Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
How Dynamic Content Personalization Maximizes Website Revenues and Increases Customer Loyalty
the Author and HeBS Digital | October 10, 2014
by Max Starkov Traditionally, hotel websites have served the same content to all site visitors regardless of their preferences, demographics, and even geographic location. Every website visitor is served the exact same textual and visual content as well as promotional content in the form of special offers, packages, opening slides, marketing messages, promo tiles, and more. Some bigger hotel brand websites provide language, content and pricing personalization based on the user's affiliation with a loyalty program or IP address to better differentiate their offering in certain markets (e.g. domestic vs. foreign; U.S. vs. UK, etc.). Stati...
Wyndham Hotel Group Signs 10 Hotels in India; To Open by Mid 2017
Wyndham Hotel Group | October 9, 2014
Under Ramada Encore® and Howard Johnson® Brands MUMBAI, India (Oct. 10, 2014) – Wyndham Hotel Group, the world's largest hotel company with over 7,540 hotels and a part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the signing of 10 properties in India, thereby expanding the company's presence in the rapidly growing mid-market hospitality segment in the country. The announcement was made by Geoff Ballotti, president and chief executive officer, Wyndham Hotel Group, and Deepika Arora, regional vice president, Indian Ocean, Wyndham Hotel Group, at a press conference today. There are currently 24 properties with approxi...
Destination Hotels to Manage 242-room b2 Hotel Miami Downtown; Names Robert Festinger as GM
Destination Hotels | October 9, 2014
Englewood, Colo. - October 9, 2014 - Destination Hotels continues to grow its distinctive collection of upscale urban hotels with the addition of b2 Hotel Miami Downtown. The 242-room property, ideally situated in the heart of downtown Miami on 146 Biscayne Boulevard in close proximity of the American Airlines Arena and Brickell neighborhood, will be repositioned and relaunched under a new independent identity and brand name in December 2014 under Destination management. Robert Festinger joins the Destination Hotels team at b2 Hotel Miami Downtown as general manager from the Newport Beachside Hotel and Resort, where he served as vice pr...
Best Western Launches “Vib” – A New Urban Boutique Hotel Concept
Best Western International, Inc. | October 9, 2014
Also Announces a New Soft Brand Offering - BW Premier Collection TORONTO, Oct. 9, 2014 -- Best Western International is launching two major new hotel development offerings – a stylish new hotel concept and a soft brand – both designed to meet growing demand for new hotel offerings in urban and primary markets. The announcement, made today during the brand's 2014 North American Convention, comes as Best Western continues to see historic growth in the brand's North American and global development pipeline. Best Western's newest hotel offering, Vib (pronounced Vibe), is a stylish and technology-centric hotel concept created to meet th...
RLJ Lodging Trust Completes Renovations, Reopens the Residence Inn Atlanta Midtown/Georgia Tech
RLJ Lodging Trust | October 7, 2014
October 07, 2014 - BETHESDA, Md. - RLJ Lodging Trust (the "Company") (NYSE: RLJ) today announced that it has reopened its Residence Inn Atlanta Midtown/Georgia Tech (the "Hotel") located in Atlanta, GA. The Hotel was closed for a comprehensive renovation which included adding 12 rooms and upgrading all the guestrooms and public spaces. "We are excited to reopen this great asset," commented Thomas J. Baltimore, Jr., President and Chief Executive Officer. "We made significant improvements to the asset and increased the number of keys. We expect this newly renovated asset will benefit from its central location in the heart of Midtown Atlan...
Maestro Launches eLearning; Flexible Online Training Quickly Boosts Staff Productivity
Maestro Property Management Solution | October 7, 2014
How Do You Keep Staff and Management Skills Sharp? Log In for Easy-to-Use eLearning Modules That Stream 24/7 to Any Mobile or Desk Top Device Markham, ON - October 8, 2014 - NORTHWIND-Maestro released a new eLearning tool that boosts staff productivity with online tutorials, documentation, and streaming videos for quick, flexible mastery of all Maestro Property Management modules whenever busy schedules permit. Maestro eLearning includes a management dashboard that allows supervisors to design eLearning agendas for any module and track staff progress. NORTHWIND-Maestro PMS is the leading provider of solutions that increase revenue and c...
