Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Technology Cannot Replace Face To Face Communications
Larry Mogelonsky | October 29, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Many would lead you to believe that face-to-face communications are a thing of past. After all, we have email, cell phones, social networks, Skype and webcams - why bother with this archaic and time-consuming medium? Working closely with the hospitality sales master David M. Brudney, ISHC (www.davidbrudney.com), I can tell you that this belief is flat out wrong. We live by relationships with the support from technology, not relationships borne from technology. Selling is not and never will be a faceless or silent pursuit. It seems all too easy to use technology as a crutch these days. And i...
How You ‘Engage’ with Guests on their Mobile Devices will Determine Your Hotel’s Failure or Success
Mike Garvin | October 28, 2014
Mobile engagement CEO unveils his Top 3 mobile technology picks for the new year By Mike Garvin There was a time when a website was viewed as nothing more than a digital brochure. Hoteliers had one goal: putting heads in beds. They approached website development with a "take it or leave it" attitude, mostly because they lacked the human resources and knowledge base to execute it. There was also the uncertainty that guests -- whomever they were and wherever they came from -- would even use it to find your hotel; after all, travel agents were being paid to drive traffic to the hotel, right? The year was 1999. Fast forward 15 years. We ar...
Foundry Park Inn & Spa Converted to Graduate Athens
BuildCentral | October 27, 2014
Hotel-Online and BuildCentral Have Updated 155 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. October 27, 2014 - Hotel-Online and BuildCentral have reported 155 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Courtyard Thousand Oaks Ventura County (Thousand Oaks, CA) Holiday Inn Express Hotel & Suites Stephenville...
HMC Appoints Robert Hodona as General Manager of the Microtel Inn & Suites by Wyndham Midland, TX
Hospitality Management Corporation (HMC) | October 27, 2014
Monday, October 27, 2014 - Dallas, TX -Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the selection of Robert Hodona to lead the team at the recently opened Microtel Inn & Suites by Wyndham in Midland, TX. Hodona will be responsible for the day-to-day operation of this 80-room property conveniently located just 12 miles from the Midland International Airport. HMC is one of the country's largest U.S. third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. Hodona has been part of the hospitality indus...
White Lodging Names Eleven General Managers in Q3 2014
White Lodging Services Corporation | October 23, 2014
MERRILLVILLE, Ind., Oct. 23, 2014 -- White Lodging is pleased to announce the following individuals have been named general managers last quarter across the company. Ryan Foltz joined White Lodging as the general manager of the Courtyard Golden in Golden, Colo. with over 10 years of hospitality experience. He spent eight years as a general manager with The Summit Group and Stonebridge Companies. His first general manager position was at the Fairfield Inn Denver Federal Center for two years, and then he moved his family to Fort Collins to lead the Hampton Inn Fort Collins team for an additional two years. He joined Stonebridge Companies ...
Wyndham Hotel Group Appoints Daniel Ruff to Lead EMEA and Indian Ocean Regions
Wyndham Hotel Group | October 23, 2014
PARSIPPANY, N.J. (Oct. 23, 2014) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,540 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the appointment of Daniel Ruff as president and managing director of the Europe, Middle East and Africa (EMEA) and Indian Ocean regions. In this role, effective November 12, 2014, Ruff will be responsible for Wyndham Hotel Group's strategic development and operational, marketing, revenue management and sales services to the company's franchisees and development partners. He will be based in the company's London offices. Ruff joins Wyndham Hotel ...
The Strip’s Newest Destination, SLS Las Vegas, Opens with InvoTech’s Uniform System
InvoTech Systems | October 22, 2014
"Every Second Counts" - High-Tech UHF-RFID System Processes Hundreds of Uniforms Instantly and Automates Laundry Accountability for 40,000 Articles LOS ANGELES, CA - October 22, 2014 - InvoTech Systems, Inc. announced its partnership with SLS Las Vegas, the Las Vegas Strip's newest resort. InvoTech Systems, Inc.. increases profitability for clients. It is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. Click here for more information on InvoTech's Linen, Uniform, and Laundry Systems. "I cannot imagine manually processing the tens of thousands of uniforms ne...
Wyndham Hotel Group’s Rui Barros to Oversee North America Franchise Operations
Wyndham Hotel Group | October 22, 2014
Parsippany, N.J. (Oct. 22, 2014) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,540 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the appointment of Rui Barros as president and managing director of North America franchise operations. Rui BarrosIn this role, Barros will be responsible for Wyndham Hotel Group's field and brand operations functions, overseeing operational performance, ongoing franchisee support efforts and preferred client services for Wyndham Hotel Group properties in North America. He will be based in the company's Parsippany, New Jersey offices. A seasoned...
