Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Clairvoyix and Fetch Partner to Bring On-Property Guest Communication and Incident Reporting to The Wallace
Clairvoyix | June 9, 2022
Leading hotel marketing automation system provider utilizes their Oracle Hospitality Integration Platform (OHIP) expertise to bring big dividends to their partner Fetch and The Wallace NYC. LAS VEGAS, NV (June 9, 2022) – Vendor partnerships come in many forms, but the best ones bring true added value to their client properties. In the case of The Wallace, a luxury hotel in New York City, the property is benefiting from Fetch’s industry leading guest engagement platform made possible by utilizing the Clairvoyix OHIP connector for Oracle Hospitality OPERA Cloud. “The Wallace saw the value in our guest engagement solution, but as a...
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
Maestro | June 7, 2022
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando Markham, Ontario, June 7, 2022 — Today, Maestro and Hapi have teamed to enable independent hotels to make more impactful connections with their guests. By integrating Maestro PMS with Hapi, hoteliers and technology solutions providers can now access and share data with Maestro as well as more than 100 other solutions providers by writing to a single Hapi API with little to no development work on the hoteliers’ end. The Hapi-Maestro integration is the next step ...
UniFocus Earns Approved Vendor Status With IHG Hotels & Resorts Global Franchise Estate for Advanced Workforce Management Technology
UniFocus | June 6, 2022
Industry-leading innovator tapped to provide global IHG properties with latest capabilities in workforce management software. DALLAS, TX—June 6, 2022—UniFocus, the leading provider of Workforce Management Systems, has been awarded the designation of Approved Vendor by IHG® Hotels & Resorts for all brands and service levels across the franchise hotels that are part of its portfolio of nearly 6,000 hotels in over 100 countries around the world. The global hotel company’s franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of optimizing workforce produ...
Two Grupo Boldt Properties in Argentina Choose INTELITY to Transform Guest Experience
INTELITY | June 2, 2022
Melincue Casino & Resort and Hotel Los Silos at Casino Santa Fe will elevate service and engage guests with mobile, in-room, and staff technology from INTELITY Los Angeles, CA (June 2, 2022) – INTELITY®, provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Grupo Boldt in Argentina to implement the INTELITY platform across two of its most popular casino properties. Los Silos Hotel at Casino Santa Fe and Melincue Casino & Resort, both in Santa Fe province, Argentina, will transform the in-room guest experience with INTELITY’s platform including smart-room tablets...
Visual Matrix Releases New Ebook Detailing How Hotels Can Future-Proof Their Property Management Systems
Visual Matrix | June 2, 2022
The report focuses on the necessary system features that alleviate the challenges associated with labor shortages while facing increasing guest demands. Richardson, Texas (June 2, 2022) – Visual Matrix, an industry-leading provider of advanced hospitality operating system technology, today announced it has released a new ebook focused on various property management system (PMS) features that are vital to improve guest service levels in today’s hotels. In an effort to shine a light on how hoteliers can future-proof their PMSs, hospitality professionals can now access, "Redefining the Role of the PMS in Hospitality Through Innovation and ...
Contactless Voice Technology Is Here to Stay; How to Properly Shop for Digital In-Room Assistants
Tammy Estes | June 1, 2022
Voice on command devices are ideal for streamlining tasks, driving revenues, and making the stay more convenient for guests, but not all solutions are alike; knowing what features to look for is key to investment success and guest engagement By Tammy Estes As summer nears and travel moves closer toward recovery, technology continues to play a vital role in keeping hotel guests and employees happy and safe while balancing an increased desire for social distance. Although staffing shortages continue to challenge hoteliers to deliver on guests’ expectations, contactless solutions — such as digital in-room voice assistants — are providi...
The Shepherd Hotel Partners With APS to Bring an Extraordinary Idea to Life
Above Property Services (APS) | May 25, 2022
Above Property Services (APS) delivers intuitive, powerful, scalable, and flexible Hotel In A Box solution to create opportunities and improve outcomes for people with disabilities NAPLES, FL (MAY 25, 2022) – The Shepherd Hotel is more than an up-and-coming hospitality brand. It’s an inspirational, purpose-driven company committed to providing exceptional guest experiences while changing the lives of an under-engaged portion of the population. The property has selected Above Property Services (APS™) as their technology partner to deliver an integrated, easy-to-use CRM and PMS designed to simplify hotel operations and create an empo...
Will Your Hotel Pass Its Next QA Inspection? Not Likely if Employee Safety Devices Are Not in Play
John Stachowiak | May 24, 2022
Hotels have just seven months to comply with AHLA’s 5-Star Promise; Having a contract in place with a panic button provider may tip the scales in your favor By John Stachowiak Like it or not, when a hotel’s next Quality Assurance Inspection rolls around, Employee Safety Device (ESD) compliance will now be part of the checklist if the property is managed or franchised by one of the 60 hotel companies that made a pledge to the AHLA’s 5-Star Promise initiative. That means if the hotel has not equipped certain associates with an emergency alert device or panic button platform by the time the brand inspector shows up, chances are likely ...
