Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
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Operations
Midas Hospitality, LLC Acquires the Hampton Inn in Gonzales, LA
Midas Hospitality, LLC | October 28, 2015
SAINT LOUIS, MO, October 28, 2015 – An investment group led by Midas Hospitality, LLC has acquired the 80-room Hampton Inn – Gonzales, LA. St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC will manage the asset. Opening in 2009, the Hampton Inn is located at 2634 Outfitters Dr, Gonzales, LA, just off Interstate-10 on highway 30 and just 24 miles from Baton Rouge, LA. The asset boast 80 guest rooms and suites, fitness center, free breakfast and a heated indoor salt water swimming pool. Robert Willard, President & Principal, Midas Hospitality, LLC states, "We are excited about the growth of Midas ...
Branded Books To Leave Lasting Memories With Guests
Larry Mogelonsky | October 28, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) I have written and am well aware of the numerous ways that properties focus their attention on building their sense of arrival – that is, the initial impression a hotel makes on a guest. These might include beautiful flower arrangements, warm smiles and effusively welcoming staff members. The expression I use to denote why we hoteliers should focus on delivering an excellent sense of arrival is this: first impressions are first assurances. When a guest arrives at an establishment, having all operations in order comforts this visitor and sets a precedent for the remainder of the trip. ...
Maestro PMS Brings Mobile Operation Apps to HX and TribalNet
Maestro PMS | October 28, 2015
Leading Indie Systems Supplier Delivers Fast Installation Services, Professional Diamond Plus Support, 30+ Years of Hotel Technology Experience Markham, ON – October 28, 2015 – Mobile technology is the hottest hotel industry trend in 2015. Maestro PMS is leading the mobile wave for independent operators. The industry leader will exhibit its mobile leadership at HX, the New York Hotel Show Nov. 8-10; and at TribalNet, the top Indian Gaming technology event Nov. 2-5. Maestro PMS provides a feature rich, world-class suite of 20+ Property Management Solution modules supported by award-wining Diamond Plus Service and more than 30...
sbe Launches Development for Hyde Hotel & Residences in Coachella Valley, California
sbe | October 27, 2015
sbe Collaborates with Global House Buyer and Dakota Development on the 350 Key, 200 Residence Condo-Hotel Property LOS ANGELES, Oct. 27, 2015 -- sbe, the Los Angeles-based leading lifestyle hospitality company that develops, manages and operates award-wining hospitality venues, announced today the launch of Hyde Hotel & Residences in Coachella Valley, CA. The destination lifestyle resort will be developed by sbe's award winning development subsidiary Dakota Development Company, LLC in partnership with Beijing based global real estate placement company Global House Buyer. Debuting in early 2017, Hyde Hotel & Residences Coache...
From Millennials to GI/Silent – All Generations Use Airbnb and VRBO
October 27, 2015
McLean, VA, October 27, 2015 – Ten percent of all overnight leisure travelers have booked a short term rental in the past 12 months according to a national study by D.K. Shifflet and Associates. Although Millennials took the lead, travelers of all generations booked these types of accommodations and most are considering or planning to book a similar property within the next 12 months. The most popular type of property was an entire residence where the owner was not present (67%), while 15% chose a room in an owner occupied property. "Price is the overwhelming driver for selecting a short term rental," notes Cheryl Schutz, Vice Pre...
HeBStrategy: Q4 2015 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available
HeBS Digital | October 27, 2015
Now available for download, the HeBStrategy Q4 2015 Edition offers the latest hospitality technology and digital marketing news. The Whitepaper, full of campaign ideas and case studies, is a valuable resource for hoteliers looking to maximize direct online revenues in Q4 and 2016. How will you increase your property's website revenues in Q4? Roll up your sleeves, pour a cup of coffee, and dig right in. Included in the HeBStrategy Q4 2015 Edition: • The Smart Hotelier's Guide to Digital Marketing Article & Webinar Recap: The article and supporting webinar gives hoteliers the insights and tools necessary to help structure 2016 bu...
