Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
World Luxury Spa Awards Names Spa at Costa d’Este Beach Resort & Spa
July 16, 2015
"Best Luxury Resort Spa in the Americas" Vero Beach, Florida, July 2015 ... The prestigious World Luxury Spa Awards has named the Spa at Costa d'Este the best luxury spa in The Americas. The luxury retreat is part of Gloria Estefan's acclaimed Costa d'Este Beach Resort & Spa, a Personal Luxury Resort on Florida's Treasure Coast. It was recognized for its superb facilities and service excellence. The honor is one of several awards bestowed by the World Luxury Hotel & Spa Awards to hotels and spas in destinations worldwide, recognizing the hospitality and wellness professionals who provide exceptional hotel and spa services. Votes...
Deer Run Meeting Center Opens At Florida’s Exclusive Gilchrist Club
July 15, 2015
A Benchmark Resort The Woodlands (Houston), Texas, July 2015 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, announces that The Gilchrist Club has opened the Deer Run Meeting Center. A Benchmark Resort located in Northern Central Florida near Trenton, the Club is the largest private hunt club in the state and its lush unspoiled woodlands are home to native quail, deer, turkeys, hogs and other wildlife. Four natural lakes team with bluegills and largemouth bass. The Gilchrist Club's new Deer Run Meeting Center is a purpose-built facility, which can accommodate up to 40 guests for conference...
A Caffeinated Reassessment
Larry Mogelonsky | July 15, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) My morning coffee is a perpetual delight in my life, a momentary respite that I do not take lightly. I bet many of you are in the same boat! All subtle addictions aside, coffee is an essential part of many people's lives and as such, it merits your attention – both at home and at work. In this case, let's assume your place of work is a hotel or related to a hospitality setting in some manner or another. But that doesn't mean that the home coffee experience is not applicable; quite the opposite in fact. We want our guests to 'feel at home', and any actions we can take to better emulate a p...
Maestro PMS Gives Tribal Gaming Operators Powerful Solutions to Know Their Guests
Maestro Property Management Solution | July 15, 2015
Maestro PMS Guest Experience Measurement and Analytics BI Strengthen Operations with Personalized Services and Effective Marketing July 15, 2015 – Toronto - Maestro PMS™, the leading solutions provider for independent hotel operators, continues to expand services with Tribal Gaming and hotel operators in the US and Canada. Maestro's solutions enable Tribal Gaming operators to understand their guests by measuring and recording their property experience and making the data available for effective, focused marketing and guest service programs that increase loyalty. Click here to learn more about Maestro's solutions for profitability an...
Best Western International Opens Eight Hotels in June 2015
Best Western International, Inc. | July 14, 2015
Totaling 599 rooms across six U.S. states and Ontario, Canada PHOENIX (July 15, 2015) Property name: BEST WESTERN PLUS North Savannah Property location: Port Wentworth, GA # of rooms: 83 Conversion Property name: BEST WESTERN PLUS Blaine at the National Sports Center Property location: Blaine, MN # of rooms: 98 suites Conversion Property name: BEST WESTERN Ft. Lauderdale I-95 Inn Property location: Ft. Lauderdale, FL # of rooms: 85 Conversion Property name: BEST WESTERN PLUS Bowmanville Property location: Bowmanville, ON # of rooms: 52 Conversion Property name: BEST WESTERN Mulberry Inn Property location: Mulberry, FL # of rooms: 63 C...
AccorHotels Appoints Christophe Alaux to CEO HotelServices of NCAC Region
AccorHotels | July 14, 2015
Miami, July 14, 2015 - Global hospitality leader, AccorHotels, has announced the appointment of Christophe Alaux to CEO HotelServices of North America, Central America and the Caribbean (NCAC), effective immediately. In this position, he will replace Roland de Bonadona who was CEO for the Americas (including North, South, and Central America and the Caribbean), and has decided to hand over the reins after 42 years with the company. Alaux will represent the region on the Executive Committee and will be dedicated to the overall success of the NCAC region across all disciplines, while offering new perspectives to further expand upon existi...