Autograph Collection Welcomes Atlantis, Paradise Island in the Bahamas
Autograph Collection | October 22, 2014
Bethesda, Md., October 22, 2014 – Atlantis, Paradise Island, the newest Autograph Collection Hotel, Marriott International's portfolio of distinctive independent hotels, is officially available to book through Marriott.com. Marriott Rewards members may now earn and redeem points while staying at Atlantis, Paradise Island when reservations are made directly on one of the following websites: Marriott.com, Autographhotels.com and MarriottRewards.com. Marriott Rewards members can earn and redeem points for new reservations made beginning October 16, 2014. The Collection's first - resort in the Bahamas will benefit from Marriott's global s...
Experiential Dining and the Synergy between Hotels and Restaurants
Larry Mogelonsky | October 22, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) On the surface, every hotelier has a broad notion of how integral a hotel's F&B program can be for the guest's onsite experience. It's all about exciting the senses, igniting positive emotions and revenue, of course. That said, it's time to revitalize the hotel-restaurant connection in order to sustain F&B profitability as well as enhance ADR, RevPOR and loyalty sentiments. Aside from excellent guest service, plush guestrooms, superb amenities, consummate cleanliness and all the other indulgences you'd expect from a 'perfect' property, one of the cardinal tenets of success is to sim...
A Brand Debut in Russia, the 145-room Holiday Inn Express® Voronezh – Kirova Prepares to Open
IHG (InterContinental Hotels Group) | October 22, 2014
22 October, 2014 - InterContinental Hotels Group (IHG®), one of the world's leading hotel companies today announces the launch of its Holiday Inn Express® brand in Russia, the CIS and Georgia. In cooperation with Regional Hotel Chain (RHC), Russia's rapidly growing hotel property developer, IHG is pleased to introduce Holiday Inn Express® Voronezh – Kirova which marks the debut of the brand in the region and will open its doors in just a few weeks' time. The opening comes only months after IHG brought its Hotel Indigo® brand to Russia for the first time, with the opening of Hotel Indigo® St Petersburg – Tchaikovskogo. Designed ...
HMC Opens the Wyndham Microtel Inn & Suites in Midland, TX
Hospitality Management Corporation (HMC) | October 20, 2014
Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the opening of the newly built 82-guest room Microtel Inn & Suites by Wyndham in Midland, TX. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The Microtel Inn & Suites by Wyndham Midland is conveniently located just 12 miles from the Midland International Airport. There are numerous corporate offices within a five-mile radius including IBM, Halliburton, Patriot Drilling, as well as the Midland...
HMC Assumes Management of the Holiday Inn Express Hotel & Suites Located in Stephenville, TX
Hospitality Management Corporation (HMC) | October 20, 2014
Hotel Conveniently Located Along Highways 377 and 67 Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces managerial responsibilities for this 82-room Holiday Inn Express Hotel & Suites in Stephenville, TX. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. Conveniently located near downtown and local busi...
HRI Lodging Hires Michael Coolidge as Chief Investment Officer
HRI Lodging | October 20, 2014
NEW ORLEANS, LA (October 20, 2014) - HRI Lodging's (HRIL) leadership announced today that Michael Coolidge has been hired as Chief Investment Officer (CIO). Coolidge joins HRIL from CSM Corporation where he previously served as Senior Vice President of Real Estate, Acquisitions and Lodging Development. "Michael brings a level of expertise and depth of knowledge that we were seeking to help HRIL achieve its aggressive growth plans. At CSM, he was responsible for all acquisition, disposition and development activities for the CSM Lodging Portfolio. His enormous talents and solid relationships within the lodging industry will help us expan...
Destination Hotels Promotes Tom Luersen to Executive Vice President of Operations
Destination Hotels | October 20, 2014
Englewood, Colo. - October 20, 2014 - Destination Hotels announces the promotion of Tom Luersen to Executive Vice President of Operations. In his new role, Luersen will lead the operations function for the company, working closely with all functional leaders across Operations, Sales & Marketing, Business Development, Performance Optimization Group, Human Resources, IT, Finance and Design. Luersen's tenure with Destination Hotels began in 1998 as a Managing Director for Sunriver Resort in Bend, Oregon and continued with him playing a leading role in expanding the company presence in the Pacific Northwest Region. Luersen was instrumen...
125-Room College Hill Hotel Project Waiting On Zoning Approval
BuildCentral | October 20, 2014
Hotel-Online and BuildCentral Add/Update 356 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. October 20, 2014 - Hotel-Online and BuildCentral have added or updated 356 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Summit Boutique Hotel (Saint Paul, MN) Pearl District Hotel (Portland, OR) Grand Park Sports Cam...
