Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Midas Hospitality Names Michael Vito, Regional Director of Operations & Robin Rankin, Regional DOS
Midas Hospitality, LLC | December 9, 2014
SAINT LOUIS, MO, December 9, 2014 - St. Louis-based hotel owner, operator and developer, Midas Hospitality announces the hiring of Michael Vito, Regional Director of Operations & Robin Rankin, Regional Director of Sales. As Midas Hospitality continues its aggressive hotel portfolio growth, it adds additional regional support to the hotels with the addition of a Regional Director of Operations and Regional Director of Sales. Midas President, Robert Willard, states "We are extremely pleased to add two seasoned hospitality veterans, to our Midas Hospitality corporate support team." Michael Vito - Regional Director of Operations, Midas ...
HeBS Digital Takes Home Multiple 2014 HSMAI Adrian Awards
HeBS Digital | December 8, 2014
HeBS Digital has been awarded for excellence in hospitality digital marketing by receiving seven HSMAI Adrian Awards, including two Gold Awards. The HSMAI Adrian Awards recognize outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries. New York, NY - December 8, 2014 - HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, has been awarded once again for excellence in digital marketing by receiving seven HSMAI Adrian Awards this year. The HSMAI Adrian Awards recognize the bes...
Bardessono’s Jim Treadway Named a “General Manager Of The Year” by California Hotel & Lodging Assoc.
The California Hotel & Lodging Association | December 8, 2014
Yountville GM receives "Stars of the Industry Award" in Small Property Category Yountville, CA - (December 2014) - Bardessono, the LEED Platinum Certified wine country hotel located in Yountville in the heart of Napa Valley, is pleased to announce that its General Manager Jim Treadway was named "General Manager of the Year" in the Small Property category by the California Hotel & Lodging Association. This award honors an hotelier who has demonstrated superior professionalism in operating a CH&LA member property and has taken a leadership role in the industry by actively participating in association, community or industry program...
Destination Hotels Appoints Lou Trope as Senior Vice President, Food and Beverage Experiences
Destination Hotels | December 5, 2014
Englewood, Colo. - December 5, 2014 - Destination Hotels announces the appointment of Lou Trope as Senior Vice President, Food and Beverage Experiences. In his new role, Trope will provide strategic leadership for the continued evolution of Destination Hotels' food and beverage concepts, operations, and design and business strategy throughout the portfolio, creating a unique guest experience and associate culture centered on creativity and innovation. Under Trope's leadership, Destination Hotels plans to operate on a competing level with independent restaurants in local communities, attracting top talent in the market, and appealing to ...
Adaptive vs. Full Responsive Design in Hospitality
the Authors and HeBS Digital | December 5, 2014
How to Choose the Right Option for Your Property Website By Max Starkov and Mariana Safer Today, there are two prevailing "schools of thought" regarding website design and optimizing the hotel website for the multi-screen device world we live in: Responsive Website Design (RWD) and Adaptive Web Design (AWD). AWD is also known as Responsive Design on Server Side (RESS). The main difference between RWD and Adaptive Design/RESS is the type of content as well as the manner in which web content is served on the different devices: desktop, mobile (smartphones) and tablet. HeBS Digital's extensive website design and development expertise inclu...
Henry R. Silverman, Founder of Cain Hoy Enterprises, Bets Big on sbe Entertainment with Partnership
sbe | December 3, 2014
sbe and Cain Hoy announce the recapitalization of sbe and the concurrent launch of S Squared, an equity real estate joint venture, led by Sam Nazarian and Cain Hoy to globalize sbe's Acclaimed Hospitality Brands through the Acquisition and Development of Properties in Key Cities Around the World, Initially Capitalized by Several Hundred Million Dollars of Equity Executive Chairman Sam Nazarian Elevates Sam Bakhshandehpour to CEO of as his Second in Command of Global Operations Cain Hoy's Henry R. Silverman, M. Ali Rashid, Thomas D. Christopoul and Bakhshandehpour join sbe's Board of Directors alongside Founding Members Younes Nazarian a...
Teach Your Guests About BAR
Larry Mogelonsky | December 3, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Do your guests know what BAR stands for? Not likely. Unless they have worked or are presently working in the hotel industry, chances are correctly expanding that acronym out to 'best available rate' isn't snap-your-fingers knowledge, nor is its implied meaning. In its simplest terms, best available rate ensures that the low prices for nightly room rates on third-party suppliers will be matched by the hotel when the consumer contacts with 'parity' in mind. This BAR, also known as best rate guarantee, is adeptly used by revenue managers worldwide to incentivize guests to make their reservatio...
Barbara Minch of The Heldrich Hotel Honored with Benchmark Intl’s Chairman’s Award of Excellence
Benchmark Hospitality International | December 2, 2014
The Woodlands (Houston), Texas, December 2014 ... Benchmark Hospitality International® announces that Barbara Minch, director of human resources for The Heldrich Hotel, located in revitalized New Brunswick, New Jersey, is the recipient of the Chairman's Award of Excellence. The annual award, which was created in 2005 by Burt Cabañas, founder & chairman of Benchmark Hospitality International, recognizes an employee of the leading U.S.-based hospitality management company who has exhibited extraordinary service throughout the previous year. Ms. Minch was presented with the prestigious award recently in a special ceremony at Benchmar...