Carlson Rezidor Grows Its Presence in South India with the Signing of Radisson Resort Hosur
Carlson Rezidor Hotel Group | July 9, 2015
NEW DELHI, INDIA (JULY 9, 2015) – Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced the signing of Radisson Resort Hosur, in Tamil Nadu, expected to open in 2018. This signing strengthens the group's expansion in South India and reinforces Carlson Rezidor's position as the largest international hotel operator in India. Carlson Rezidor currently has 117 hotels in operation and under development in India. Its footprint spans 45 cities, including 14 state capitals, and is on track to meet its target of increasing its India portfolio to 170 hotels in operation and under development by 2...
Sofitel Washington D.C. Lafayette Square Completes Renovation
Sofitel, World Class Hotels & French Elegance | July 9, 2015
WASHINGTON DC, July 9, 2015 - The four-star luxury Sofitel Washington D.C. Lafayette Square, part of the AccorHotels hospitality group, is excited to announce the completion of a magnifique renovation of its 237 guests rooms and meeting spaces led by the design team of CBT Boston, MA. The renovation celebrates the ties between Washington, D.C. and Paris through design, color, fashion and history. "We are excited to reveal the renovation which showcases our history of design and fashion and the connection between Paris and Washington, D.C. and share the love of these two cities with our guests," said Mathieu Rivière, General Manager of ...
Germany’s Gewandhaus Dresden, Following an Extensive Refurbishment Joins Autograph Collection
Autograph Collection Hotels | July 8, 2015
July 8, 2015 - Autograph Collection Hotels, Marriott International's exclusive portfolio of hotels recognised for celebrating individuality, has announced that luxurious boutique property Gewandhaus Dresden has joined the collection and is the second Autograph Hotel in Germany alongside Hotel am Steinplatz, Berlin. Having reopened in April 2015 following an extensive refurbishment, Gewandhaus Dresden – located close to Dresden's celebrated Frauenkirche - has been transformed under the direction of well-known Düsseldorf architectural firm, STUDIO architects. Located in the heart of the baroque city center of Dresden, the hotel buildin...
HRI Lodging Assumes Management of Sheraton Houston Brookhollow in Texas
HRI Lodging | July 8, 2015
Hotel is Centrally Located near Houston Galleria, George R. Brown Convention Center and Texas Medical Center HOUSTON, July 8, 2015 – HRI Lodging announced today that they have been selected to manage the Sheraton Houston Brookhollow hotel in Houston, Texas. The hotel is located in the North West section of Houston, conveniently located minutes from the Galleria and downtown. Offering 382 guest rooms, including 82 Club Level rooms and 14 suites, the property showcases the latest Sheraton innovations including the signature Sheraton Sweet Sleeper® Bed. Guests can get energized in the fully-equipped Sheraton Fitness center or lounge by ...
White Lodging Names Eight New General Managers in Q2 2015
White Lodging Services Corporation | July 8, 2015
MERRILLVILLE, Ind., July 8, 2015 -- White Lodging is pleased to announce the following individuals have been named general managers last quarter across the company. Claire Wroblewski has been promoted to general manager of the SpringHill Suites Schaumburg in Illinois. Wroblewski was the assistant general manager at the SpringHill Suites Schaumburg from 2012-2013 before becoming the general manager at her most recent property, the Residence Inn Chicago Southeast. Wroblewski also brings experience as an operations manager at the Holiday Inn Express Midway, cluster event coordinator and interim cluster event manager at the Midway Hotel Cen...
Hilton Worldwide Partners with SKS Group to Open Third Perth DoubleTree by Hilton
DoubleTree by Hilton | July 8, 2015
PERTH, Western Australia and McLEAN, Va. - Hilton Worldwide (NYSE: HLT) announced at an on-site ground breaking ceremony a third DoubleTree by Hilton property to open in Perth. The 205-room DoubleTree by Hilton Perth - Northbridge is due for completion in early 2017 and will be the first DoubleTree by Hilton to open in Western Australia. Hilton Worldwide and SKS Group last year announced their partnership for two additional Western Australia hotels - DoubleTree by Hilton Perth - Waterfront and DoubleTree by Hilton Perth - Fremantle. "Hilton Worldwide has a longstanding history of operation in the Australasia region, and we welcome the o...
