Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
UniFocus Adds 351 New Client Properties as Hospitality Industry Adds Workforce Management Solutions
UniFocus | June 10, 2015
DALLAS – June 10, 2015 – UniFocus, provider of the service industry's most comprehensive workforce management systems and financial tools, has expanded its hospitality customer base by 51 new contracts, totaling 351 new properties in the past six months. UniFocus' applications and services for labor management, time and attendance, and integrated survey solutions form a Total Workface Management platform that helps clients lower labor costs while increasing employee engagement and driving ROI. "The surge in demand for our workforce management systems reflects an increasing commitment to greater customer satisfaction at all levels of...
FCS Computer Systems to Showcase Cutting-Edge Hospitality Management Solutions at HITEC 2015
FCS | June 10, 2015
Leading provider of hotel operations management and guest services enhancement software to provide attendees with demonstrations of its FCS Rainbow Solution Austin, TX - June 10th, 2015 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is set to provide visitors to this year's HITEC with information and demonstrations of the latest technological offerings designed to maximize hotel operations management, employee efficiency and guest service satisfaction. Taking place at the Austin Convention Center on June 15-18th, FCS will be showcasing its solutions at booth #357, with representatives ...
RoamingAround Cites 5 Things Hoteliers Need to Know About Location Based Marketing Pre HITEC
RoamingAround | June 10, 2015
Hospitality's mobile expert will unveil 'RoamAbout' designed to increase satisfaction, build loyalty and improve a hotel's bottom line; Visit RoamingAround in Booth #447 at HITEC BOSTON, MASS. - JUNE 10, 2015 - With industry buzz shifting from location, location, location to location based marketing (LBM), hospitality's mobile expert RoamingAround will introduce a new location based marketing platform next week at HITEC designed specifically for hoteliers and hotel marketers. RoamAbout by RoamingAround delivers localized and highly personalized indoor and outdoor mobile marketing campaigns that increase guest satisfaction, build loyalty...
Maestro Delivers Mobile, Big Data Solutions and Cool Apps at HITEC
Maestro Property Management Solution | June 10, 2015
At HITEC Visit Maestro PMS in Booth #1029 June 15 to 18 at the Austin Convention Center Maestro Launches Mobile Apps, Tablet Check-in and Easy-to-Use Big Data Analysis to Give Independent Operators The Edge June 10, 2015 – Toronto - Maestro PMS™, the leading solutions provider for independent hotel operators, launches a suite of new modules and systems at HITEC 2015 in Austin. Attendees will be able to test drive Maestro's curbside tablet-based mobile guest management, SMS Text tools for instant handheld guest interaction, and mobile app-driven modules that simplify operations for independents. Maestro PMS is the preferred Property...
Building Your Third Space
Larry Mogelonsky | June 10, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) You've probably heard the term 'third space' thrown around here and there, and you've probably given it some thought. With all the recent shifts in consumer behavior, however, it's important that you understand this concept in full and how you might use it to enhance a property's atmosphere. To summarize, the third space describes a place where people congregate outside of the home (first space) and the office (second space). If you can engineer parts of your hotel – the lobby, the restaurant, the bar, the café and so forth – as flourishing third spaces, then it will play to your advan...
Wynn Las Vegas to migrate to SHR’s WindsurferCRS
SHR | June 10, 2015
HOUSTON, TX, June 10, 2015- SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, today announced Wynn Las Vegas has engaged SHR to use their WindsurferCRS. This will allow SHR and Wynn Las Vegas to collaborate in order to better the guest experience. "This is a great opportunity with Wynn Las Vegas. The collaboration between our two companies will change how a guest interacts with Wynn as well as allow Wynn staff better insight to data and improve their day to day operations," says Drew Rosser, VP of Sales & Marketing for SHR. ...
