Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
HeBS Digital Acclaimed With Six IMA Awards, Including Three Best in Class
HeBS Digital | September 12, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel marketing and website design firm, has received six Interactive Media Awards (IMA), including three Best-in-Class IMA Awards in the Hotel and Resort Category. New York, NY (September 12, 2014) - HeBS Digital, the industry's leading digital technology, full-service hotel marketing, website design and direct online channel consulting firm, has been honored with six Interactive Media Awards (IMA) including three Best-in-Class IMA Awards in the Hotel and Resort Category. HeBS Digital took home the following Best-in-Class IMA Awards, the highest honor bestowed by th...
Scout Hotels Select PAR’s ATRIO® for Property Management System
PAR Technology Corporation | September 12, 2014
New Hartford, NY - (September 12, 2014) - PAR Springer-Miller Systems, Inc. (PSMS) --- a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems today announces their growing partnership with Scout Hotels and the ATRIO Property Management System. Established in 2004, Scout Hotels owns and operates a portfolio of extraordinary properties across New England and Florida. Focused on guest service and satisfaction, Scout strives to create a memorable experience for every guest and takes a hands-on approach to ensure each hotel is meeting the needs of its visito...
FCS Adds Global Gossip Group to its Expanding Valued Business Partnership Program
FCS | September 12, 2014
Leading provider of network communications solutions throughout the Pacific Rim is latest company to bolster its offerings by providing access to FCS software platforms. Australia - September 12, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced news of the latest addition to its Valued Business Partnership program after signing an agreement with Global Gossip Group, a global managed service provider with extensive experience in delivering technology solutions to the hospitality industry. Along with maintaining networks for partners in eleven countries and acting as hos...
Aimbridge Hospitality Selected to Manage Portfolio of 11 Marriott Hotels in Ohio
Aimbridge Hospitality | September 11, 2014
Dallas, Texas (September 12, 2014) - Aimbridge Hospitality announces it was chosen to manage a portfolio of 11 Marriott Ohio hotels, owned by an affiliate of Aimbridge Hospitality and by investment funds managed by BlueMountain Capital Management, LLC. This acquisition marks the first partnership between Aimbridge Hospitality and BlueMountain Capital Management, LLC. Dave Johnson, President and CEO of Aimbridge Hospitality, is pleased to add these properties to Aimbridge Hospitality's hotel management portfolio. "The Marriott Ohio portfolio consists of many strong properties and we expect significant growth opportunity with these additi...
Aimbridge Hospitality Completes $15M Renovation of the 547-key Dallas/Addison Marriott Quorum Hotel
Aimbridge Hospitality | September 11, 2014
DALLAS, TEXAS (September 12, 2014) - Dallas-based Aimbridge Hospitality, the nation's second largest independent hotel management and investment firm, announces the completion of the first stage of $15 million renovation at their Dallas/Addison Marriott Quorum Hotel located near the Galleria. Highlights of the renovation include a sleek new design of the lobby area, addition of a dramatic resort style pool, and an elegant new 3,000 square foot Vista Ballroom with views and doors opening onto the pool area. Multiple seating groups delineated by back-lit frosted glass columns create open site lines through the lobby area. Carrera marble t...
Sierra Hotel Management & IHG to Develop Holiday Inn Express Karlsruhe – City Park in Germany
IHG (InterContinental Hotels Group) | September 11, 2014
12 September, 2014 - IHG® announces its seventh multiple development agreement in Germany InterContinental Hotels Group (IHG®), one of the world's largest hotel companies, has announced its seventh multiple development agreement (MDA) in Germany with existing owner partner Sierra Hotel Management Ltd. The first property already signed under the agreement is Holiday Inn Express® Karlsruhe – City Park, due to open in mid-2016. Holiday Inn Express Karlsruhe – City Park marks the first hotel out of a total of five hotels in the agreement. The newly constructed hotel will feature 115 rooms, three multifunctional meeting rooms and ampl...