Wyndham Names Noah Brodsky Senior Vice President, Worldwide Loyalty and Engagement
Wyndham Hotel Group | July 8, 2015
PARSIPPANY, N.J. (July 8, 2015) – Wyndham Hotel Group today announced that Noah Brodsky has been named senior vice president, worldwide loyalty and engagement. In his new role, Brodsky will be responsible for leading all facets of customer loyalty and engagement across Wyndham Hotel Group and its more than 7,600 hotels, as well as aligning the loyalty and engagement strategy throughout Wyndham Worldwide. His key areas of oversight will include all loyalty and multi-brand marketing efforts, customer service operations and the company's newly formed global social media marketing group. Brodsky previously served as Wyndham Hotel Group's ...
Hotel Equities Promoted Kathy Taudte to Corporate Controller of the Firm
Hotel Equities | July 8, 2015
ATLANTA, GA (July 8, 2015) –Atlanta-based Hotel Equities (HE) www.hotelequities.com promoted accountant Kathy Taudte to the position of Corporate Controller of the firm. Her responsibilities include oversight of the accounting and financial functions for the firm, staff supervision and owner relations. She reports to Carlos Melgar, Vice President of Finance for Hotel Equities. "Kathy has a proven track record with us as a highly skilled and diligent accountant," said Carlos Melgar, Vice President of Finance for Hotel Equities. "Her knowledge and understanding of the hospitality industry's financial area and her dedicated work ethic ma...
What Women Want, With Ten Suggestions
Larry Mogelonsky | July 8, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) My dear bride of some 34 years travels with me for leisure, and sometimes business. To be expected, my work activities tend to be carried over into dinnertime conversations so this hybrid mode of travel makes sense. With her as critical input, we've come up with a short list of ideas that focus on women's hotel needs. Travel research indicates that the female head of household makes the bulk of leisure travel decisions – either directly or through "grocery list" male counterparts. So, while we're fussing over our operating costs to the barebones, we may be cutting corners that really cost...
Carlson Rezidor Hotel Group Opens Radisson Hotel Dallas North-Addison
July 6, 2015
MINNEAPOLIS (July 6, 2015) – Radisson®, one of the best-recognized hotel brands, today announced the opening of the Radisson Hotel Dallas North-Addison. Located at 4960 Arapaho Road, Addison TX, the hotel offers 101 guestrooms and meeting facilities. "This hotel is the perfect complement to our recently refreshed Radisson portfolio of hotels in the Americas." said Javier Rosenberg, chief operating officer, Carlson Rezidor Hotel Group, Americas. "Guests of the hotel can look forward to experiencing the Radisson 'Yes I Can!' philosophy delivering excellent service, comfort and style." On-site amenities at the hotel include a completely...
Wyndham Hotel Group Signs Three New Wyndham Hotels and Resorts Properties in China
Wyndham Hotel Group | July 6, 2015
SHANGHAI, China (July 6, 2015) – Building on the recent openings of the 232-room Wyndham Grand Shenzhen and the 390-room Wyndham Chongqing Yuelai, Wyndham Hotel Group today announced plans to expand its ever growing China portfolio with the signing of three new Wyndham Hotels and Resorts® properties. Located in some of China's most exotic resort destinations, the signings reinforce Wyndham Hotel Group's ongoing commitment to growing its upscale Wyndham Hotels and Resorts brand beyond tier-one cities in China and into diverse tier-two destinations, which have become key hubs for both business and leisure travel. They also come at a ti...
HeBStrategy: Q3 2015 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available
HeBS Digital | July 6, 2015
HeBS Digital's latest white paper recaps the biggest hospitality technology and digital marketing news of the past quarter, while looking forward to emerging trends. From HTML5 banners to the new frontier of email marketing to a look ahead to 2016 budgeting season, this edition of the HeBStrategy series covers an array of topics. New York, NY (July 6, 2015) – Now available for download, the HeBStrategy Q3 2015 Edition serves as a guide to hospitality digital marketing, providing a comprehensive overview of what happened in Q2 and what's about to happen in Q3 and beyond. With real-life use cases pulled directly from HeBS Digital's cli...