New-Build 120-room Hilton Garden Inn Zurich Limmattal to Open in 2016 in Spreitenbach, Switzerland
Hilton Garden Inn | June 9, 2015
June 09, 2015 - ZURICH, Switzerland and MCLEAN, Va. - Hilton Worldwide has reached an agreement to introduce its upscale Hilton Garden Inn brand to Spreitenbach, a growing commercial zone located within the greater Zurich area. The new build hotel is expected to welcome its first guests in 2016 and joins Hilton Zurich Airport, which has been trading for more than 40 years. Hilton Worldwide has signed a franchise agreement with HRMP AG, which will manage the hotel on behalf of real estate owners Immo Invest Partners AG, the company responsible for the Kreuzäcker Master Plan. The project was agreed on 29th May, at a singing event attende...
Sage Hospitality and Host Hotels & Resorts Unveil Plans for the Logan, Philadelphia’s Hotel
Sage Hospitality | June 9, 2015
The Former Four Seasons Hotel Philadelphia will Reopen in Fall 2015 as Part of Curio – A Collection by Hilton PHILADELPHIA, June 9, 2015 -- Sage Hospitality, one of the nation's leading hotel development and management companies is proud to unveil the plans for the Logan, Philadelphia's Hotel. The highly anticipated project has officially begun its transformation and is slated to debut this fall, 2015 and will be part of Curio – A collection by Hilton. The Logan will reopen its doors and introduce an art inspired interpretation on Modern Luxury, a contrast to the traditional decor associated with its predecessor, the former Four Sea...
Hotelogix Partners with TripAdvisor to Offer Review Express to Hoteliers
Hotelogix | June 9, 2015
San Jose, California, June 9, 2015 - Hotelogix announces a partnership with TripAdvisor to integrate Review Express directly into the Cloud PMS. Hotelogix is a cloud based property management system and online distribution solution used by small and mid sized hotels and hospitality businesses in 85+ countries. Hotelogix is now offering Review Express, TripAdvisor's review collection solution, as an automated option for hotel customers. For independent hoteliers, reviews from guests are of vital importance to the continuing success of the property, helping prospective guests make buying decisions based on experiences from those who h...
TripConnect Instant Booking Fast Attracting Hotels with SiteMinder
SiteMinder | June 9, 2015
Dallas, US - 9 June 2015 - SiteMinder, a certified premium partner of TripAdvisor's TripConnect, today announces that TripConnect instant booking has become one of the fastest-growing channels offered by its leading cloud platform for online distribution - and the demand is only growing. TripConnnect instant booking - which for the first time ever allows hotels to acquire guests directly on TripAdvisor - is one of the more than 250 distribution channels integrated with The Channel Manager, offering global reach to SiteMinder's more than 19,000 hotel customers. "TripAdvisor is a traveler's brand; they trust it and use it at home, at work...
Carlson Rezidor Appoints Alissa Montbriand VP of Global Integrated Marketing Communications
Carlson Rezidor Hotel Group | June 8, 2015
MINNEAPOLIS (June 8, 2015) - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced that Alissa Montbriand has been appointed as vice president, Global Integrated Marketing Communications reporting to Roger Chacko, executive vice president and chief branding and marketing officer. "We are pleased to welcome Alissa to Carlson Rezidor in this newly created role," said Chacko. "Alissa brings deep experience and expertise in digital marketing, digital product development, and strategic business development." Montbriand will be responsible for the brand digital channels and Club CarlsonSM, the ...
Burt Cabañas Receives “Alumnus of the Year Award” from Florida International University
Florida International University | June 8, 2015
The Woodlands (Houston), Texas, June 2015 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, announces that the Florida International University (FIU) Alumni Association has honored the company's Founder & Chairman Burt Cabañas with the "Alumnus of the Year Award". The Alumnus of the Year Award is given to a prominent alumnus of FIU who has achieved distinction through exceptional contributions in their field on the national level, the international level, and within their local community. It is the most prestigious honor given by the Alumni association. "Giving back is very important to...
IHG Signs Two New Holiday Inn Properties in Mazatlán, Mexico
June 8, 2015
Holiday Inn Resort® and Holiday Inn Express® hotels are expected to open in 2016 MÉXICO, D.F. - 08 June 2015 – InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces the signing of two new properties in Mazatlán, one of Mexico's top leisure destinations. The Holiday Inn Express® Mazatlán Marina hotel and Holiday Inn Resort® Mazatlán hotel are both expected to open in late 2016 and will join IHG's Crowne Plaza® Mazatlán resort already open in the popular resort town. More domestic and international travelers are discovering Mazatlán, making it an ideal choice for these new hotels. Jorge A...