HeBS Digital to Speak on Content Personalization at EyeforTravel’s Smart Travel Analytics Conference
HeBS Digital | December 2, 2014
New York, NY December 2, 2014 - HeBS Digital, the award winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm, is pleased to announce that President & CEO Max Starkov has joined the list of distinguished speakers for EyeforTravel's Smart Travel Analytics North America 2015 Conference on January 28-29 in New York City. Starkov will cover topics such as: How to use segmentation to personalize marketing strategies and increase bookings Different ways hospitality companies can use data to market to their key customer segments more efficiently Ways to identif...
Plans Move Forward for Old Quarry Commons Development, Including Hotel Portion
BuildCentral | December 1, 2014
Hotel-Online and BuildCentral Add/Update 224 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. December 1, 2014 - Hotel-Online and BuildCentral have added or updated 224 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: 34th Street Oceanfront Hotel (Ocean City, MD) Residence Inn by Marriott (Sunny Isles Beach, FL) ...
HMC Assumes Management of the 100-room Sierra Suites Hotel in Sierra Vista, Arizona
Hospitality Management Corporation (HMC) | December 1, 2014
Monday, December 1, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces managerial responsibilities for this 100-room Sierra Suites hotel in Sierra Vista, AZ. The company continues its ongoing business expansion with management of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The Sierra Suites offers spacious, inviting accommodations that open onto three beautiful cour...
How Location Analytics Will Help Your Hotel
Larry Mogelonsky | November 26, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Big Brother is coming. He knows where you are. He's tracking your every move. Despite whatever dystopian fiction you've read, seen or had nightmares about, he's actually here to help. And he doesn't go by some tyrannical, cult of personality namesake as 'Big Brother' but rather the far more innocuous title of Location Analytics (or what some call geotargeting). What is this marvel of modern science? Let me explain it in a generalized manner (which isn't necessarily the route taken by all companies involved) so we don't get bogged down in IT jargon. It all starts when a smartphone comes with...
Benchmark Hospitality International Named A 2014 “Top Workplace” by the Houston Chronicle
Benchmark Hospitality International | November 25, 2014
The Woodlands (Houston), Texas, November 2014... Benchmark Hospitality International , a leading US-based hospitality management company, has been named by the Houston Chronicle as a "Top Workplace" for 2014. This is the fourth year Benchmark Hospitality has been so honored. The Houston Chronicle, one of the nation's largest and most important newspapers, has hosted the Top Workplace survey for the past five years in partnership with Work Place Dynamics, a firm which measures employee workplace satisfaction in markets nationally. Nearly 80,000 Houston-area employees participated in the Top Workplace survey, covering 283 companies. Leadi...
Topping Out Celebrated for the 366-room Westin Austin Downtown in Texas; To Open in June 2015
White Lodging Services Corporation | November 24, 2014
MERRILLVILLE, Ind., Nov. 24, 2014 -- The Westin Austin Downtown welcomed clients and guests to downtown Austin today to celebrate the completion of structural construction on the 20-story, 366-room hotel. The hotel broke ground Aug. 5 and is scheduled to open in June 2015 on the northeast corner of East Fifth Street and San Jacinto Boulevard. The Westin hotel is a joint venture between White Lodging Services Corporation, the Harry Whittington family and REI Real Estate Services, LLC. Once open, the hotel will be the 21st White Lodging managed hotel in the Austin area. "It's very exciting to bring the Westin brand into the heart of downt...
Turtle Bay Resort Goes High-Tech with High-Touch Service; Installs Maestro iPad Xpress Check-In/Out
Maestro Property Management Solution | November 24, 2014
How Has Luxury Gone Mobile at This Full-Service Resort on Oahu's North Shore? Wireless iPad Check-In Lets Staff Deliver a Personalized 'Curb to Suite' Guest Experience November 24, 2014 - Maestro PMS™ Enterprise Property Management announced the Turtle Bay Resort on Oahu's fabled North Shore implemented the Maestro iPad Xpress Check-In to pamper guests with personalized service from the moment they arrive. Maestro's mobile iPad solution is fully-integrated with Maestro PMS and updated in real time to perform all aspects of front office functionality and service. Maestro PMS provides hotel software and reservation software solutions fo...
Summit Hotel and Conference Center Reflagged as the Courtyard by Marriott Ogden
BuildCentral | November 23, 2014
Hotel-Online and BuildCentral Have Updated 156 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. November 24, 2014 - Hotel-Online and BuildCentral have reported 156 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Wingate by Wyndham Macon (Macon, GA) Hampton Inn & Suites Tilton (Tilton, NH) Hampton Inn & Suites M...