AccorHotels and AAA ACTIVOS LDA Sign Management Agreement to Open 50 Hotels in Africa by 2017
AccorHotels | July 6, 2015
Paris, July 6rd, 2015 - On the occasion of the French President's visit to Angola, AccorHotels, the world's leading hotel operator, sealed an exclusive partnership with the major Angolan company AAA ACTIVOS LDA, to open 50 hotels (more than 6,200 rooms) in Angola from luxury to economy between 2015 and 2017. "This historical and unheard of establishment of a hospitality group in Angola, which was made possible through our partnership with AAA ACTIVOS LDA, testifies to AccorHotels' ambition in Africa, where tourism is rapidly evolving" explains Sebastien Bazin, Chairman and CEO of AccorHotels. "Angola has 25 million inhabitants, 40% of w...
White Lodging Assumes Mgmt of Hilton Garden Inn Merrillville and Hilton Garden Inn Hoffman Estates
White Lodging Services Corporation | July 6, 2015
MERRILLVILLE, Ind., July 6, 2015 -- White Lodging is pleased to announce it has officially taken over management of the Hilton Garden Inn Merrillville in Indiana and the Hilton Garden Inn Hoffman Estates in Illinois. These hotels mark White Lodging's 18th and 19th Hilton Garden Inn properties in its portfolio. "We are extremely excited to have the Hilton Garden Inn Merrillville join the White Lodging family of hotels," said Regional Director of Operations Chris Majchrowicz. "The hotel and team do an outstanding job and will be a welcome addition to the Northwest Indiana team." Hilton Garden Inn Merrillville will be brought into the Whit...
Benchmark Hospitality International Names Kelly Gregg Director of Recruiting
Benchmark Hospitality International | July 1, 2015
The Woodlands (Houston), Texas, July 2015 ... Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Kelly Gregg director of recruiting. Karen Di Fulgo, Benchmark Hospitality's senior vice president human resources, made the announcement. Mr. Gregg will be located in Benchmark's Home Office near Houston. "It is a pleasure to formally welcome Kelly to Benchmark Hospitality," stated Ms. Di Fulgo. "In freelance work for our department he has proven invaluable to our team, and we are so pleased to have him join us on a permanent basis." In his new role, Kelly Gregg has responsibility for acquiri...
Marketing for the Working Boomer
Larry Mogelonsky | July 1, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) As a boomer still burning a candle at the office, I can tell you that advertisements targeting me with morbid imagery and 'preparing for the inevitable' catchphrases do not get my mojo going at all. Now that the millennials have officially surpassed the boomers in sheer numbers, it's become a trend to treat the latter group as a 'dying generation'. And from this has emerged the outlook that marketing slogans and campaigns attempting to appeal to boomers should focus on the motifs of retirement, aging and health. While these three themes are on the back of most boomers' minds, they are hardl...
sbe Appoints Two Key Leadership Positions for Upcoming SLS LUX at Baha Mar in Nassau
Baha Mar | June 26, 2015
NASSAU, THE BAHAMAS - SLS LUX Baha Mar is pleased to announce Xavier Moulin as General Manager and Julian Cable-Treadwell as Director of Sales & Marketing. The upcoming $3.5 billion Baha Mar resort and casino complex in Nassau is the first international venture for SLS LUX parent company, sbe, a global hospitality and entertainment company. Moulin's nineteen-year hotel management career has taken him to the French Riviera, Germany, Switzerland, Monaco, California and now The Bahamas. Moulin served as general manager for sbe's flagship property, the SLS Hotel Beverly Hills, for just under three years and drove the sbe-owned/Starwood-...
Inversiones Rueda Leon & Wyndham Open New Build Wyndham Garden Hotel in Barranquilla, Colombia
Wyndham Hotel Group | June 26, 2015
BARRANQUILLA, Colombia (June 26, 2015) – Wyndham Hotel Group today announced the opening of the 91-room Wyndham Garden Barranquilla hotel, jointly with local partner Inversiones Rueda Leon, becoming the company's 13th property to open in Colombia. Wyndham Garden Barranquilla is located in the heart of Barranquilla's financial district, mere steps from several major corporations, banks, and industrial parks, as well as the world-renowned shopping for which Barranquilla and Colombia are famous. The hotel's prime location also offers easy access to Cartagena, Ernesto Cortissoz International Airport (BAQ), renowned medical facilities and...