HeBS Digital to Showcase Digital Technology Created to Increase Hotel Revenues at HITEC 2015
HeBS Digital | June 8, 2015
New York, NY (June 8, 2015) - HeBS Digital, the award-winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm will exhibit at HITEC 2015 and showcase its digital technology offerings designed to dramatically increase property website direct online revenues. The company's technology line, created in-house to fit the needs of top-tier major hotel brands, luxury and boutique hotel brands, resorts and casinos, hotel management companies, franchisees and independents includes: smartCMS: A three-time American Business Award winner, the smartCMS (Content Management Sys...
DePalma Hotels & Resorts Selected to Manage Two Holiday Inn Express Hotels in Dallas-Fort Worth Area
DePalma Hotels & Resorts | June 8, 2015
The 91-room Holiday Inn Express Fort Worth Southwest and the 92-room Holiday Inn Express & Suites, Denton-UNT-TWU Arlington, Texas. - 8 June 2015: Arlington, Texas based DePalma Hotels & Resorts announced today that Angel Hospitality, LLC and its subsidiaries have contracted with DePalma for management of two Intercontinental Hotel Group affiliated hotels in the Dallas Fort Worth metroplex. Located just south of Fort Worth, the Holiday Inn Express Fort Worth Southwest was extensively renovated in 2010 as part of its brand conversion and offers 91 guest rooms. The property is easily accessible to Interstate-20 and is minutes to T...
Shoot. Enter. Win. Benchmark Hospitality International Launches Summer “Explore” Video Contests
June 5, 2015
Those Who Enter, Garner Most 'Likes' Could Win 2-Night Getaway at a Benchmark Resort or Hotel The Woodlands (Houston), TX (June 2015) – Benchmark Hospitality International announces the launch of the "Explore" Video Contest within both of its brand portfolios, Personal Luxury Resorts & Hotels® and Benchmark Resorts & Hotels®. Benchmark encourages all "video vacationistas" to upload their vacation videos onto the Explore Video Contest Facebook pages of each of its brands for a chance to win a two-night stay at another Benchmark hotel for garnering the most 'Likes.' "Summer is about fun and having joyful and memorable experien...
Concord Hospitality & Hyatt Open 128-key Hyatt House Pittsburgh/Bloomfield/Shadyside in Pennsylvania
Hyatt House | June 5, 2015
Under the leadership of General Manager Adam Poirier and Director of Sales Chris Sorley CHICAGO (June 5, 2015) – Hyatt Hotels Corporation (NYSE: H) and Concord Hospitality Enterprises today announce the opening of the Hyatt House Pittsburgh/Bloomfield/Shadyside, the first Hyatt-branded hotel in Pittsburgh's East End. The opening of this hotel marks the newest extended stay hotel in the City of Pittsburgh, and Concord's thirteenth owned and/or managed property in the Pittsburgh market. "We are elated to bring Hyatt House Pittsburgh/Bloomfield/Shadyside to this dynamic neighborhood. Our social and contemporary environment will help gues...
Best Western International Opens Seven Hotels in May 2015
Best Western International, Inc. | June 5, 2015
PHOENIX (June 5, 2015) Property name: BEST WESTERN PLUS Leamington Hotel & Conference Center Property location: Leamington, ON # of rooms: 94 Conversion (from Days Inn) Property name: BEST WESTERN PREMIER Boulder Falls Inn Property location: Lebanon, OR # of rooms: 84 New Build Property name: BEST WESTERN PLUS French Lick Inn Property location: French Lick, IN # of rooms: 68 New Build Property name: BEST WESTERN PLUS Fort Stockton Hotel Property location: Fort Stockton, TX # of rooms: 75 New Build Property name: BEST WESTERN PLUS College Station Inn & Suites Property location: College Station, TX # of rooms: 75 New Build Propert...