The 2 New Google Updates Every Hotelier Should Know About
HeBS Digital and the author | November 21, 2014
By Tim Minerd Organic search is the leading source of traffic for hotel websites, and over 50% of online revenue in the hospitality industry originates from the search engines. So it's no secret that Search Engine Optimization (or SEO, the art and science of improving a site's organic search rankings) is a vital part of every hotel's marketing toolkit. As most hotel marketers know, search never stays the same for very long. Google takes over 200 factors into account when crawling, indexing, and ranking sites on the web and rolls out around 500 refreshes and updates to their search algorithms each year. In such a dynamic arena, the best ...
Game On! Benchmark Hospitality Chefs Bring A Winter Feast to New York’s Legendary James Beard House
the James Beard Foundation (JBF) | November 21, 2014
"Benchmark Holiday Dinner" Brings Wild Game to Manhattan New York, November 2014 ... It's Game On, as five acclaimed young chefs and a leading sommelier from Benchmark Hospitality International bring an array of wild game, innovative regional dishes and fine wines to the James Beard House in New York City. The five-course chef's dinner, "Benchmark Holiday" is a winter feast, showcasing wild game and local ingredients from Washington State, Texas, Colorado, Illinois, and Virginia. Elk, bison, venison and pheasant are on this succulent tasting menu along with veal, goat and black cod. The event is scheduled for Thursday, December 11, 2014...
Five Ways to Get in the Holiday Mood
Larry Mogelonsky | November 19, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) The winter holidays (or summer holidays for those south of the equator) are a time for family gatherings, warming your feet by the fireplace and hotel promotional packages. In fact, these days it's rare to come across a property that doesn't have some enticing offer on the table for prospective holiday season travelers. In this period of hyper-competition, how do you cut through the noise? The answer is to design promotions with finely tuned messages that cater directly to people's holiday-specific desires along with a novel or adventurous component. Here are five suggestions: 1. Decadence....
The Artisan DC Hotel, Bogota: Colombia’s First Hotel to Join the Autograph Collection
Autograph Collection | November 18, 2014
Bogota, Colombia, November 18, 2014 - Located in heart of Bogota's financial district and walking distance to the city's best shopping and dining, the newly built 64-room Artisan DC Hotel is thrilled to announce its official affiliation with the Autograph Collection. The Artisan DC Hotel is the first to become a part of Marriott International's Autograph Collection in Colombia, and the second in Latin America after the Hotel & Spa do Vinho located in the southern wine country of Brazil. The Autograph Collection, a portfolio of upscale, independent hotels and resorts, each with a distinctive personality, takes an innovative approach ...
HeBS Digital Invites Hoteliers to Boost 2015 Website Revenues by 30% at 30% Savings on Cyber Monday
HeBS Digital | November 18, 2014
HeBS Digital announces the first Cyber Monday sale ever for hoteliers, offering 30% off products such as responsive web design, integrative marketing applications, reservation recovery products, and more. New York, NY November 18, 2014 - HeBS Digital, the award winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm, is excited to announce the industry's first ever Cyber Monday promotion exclusively created for hoteliers. As the highest valued promotion ever offered by HeBS Digital, this 24-hour Cyber Monday sale includes 30% off innovative products and technologi...
Personal Luxury Resorts & Hotels® & Benchmark Resorts & Hotels® Offer Cyber Monday Travel Values
Benchmark Hospitality International | November 17, 2014
The Woodlands, TX (November 17, 2014) - The two signature portfolios of Benchmark Hospitality International®, a leading U.S.-based hospitality management company, have announced exclusive Cyber Monday travel values available for 24-hours only on Monday, December 1, 2014 via www.BenchmarkCyberMonday.com. Benchmark Resorts & Hotels® and Personal Luxury Resorts & Hotels® will offer extraordinary offers for a very limited time. Select hotels within Personal Luxury Resorts & Hotels® portfolio will offer the following Cyber Monday values, which can be found at www.PersonalLuxuryCyberMonday.com and on the individual property we...
Radisson Signs the Radisson Hotel Dallas North-Addison to Open in Texas in January 2015
November 17, 2014
November 17, 2014 - Radisson today announced the signing of the Radisson Hotel Dallas North-Addison, located at 4960 Arapaho Road in Addison. The hotel will open under the Radisson brand in January 2015. "The signing of the Radisson Hotel North Dallas-Addison signifies our commitment to the Radisson brand's continued growth, and our desire to further expand in key markets such as Dallas," said Javier Rosenberg, chief operating officer, Carlson Rezidor Hotel Group, Americas. "Radisson's commitment to service is unparalleled, and we look forward to conveying the 'Yes I Can!' spirit to business and leisure guests in Dallas." The hotel loca...
Mission Gateway Boutique Hotel Plans Start to Move Forward with Scaled Down Version
BuildCentral | November 17, 2014
Hotel-Online and BuildCentral Add/Update 242 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. November 17, 2014 - Hotel-Online and BuildCentral have added or updated 242 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Dallas Midtown Hotels (Dallas, TX) Barlow Road Hotel (Hudson, OH) Bear Creek Commons Hotel (Wil...