Midas Hospitality Acquires the 128-room Hampton Inn – Ft. Lauderdale / Plantation in Florida
Midas Hospitality, LLC | September 11, 2014
SAINT LOUIS, MO, September 12, 2014 - An investment group led by Midas Hospitality, LLC has acquired the 128-room Hampton Inn - Ft. Lauderdale / Plantation, FL. St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC will manage the assets. Opening in 1999, the Hampton Inn is located at 7801 SW 6th Street, Plantation, FL, located near the I-595, I-75 and I-95 highways and just 10-miles from the Ft. Lauderdale airport and Ft. Lauderdale beaches. Robert Willard, President & Principal, Midas Hospitality, LLC states, "We are excited about the growth of Midas Hospitality into the South Florida area. The addition of th...
Benchmark Hospitality Named to Inc. 5000 List of America’s Fastest Growing Private Companies
Benchmark Hospitality International | September 10, 2014
Fifth Year Benchmark Has Been Placed on the Prestigious List The Woodlands (Houston), Texas, September 10, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has been named for the fifth year to the "Inc. 5000 List of America's Fastest Growing Privately-held Companies." For the past 33 years, Inc. has welcomed the fastest-growing companies in the United States into the exclusive List, whose members grew on average last year at a mind-boggling 516 percent. The Inc. 5000 List represents a comprehensive look at one of the most important segments of the United States economy - independent entr...
The Medium is NOT the Message
Larry Mogelonsky | September 10, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) A proud claim to marketing fame for Canadians has always been Marshall McLuhan's 1964 aphorism, "The medium is the message." Pithy, famous, bold, and now it is wrong. While elements of this statement are still true, they are rapidly waning. This claim requires a pinch of backstory. In the era when McLuhan made this statement, the number of mediums was much smaller. Roughly speaking, you could choose from: radio, movies, television, magazines, newspapers, catalogues, direct mail and billboards. With so few options, each dominated a specific communications niche which bestowed the message wit...
Autograph Collection to Add Kameha Grand Zurich, Switzerland & The Cotton House, Barcelona in Spain
Autograph Collection | September 9, 2014
Both Properties to Open in Spring 2015 London, United Kingdom, September 9, 2014 – Marriott International, Inc (NASDAQ:MAR) today announced plans to expand its Autograph Collection portfolio in Europe with exciting new additions in Zurich, Switzerland and Barcelona, Spain. Opening next year, the one-of-a-kind hotels will represent the debut of the exclusive portfolio of independent hotels in each city. "We are delighted to announce these exciting new additions to our growing Autograph Collection portfolio in Europe," said John Licence, brand leader for Autograph Collection in Europe. "Autograph Collection is known for creating authent...
Paul Bashaw Appointed as Corporate Director of Global Sales for Benchmark Hospitality International
Benchmark Hospitality International | September 9, 2014
The Woodlands (Houston), Texas, September 9, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed Paul Bashaw corporate director of global sales for the growing hotel management company. Ted Davis, chief sales and marketing officer, made the announcement. "It is truly a pleasure to announce Paul's promotion within our company," said Mr. Davis. "He has been a vital member of our sales force for 14 years, serving at the property level and on special task force assignments, and has been recognized nationally by our company for sales excellence. This appointment underscores his val...
Benchmark Hospitality International Names Michael Platt General Manager for Hotel Arista, Chicago
September 9, 2014
The Woodlands (Houston), Texas, September 9, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed Michael Platt general manager for Hotel Arista, a Personal Luxury Resorts & Hotels® property located in Naperville, Illinois, near Chicago. Greg Champion, Benchmark's executive vice president and COO, made the announcement. "It is a pleasure to welcome Michael to Benchmark Hospitality and to this jewel of a property," said Mr. Champion. "He brings important experience in luxury hotel management to his new role, and a keen grasp of the unique qualities of boutique hotels." Prev...