Quirk Hotel Appoints New General Manager and Director of Sales and Marketing
Quirk Hotel, A Destination Hotel | June 4, 2015
Richmond, Va. – June 4, 2015 – Quirk Hotel, A Destination Hotel, hires dynamic hospitality experts Sherry Abedi and Kate McDonald Brown as their new General Manager and Area Director of Sales and Marketing. Sherry comes to Quirk Hotel with more than 16 years of hotel and restaurant management experience, of which four of those years were with Destination Hotels. Likewise, Kate comes to Richmond's first ever design-driven boutique hotel with more than 15 years of hotel sales experience and has worked with Destination Hotels for the past year. "We are proud to welcome two remarkable hospitality veterans to the Quirk Hotel team," said ...
Hotel Equities Names Bauchrowitz to Regional Director of Operations
Hotel Equities | June 4, 2015
ATLANTA, GA (June 3, 2015) –Atlanta-based Hotel Equities (HE) www.hotelequities.com recently named Erika Bauchrowitz to the position of Regional Director of Operations. She reports to Rob Cote, the firm's Vice President of Operations. Erika has responsibility for the oversight of multiple brands in her region including Georgia, Florida, Louisiana and Missouri. "Erika's role comes as a direct result of Hotel Equities' robust growth to over 90 properties in the first four months of 2015, " said Mr. Cote. "Erika's leadership, guidance and focus on success is critical to the success of the properties in her region. We continue to strength...
InvoTech Returns to HITEC with RFID Uniform System and Linen System
InvoTech Systems | June 4, 2015
At HITEC Visit InvoTech Systems in Booth #736 June 16 to 18 at the Austin Convention Center 15th Year at HITEC: Industry Leader Showcasing New Product Offering – Pool Towel System LOS ANGELES – June 4, 2015 – InvoTech Systems will be exhibiting at HITEC, the world's largest hospitality technology show, for its 15th year. InvoTech will showcase its RFID Uniform and Linen Management Systems that increase property profitability. InvoTech will also launch a new RFID Pool Towel Tracking System, which is a module of the InvoTech Linen System. InvoTech is the leading provider of advanced Linen and Uniform Management Systems that integr...
Hard Rock International Announces Plan to Bring Casino to Meadowlands
Hard Rock International | June 3, 2015
ORLANDO, Fla., June 3, 2015-- Hard Rock International, owner of one of the world's most iconic and recognized brands, announced today its plan to build a casino at the Meadowlands in New Jersey. The proposed entertainment destination would be ideally situated in northern New Jersey and is projected to generate $400 Million of new tax revenues a year. "With its close proximity to an international airport, the new casino would be designed to attract visitors from not only the 14 million adults in northern New Jersey and New York City, but also international travelers, making it a premier entertainment destination," said Jim Allen, Chairma...
Accor Becomes AccorHotels as Part of Transformation
AccorHotels | June 3, 2015
A new name With its new name, AccorHotels, the Group proudly upholds its hospitality business. It aims at increasing the clout and visibility of AccorHotels, which is both an institutional and a commercial brand, by connecting it to its digital platform AccorHotels.com. It also intends to place the brand at the center of its ecosystem of hotel brands. In order for the Group brand and the hotel brands to cement their reciprocal bonds, AccorHotels will endorse all the brands' communications and provide them with the credibility, assurance and expertise of an international leader. Likewise, the brand portfolio will always feature in Accor...
Ten Common Hotel Fitness Center Problems
Larry Mogelonsky | June 3, 2015
by Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) With the desire for healthy eating, exercise and all-round wellness on the rise (particularly amongst the younger generations), creating an environment conducive for guests at your hotel's fitness facilities is paramount. As a road warrior, staying at some 35+ different properties annually, I've had the opportunity to experience a wide variety of these amenities. I don't contend to be an expert on fitness equipment – this likely requires a PhD in bio-mechanics – but it is nevertheless easy to spot where some hotels are excelling in this regard over others. On this basis, here is my top ...