Best Western Opens Three New Hotels in Saudi Arabia: Two in Capital of Riyadh, One on Dammam Coast
Best Western Hotels & Resorts | October 26, 2015
PHOENIX, October 26, 2015 - Best Western Hotels & Resorts(BW) announced the opening of three new hotels in Saudi Arabia including two in the capital of Riyadh. With an active 2016 pipeline, BW anticipates expanding its footprint to 20 hotels in the Middle East by the end of 2016 including its second property in Kuwait City and a Premier branded hotel in Qatar. "With the addition of these new hotels to our Middle East portfolio, business and leisure travelers have a greater variety of contemporary, stylish and comfortable Best Western branded hotels to choose from. Opening two hotels in Riyadh, the dynamic capital city of Saudi Arabi...
Room Service or Is It Food Delivery?
Kirby D. Payne | October 26, 2015
By Kirby D. Payne, Oct 26, 2015 Room service should be more than just food delivery. This article has reminders for full service hotels and ideas for limited service hotels. I admit I am addicted to certain cartoons, including some serial ones. As a result, I regularly turn to the cartoon pages of the daily paper. I could not help but get an extra chuckle when I saw "The Family Circus" by Bill Keane on October 24, 1997. I wish we could reprint it here but they wanted $150 for that, which is reasonable, but would not let us use it on the internet version of this column which is unreasonable as it would have been a nice promo for the...
Town & Country Resort & Convention Center Names Trese Moser General Manager of Its Convention Center
Town and Country Resort & Convention Center, A Destination Hotel | October 23, 2015
SAN DIEGO – Trese Moser, CMP, has been named general manager of the convention center at San Diego's landmark Town and Country Resort & Convention Center, A Destination Hotel, which is poised to embark on an extensive $80 million renovation. In her new role, Moser is responsible for overseeing the financial management, general operations and client development of the resort's more than 200,000-square-foot meeting space and convention center – the largest private convention center on the west coast – and will focus on achieving service and financial return goals for all conference and meeting facilities. Leading a s...
Aimbridge Hospitality Assumes Management of Embassy Suites Chicago Lombard/Oak Brook
Aimbridge Hospitality | October 22, 2015
Dallas, Texas (October 22, 2015) — Aimbridge Hospitality announces it has been selected as manager for the Embassy Suites by Hilton Chicago Lombard/Oak Brook, located in Lombard, Illinois. The hotel was acquired by Chelsea Hospitality Partners from Felcor Lodging Trust. Chelsea intends to spend more than $9 million to upgrade and reposition this asset, which is located in one of Chicago's most vibrant suburban markets. The all-suite atrium hotel features 262 two-room guestrooms and more than 14,000 square feet of meeting space. Additionally, the hotel offers a fitness center, indoor pool with outdoor sundeck, whirlpool, a business...
Hilton Worldwide Unveils Upgrades To Corporate Responsibility Reporting Across Its Global Portfolio
Hilton Worldwide | October 22, 2015
LightStay Gives Hotels Visibility into Environmental and Social Performance to Drive Greater Impact MCLEAN, Va. – October 22, 2015 –Hilton Worldwide (NYSE: HLT) today announced an upgrade to LightStay, its state-of-the-art, in-house corporate responsibility measurement platform across the company's more than 4,440 properties globally. With new features and enhancements, this next generation of LightStay now serves as the comprehensive, one-solution platform for all environmental, operational and social impact reporting for Hilton's global portfolio of hotels. The year-long upgrade was based on in-depth analysis of hotel data...
Wyndham Hotel Group Signs Agreements for Seven New Properties in South East Asia
Wyndham Hotel Group | October 22, 2015
SINGAPORE (21 October 2015) - Wyndham Hotel Group's aggressive growth in South East Asia is showing no signs of slowing down, as the world's largest hotel company today announced the signing of seven new franchise agreements during ITB Asia in Singapore. The properties will be located across tourist hot spots in Thailand, Malaysia and Vietnam under the hospitality giant's Ramada®, Days Inn® and Wyndham Hotels and Resorts® brands. The news follows the signings of 26 managed and franchised properties for Wyndham Hotel Group so far this year in South East Asia. The announcement also coincides with the launch of the company's ne...
sbe & The ONE Group Agree to Mutually Terminate Sale Agreement for Aquisition of Katsuya and Cleo
The ONE Group | October 22, 2015
NEW YORK--October 22, 2015--SBEEG Holdings, LLC ("SBE") and The ONE Group Hospitality, Inc. ("The ONE Group") (Nasdaq:STKS) have decided that it is in their mutual interests to terminate the agreements relating to the acquisition of sbe's Katsuya and Cleo brands. sbe looks forward to continuing to build momentum for Katsuya and Cleo by working closely with Chef Katsuya Uechi and Chef Danny Elmaleh. sbe's plans call for the opening of eleven Katsuya locations in addition to the eight operating today and the opening of three new Cleo locations in addition to those operating in Hollywood, Las Vegas and South Beach. The ONE Group will conti...