Advantage Reserve Announces Partnership With The Predictive Index to Optimize Talent Strategies and Employee Engagement
Advantage Reserve | May 18, 2022
Fort Lauderdale, FL, May 18, 2022 — Advantage Reserve, a leading provider of high-quality central reservations services to the hospitality industry, has announced the launch of a partnership with The Predictive Index (PI) in order to strengthen its position as an employer of choice for guest services talent. To attract and retain top talent, and to enhance its employer brand as a competitive differentiator, Advantage Reserve is leveraging a partnership with The Predictive Index, an award-winning talent optimization platform that aligns business strategy with people strategy. Advantage Reserve is a company that provides high-quality, 24...
High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Warren Dehan | May 17, 2022
Growing importance of hospitality technology is extending the service culture reach beyond the front desk By Warren Dehan Hospitality is just not like other industries when it comes to giving and receiving customer service. This is a business that is built on patience and understanding, as well as an unwillingness to compromise on quality and effort. These elements are the secret sauce that make hospitality so profitable and rewarding, and it’s why hotels thrive when they share a service culture with like-minded partners. When it comes to technology partnerships, independent hoteliers often lack a safety net when providers fail to ...
Taking Back Market Share From Short-Term Rentals
Larry and Adam Mogelonsky | May 11, 2022
By Larry and Adam Mogelonsky The blinders are on as every hotel looks to cope with a swing back to high occupancies during the upcoming peak summer travel season. But think beyond this travel recovery scenario and you’ll see that the terrain has permanently shifted in favor of short-term rentals as leaders in some markets. We’ve been forecasting for quite some time that Airbnb, Vrbo and the like would come to not only take travelers from hotels but also influence the direction of the entire accommodations industry. Look no further than the gains seen from Airbnb’s earnings report from Q1 2022 released at the beginning of May. This...
SHR and ReviewPro Integration Streamlines Guest Communication
SHR | May 11, 2022
HOUSTON and BARCELONA – May 11, 2022 – Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, has integrated its Maverick CRM with the Guest Experience Platform offered by ReviewPro, a Shiji Group brand. Thanks to a new API integration, Maverick clients can now integrate the data collected from the Guest Survey solution within the Guest Experience Platform directly within the CRM. The Maverick system will provide the guest with a dynamic link in their post-stay communication, which now originates from Maverick ...
Morongo Casino Resort & Spa Adds Volara-Powered Google Nest Hub Solution to Every Guest Room
Volara | May 10, 2022
Interactive voice-first solution supplies guests a more convenient and memorable stay, while enabling the hotel to serve its guests more efficiently and consistently. CABAZON, CA — May 10th, 2022 — As Morongo Casino Resort & Spa - an oasis in the desert just 90 minutes’ drive from Los Angeles - welcomes record numbers of guests to its four-star resort experience, , Volara is there supporting the contactless, convenient and brand consistent journey from check-in to check-out. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to a Google Nest Hub p...
The Indigo Road Hospitality Group Leverages Stayntouch’s Easy & Powerful PMS to Deliver Memorable Experiences
Stayntouch | May 10, 2022
Mobile PMS empowers staff and enhances the guest experience, helping Indigo Road’s independent properties deliver its distinctive brand of authentic hospitality BETHESDA, Md. — May 10, 2022 — Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS. The Indigo Road Hospitality Group is an award-winning hotel and restaurant management g...
InTown Suites Turns to SHR for Cross-Product Automation
Sceptre Hospitality Resources (SHR) | May 5, 2022
Facing challenges sharing data and actions across systems, InTown has implemented SHR’s Bridge platform to automate traditionally manual processes. HOUSTON – May 4, 2022 – InTown Suites, a leader in extended-stay hotels with nearly 200 properties in 22 states, has expanded its partnership with Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey. InTown, already a user of SHR’s Windsurfer CRS, is now leveraging SHR’s Bridge platform for increased functionality to automate several previously manual proces...
How High Labor Costs Are Taking a Toll on the Hospitality Industry
John Smallwood, President of Travel Outlook | May 4, 2022
The real impact on guests when hotels reduce services By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite a sharp rise in travel. Two years removed from the pandemic; travel is back in a big way. Hotels everywhere are preparing for what is sure to be a record-breaking summer of travel, but they’re doing so with one hand tied behind their ...
