Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Maestro PMS Integrates With RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
Maestro | July 26, 2022
To offset today’s ongoing labor challenges, independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots to make hotel jobs more rewarding for employees and experiences more personalized for guests Markham, Ontario, July 26, 2022 —Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive tasks – such as rate loading and credit-card payment processing – thereby freeing-up staff to provide more personalized experiences to guests. By assigning boring, repetitive data-entry duties to virtual robots, hotelie...
Three More Resorts Running on Maestro PMS Launch PurpleCloud’s Service Optimization and Employee Engagement Platform
Maestro PMS | July 19, 2022
Hotel operations are more challenging than ever before in a post pandemic world; Via Maestro PMS integration, hotels are enhancing operations while creating exceptional guest experiences Markham, Ontario, July 19, 2022 — In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution — a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running ...
IDeaS and Jonas Chorum Finalize Two-Way Data Integration
IDeaS | July 13, 2022
Partnership helps hoteliers optimize revenue and boost pricing strategies MINNEAPOLIS—July 13, 2022—IDeaS, the world’s leading provider of hospitality revenue management software and services, announced today that it has partnered with Jonas Chorum to provide two-way data integration between IDeaS’ G3 Revenue Management System (RMS) with Chorum Property Management System (PMS). This partnership ensures rates are distributed on schedule, optimizes revenue through data-driven decisions, and allows IDeaS G3 RMS customers to dynamically price all key products. • Seamless integration of RMS and PMS – The partnership provides a tw...
Virdee Integrates With SynXis Property Hub
Virdee | July 12, 2022
Collaboration enhances mobile check-in capabilities available from Sabre, future integrations to follow. AUSTIN, Texas – June 12 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, announced today that it has completed an integration with SynXis Property Hub, an industry-leading Property Management System (PMS) offered by Sabre Corporation. The new upgrade is now live for existing hotels using Sabre’s SynXis Property Hub. The Virdee Virtual Reception solution provides a fully contactless check-in experience, empowering 100% of hotel guests to...
97% of Hotels Report Staffing Shortages: Why Flexible Technology Is the Solution
Michael Heflin | July 12, 2022
By Michael Heflin, Chief Revenue Officer at Stayntouch Despite continued gains in occupancy and revenue in the past 18 months, the hospitality industry still struggles with persistent and sometimes critical labor shortages. A newly released study by the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers in May 2022 and found that nearly all of the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages. These shortages were most pronounced in housekeeping, where 58% of respondents listed it as their biggest challenge. Across America, there still remain ...
Hospitality PMS Tech Is Helping Hotels & Resorts Go Paperless
Warren Dehan | July 12, 2022
While the benefits of going paperless are clear, getting there isn’t so simple; Independent operators should work closely with their property-management system provider to put a solution in place that can shoulder the burden that comes with a lack of physical paper By Warren Dehan Nine in 10 consumers say they are looking for sustainable options when traveling, according to Expedia’s Spotlight on Sustainable Travel. And, the 2022 Booking.com Sustainable Travel Report reveals that 63 percent of travelers want to make more effort in the next year to travel more sustainably, up 10 percent from 2021. These decisions are setting the pace...
HEI Hotels & Resorts Selects Stayntouch as Preferred PMS Provider for Upscale Independent Properties
Stayntouch | July 6, 2022
The premier independent hotel and resort management company chose Stayntouch to deliver a robust and flexible mobile PMS solution to five large upscale independent properties BETHESDA, Md. — July 6, 2022 — Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, expands its partnership with HEI Hotels & Resorts, one of America’s leading upscale and luxury hotel management companies. In addition to delivering its guest-centric mobile PMS to five luxury properties, Stayntouch is now a preferred PMS provider for future independent properties and acquisitions. Founded in 1985, HEI Hote...
The Cloud, The Cloud; Should PMS Data Reside in Thee, Mighty Cloud?
Audry MacRae | June 29, 2022
Modern Web Browser hotel property-management systems enable hotels to host data on site to maintain access and control while providing all the mobility benefits afforded by a cloud-based system and with less reliance on IT staff; Visit Maestro in Booth #1325 at HITEC Orlando By Audrey MacRae One of the greatest benefits provided by cloud-based property management systems is also one of its most often misconstrued: That cloud technology is necessary to improve the mobility and functionality of modern PMS. With such rapid leaps in technology adoption over the past several years it can be easy for hoteliers to forget that the PMS has evolv...