Scott Sloan Named General Manager of Denver, Colorado’s 336-key Curtis – a Doubletree by Hilton
the Curtis - a Doubletree by Hilton | October 7, 2014
Denver, Colo. (Oct. 7, 2014) - Denver's only dedicated pop culture hotel, the Curtis - a Doubletree by Hilton, is pleased to announce that Scott Sloan is now serving as the "Starship Captain" or General Manger. Managed by Denver's Sage Hospitality, the modern Curtis recently completed an extensive $7 million property renovation that included upgrades to all 336 guest rooms and a lobby expansion. Since mid-2014, Sloan has been a Task Force Manager for Sage Hospitality, most recently serving as the Acting Director of Sales & Marketing at the Marriott Minneapolis Southwest. With more than 15 years of hospitality experience, he previous...
Photography, Mobile Technology & Social Media Combine to Increase Brand Awareness, Generate Revenues
RoamingAround | October 7, 2014
Adding Mobile Photo Share by RoamingAround to the 2015 budget will heighten customer engagement, boost revenues and improve CRM via mobile incentives, redemption offers, surveys, 'Cause' marketing and more BOSTON, MASS. - OCTOBER 7, 2014 - Knee-deep in budget season for 2015, hoteliers and meeting planners alike are looking for that special "something" to add differentiation and personalization to their venue offerings and event packages that will result in a quick return on investment and increased loyalty. RoamingAround, hospitality's mobile engagement experts, has developed a unique solution that combines mobile technology, photograp...
Sarah Jones Joins SHR as Director of Revenue Management Services & Special Projects
SHR | October 7, 2014
HOUSTON, TX, October 7, 2014- Sceptre Hospitality Resources (SHR), an innovative provider of advanced distribution technology and services for the hospitality industry, today announced the addition of Sarah Jones as Director of Revenue Management Services & Special Projects. In this role, Jones will oversee operations of the Revenue Management for Hire service offered by SHR. SHR provides outsourced revenue management for hotels of all sizes and brand affiliations. Jones will also take on special projects related to other SHR products such as WindsurferCRS. "SHR has experienced exceptional growth because of our unique approach to di...
Best Western Roosevelt Avenue Hotel in Queens Slated to Open Late 2014
BuildCentral | October 6, 2014
Hotel-Online and BuildCentral Add/Update 341 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. October 6, 2014 - Hotel-Online and BuildCentral have added or updated 341 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Port Royal Resort (Jasper, GA) Waltham Hotel (Queens, NY) Riverfront Hotel Complex (Davenport, IA)...
HMC Assumes Management of the 105-key Baymont Inn & Suites in Searcy, Arkansas
Hospitality Management Corporation (HMC) | October 6, 2014
Monday, Oct. 6, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces managerial responsibilities for the Baymont Inn & Suites in Searcy, AR. This 105-guestroom and suite hotel is a cozy retreat for guests who enjoy the outdoors including local rivers, streams and Greers Ferry Lake which boasts every game fish native to Arkansas, as well as boating and swimming. The Baymont Inn & Suites contributes to the company's ongoing business expansion which is made up of full service, conference centers, select service and limited service hotels. HMC is one of the country's large...
Hay Creek Hotels Has Created a Charged Network with Tesla Motors Charging Stations
Hay Creek Hotels | October 6, 2014
Exeter, N.H. (October 6, 2014) - Hay Creek Hotels are now providing Tesla electric charging stations at all of their properties. As a hotel group focused on providing a green environment, supplying guests with the best amenities and experiences, and incorporating state of the art technology into their properties, Hay Creek Hotels is proud to offer this high-tech, eco friendly solution for guests. "The Tesla stations are a great service to be able to provide to our guests and we are proud to be able to offer this amenity to our travelers," said Norman MacLeod, President & CEO of Hay Creek Hotels. "We continue to seek ways to surprise...