Award-Winning Destination Kohler Deploys Beachy’s 5G Mobile POS Solution to Optimize Food & Beverage, Golf and Retail Operations
Beachy | May 3, 2022
Miramar Beach, Fla. (May 3, 2022) – Beachy, a leading provider of next-generation solutions and services for the country’s leading resorts, today announced that Destination Kohler – which is part of Kohler Co. – has successfully deployed its innovative mobile point-of-sale (POS) solution in multiple areas of the five-star resort’s hospitality operation. Beachy’s advanced 5G communication protocol, sunlight-friendly interface and UX designed for conversational ordering, make it ideal for operations located everywhere resort guests want to be, including golf courses, pools, beaches and outdoor event spaces. The Destination Kohler...
Stayntouch PMS Integrates With Toast PoS, Delivering a Streamlined and Mobile Dining Experience for Hotel Guests
Stayntouch | May 3, 2022
Leading guest-centric cloud hotel PMS integrates with dining experience management system to elevate the F&B experience and help hotel restaurants streamline operations BETHESDA, Md. — May 3, 2022 — Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced a new direct integration with Toast, an all-in-one digital technology platform purpose-built for the entire restaurant community. Toast delivers a comprehensive, mobile solution to enhance the dining experience for both restaurateurs and guests. Toast allows restaurateurs to manage orders, payments ...
For PCH Hotels & Resorts, Loyalty & Longevity Win
Aptech Computer Systems Inc. | April 28, 2022
Before migrating to the next generation Aptech solution, this hotel management and development company did its homework and found no accounting software better than PVNG PITTSBURGH, April 28, 2022 — For more than 20 years, PCH Hotels & Resorts, a Mobile, Ala.-based hotel management and development company, relied on Aptech for back-office accounting. When the company learned that its existing software was being phased out and replaced by Aptech’s next-generation enterprise accounting solution, PVNG, the corporate finance team had some big decisions to make. Do they remain with Aptech, a company that PCH President Tony Davis has bee...
Cloudbeds Earns Spot on Forbes’ List of America’s Best Startup Employers for Second Consecutive Year
Cloudbeds | April 27, 2022
Remote-first hospitality tech company proves company culture doesn’t have to be built in an office (SAN DIEGO) — Cloudbeds, the hospitality industry’s fastest-growing technology provider, announced it has been selected by Forbes as one of America’s Best Startup Employers of 2022. The annual list recognizes the top 500 companies in the United States based on employer reputation, employee satisfaction and growth. This is the remote-first company’s second consecutive year on the list. “Our number one responsibility as leaders is to build environments where people can be successful,” said Adam Harris, CEO and co-founder ...
Think Simplicity Provides Cloud Communications Platform to the Watermark Hotel
Think Simplicity | April 27, 2022
New Virginia-based luxury residential suite hotel turns to Think Simplicity for its turnkey, versatile communication solution BONITA SPRINGS, Fla., April 27, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today that the Watermark Hotel in Tysons, Virginia selected Think Simplicity’s turnkey communication solution for its proven customer service and low monthly recurring costs. Think Simplicity provides cloud telecommunication innovations to help customers nationwide communicate freely and effortlessly, at a lower cost than tradition...
Leveraging Mobile Technology to Combat 5 Common Hotel Operational Hiccups
Stayntouch | April 27, 2022
How mobile tech can streamline back-of-the-house operations while enhancing the guest experience By Priya Rajamani, VP of Implementation & Support | Stayntouch Efficient operations are the backbone of any well-run hotel and the foundation of an exceptional guest experience. While targeted marketing and digital personalization are important components of a successful guest journey, they accomplish little if the guest has to wait in a long line for check-in, sleep in a hastily-cleaned room, or call multiple times to receive room service. In this article, we’ll look at five common sticking points that plague hotel operations, and ex...
Virdee Powers Fully Contactless Check-In for The Chicago Hotel Collection
Virdee | April 26, 2022
The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint. AUSTIN, Texas – April 26 – Virdee, which delivers digital check-in and virtual concierge services to the lodging industry, has announced a partnership with The Chicago Hotel Collection, a group of five boutique hotels in Chicago's premier neighborhoods: River North, Magnificent Mile, Wrigleyville, and Millennium Park. Currently, the Chicago Hotel Collection Magnificent Mile location utilizes Virdee Virtual Reception to offer a fully contac...
Cloudbeds Releases New Guide for Future-Proofing Every Type of Lodging Business
Cloudbeds | April 20, 2022
Expert team behind leading hotel technology platform unlocks industry insights to empower owners and operators to drive more bookings, build a better guest experience and navigate the future of hospitality (SAN DIEGO) — Cloudbeds, the hospitality industry’s fastest-growing technology provider, announced today the release of a new book titled, More Reservations, Happier Guests: The Ultimate Guide for the Modern Hotelier, as part of the company’s growing initiative to make hospitality education and resources more accessible. Now available to download at Cloudbeds.com, the guide breaks down the jargon to offer lodging owners and operato...