Hyatt & Hotel Equities Open the 81-room Hyatt Place Savannah Airport
Hyatt Place | October 17, 2014
CHICAGO (October, 2014) – Hyatt Hotels Corporation (NYSE: H) and Hotel Equities today announce the opening of Hyatt Place Savannah Airport. The 81-room hotel is conveniently located two miles from the Savannah Hilton Head International Airport and a short distance from historic downtown Savannah. "We are delighted to bring the Hyatt Place brand to the Savannah area with the opening of Hyatt Place Savannah Airport," said Joe Reardon, vice president of marketing and business development for Hotel Equities. "Hyatt Place was designed for a lifestyle, not a demographic, and as a result, we are confident that everyone from business traveler...
Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing
Jason Price and HeBS Digital | October 15, 2014
By Jason Price Background Why do hotel companies go through an RFP process when selecting a website design vendor or a digital marketing firm? For some, this is due to corporate mandates, for others there is a "We have always done it this way" mentality. The vendor RFP process is typically long and drawn out. It consists of selecting a list of vendors known to provide the service/product in question (a PMS, a CRS, website design, digital marketing and consulting services, etc.), preparing an RFP (request for proposal) outlining the hotel company's needs and wants, sending the RFP to an identified list of vendors, conference calls to go ...
Have You Planned Your Black Friday?
Larry Mogelonsky | October 15, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) A simple question deserves a simple answer. And if you didn't answer, "Yes!" then you better have gulped. Black Friday (and Cyber Monday that follows) are the biggest shopping days of the year and as such there's a lot of noise. Everyone is in on the action and if you can't make yourself conspicuous to consumers in a unique way, then the noise will drown you out. Think game theory. If all properties are playing the same game, then you're competing against everyone else. Differentiate yourself from herd and watch your competition dwindle. You can distinguish yourself on the promotions offere...
Parallax Mini-Sites by HeBS Digital Create a Unique Identity for the Property Restaurant or Spa
HeBS Digital | October 14, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm based in New York City, is pleased to announce award-winning parallax mini-sites that create a unique identity for the property restaurant, bar, or spa. NEW YORK, NY October 14, 2014 - HeBS Digital, the leading digital technology, marketing and consulting firm in hospitality, is pleased to announce its award-winning parallax mini-sites for its clients' restaurants, bars, lounges, spas and more. These striking and visually-appealing parallax mini-sites feature a new experience in website ...
Hotel Equities Selected to Manage Sales and Revenue Services for the Hampton Inn in Taos, New Mexico
Hotel Equities (HE) | October 14, 2014
ATLANTA (October 14, 2014) - Hotel Equities was retained to manage sales and revenue services at the Hampton Inn located in the heart of Taos, New Mexico, a small town community with a rich history in sports and the arts. "We are delighted to bring our management expertise to this beautiful property in northern New Mexico," said Joe Reardon, Vice President of Marketing and Development for Hotel Equities. "With incredible access to the community's array of sports activities, arts venues and rich history, the hotel appeals to both business and leisure travelers. The Hampton Inn is located just across the street from the South Side Convent...
HMC Assumes Management of the 77-room Comfort Inn & Suites in Bossier City, Louisiana
Hospitality Management Corporation (HMC) | October 13, 2014
Monday, October 13, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces managerial responsibilities for this 77-room Comfort Inn & Suites in Bossier City, LA. This is the 3rd Louisana property added this year to HMC's portfolio contributing to the company's ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. This comfortable...
Windmill Suites at Chandler Fashion Center Converted to a Hyatt Place
BuildCentral | October 13, 2014
Hotel-Online and BuildCentral Have Updated 126 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. October 13, 2014 - Hotel-Online and BuildCentral have reported 126 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Holiday Inn Express NYC-Herald Square 36th Street (New York, NY) Sleep Inn Urbana (Urbana, IL) Hilton Garden ...
Renovation Complete for the 137-key Residence Inn by Marriott in Conshohocken, Pennsylvania
Residence Inn by Marriott | October 13, 2014
Operated by Waterford Hotel Group CONSHOHOCKEN, PA (October 13, 2014) - The Residence Inn by Marriott in Conshohocken, PA has undergone a complete renovation of its 137 suites and public spaces, transforming it into an upscale hotel designed to enhance the comfort and lifestyle of travelers on the road today. The newly refreshed Residence Inn Conshohocken offers guests flexible spaces and amenities to help maintain a healthy balance and routine while traveling. Waterford Hotel Group, a national hotel and convention center management firm based in Waterford, CT, operates the hotel. (L-R) Residence Inn Conshohocken associates Dennis Hanna...