HeBS Digital Raises Hoteliers above the Competition with the “Gain an Unfair Advantage” Package
HeBS Digital | October 2, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm based in New York City, is now supplying their clients an upper hand in digital marketing with their "Gain an Unfair Advantage" package, featuring savings on products to get hoteliers ahead of their competition. NEW YORK, NY October 2, 2014 - HeBS Digital, the leading digital marketing agency in hospitality, is pleased to introduce the "Gain an Unfair Advantage" package. Combining HeBS Digital's most innovative and revenue-generating products, this package is designed to boost hoteliers ...
HRI Lodging Names Kristi Taglauer General Manager of Aloft New Orleans Downtown, Opening March 2015
HRI Lodging | October 1, 2014
Taglauer has served as GM of two other HRIL properties NEW ORLEANS, LA (October 1, 2014)-Kristi Taglauer, who has served as general manager of two HRI Lodging (HRIL) hotels, has been named to manage HRIL's newest property, the Aloft New Orleans Downtown, scheduled to open March 2015 in the historic 225 Baronne Building in the city's central business district. "Kristi has been an influential hospitality leader in the New Orleans area for more than 20 years, most recently serving as general manager at the Hilton Garden Inn French Quarter/CBD," said Larry Daniels, HRIL vice president of operations. "She has been a member of the HRI Lodging...
Opening in 2016 in Colorado, The Westin Greenwood Village Will Feature 203 Guest Rooms
Westin Hotels & Resorts | October 1, 2014
Owned by Greenwood Village Hotel, LLC, and Managed by White Lodging Services Corporation October 1, 2014 - STAMFORD, Conn. - Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announced plans to open The Westin Greenwood Village in 2016. Owned by Greenwood Village Hotel, LLC, and managed by White Lodging Services Corporation, the newly constructed Westin will feature 203 spacious rooms, ample meeting space and all the brand's signature amenities. Located in Denver's southwest business corridor, The Westin Greenwood Village will be the Westin brand's fourth hotel to open in greater Denver. "We are delighted to bring the West...
The Autograph Collection Names Julius Robinson as Vice President
Autograph Collection | October 1, 2014
Bethesda, Md., Oct. 1, 2014 – Marriott International, Inc. (NASDAQ: MAR) announced today the appointment of Julius Robinson to vice president for the Autograph Collection, the company's exclusive portfolio of independent hotels. In his role, Julius's leadership will drive, define and execute global strategy for Autograph Collection. He will also play an integral role in the future development and global growth of the portfolio around the world. Download images. Exactly like nothing else, the vision behind Autograph Collection was to create an evolving ensemble of strikingly independent four and five star hotels. Each hotel experience ...
Enhancing Your Comfort Foods
Larry Mogelonsky | October 1, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) We've all heard the term 'comfort food' used here and there, but many of us outside of immediate F&B circles seldom fully grasp its potential. They're soft, filling, easy to digest and hit all the right flavor notes. Comfort foods are also ones that act to directly prick our brainstems to psychologically uplift us and thereby heighten our meal satisfaction. In this way, it's no longer just a meal for sustenance's sake, but an emotional elevator carrying us to the top. There's also a salient slice of nostalgia at play; in addition to making us comfortably numb, these are foods that take ...
10 Quick Ways to Invigorate Your F&B
Larry Mogelonsky | October 1, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Year ago, my sister wrote a book entitled, "Everybody Eats." While not particularly useful for the average hotelier, the title stuck with me. We spend an inordinate amount of time discussing spas, fitness centers, golf courses and other peripheral components to the our hotel/resort complexes. Yet, no single facet of your operations is likely to enhance your business more than great food. Based upon my experiences, here are ten cost-effective ways to improve your F&B product. True, these may require operational changes or some new suppliers. But, by shaking up this department, you just m...