Agilysys Introduces 13 Hospitality Solution Studios™ Tailored to Maximize Return on Experience Based on Venue Characteristics
Agilysys | June 28, 2022
-- Booth #925 at HITEC Orlando 2022 will feature 13 Hospitality Solution Studios that combine Agilysys core PMS, POS, and Inventory & Procurement systems with specific Experience Enhancers™ based on how guests and staff interact in specific venues -- ORLANDO, FL and ALPHARETTA, GA — JUNE 28, 2022 — Acknowledging that Return on Experience (ROE) impacts business success in a variety of venues outside of hotels, resorts and casinos, Agilysys, Inc. (NASDAQ: AGYS) is introducing at HITEC Orlando 2022 13 Hospitality Solution Studios, each tailored to improve ROE in a specific type of venue. ROE measures how technology creates more en...
Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
Actabl | June 28, 2022
Hospitality’s most powerful technology solutions join forces to offer hoteliers a single source for operational efficiency, labor management, profitability maximization and enhanced guest satisfaction Tampa, FL — June 28, 2022 — ASG, a portfolio company of Alpine Investors that buys and builds vertical SaaS companies, today announces the launch of Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution. In addition, they are announcing the recent acquisition of Hotel Effectiveness, the software industry leader for hotel labor optimization, to the new platform. Actabl is...
Maestro All-In-One PMS Solution Provider Rolls Out the Red Carpet at HITEC
Maestro | June 28, 2022
Web browser-based cloud and on-premises PMS provider giving hoteliers the VIP treatment in Booth 1325 as they showcase their All-In-One PMS suite of modules and latest innovations in their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies Orlando, June 28, 2022 — Today at HITEC Orlando, Maestro will roll out the red carpet to tradeshow attendees looking to see the latest in cloud and on-premises Web browser property-management systems. On display in Booth 1325 at the Orange County Convention Center will be the complete line of Maestro PMS mobile, tablet and ...
HVS Monday Musings: Rethinking Hotel Loyalty Programs in the Post-COVID World
Mandeep S. Lamba | June 27, 2022
By Mandeep S Lamba and Dipti Mohan Loyalty programs are not new in the airline and hotel industries, dating back to early 1980s when American Airlines introduced AAdvantage, one of the world’s first travel loyalty programs. Hotel chains quickly jumped on board, with Holiday Inn and Marriott being credited with the first hotel loyalty programs in 1983. Since then, loyalty programs have not only been an effective marketing tool for increasing customer loyalty, but also for increasing repeat customers and revenue for hotels. Loyalty program members account for three-fourths of hotel website bookings, according to research by Phocus...
Cycas Hospitality Appointed to Manage London’s Bankside Hotel
Cycas Hospitality | June 27, 2022
Cycas Hospitality has signed a hotel management agreement to take over the management of the design-led Bankside Hotel - part of Marriott International’s Autograph Collection – this month. The hotel was acquired by Vertiq Capital, an investor active in the hospitality sector across Europe. Located on London’s South Bank, the 161-room is a short walk from Waterloo, Blackfriars and London Bridge stations. With seven stylish suites, the well-connected property has proved a popular choice for discerning travellers since opening in 2018. Reflecting its location in the heart of cultural London - with Tate Modern and the National Thea...
Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey
Cloudbeds | June 27, 2022
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today at HITEC 2022 the acquisition of the industry’s leading guest engagement solution, Whistle. Together, the companies will integrate their best-in-class technologies to remove friction points in the guest journey through a single platform. “The term contactless is becoming far too synonymous with hospitality,” said Rich...
Carillon Miami Wellness Resort Improves Speed of Service and Increases Revenue With Beachy’s 5G Mobile POS Solution
Beachy | June 23, 2022
The luxury wellness resort has seen an increase in F&B ticket size and staff earnings after deploying Beachy. Miramar Beach, Fla. (June 23, 2022) – Beachy, a leading provider of next-generation solutions and services for the country’s leading resorts, today announced that Carillon Miami Wellness Resort has successfully deployed its innovative mobile point-of-sale (POS) solution in the property’s expansive pool and beach areas. Beachy’s unique solution supported by 5G cellular networks allows the Carillon team to provide seamless food and beverage (F&B) service at the farthest reaches of the resort. “Our guests come to...
Palmetto Dunes Oceanfront Resort Selects Shiji Group’s Concept Golf Management Solution for Its Golf Operations
Shiji Group | June 23, 2022
ATLANTA, Georgia, June 23, 2022 – Shiji has recently announced that Palmetto Dunes Oceanfront Resort, based in Hilton Head, has selected its Concept Cloud to manage its’ golf operations. With more than 20 years in the industry, Concept, a Shiji brand, is a leading Golf, Spa, and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. Available in 15 languages with a global support network, Concept has more than 3,000 modules installed worldwide. The award-winning golf, marina, and beach resort, located in Hilton Head Island, operates more than 2,000 acres for its golf and leisure operations...
