistry spans fresh, local ingredients from across the United States, prepared using classic food p...
Carlson Rezidor Partners with B&N Group for the Radisson Blu Olympiysky Hotel, Moscow
Carlson Rezidor Hotel Group | October 29, 2015
Brussels/Moscow - October 29, 2015 - Carlson Rezidor, one of the most dynamic hotel groups worldwide, announces the Radisson Blu Olympiysky Hotel, Moscow. The upper-upscale property featuring 379 rooms will welcome the first guests in Q1 2017. The hotel is owned by B&N Group. It is Carlson Rezidor's 8th hotel in Moscow – the company now operates and develops more than 2,000 rooms in the capital city. "We are delighted to add a further flagship to our portfolio in Moscow and to strengthen our position as the leading international hotel operator in Russia/CIS & Baltics. We remain committed to this emerging market and will ex...
Aimbridge Hospitality to Manage 742-Room Doubletree by Hilton at the Entrance to Universal Orlando
Aimbridge Hospitality | October 29, 2015
Dallas, Texas (October 29, 2015) — Aimbridge Hospitality has been awarded the management contract for the DoubleTree by Hilton at the Entrance to Universal Orlando in Orlando, Florida. The hotel is strategically located directly across from the entrance to Universal Studios, and provides convenient access to Disneyworld, The Orlando Convention Center, The Mall at Millenia, and Seaworld. The DoubleTree has one of the largest convention and event venues in the Orlando market offering more than 60,000 square feet of versatile space. The hotel features two distinct towers with 742 spacious guestrooms and suites that range from 360 to ...
Palladium Aligns with Hard Rock for Second European Property, Hard Rock Hotel Tenerife in Spain
Hard Rock International | October 28, 2015
October 28, 2015 - Following the successful launch of Europe's first Hard Rock Hotel in Ibiza in May 2014, Palladium Hotel Group has again aligned with Hard Rock International, owner of one of the world's most recognised and iconic brands, to create a second European property on the Spanish island of Tenerife. Opening in autumn 2016, the new beachfront resort is a total renovation of the Spanish hotel group's Fiesta Hotel Playa Paraíso complex and sits on the Canary Island's sunny southern coast near Adeje. The hotel will offer family-friendly and adult-only experiences through its five-star facilities and services, while reflect...
Midas Hospitality, LLC to Build and Manage SpringHill Suites by Marriott in Lenexa, KS
Midas Hospitality, LLC | October 28, 2015
SAINT LOUIS, MO, October 28, 2015 – An investment group led by Midas Hospitality, LLC announces the development of a new 124-room SpringHill Suites by Marriott in Lenexa, KS. The St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC will manage the asset. Located in Johnson County at 17190 W 87th Street Parkway, Lenexa, KS 66219, the SpringHill Suites by Marriott – Lenexa, KS is 24-miles SW of downtown Kansas City, MO, ideally located at exit 3 off of the I-435 corridor. The $20 million, 5-story project will include 124 all-suite rooms with fully equipped kitchens, 1,300 sq. ft. of meeting space, Lobby ...