Wyndham Hotel Group Signs Management Contract for 136-room Ramada Addis in Ethiopia; To Open in 2015
Ramada | September 30, 2014
ADDIS ABABA, Ethiopia (Sept. 30, 2014) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,540 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the signing of a management agreement for the Hotel Group's first property in Ethiopia, the 136-room Ramada Addis. Upon opening in the first half of next year, Ramada Addis will offer 128 guest rooms and eight suites, ideally located on a major transport route linking the city centre with Addis Ababa Bole International Airport. The addition of Ramada Addis expands Wyndham Hotel Group into its seventh market on the African continent and fol...
Two Hilton Garden Inn Projects Launched in Nigeria; Part of New Fast Build Modular Development Plan
Hilton Worldwide | September 30, 2014
ADDIS ABABA, and McLean, VA. - 30 September 2014 - Hilton Worldwide today announced the signing of agreements to open a further two Hilton Garden Inn hotels in Nigeria, in the city of Owerri, and at Abuja Nnamdi Azikiwe International Airport. The announcement coincides with the Hilton Worldwide's presence at the African Hotel Investment Forum 2014. Future growth is also expected to be fuelled with the unveiling of a new modular Hilton Garden Inn hotel build solution being introduced by the company for coming African projects. Patrick Fitzgibbon, senior vice president of development, Europe & Africa for Hilton Worldwide, said: "At Hi...
Destination Hotels Promotes Michael J. Slosser to VP & Area Managing Director for California Hotels
Destination Hotels | September 30, 2014
San Diego, Calif.- September 30, 2014 - Destination Hotels announced the promotion of Michael J. Slosser to vice president and area managing director. In his new role, Slosser will lead the comprehensive renovation and repositioning of San Diego's historic Town and Country Resort & Convention Center. The property was acquired June 1 by a partnership comprised of AECOM Capital, Atlas Hotels and Lowe Enterprises and is part of the Destination Hotels collection. Slosser will continue to provide area leadership for L'Auberge Del Mar and Paradise Point Resort, as well as any future California properties added to the company's portfolio. ...
HeBS Digital Continues Its 2014 Winning Streak with Five WebAwards
HeBS Digital | September 29, 2014
HeBS Digital, an industry leader in full-service marketing, web design and online channel consulting, has been honored with five WebAwards, including three Outstanding Websites, the "gold award" category. New York, NY (September 29, 2014) - HeBS Digital the hospitality industry's leading digital technology, marketing and website revenue optimization firm, proudly announces that it has won five WebAwards from the Web Marketing Association in the Hotel and Lodging category, including three Outstanding Websites, the "gold award" category. HeBS Digital is honored to receive the following awards: Outstanding Website: - Triumph Hotels , a c...
Treasure Bayou Hotel & Suites Converted to Magnuson Hotel Treasure Bayou in Louisiana
BuildCentral | September 29, 2014
Hotel-Online and BuildCentral Have Updated 310 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. September 29, 2014 - Hotel-Online and BuildCentral have reported 310 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hotel Tomo (San Francisco, CA) Ritz-Carlton Bal Harbour Miami (Miami Beach, FL) Hyatt Place Secaucus/Meadow...
Choice Hotels to Open the 237-room Clarion Hotel Istanbul Airport North in Turkey through Conversion
Choice Hotels | September 26, 2014
ROCKVILLE, Md., Sept. 26, 2014 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today the signing of Clarion Hotel Istanbul Airport North, signifying further expansion of the company's Turkish hotel portfolio. A 237-room property close to the international Ataturk Airport, the Clarion Hotel Istanbul Airport North is scheduled to join the Choice Hotels portfolio in 2015. "Expanding internationally in Europe is key to our global growth strategy, and we see great potential for our brands in Turkey," said Steve Joyce, president and CEO of Choice Hotels. "We have focused initially on Ist...