The Death of the Neck Tie
Larry Mogelonsky | October 21, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Is it just me or is the neck tie going out of style at the hotel workplace? Thinking more broadly, what is future for staff uniforms and how will any such changes affect guests' perceptions or expectations? There's much to consider in uniform design and what it means for a brand, so for now let's focus on that one central piece of chest apparel: the neck tie. Keep in mind that as a baby boomer who has spent most of his days living in and around the Eastern Seaboard of North America, I have perhaps a highly traditional opinion on hospitality neckwear. It used to be that anyone in hotel manag...
The 122-room Hyatt Place Park City is Set to Open Late 2015
Hyatt Place | October 20, 2015
PARK CITY, Utah, Oct. 20, 2015 - Just in time for ski season, Hyatt Place Park City is set to open late 2015. The 122-room hotel will bring the Hyatt Place brand's intuitive design, casual atmosphere, and practical amenities, such as free Wi-Fi and 24-hour food offerings, to the Park City area. "At Hyatt Place hotels, we make it our mission to listen to our guests, and not only provide the fundamentals, such as spacious guestrooms and free Wi-Fi, but also to take it to the next level by consistently offering an outstanding guest experience," said General Manager Robert Hughes. "Park City is filled with natural beauty,...
Songy HighRoads and Aimbridge Hospitality Open Newly-Built Hyatt Regency Houston Galleria
Hyatt Regency Houston Galleria | October 20, 2015
CHICAGO--October 20, 2015--Hyatt Hotels Corporation (NYSE: H) and Songy HighRoads today announced the opening of Hyatt Regency Houston Galleria in Houston, Texas. The hotel, managed by Aimbridge Hospitality, marks the ninth Hyatt-branded hotel to open in the Houston area. Its convenient location next to Texas' largest shopping center, The Galleria®, and choice of in-hotel amenities that put guests in the driver seat – from grab-and-go or sit-down dining options to meeting spaces for groups of all sizes – make Hyatt Regency Houston Galleria a one-stop experience. The hotel is part of the 7.6-acre, mixed-use Galleria Plaza...
The Copamarina Beach Resort & Spa in Puerto Rico Joins Best Western’s BW Premier Collection
BW Premier Collection | October 20, 2015
PHOENIX (October 20, 2015, 2015) Best Western Hotels & Resorts announces the first North American hotel to join the BW Premier Collection®—The Copamarina Beach Resort & Spa in Puerto Rico. The BW Premier Collection, Best Western's soft brand, consists of carefully selected high-quality hotels in primary and destination markets. "We are delighted with the addition of the AAA 3 Diamond Copamarina Beach Resort & Spa to the growing number of properties under the BW Premier Collection brand. The BW Premier Collection is beneficial for our guests and independent hoteliers. Best Western guests have more choices for city c...
Hospitality Management Corporation Appoints George Garzzoria Regional Director of Sales & Marketing
Hospitality Management Corporation (HMC) | October 20, 2015
Executive Sales Professional with 20+ Years Industry Experience to Join Dallas Team Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is delighted to announce the addition of George Garzzoria to HMC's corporate team. Garzzoria will report to HMC's VP of Sales and Marketing and be responsible for all top line revenue for a select group of HMC managed hotels, as well as oversee all sales and marketing efforts. He will also focus on increasing guest satisfaction, provide sales training, develop revenue opportunities and manage local initiatives to increase customer and brand awareness. The compa...