Park Hyatt New York Marks Grand Opening with InvoTech RFID Staff Uniform Protection
Park Hyatt New York | September 9, 2014
How Does Manhattan's Newest Luxury Location Track Uniform Assignments, Maintain Laundry Accountability, and Reduce Labor Expenses? With InvoTech Systems, Inc. Technology LOS ANGELES, CA - September 9, 2014 - When Manhattan's newest luxury hotel, Park Hyatt New York, opened its doors on August 19, , InvoTech Systems, Inc.'s UHF-RFID Uniform System was already at work behind the scenes to maintain garment quality. InvoTech managed installation of durable RFID tags in the hotel's 4,000 uniforms and recorded garment assignments prior to opening to simplify property operations. The InvoTech Uniform System reduces labor expenses associated wi...
RoamingAround Says Mobile Optimizing Tradeshows is Key to Customer Engagement and a Strong ROI
RoamingAround | September 9, 2014
Hospitality's mobile-engagement solutions provider is delivering a fast return on exhibitors' tradeshow investments while greatly improving the overall booth experience for attendees; Mobile solution replaces need for badge scanning and hand-written notes to streamline lead generation BOSTON, MASS. - SEPT. 9, 2014 - With the 2015 budget season fast approaching, meeting planners will soon need to justify their exhibit investment plans for the coming year. To ensure an investment return and deliver a superior experience that draws attendees to the booth and equips exhibitors with actionable customer profile data, including buying preferen...
Best Western International Opens Nine Hotels in August 2014
Best Western International, Inc. | September 8, 2014
PHOENIX (September 8, 2014) Property name: BEST WESTERN Springfield West Inn Property location: West Springfield, MA # of rooms: 53 Conversion (from Days Inn) Property name: BEST WESTERN The Inn of Los Gatos Property location: Los Gatos, CA # of rooms: 48 Conversion (from independent) Property name: BEST WESTERN PREMIER Ashton Suites Property location: Houston, TX # of rooms: 68 New Build Property name: BEST WESTERN PLUS Peak Vista Inn & Suites Property location: Colorado Springs, CO # of rooms: 99 Conversion (from Microtel Inn & Suites) Property name: BEST WESTERN PLUS Oceanside Palms Hotel (05713) Property location: Oceanside,...
Application Submitted to State Gaming Commission for Rivers Casino and Resort at Mohawk Harbor
BuildCentral | September 8, 2014
Hotel-Online and BuildCentral Add/Update 273 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. September 8, 2014 - Hotel-Online and BuildCentral have added or updated 273 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: New Allen Park Hotel (Allen Park, MI) Hilton Hotel (Charleston, SC) Palm Harbor Hotel (West Pal...
Benchmark Names Larry Tompkins Controller for Chaminade Resort & Spa in Santa Cruz, California
Chaminade Resort & Spa | September 5, 2014
The Woodlands (Houston), Texas, September 5, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Larry Tompkins controller for Chaminade Resort & Spa, a Benchmark Resort® located in Santa Cruz overlooking Monterey Bay. Kevin Herbst, Benchmark's general manager at the resort, made the announcement. "I am very pleased to announce Larry's promotion," said Mr. Herbst. "His leadership skills and financial acumen will serve our resort well, as will his familiarity with the property. This is a well-deserved promotion and another great example of how Benchmark builds careers." Larry ...
Carlson Rezidor Hotel Appoints Brad Beakley as Senior Vice President of Commercial Operations
Carlson Rezidor Hotel Group | September 4, 2014
MINNEAPOLIS | September 4, 2014 - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today appointed Brad Beakley as senior vice president of commercial operations. He will report directly to Suzanne Riesterer, chief commercial and financial officer, Carlson Rezidor Hotel Group. "Brad is responsible for defining and implementing the commercial delivery strategy for our brands globally," explained Riesterer. "As part of his responsibilities, Brad will lead Revenue Management, Distribution, Contact Center Services and Strategic Sourcing for Carlson Rezidor Hotel Group." Beakley most recently served as v...