SHR, Stayntouch Launch Timely Resource to Help Hoteliers Improve Guest Experience While Automating Operations
Stayntouch | June 21, 2022
Industry experts contributed to “The Hotelier's Playbook to Amplifying Revenue and Engagement Across the Guest Journey,” available free online and at HITEC 2022 BETHESDA, Md. — June 21, 2022 — Sceptre Hospitality Resources, which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, in collaboration with Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, has published a whitepaper that gives hoteliers the tools they need to improve the guest experience and maximize revenue at every stage of the guest ...
UniFocus Helps Prepare Future Hospitality Leaders With Donation of Labor-Management Technology to The Union Club Hotel at Purdue University, Autograph
UniFocus | June 20, 2022
Award-winning boutique hotel is the only student-run Autograph Collection hotel in the world. DALLAS, TX— June 20, 2022— UniFocus, the leading provider of Workforce Management Systems, is pleased to announce that it is donating its advanced labor management platform to The Union Club Hotel at Purdue University, Autograph Collection. The historic boutique property on Purdue University’s campus is managed by White Lodging and offers Purdue University students real-word hotel management experience. Like other common systems in place at the hotel that are used across the industry, this donation by UniFocus helps ensure that future ind...
Jonas Club Software & Jonas Chorum Announce the Integration of Industry-Leading Club and Hotel Management Systems on Display at HITEC 2022
Jonas Club Software | June 16, 2022
Markham, Ontario – Jonas Club Software, the award-winning club technology company, and Jonas Chorum, an industry-leading Hotel Management Solutions provider, announced a first-of-its-kind integration between the two platforms. Bringing the best of Club and Hotel Management technology together, clubs and resorts throughout North America will be able to get their first look at this new integration at the 2022 HITEC Show in Orlando, FL. Trevor Coughlan, Vice President of Marketing with Jonas Club Software commented on the announcement saying, “Clubs with lodging have long wanted a robust solution like Jonas Chorum to better manage their...
Transcendent to Unveil Latest Platform Enhancements at HITEC Orlando, Including Unified Housekeeping, Maintenance and Engineering Operational Manageme
Transcendent | June 15, 2022
Robust new functionality to provide hoteliers with streamlined operations, improved staff productivity and enhanced guest satisfaction, as well as efficient asset management and capital planning capabilities. Tampa, FL — June 15, 2022 — Transcendent, the industry’s leading enterprise asset, maintenance, and capital planning management software, today announced that a new set of feature enhancements will make their debut at HITEC Orlando. Enhancements being featured will include a housekeeping, maintenance and engineering solution that drastically improves cross-departmental collaboration, communication and task management, as well as...
3one3 Boutique Hotel Streamlines Operations and Delivers Contactless Guest Experience with Stayntouch PMS
Stayntouch | June 15, 2022
The newly-opened boutique hotel leverages Stayntouch’s easy integrations and mobile check-in to streamline operations, earn revenue, and delight guests BETHESDA, Md. — June 15, 2022 — Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, partnered with Michigan-based 3one3 Boutique Hotel to implement its cloud-native Stayntouch PMS and Guest Kiosk solutions. Located in the historic 120-year-old former Odd Fellows Temple building, the fully renovated 3one3 Boutique Hotel delivers spacious accommodations, carefully curated amenities, and sleek modern decor to the heart of Alma, MI...
Beekeeper Named ‘Best Employee App’ for Resorts World Las Vegas Deployment
Beekeeper | June 14, 2022
By equipping Resorts World Las Vegas team members with real-time, accurate information, they are better equipped to solve problems and provide superior customer service; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 14, 2022 — Beekeeper, the leading mobile workforce collaboration platform designed specifically for frontline workers, was named “Best Employee App” via the Ragan Employee Communications Awards. The company received this honor following its deployment at Resorts World Las Vegas, the first integrated resort to be built on the Las Vegas Strip in o...
APS Exhibits Next-Generation Microservices Hotel and Travel Platform at HITEC Orlando 2022
Above Property Services | June 14, 2022
About Above Property Services (APS™) unveils latest advancements, including Hotel In A Box™ solution for independent operators to optimize productivity, reduce costs, connect with guests and drive revenues NAPLES, FL– June 14, 2022 – Above Property® Services (APS™), the industry-leading provider of innovative technology designed for the global travel industry and related verticals, will demonstrate its highly anticipated cloud-based microservices platform at HITEC 2022 in Orlando, booth 1307. A true all-in-one system, the APS platform adopts a modular approach of seamlessly integrated components to create the perfect tech...
Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