AccorHotels Pursues Transformation of HotelInvest with €281M Portfolio Purchase of 43 Hotels
AccorHotels | October 19, 2015
Paris, France - October 19, 2015 - AccorHotels announces the purchase of a portfolio of 43 hotels (4,237 rooms) from Foncière des Régions, for a total of €281 million. Located in France, the hotels have been operated under variable leases by AccorHotels since 2005 and 2007, under the ibis budget, ibis, Novotel, Mercure, Pullman and Sofitel brands. The deal is scheduled to be finalized in the first half of 2016 and is subject to the usual conditions for this type of transaction. The agreement includes a substitution clause for the buyer, enabling HotelInvest to immediately integrate these hotels into its dynamic asset ...
First Equity Group Selects Aimbridge Hospitality to Manage 468-key Hyatt Regency Schaumburg Chicago
Aimbridge Hospitality | October 19, 2015
Dallas, Texas (October 19, 2015) - Aimbridge Hospitality has been awarded the management contract for the Hyatt Regency Schaumburg Chicago hotel located in the Village of Schaumburg, a northwestern suburb of Chicago. This management acquisition marks a first time partnership between Aimbridge Hospitality and property owner, First Equity Group. Having undergone extensive renovations in 2009, the hotel is slated for an additional $10 million in improvements. The five-story, 468-key, full-service Hyatt Regency Schaumburg Chicago features the farm-to-table Fresh 1800 Restaurant and Bar, Starbucks Coffee Bar, Hyatt Lounge for Hyatt Gold Pass...
Carlson Rezidor Rolls Out Radisson Red as Part of Multi-Property Deal with Saphir Group in Indonesia
Carlson Rezidor Hotel Group | October 15, 2015
From left, Jeani Kantono, Director, Saphir Group, Pak Djoni Kantono, Chairman, Saphir Group, David P. Berg, Chief Executive Officer, Carlson Hospitality Group and James Kantono, Director, Saphir Group. HONG KONG (OCTOBER 15, 2015) - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced the signing of a multiple-property deal with Saphir Group for Radisson RED Jakarta CBD, Radisson RED Bali Legian Camakila, Radisson Bali Legian Camakila and Radisson Bali Tanjung Benoa. With this deal, Carlson Rezidor will introduce Radisson RED to Indonesia, grow the Radisson brand and almost double its ho...
Aloft Brand to Debut in Texas with Aloft Allen Opening in March 2018
Aloft Hotels | October 15, 2015
STAMFORD, Conn.--October 15, 2015-- Starwood Hotels & Resorts Worldwide, Inc.® (NYSE:HOT) today announced that Starwood's innovative Aloft brand will soon make its debut in Allen, Texas. Located within the Watters Creek at Montgomery Farm mixed-used development, Aloft Allen is set to open in March 2018. Owned by Watters Creek Hospitality, LLC, and managed by Aimbridge Hospitality, the newly constructed Aloft hotel will feature 136 spacious, loft-like rooms, tech-forward innovation and an energetic atmosphere. "We look forward to adding Allen to the Aloft brand's rapidly growing list of destinations in Texas," said Brian McGuinne...
Uncovering the Millennial Mindset: Choice Hotels Reveals New Travel Study
Choice Hotels | October 15, 2015
Top 10 surprising travel habits from the largest and most elusive demographic ROCKVILLE, Md., Oct. 15, 2015 -- The millennial generation has arrived, and hotels are grabbing for their loyalty. Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, reveals the top ten unexpected travel habits of millennial adventurers in their latest study. "Millennials haven't established allegiance with specific hotels yet, and there is such an amazing opportunity for companies to capture and build their brand loyalty," said Patrick Pacious, executive vice president, and COO at Choice Hotels. "...
Hotelier’s Action Plan to Win Back Market Share from the OTAs
the Authors and HeBS Digital | October 15, 2015
By Max Starkov and Sara O'Brien Background: Despite a booming hospitality economy and record occupancy rates, ADRs and RevPARs, OTA market share is creeping up to frightening rates. It has been on a steady incline for some time; so much so that inflated OTA market share is starting to feel like the new norm. The recession had far-reaching effects on the hospitality industry and today the OTAs continue to gain market share at an uncomfortable pace. Let's take a look back to illustrate what we are referencing: Pre-recession, back in 2007, 85% of all online bookings came via brand.com (i.e. direct) vs. 15% through the OTA channel (85:15 ...