Benchmark’s Innovative, Dynamic Sales Development Platform Drives Performance, Revenues
Benchmark Hospitality International | September 4, 2014
New Ground-Breaking Centre for Sales Excellence an Industry Paradigm The Woodlands (Houston), Texas, September 2014 ... A highly progressive new sales concept is driving performance, enhancing employee development and raising revenues at Benchmark Hospitality International®, a leading U.S.-based hospitality management company. Launched in January and already showing strong results, the Benchmark Centre for Sales Excellence (BCSE) offers a holistic curriculum that provides sales professionals at its 40 hotels, resorts and conference centers with innovative, personalized resources and individual coaching. Piloted and implemented by seaso...
HeBS Digital Announces a Digital Marketing Budget Planning Webinar for Hoteliers
HeBS Digital | September 4, 2014
HeBS Digital will host The Smart Hotelier's Guide to 2015 Digital Marketing Budget Planning to guide hoteliers in structuring their 2015 digital marketing budget so they can shift more bookings to the direct online channel, and better utilize their marketing dollars to generate the highest returns possible from the property website and digital marketing initiatives. New York, NY (September 4, 2014) - HeBS Digital will host The Smart Hotelier's Guide to 2015 Digital Marketing Budget Planning Webinar on September 17th from 2 - 3 EST (11 - 12PST). Designed to guide hoteliers in structuring 2015 digital marketing budgets, the webinar will a...
The Importance of RevPOR over RevPAR
Larry Mogelonsky | September 3, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Why is that RevPAR (Revenue Per Available Room) gets all the attention? Because it's without a doubt incredibly important for hotel operations and management. But RevPOR (Revenue Per Occupied Room), also known as effective RevPAR, is equally important. In essence, it combines the metrics of RevPAR and occupancy into a 'per capita' number, and when compared quarter-over-quarter or year-over-year, it can reveal some extraordinary guest insights. It's best to illustrate this through an example - the traditional North American low season (OK, excluding sun destinations) of January through until...
HDP to Develop Mixed-Use Project with 132-key Hampton Inn & Suites Dunwoody/Perimeter Center in GA
Hotel Equities (HE) | September 3, 2014
To Be Managed by Hotel Equities ATLANTA, Ga. - (September 3, 2014) - Hotel Development Partners (HDP) announced the acquisition of a prime hotel site on Ashford Dunwoody Road near Perimeter Mall for the development of the 132-room Hampton Inn & Suites, which will be the latest urban prototype for this Hilton hotel brand. The reuse of the 3.6 acre former parking field at the Sterling Pointe office complex will create a desirable urban setting for the hotel and 25,600 SF of restaurants and retail. Corner Bakery marks the first of two restaurants to be included in the project that provides a unique destination and experience for the Pe...
Casa Moderna in Miami to be Converted to ME Miami in 2015
BuildCentral | September 2, 2014
Hotel-Online and BuildCentral Have Updated 140 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. September 2, 2014 - Hotel-Online and BuildCentral have reported 140 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Holiday Inn Frederick Conference Center at FSK Mall (Frederick, MD) Hotel Madeline Telluride (Telluride, CO) ...
Best Western International Approves MSI CloudPM™ for General Release for its Hotel Properties
September 2, 2014
Phoenix - September 2, 2014 - Multi-Systems, Inc. (MSI), a leading hotel cloud services hospitality technology provider, announced today the completion of MSI CloudPM™ certification for Best Western International, who has officially approved the next-generation cloud property management system for general release in their hotel properties. Kevin Velez, Director, Information Services at Best Western International said, "Over the past few weeks, MSI and BWI have made great strides in upgrading its beta hotel properties to MSI CloudPM™, successfully replacing five other property management systems with ease. The cloud PMS solution redu...
